Account, Payment, & Plan

Não consegui usar mês passado , agora este mês continua com erro , produto não funciona como o que contratei. Vídeo fica com péssima qualidade, quero meu dinheiro de volta.

Sehr geehrte Damen und Herren,ich habe mich in mein Adobe-Konto eingeloggt und sehe dort kein aktives Abonnement.Dennoch wurden von meinem Bankkonto im Juni und Juli jeweils zweimal 23,99 € abgebucht.Ich bitte Sie, mir dies zu erklären und die beiden Beträge zu stornieren.Außerdem möchte ich das Abonnement kündigen, da mir nicht klar ist, wie es überhaupt zustande gekommen ist.Vielen Dank im Voraus für Ihre Unterstützung.Mit freundlichen Grüßen,Jasna 

In 2020 I purchase a copy of Acrobat Standard 2020 & installed it on my new Laptop. I believe that I registered it at the time.I have now reset my Laptop & have installed from the original files provided. Using the Serial No also provided at the time.When I try to register it again, I keep getting asked to login to Adobe website to continue, which I do & have updated my password.However I keep getting asked to login to the website to continue.I have looked & found that the website is notshowing my Purchase copy, so I reckon that is preventing me from deactivating & reactivating.Please help.

 Is there a way to cancel my plans without pay the canceling fee. it is lot of money just to cancel it and i dont have the money but if i let my plans then i will always have to pay for something that i dont want.

I purchased Photoshop, Illustrator, and InDesign 2026 software that was advertised as legitimate.I received an invoice, product keys, and links to the installation files.It turned out that none of the products were legitimate versions.I initiated a chargeback with my bank, but the seller’s bank rejected the claim, stating that they did not consider it justified. My bank advised me to obtain stronger evidence.For example:A response from Adobe Customer Support The results of an Adobe license verification An email from Adobe confirming that: the product key is not genuine, the license is unauthorized, the software is not intended for official Adobe use, the key has been revoked or blocked. Additionally:An Adobe Support chat transcript An Adobe Customer Support ticket The results of an Adobe technical investigationIn addition to the above, screenshots showing errors related to the license.For example:“License invalid” “Authentication failed” “Non-genuine Adobe software” “License revoked

Me gustaría cancelar mi cuenta de adobe, pues actualmente no me han estado saliendo trabajo de fotografía y me gustaria activar la despues cuando tenga flujo de trabajo, se puede ?

Hi everyone,I have an active Adobe Creative Cloud Pro subscription, but recently I noticed an unexpected $50 charge on my account from an app/service named "higffield" while using Photoshop.I did not knowingly authorize this purchase, and I'm trying to figure out why this happened under my CC Pro account. Is "higffield" a third-party plugin, stock asset provider, or extension associated with Adobe? How can I track down where this charge originated from and request a refund?Any advice or guidance on how to resolve this would be greatly appreciated.Thank you!

Yesterday I was chatting with an agent about my generative AI credits. My annual plan was originally created on November 7, 2023, so I was told that my AI credits would reset to 100 today (the 7th of the month). They did not. I still only have 48 of 100 generative AI credits. My account is not refreshing. I don't think that they have ever reset to 100. I believe this is a bug. As I am not getting monthly credits...they just keep depleting towards zero.

A minha assinatura anual expirou mas na minha conta e nos planos não aparece nenhuma opção para poder renovar como posso renovar a assinatura?

Привіт. Тиждень тому я спробував безкоштовний тижневий пробний редактор Adobe. При цьому надав свою карту. Спроба ні до чого не призвела, але якимось чином Adobe мене підписав на річну підписку і тепер намагається зняти гроші. Відмінити підписку неможливо, оскільки попередньо Adobe вимагає сплатити гроші (на карті не вистачає). Отже вважаю це шахрайством і вимагаю відмінити підписку. Інакше просто видалю Adobe, ліквідую карту, всьому світу розповім про це шахрайство.

Pedido de reembolso 

I already cancelled my subscription and it will be fully refunded since its within 14days, where can i follow up my refund and why it took so long

Hola hace unos días hice una compra accidental por la aplicación. Solicité el rembolso enseguida que me di cuenta y no sé si me van a devolver la plata ? Quería saber si saben si me devuelven el dinero o no ??

When I try to cancel my subscription I am met with a cancellation fee. But I am just trying to switch to my account thats under an education plan.

I just got charged IDR 469000 for one year subscription to Adobe Acrobat Reader as I forgot to cancel my trial subscription. I have cancelled the subscription, and now I need to get my subscription refunded as it still below 14 days since my card got charged. Please let me know how to get my refund. Thanks 

I cannot pay for this because I forgot to cancel the trial and have not used the software at all. I refuse to update my payment details. Please escalate this to a supervisor if needed, waive the outstanding balance to zero, cancel my subscription immediately, and delete my credit card from your system. I want this resolved today.

I previously had an educational Creative Cloud subscription using my university email. I graduated recently, so my educational email was deactivated. Now whenever I try to log in to my Adobe account, it sends a verification code to that email. The email is deactivated, so I am unable to receive the OTP verification. There is no option to receive a code via text. This means I am cannot use any of the applications I am paying for. I just spent half a day on the phone with Adobe customer support trying to change the email associated with the account. This is not possible without having access to the current email and providing a OTP. I am also unable to cancel the monthly subscription without access to the account. So…. it feels like I’m being held hostage, I can’t use the services I’m paying for and I’m not allowed to stop paying for it. My next step is to contact my bank and cancel the direct debit. I have just had to start a new plan because I need to use Photoshop today, so I’m curren

Pedido de reembolso 

I want to change the info for the bills. Currently billings are on my name but i want to get bills on my company name. But i didn’t see any option for updating or changing the info for the bills on the account settings. How can i do that?

i thought i turned off renewal for my creative cloud subscription that i bought a year ago, on august 26th 2025. it renewed a few days ago, august 26 2026 and i immediately cancelled it. will an automatic refund be made? I cannot afford the price this year.please help, i do not know what to do. I read that if its cancelled within 14 days it will refund but will that work here as well? thanksMellie

When signing up for a trial I accidently missed the c at the end of my email address ie .om. I am unable to log in. How do i get assistance to change my email address. 

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.I noticed the credit card charge today.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Any customer support channels are unclear to me - no tab, Adobe clearly does not want anyone to ask for refund, and has made the cancellation process sneakily convoluted.Could you please assist with this request? Either processing my refund or directing my message to the appropriate customer support channelsl.

Hello, I need to change my billing adress – specifically, I mean the street and house number. My invoice currently shows a completely different address, and I need it to match my actual address for billing purposes. I've seen a lot of guides that people post in this community chat, but none of the links offer the option to actually change the necessary details on the invoice. What can I do? Many thanks, Ondrej

Adobe needs to contact me right now <Removed by Moderator>, charged me twice through the past months after I canceled!!! Where’s my $42?!? Need a refund right now and can’t get ahold of anyone.. also need my account permanently canceled in every way. 

Wie kann das sein, dass mir ständig so viel Geld abgezogen wird???Ich habe Acrobat Pro nur einmal abgeschlossen. Hab hier aber tausend Abos für ein und das Selbe Produkt. Wenn ich das kündigen will, will man mir für Jedes Einzelne eine vorzeitige Beendigungsgebühr von 46,00€ aufzwingen. Wie kann ich mein Geld erstatten lassen?Das ist einfach eine Frechheit!Ich danke euch für die Unterstützung… LGAlexandra