Account, Payment, & Plan

I did not Subscribe this Adobeng service but money have been deducted from my account, so please can I get a refund 

Hello, I've been trying to purchase the Adobe Premiere individual plan, but I keep getting the payment error "We couldn't process your payment."I've tried using multiple cards, but I receive the same error each time. Could you please assist me in resolving this issue? Thank you.

Що робити? Та де шукати

I have two active plans: I currently pay for Adobe Acrobat Pro @ $19.99 a month. I also have a subscription for Adobe Standard @ $12.99 a month.In your opinion: Is this necessary to have both of these plans?PS I was also subscribed for Adobe AI Assistant @ $4.99 a month which I just terminated because I found it annoying.  

Je ne voudrais pas que ça le demande le code de validation 

I was charged $116,000 COP for a subscription that I did not authorize or recognize. My sister has already canceled the subscription to prevent any future charges. I am requesting a refund of the $116,000 COP that was already charged. Please let me know how I can receive the refund and how long the process will take..

Hi Adobe Community,I recently signed up for the 7-day free trial of Adobe Acrobat Pro and provided my card details during the trial. However, I am now seeing billing issues related to ₹1,596.54/month and ₹398.84/month plans, which I did not intend to continue after the free trial.When I try to manage or cancel the plans, I encounter a message saying:"You must resolve an issue with your payment details before making any changes to your plan. If you take no action, your plan will be suspended."I’ve attached a screenshot for reference:I do not wish to update my payment details or make any payments. My goal is to cancel these plans and ensure no charges are made to my card.Could someone guide me on how to resolve this issue and cancel the subscriptions?Thank you,Aarthi

I canceled my InDesign subscription, and later got a notification about my payment not going through. What do I do, as I don't use the application and cancelled my subscription

Hello, I’m asking about a refund for my “free” trail Subscription to Adobe Lightroom. I purchased a trial and then a few days after I purchase the trial. I got charged and nowhere. When I purchased the trial week didn’t say that I would get charged for that and so I tried to put in a refund request a few months ago and they said that they couldn’t process it until it went through to my bank account, but it did go through to my bank account and I have been charged. So I’m still waiting for that refund that I never got it.

Proefabonnement doorgezet naar regulier abonnement, maar wil dat nu stoppen. En dat lukt niet. 

플랜을 자세히 살펴보지 못하고 연간, 월별로 결재하였는데 (7.21./ 8.21. 지출됨)플랜을 취소하고자 하여 취소하였습니다. 그러니 약 4만 3천원의 취소수수료가 나갈 것이라고 뜨는데43천원의 취소수수료는 결제 내역에 뜨지 않는데, 어디서 확인할 수 있는지 8.21.이후 프로기능 사용한 적 없는데 환불이 가능한 것인지 문의드립니다. 2번( 중 1번은 사용하지 않음) 사용하였는데, 이 경우 총비용이 26,400+26,400+(수수료)43,000으로 약 95,000원이 지출하게 되어서  도움요청드립니다.

Hi, I’m trying to cancel my Adobe Acrobat Pro subscription, but I’m being charged a CAD $77.97 early cancellation fee. I genuinely thought I was using the free version of Acrobat and did not realize I had signed up for an annual paid commitment.I’ve also been charged CAD $29.11 every month since March, which I only recently realized. I’m currently experiencing financial hardship and these charges have affected my ability to pay my rent.I’m asking if you can please make an exception, waive the $77.97 cancellation fee, cancel my subscription, and refund the recent charges. I did not knowingly intend to maintain a paid annual subscription. Please escalate this to a billing specialist if necessary.

I have been seeing a recurring charge of $21.73 on my bank account from Adobe for quite some time. I checked, and I don’t have any paid subscriptions. When I used the Adobe Charge Finder, I found out that the person is not a friend or relative, and I didn’t even recognize the email address. How do I stop the $21.73 monthly charge?

First and foremost, please refrain from suggesting me resellers.I’ve been thinking about this for a long time, and after doing some research into Adobe’s availability and pricing by country, I genuinely want to ask Adobe this question.Why doesn’t Bangladesh have an official Adobe subscription system with localized pricing in BDT, similar to what Adobe offers in markets like India?I’m a creative professional from Bangladesh, and Adobe products are a huge part of the creative industry here. Graphic designers, video editors, motion designers, photographers, freelancers, agencies, students, YouTubers and content creators use Photoshop, Illustrator, Premiere Pro, After Effects and other Adobe products every day.So the demand is already there.The problem is accessibility.As I understand it, Bangladesh currently doesn’t have the same direct Adobe.com purchasing experience that some other markets have. Instead, users are generally directed toward resellers. The problem is that many resellers s

I need to cancel my free trial for FIREFLY. Please help 

No tengo suscripción activa y me siguen cargando a mi tarjeta cada mes, que hago ? 

texto foi digitado, escolhido uma das vozes, porém a pronuncia que saiu foi o castelhano. Procurei pronuncia brasileira e não tem essa opção.

Adopt keep saying there is a problem with the billing, and need to resolved it first. even though i already fully completed pay the billing. it makes me cant cancel my subscription. i need to refund my money because i am not use this app often. It looks like this app make you cant cancel your subscription by keep saying there is a billing issue and need to resolved it first.  please tell me how can i cancel my subscription? 

DearI used Adobe’s free trial and cancelled it within 7 days in june. Now I see that I’ve been charged 36.29 euros for 3 months via PayPal. But when I checked my account on the Adobe website, I can see that I don’t have a subscription. So why have I been charged? I assume this is a mistake?

I need a full refund on my card, adobe recently deduct my money when the days I had remained 3 days which I have not been using it

I changed my plan after 3 months trial, but Adobe charged me twice. I realize they did not "change plan" like they show but they purchase another plan. So I have to cancel one. But all apps still locked after 3 weeks.How do I access all the apps I've purchased? Adobe, you need to compensate me for the time I was unable to use them.

I cannot find anywhere to get into contact with someone about requesting a refund for my Adobe subscription. Every time I look on their website it sends me to different articles saying the exact same things and I cannot find an email or number to contact to speak with. My issue is that I canceled my subscription a couple weeks ago, so I was shocked when I checked today and saw I still had a subscription running. When I went to cancel it AGAIN, I got charge $370.95. I really really really cannot afford this. Adobe has taken almost $500 from me this month alone, and its not even over yet! I did not know about the 14 day rule, I had definitely canceled my subscription earlier this month (and have email confirmation) so I don’t understand what the charge was today, and have not been receiving any emails from Adobe so I was completely blind to all of this still going on until today.Please help me, I just turned 19 and I really cannot afford this. This is severely impacting every aspect of m

​I didn't receive my 4,000 credits for this month at all. My balance was set to 0 as soon as the new billing cycle started, without any allocation being added. Case ID: ADB-46834117-V9D3