Account, Payment, & Plan

I did not realize that my 3 month half off trial had ended and was converted into a paid subscription on September 16thI noticed the credit card charge on September 16thAs I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Could you please let me know when customer support will be available to assist with this request?

Ik wil graag tegoed bestellen voor AI videos. Maar dit kan al 2 dagen niet?

So my subscription is auto renewal and I plane to cancel it but I can't because the cancelation button is grey out. How can I fix it? 

I want to cancel my Creative Cloud Pro annual plan, paid monthly. It is showing an early cancellation fee of ₹1,994.97. Please help me cancel my plan and waive the early cancellation fee.

I subscribed to an Adobe Acrobat Pro free trial and cancelled within 30 minutes to an hour of subscribing and was charged a fee on $32.20 USD on September 9th, 2026. Why was I charged a fee and how do I get reimbursed? More Details: Invoice Number: 3574266023, Date: 08-SEP-2026, Order Number: 7278719400, Customer Number: 1282309047 Purchase Order number:  AB08472016922CUS

I can’t purchase credits or subscribe

Hello,I'm having trouble completing my payment for the Student subscription. The system says there is a problem with my payment method, but I've already tried several different cards and devices.Please assist me in resolving this issue so I can finish subscribing.Thanks!

Hello,I recently purchased a one-month subscription to Adobe Firefly for $29.99, which included 7,000 credits. At the time of purchase, it was clearly stated that I could cancel the subscription at any time.Immediately after completing the purchase, I canceled the subscription to make sure I would not be charged again next month, as I might otherwise forget to cancel it later.I purchased the subscription specifically to test whether Firefly would be suitable for my work. However, after canceling the subscription, my access to the service was completely blocked, even though I had already paid for the subscription through October 16 of this year.As a result, it appears that I have been charged $29.99, but my access to the service I paid for has been removed.Could you please restore my access for the remaining paid subscription period? I have already paid for one full month, so I would simply like to be able to use the service until the end of that paid period. If there is anything I need

I forgot to cancel my subscription and I DO NOT HAVE THE money please I need to cancel it

I'm using a trial but trying to cancel my subscription. When I click cancel under manage plans the cancel screen does not load. I have tried different browsers (firefox, chrome, edge), enabling cookings, allowing pop ups/ads, etc. How can I cancel it?

I started an Adobe Acrobat and Creative pron free trial and attempted to cancel the subscription immediately after the trial ended, but the cancellation option was unavailable. The payment has never been successfully processed because there were insufficient funds. My subscription is now suspended and Adobe is repeatedly attempting to collect the payment.I want to cancel the subscription completely and have all further payment attempts stopped. Please also confirm that there is no outstanding balance that will be automatically charged if funds become available.

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Hello,I'm posting here because I haven't been able to resolve this through phone/chat support and wanted a written record while I keep trying.What happened:On June 1, 2026, I purchased a full annual Adobe license and was charged the entire year's fee upfront. I used the subscription normally for about one month. At the end of June 2026, my account was suddenly blocked, with no clear explanation given. It is now mid-September 2026 — the account has been blocked for roughly 3 months, and I have received neither: An explanation for why the account was blocked, nor Any refund for the unused portion of the subscription (approximately 11 of the 12 months I paid for). What I've already tried:Adobe Hong Kong support phone line The official contact/support page (helpx.adobe.com/hk_en/contact.html)Neither has resolved the issue so far.What I'm asking:Could someone from Adobe explain why the account was blocked? If the account cannot be reinstated, I would like a prorated refund for the months I

i am not able to buy credits for firefly as its showing again and again something went wrong and just because of this my project is getting late  

its my first time ever buying firefly. so i did and i have the email and the proof that money has been taken out my bank. yet i have no credits???

Hallo zusammen,ich habe Acrobat nach wenigen Tagen wieder gekündigt und dachte, damit wäre alles erledigt. Jetzt stelle ich fest, dass offenbar ein separates AI-Assistant-Jahresabo weiterläuft. Den Assistant habe ich nie genutzt, trotzdem soll ich für die Kündigung 29,93 € zahlen.Dass dieses zusätzliche Abo nach der Acrobat-Kündigung weiterbesteht, war mir völlig unklar. Das finde ich ehrlich gesagt ziemlich ärgerlich...Adobe habe ich inzwischen per E-Mail kontaktiert. Hat jemand Ähnliches erlebt und eine gebührenfreie Kündigung oder Erstattung erreicht? Vielleicht kann auch jemand vom Adobe-Team helfen? 

Hi,My credit card is being charged every month for Adobe Acrobat Pro, but I cannot find the Adobe account behind the charge, so I cannot cancel it.Latest charge: SEK 285.00 on 6 September 2026, "ADOBE.COM DUBLIN", Adobe Systems Software Ireland Charge Finder result: Adobe Acrobat Pro, repeating charge, invoice number BL3553544634, linked to an email shown as e****s@gmail.com The account I can sign in to shows no active plans. Its only history is an InDesign plan from 2024, which has already ended. I have not used any Adobe product for about two years, and I have never received receipts for these Acrobat charges. The Virtual Assistant gives an error whenever I enter card details, and it will not connect me to an agent because my signed-in account has no active plan.Could an Adobe staff member please contact me by private message to:locate the account linked to invoice BL3553544634 and cancel the subscription immediately, send me invoices for all charges made on this card, and refund the

Fiz o pagamento de R$ 9,90 para a play story e nada de atualizar o app da Adobe lightroom 

 To support treaty-based tax treatment for cross-border payments, we kindly request that you provide us with a Certificate of Tax Residence (from Adobe Systems Software Ireland ) issued by your country’s tax authority for the following periods:Tax years: 2025 2026This certificate is required in order for us to apply the relevant treaty provisions and avoid double taxation on payments made to your company.We would appreciate it if the certificate could confirm your company’s residency for each of the above years. Kindly send the document in PDF format via email at your earliest convenience.Thank you in advance for your assistance.Tata

Je veux annuler mon abonnement 

me hicieron dos veces el cobro de la subscripcion en el mismo mes, en un mes me cobraron dos veces, y eso que nisiquiera ocupo la app, hoy en dia parece absurdo pagar adobe teniendo ia, es caro, y ademas funciona mal, de forma fraudulenta te hacen mas de una vez los cobros en un mismo mes, cuidado, dar de baja tu subscripcion

Hello, I am writing to request a full refund for the automatic charge made to Adobe Systems Software Ireland Limited on August 11, 2026, at 7:40 PM, in the amount of 580.16. Merchant Transaction Number: BL3546196681 Reference Number: 031769929 This payment was deducted without my intention to renew the subscription. I have not used the service since the charge took effect, and I would like to request a full refund to my original payment method. Please process this refund at your earliest convenience and notify me once it is completed. Thank you.