Account, Payment, & Plan

I am experiencing a very similar issue and would like to know whether anyone has been able to resolve it successfully.I subscribed to Creative Cloud Pro on August 19, and on August 22 I received an email from Adobe stating:“We are reaching out to notify you that our fraud prevention specialists detected fraudulent behavior concerning your Creative Cloud Pro subscription. As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.”I have contacted Adobe Customer Support four times about this issue. Each time, I was told that because my account had been flagged for fraud, the subscription could not be reactivated and no changes could be made to the account.What is especially frustrating is that I paid the full subscription fee for an entire year, but I am unable to access the services I already paid for.I have not been given any clear explanation of what specific activity was considered fraudulent. I have also not been

MyCreative Cloud Pro subscription was cancelled due to suspected fraudulent activity. I purchased the subscription legitimately and I believe this is a false positive. Please escalate my case to the Fraud Prevention/Genuine Team for a manual review and restore my subscription.

I would like to cancel my subscription by cancel my plan before payment due date, but no response and page is freezing

MyCreative Cloud Pro subscription was cancelled due to suspected fraudulent activity. I purchased the subscription legitimately and I believe this is a false positive. Please escalate my case to the Fraud Prevention/Genuine Team for a manual review and restore my subscription.  my email.. <email removed by mod>

My account has been disabled and I don't have access to it; please help me delete my account email

Hi Adobe Community & Moderators,I am reaching out here in absolute frustration as a last resort, hoping a moderator or community manager can escalate this case. My Adobe account has been falsely flagged and blocked for "fraud," despite being a legitimate paying customer.Here is what happened: The Billing: On September 2, 2026, I was billed normally for my monthly Premiere Pro subscription (€15.99, Invoice No: IEE2026016419410). The Sudden Ban: Shortly after this successful payment, I received an automated email from noreply@adobe.com stating that "fraudulent behavior" was detected on my Premiere plan and that my subscription had been cancelled and blocked. The Costly Support Loop: I tried resolving this through support. First, I got no proper help. Then, I had to make an expensive international phone call from the Netherlands to the US, which cost me €60 in phone bills. The agent promised to call me back on Monday, but completely ghosted me. Conflicting Chat Support: Today, I

hallo, ich habe Adobe Schriftlich vor meheren Monaten gekündigt und es werden dennoch ABbuchungen vorgenommen. Was soll das?ich werde das Sepa-Lastschriftmandat blockieren, falls noch einmal unter der KundennummerM-100001144-BL3059453632-S nohcmals etwas abgebucht wird. 

Buenos dias.Tengo una subcripcion a Lightroom ques gestiono desde Microsoft por un impiorte de 9,99 € esta subcrpcion por diversos motivos en el mes de agosto no pague a tiempo pero en dias mas tarde solucione el pago.Desde el soporte tecnico de Microsoft me dicen que la subcrpcion esta activa, pero no lo aparece activa en Adobe, en Adobe me dice que tengo una cuenta gratuita. Mi cuenta de microsoft es de Outlook y la cuenta de adobe es de GMAIL Haste ese impago yo accedia Lightroom desde la cuenta de GMAIL, he comprobado si la cuenta de OUTLOOK esta dada de alta en ADOBE y no esta. Ademas la cuenta que tengo ahora con ustedes es de 5GB que es la gratuita y yo tengo ocupuados alrededor de 52 GB por tanto es la que utilizado hasta el mes de agosto. Me sgustaria que me ayudaran para ver como puedo recuperar mi cuenta de subcripcion a Lightroom ¿pueden ustedes ayudarme o indicarme que puedo hacer? Mcuhas graciasSaludos 

cancele la suscripcion y me siguen cobrando 

I pay twice a month for Adobe Lightroom.I just paid the bill for this product on September 4th, but the billing notification still appeared on my account, so I updated the payment again on September 10th.IrwanBilling History, September 4thBilling History, September 10th 

想要購買 Adob​​e Firefly 積分但沒辦法進入付款頁面一旦點擊購買方案就會跳出錯誤通知 

I am using the Firefly model and have purchased a subscription. The credits will reset on 9/22; however, I was using the app earlier, I believe around 9/4 or so, and it said the credits would reset in less than an hour, but they never did.

My latest subscription payment should have covered me until 16-SEP-2026, but I've been locked out of the apps and I'm being asked to "Buy now" or “Start free trial”. My account should still be active - why can’t I use it?

I downloaded the 14 day “free trial" (hilarious title by the way, good joke adobe) only to cancel it before I was supposed to actually start getting charged. I realized I didn’t actually need it. Sue me for trying to save money. Apparently they did not actually cancel my account and were secretly charging me over $100/month. Again, I tried to cancel it, thought I had. Just got another charge the other day. At this point I’m absolutely horrified at this business model and scared for the people who work there. I did a big, huge thorough search going through every inch of this “account” I still have for some reason. Yet again, they told me I could leave, but this time there is an almost $600 cancellation fee. Why? What am I costing you? You’re clearly doing great scamming other elementary school teachers who don’t have money during the summer break. But I, owe you?On top of it all, I tried calling their support line to try and make sure it was actually cancelled. The voice recording gives

I purchased a lifetime license for Photoshop 2026 through the UK Company Wowcher. It had been working fine but now it just closes down randomly. I am assuming it is something to do with the licensing key? Anyone have any advice?

I need a refound of the anual payment to the app I suscribe to the premium service by mistake 

 Dear Adobe Support, I hope this message finds you well. I recently cancelled my Adobe subscription and was notified of an early cancellation fee of USD 149. While I understand this is part of the terms and conditions, I am currently facing some personal financial difficulties and would sincerely appreciate your understanding in this matter. I kindly request if it's possible to waive or reduce this fee as a one-time exception. I have enjoyed using Adobe’s services and may consider rejoining in the future when my financial situation stabilizes. Thank you very much for your time and support. I look forward to your kind consideration.             

Cancelled my adobe subscription in August 2026 but was billed in Sep again for ai R92.00, tried cancelling subscription but was billed R319.48. how do i request a refund for this?

Can i add a Pakistani number to my adobe account as it always says to try again and don't get to next page to verify my mobile number by OTP. it says "An error occurred while performing this action. Please try again later.". How could i solve this? I also tried incognito mode and contacted to help support agent also but my issue is not solved yet.

Charged< $200 for an annual renewal without notification.  I canceled immediately as I haven’t used adobe in a log time. I need a refund, but I can’t find a direct contact option to resolve this. Please Help

Has anyone noticed they were subscribed to plans without knowing it? Also, any time you try to access anyway to speak to customer service about it, it just gives you a blank page. I’ve been being charged for two extra plans on top of the one I already have. Instead of $29.99 a month, I’ve been paying $83 a month. I want this fixed but I also can’t contact them. 

Ich versuche inzwischen seit Tagen verzweifelt, in meinem Adobe-Konto eine neue Zahlungsmethode zu hinterlegen, weil sich meine Kontoverbindung geändert hat.Jedes Mal passiert exakt dasselbe: Sobald ich auf „Neue Zahlungsmethode hinzufügen“ gehe, öffnet sich ein kleines Popup-Fenster – und das war es dann. Das Fenster bleibt komplett leer. Keine Eingabefelder, keine Fehlermeldung, kein Hinweis, gar nichts. Auch nach mehreren Minuten oder sogar Stunden erscheint dort keinerlei Inhalt.Ich habe es mittlerweile sowohl mit Safari als auch mit Chrome versucht. Gleiches Problem in beiden Browsern.Ganz ehrlich: Bei einem Unternehmen wie Adobe, das monatlich nicht gerade wenig Geld für seine Abonnements verlangt, sollte eine derart grundlegende Funktion wie das Ändern der Zahlungsdaten einfach funktionieren. Ich kann meine neue Kontoverbindung aktuell schlicht nicht hinterlegen – obwohl ich sie zwingend ändern muss.Hat jemand dasselbe Problem oder kennt eine Lösung?Und an Adobe: Bitte behebt da

Es evidente que tienen algún botón en el programa Acrobat Reader que te cobra por un servicio de IA sin tu consentimiento. Lamentablemente tuve que darles la información de mi tarjeta para tener la prueba gratuita de Acrobat, pero eso hizo que sin mi autorización me cobren en mi tarjeta un servicio que según ustedes contraté y yo no tengo recuerdo de haberlo aceptado en ningún momento.No dudo que de seguro lo aclaraba en alguna letra muy pequeña, pero es evidente que no está lo suficientemente anunciado. Proceder con una transacción de cobro debe siempre ser notificado como corresponde, aclarando la tarjeta que se usará y el período que se contrata. No sólo por motivos éticos, sino legales, ya que considero que esto se trata de una estafa.Aprovecho la oportunidad para comentar que, si es parte de sus estrategias de venta ofrecer pruebas gratuitas, deberían tener cuidado con el resto de la experiencia de usuario, ya que lo que ganan por un lado lo pierden por otro. Un lector de PDF no e