Account, Payment, & Plan

어도비 일러스트레이터에서 자동결제로 8월 16일에 58,200원이 결제되었습니다.앞으로 쓸일이 없어 환불 받고 싶어서 문의 남깁니다. 

Hello Adobe Support,I canceled my Adobe Acrobat free trial, but I am still being asked to pay for the subscription. I would like to confirm that my free trial has been successfully canceled and that I will not be charged any subscription fees.Could you please check my account and confirm that there is no active subscription or pending payment?

Abo wurde mit PayPal bezahlt, aber nicht ausgeführt.

Merhaba,16/08/2026 tarinde 238,80TL ödeyerek 2000 kredi satın aldım.(Sipariş No. AE06387200031CTR).Adobe Express ile çalışırken kredin bitti diye ikaz alıyorum. Sebebini öğrenebilir miyim?Celal Malkoç

I signed up for a free trial of a pdf editor and canceled it less than 30 minutes later. Then next month rolls around and charges go out of my account and it says my account is still active despite being canceled. Ive struggled to get in contact with anyone to process a refund

I have the same issue but all plans were cancelled and I am still being charged. How do I stop this.

Buenas tardes, contrate adobe InDesign el día domingo 2 de Agosto, olvide cancelar y el lunes 10 se me cobro lo de el plan, cancele de inmediato y decia que me reembolsaria en 5 dias laborales habiles, el mismo 10 llego un correo diciendo que me han reembolsado, sin embargo en mi cuenta no se ha reflejado nada. ¿Que puedo hacer?

I had a previous account with Adobe and I would like to get it back 

Why can't I purchase Adobe Suite in Uganda???

I just made an adobe account few days ago and I am trying to add phone number so I can start uploading Stocks but I can’t add my phone number, it says “An error occurred while performing this action. Please try again later”. I have tried it for 3 days and I still get that error. I have tried VPN, tried on my phone through Safari but I still can’t add it.

I signed up for an Adobe Acrobat 7-day free trial and cancelled the plan on the very same day, less than 12 hours after activating it. I also received an email confirmation confirming that my subscription had been cancelled.Despite this, I was charged for the plan a month later. This is unacceptable, as I cancelled within the trial period and have proof of the cancellation. I am requesting a full refund of the charge and immediate confirmation that this subscription has been cancelled and will not renew in the future.

I already cancelled the free trial plan on 9 August 2026 (cancellation email reveived) but Adobe still charge me the full payment on 15 August 2026. How can I request the full refund for the payment? 

I started the 7-day free trial, but unfortunately, it didn’t work for me and I didn’t like the system. I canceled the trial that same night, and I even have the confirmation email stating that the cancellation was completed.However, when the billing date arrived, I was still charged the $19 monthly fee. Honestly, I’m very frustrated because if someone cancels their subscription during the free trial, they shouldn’t be charged afterward.Could someone please help me understand how I can request a refund? I would really appreciate it if you could provide me with an email address or contact information for someone who can assist me with this issue.Thank you!

Hej,Jag har inte sagt ja till en prenumeration men verkar nu betala för en.. kan du hjälpa mig med detta? 

I am trying to see how I can support. I feel someone in my company did this by mistake but we’d like to reactive for the remaining period. I’ve attached the refund credit notice received.

لايكنني تحرير النص 

I purchased a subscription and it had free trail i used only one time to try if it feets my need i am not planning to use it i was charged and i want my money back because i am not using it 

I just noticed that I was charged for your services during July and August ,I don't use your services during that period and I am sure that when I did , I used the free of charge servicesObviously I cancelled the subscription but I want to be refundedIs there a link where I can make a refund request ?

[PII removed by moderator]Dzień dobry, zakupiłam premium kilka dni temu i nadal nie działa mi ta funkcja. Zawsze od razu po zakupie działało a teraz kilka dni i nic. 

I have purchased a 1 year subscription directly from Adobe this time, and after 3 weeks I received an email saying that ,, We are reaching out to you to let you know that our fraud prevention experts have detected fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. As a result, your subscription has been cancelled and you will no longer be able to access the Adobe apps and services covered by your subscription.For more information, please contact our dedicated customer support line at 00800-4488-23640." I contacted the support team and they don't even care about my issue, they only said that ,, I need to wait for the team to solve this".I have purchased another year subscription but without the 19% additional discount , and again, they don't even care. I'm really disappointed of what Adobe it's doing in the last months, the support it's useless and the help given it's useless.I opened a case at BBB because this is the only solution to ge

Good day!I have read and watched some solutions on how to request a refund for a payment made to Adobe. They suggested canceling the subscription directly through the Adobe account. However, I was too late and have already canceled my Adobe Lightroom subscription on the lightroom app through google playstore. How can I request a refund for my payment? Or do you have any suggestions on what I can do?Thank you!

I cancelled my trial, then I got charged, I cancelled again, and now i noticve im still being charged for part of the service that I didnt request or sign up for. I need this to be reverted. 

I wanted to get the free 7-day trial of Creative Cloud Pro, but I received an error stating that my account isn't eligible. Why do you think I got this error? 

Cannot change my plan