Account, Payment, & Plan

Somehow I am being charged for two different subscriptions and keep being charged. I should only be on one subscription. I've tried cancelling but because both keep trying to bill me, I cannot. I've been trying to contact support, but it just keeps sending me back to the same webpage over and over. I want to talk to a person. HELP!

Did anybody else out there reading this sign up for a 7 day Free Trial, CANCELED IT well before the free trial ended, and are still dealing with emails and attempts to charge your payment method?

Hello. I canceled my Adobe Acrobat Pro subscription, but my AI Assistant for Acrobat subscription is still active. When I try to cancel it, the "Confirm cancellation" button is disabled, so I can't complete the cancellation. Please cancel this subscription manually and confirm that I won't be billed further. 

someday before i close autopay eventually. but today is my billing date of my adobe subscription and i want to pay but adobe not take my payment it shows use proper details but i upload right one without any mistake but it can not accept my card and upi what can do next ?

merhaba AB05473500456CTR sipariş edilen ürün GEÇEN SENE SATIN ALMIŞTIM, FATURALARIM AYLIK 458 TL OLARAK SİSTEMİNİZDE GÖRÜNÜYO FAKAT TEMMUZ AYIIN 12SİNDE KARTIMDAN 584,20 TL VE 13 TEMMUZDA 486,75 TL TAHSİL EDİLMİŞ. DİĞER AYLARA DA BAKMADIM AMA DAHA ÖNCE DE BÖYLE BİR SORUNLA KARŞILAŞMIŞTIM. BU SORUNU GİDERMEK VE KARTIMDAN ALINAN FAZLA ÖDEMELERİN TAMAMINI İADE ALMAK İSTİYORUM. Yardımınız için teşekkür ederim.

Hi,I need help with a billing error on my Adobe Acrobat subscription, and I have not been able to reach Customer Care — the support chat window does not open for me.What happened:• 31 July 2025 — I subscribed to Adobe Acrobat at the nonprofit rate through Goodstack: 18.00 USD for the annual term.• 1 July 2026 — I received an email from Adobe confirming that my annual subscription would renew at 18.00 USD.• 31 July 2026 (today) — my card was charged 403.06 USD instead.• 31 July 2026 — I cancelled the subscription the same day and then received an automated email saying the payment is non-refundable.

Dear Adobe Support,I noticed that there are two separate invoices dated April 22, 2025, both under the same order number (AD03357700014ETW), but with different amounts: NT$12,600 and NT$8,442.I would like to confirm whether I was charged twice for the same subscription (Creative Cloud All Apps 100GB + Adobe Stock – 10 assets/month), or if one of these is a corrected version of the other.Could you please help me clarify this and confirm the actual amount billed to my account?Thank you for your assistance.

2026년 8월 3일 5시 경 플랜을 구매 후 잘못 된 플랜임을 인지 후 환불을 했는데 취소 이메일만 오고 돈이 입금이 되지 않음 도움 및 환불이 절실함

Fiz a compra sem ser possível adicionar nome e morada de faturação. O NIF (VAT) está correcto, mas o nome e morada não.  Gostava de poder contactar a Adobe, mas não existe nenhum email ou formulário de contacto e se não puder fazer a alteração, terei de cancelar o plano porque o NIF (VAT) não corresponde ao nome. Sabem dizer-me como posso fazer? Obrigado.  I completed the purchase without being able to add a billing name and address. The VAT ID is correct, but the name and address are not.I’d like to contact Adobe, but there’s no email address or contact form, and if I can’t make the change, I’ll have to cancel the plan because the VAT ID doesn’t match the name.Can you tell me how to resolve this?Thank you.

Fiz a inscrição gratuita , na qual  é obrigatorio incluir um cartão. Fiz um cartão virtual e recebi a inscrição e baixeir o software. Testei, não gostei e exclui o software. Após o dia de vencimento do  comecei a receber cobranças pois quando não gostei do aplicativo cancelei o cartão virtual. Agora continuo recebendo a cobrança. Não sei como cancelar isto.Como fazer para cancelar a inscrição e para de receber esta cobrança. 

I used the free trail of Adobe awhile ago but somehow it didn't sign into my account the computer was signed into another persons account. I have absolutely no way of canceling this payment for a product I do not use. I don't even have a way to get a refund. Please help me.That's not even my email my email is my name this is the second or third time this has happened. I'm literally so poor any dollar spent puts me at risk of not being able to afford rent or foor. Yes it's only $10 but every month and if other things like this happen it adds up and I could be down $100 by the end of the month. Please can someone help me.

Can I cancel within 14 days of autorenewal?  I cannot find how to contact customer support anywhere! 

Bonjour, J'aimerai resilier mon abonnement, mais quand je vais sur la page en question j'ai "impossibgle de charger les données" avec une erreur. Dici quelques jours il va avoir reprendre un abonnement pour un an tout seul que peut on faire ? Merci à l'équipe. 

Hello - I have the basic 19.99$ plan per month (is about 21.59$ with tax). I have been getting charged not once or twice a month, but three times. I am only using one email. I get hit on the 5th, 12th, and 13th of each month and I have tried contacting Adobe help support.Has anyone had this issue before? Would it be best to cancel my subscription and repurchase at a later date? Thank you!

Hi everyone,I’m hoping someone here can help me.I recently noticed that Adobe has been charging me $51 every month since February 2, and I only found out today (August 2). I honestly haven’t used Adobe Acrobat at all during this time. I don’t even have the app installed anymore.The last time I remember using Adobe Acrobat was sometime in January, and I could have sworn that I cancelled my subscription back then. I honestly don’t know how the subscription stayed active.Since I didn’t notice the charges for several months, I ended up having to cancel my bank card just to stop any future payments.I’m really hoping Adobe can refund at least some of the charges, if not all of them. You should be able to see from my account activity that I haven’t logged in or used the service at all for all these months. It was simply money being charged for something I wasn’t using, and it’s really upsetting to realize how much I’ve paid for nothing.Has anyone been through something similar? Is there anyth

I need help with a recent Adobe charge. I was billed $72 for Acrobat Pro, but I never confirmed or authorized this payment.I signed up for the free trial, canceled it, and did not agree to be charged afterward. I barely use Adobe—if at all—so this charge came as a complete surprise.Is there any way I can speak with someone in the billing department about getting a refund? I'm extremely disappointed that this happened and would appreciate any assistance in resolving this issue. Thank you. To also add even when cancelled, I was being billed about twice a month.

AB08238000812CAE was the billing invoice, I canceled my tries before today, but they took an account of 269.99 from my account onware I need the money to be refunded 

I recently became unemployed. To read a job spec for an interview I had to open an Adobe file so I signed up for the 7 day trial then yearly payment (only option) as expected I forgot to unsubscribe and remembered 9 days later. Looks like I can't contact anyone or get my money back.  Never used Adobe at all, so with an unwanted subscription, what can I actually even use Adobe for to get somewhat of my moneys use? 

Hi, I can’t cancel my Acrobat Pro subscription because your website requires me to update my payment method before allowing any changes. I do not want to continue my subscription. Please cancel my plan and stop any future charges.

Hello Adobe Team,I would like to request a review of my case and ask for a one-time exception regarding my recent cancellation.I only discovered today that my Creative Cloud Pro subscription was still active and had been charging automatically. The credit card used for payment belongs to my family member, while the Adobe account belongs to me. Because of this, neither of us realized that the subscription was still active.As soon as I discovered the charge today, I immediately canceled the subscription.I have not been actively using Adobe services, and I sincerely ask if you could kindly review my case.I would like to request:• A refund of the most recent subscription charge.• A refund or waiver of the early cancellation fee.If possible, I would also appreciate it if you could review whether any previous subscription charges can be refunded, as we genuinely did not realize the subscription was still renewing automatically.I understand Adobe’s subscription policy, but I sincerely hope yo

Hello,I am experiencing a serious problem with my Adobe Firefly credits.I previously purchased a 7,000-credit package for approximately 717 TRY, in addition to the credits included with my Creative Cloud subscription. However, when my account was still showing 6,840 available credits, Firefly suddenly displayed a message saying that my credits had run out and stopped allowing me to generate content.Because I needed to continue my work, I was forced to purchase another package, even though thousands of credits were still visible in my account.I was also informed during my previous purchase that a one-year unlimited usage plan would be added to my account, but this was never activated.Please investigate my account and explain why Firefly stopped working while 6,840 credits were still available. I request that my unused credits and the promised one-year unlimited plan be correctly activated. I also request a refund for the additional package that I was forced to purchase because of this i

How do I get into an account I am being charged for but when I set it up, a typo error in my email address will not allow me to check the access code to get into account to cancel it.  HELP!

Solo utilicé en el periodo de prueba y después cancelé mi suscripción, me están cobrando mensualmente y me quiero cargar valores extras por salirme. Me siento estafada, son terribles estos cobros.

Writing from a second account since I can't get into my own.After a password reset, my account now requires two-step verification. The number saved on it is an Ecuadorian line I lost access to after moving countries, and there's no way for me to get it back. My email works fine, but Adobe won't let me through with only one method.I'm a working photographer. My Lightroom subscription is active and paid, and my entire cloud library — years of client and personal work — is sitting inside that account.Both support routes are closed to me. The chat requires a sign-in, which is the exact thing I can't do. The phone line drops the call every time I go through the menu.I'm not asking anyone to skip verification. I can confirm ownership with the card on the account, billing address, past invoices, and account history. All I need is for the outdated phone number to be removed so I can sign in again.If anyone from Adobe can pick this up or point me to a route that works, I'd really appreciate it.

Hello Adobe Team,I only discovered today that my Creative Cloud Pro subscription was still being charged. The payment card belongs to my family member, while the Adobe account belongs to me, so neither of us realized the subscription was still active.As soon as I found out today, I immediately canceled the subscription.I sincerely request a one-time exception and would appreciate your help with:• Refunding the most recent subscription charge.• Refunding or waiving the early cancellation fee.• Reviewing whether any previous subscription charges can also be refunded.I have not actively used Adobe services during this period. I understand Adobe's policy, but I sincerely hope you can review my case.I am willing to provide my Adobe account email, order number, and any other required information through private message for security reasons.Thank you for your time and consideration.