Account, Payment, & Plan

The subscription amount of 2600 inr has been purchased mistakenly when I clicked in free trial and forget cancelling it, now I have cancelled my subscription within 14 days policy , please guide me about refund

I subscribe for Adobe Studio (Individual) Plan on Annual Prepaid basis. I paid through UPI. The amount deducted from my bank account. After payment, webpage again redirected to agree & subscribe instead of showing order details. My order is not shown under my plans or order & Invoices. No confirmation received on email as well.My email id is cabansalsumit@gmail.com.

El año pasado contraté un plan anual de Adobe Cloud bajo un descuento de primer uso, luego de ese año cancelé la suscripción y me cambié a una cuenta institucional. Me aseguré que el plan anterior se hubiera cancelado y no quedara algo activo bajo la cuenta antigua.A los meses después, me doy cuenta que han habido cobros dobles por cada mes. La cuenta antigua no tenía ningún plan activo ni factura correspondiente, y en la cuenta nueva solo se mostraba la facturación de 3 meses cobrados. Los cobros duplicados no se encuentran por ningún lado salvo una parte específica de centro de ayuda y la aplicación bancaria a la que se le hace el cobro. Ahora estoy intentando contactarme con adobe pero no hay lugar para llamar salvo el asistente virtual, pero tampoco hay claridad de los horarios de atención para ver alguna solución del problema.La cuenta antigua fue eliminada, por lo que no hay mucho qué hacer por ese lado. ¿Qué debería hacer?

Vor kurzem (Freitag, 16.05.2025) wurde mir mitgeteilt, dass sich der Preis meines Foto-Abos ändern wird. Gleichzeitig bekam ich das Angebot, von monatlicher Zahlung auf jährliche Prepaid-Zahlung umzustellen. Wenn ich aber mein Abo auf diese Zahlung verändern will, wird mir immer angezeigt, dass der Vorgang nicht möglich ist und ich es später noch einmal versuchen soll. Überraschung: es klappt nie!Die Hilfeseite von Adobe zu diesem Thema kenne ich und sie hat mich auch nicht weitergebracht, da ich es wie angegeben mache. Auch ist der KI-Chatbot der dümmste und am wenigsten hilfreiche, mit dem ich es jemals zu tun hatte. Er verweist auf Mitarbeiter, die aber nicht da sind und nur zu den Öffnungszeiten zu erreichen sind. Auf die Frage nach den Öffnungszeiten kommt keine Antwort und der erneute Verweis auf die Hilfeseiten, die nicht hilfreich sind. Es ist ärgerlich, wenn erst die Preiserhöhung in Verbindung mit einem Angebot zur Änderung der Zahlung, was aber technisch nicht

I paid for a student plan using GPay, and the payment also went through. But my plan didn't get activated. I didn't get any invoice or billing information. When I contacted support they said there's no active plan on my account. Please help me. I can share the transaction screenshot if I have to

Hallo! Ich benutze seit dem 17.07.2021 das Foto-Abo (20 GB) für 141,94 und wurde jedes Jahr automatisch verlängert. Das Abo wurde nicht gekündigt ist aber jetzt anscheinend ohne Verlängerung aufgelaufen. Photoshop zeigt sofort an Abonnement erneuern. Im Konto wird das Abo angezeigt, aber bei der jährlichen Zahlung stehen nur 0,00 euro.Ich habe keine email erhalten, dass das Abo von adobe gekündigt wurde. Ist das Abo jetzt für alle Kunden, auch mit automatischer Verlängerung/Zahlung endgültig abgelaufen? Muss ich jetzt auf das 1 TB wechseln welches 100€ teurer ist? Danke

Tive um teste grátis cobrado incorretamente no valor de R$ 47. O plano já foi cancelado e preciso do estorno imediato do valor por direito de arrependimento (dentro dos 14 dias)

where is my refund?  it was supposed to be a 30 day free trial.  i cancelled within a week.

I'm having the same issue my cancel before free trail was up but they are still charging me and I don't even use it

So like this: i accidently paid 32.779 thousand from DANA to adobe cause is an accident subsrciption of 7 days trial and i forgot to non activate it and i dont use adobe anymore after the frist free trial

Dear Adobe Support,I am contacting you regarding recurring charges that have been deducted from my account without my knowledge or clear consent.I only intended to make a one-time purchase. I never knowingly agreed to a recurring monthly subscription or to automatic monthly charges. However, I have been charged 304 MAD every month on the following dates:23 April 2026 – 304 MAD23 May 2026 – 304 MAD23 June 2026 – 304 MAD23 July 2026 – 304 MADI did not realize these charges would continue automatically, and I do not use this service.I kindly request:A refund for these recurring charges.I would appreciate your prompt assistance and a fair resolution to this matter.Thank you,

Is there a way to be notified when the price of the annual CS drops below a certain point-like 500$?Like a wishlist option or something?There was a sale via outside vendors like B&H, but I missed it.I just want to be able to get an email or something when it happens again.I didn’t want to have to learn several open source programs to replace CS, especially since I’m already familiar with CS, but I will, because the price is outrageous for an individual who doesn’t make any money from using it.

Can someone from billing contact me. I canceled the free trial on 7/23 and it looks like it was just the AI assistant. I just cancelled the adobe pro today (7/24), as I didn’t know there were 2 different adobe to cancel. I don’t want to be charged for a month. 

I am trying to help someone at our organization get Adobe Pro set up through GoodStack after his first year expired. When we go to pay it says it is invalid because we already own Pro. When I go through his profile he does not have any plan set and trys to get him to purchase Pro at full price. Any idea why the expired one seems to be lingering and blocking us from signing up from the next plan? GoodStack forum insinuates it is an Adobe issue. 

Hi there,​I am reaching out to request help with canceling my Adobe subscription. I am currently an engineering university student, and unfortunately, my budget is very tight right now. I can no longer afford the monthly payments.​When I tried to cancel my plan online, I received a prompt stating that I need to pay a $101 early cancellation fee. I honestly wasn't aware that my subscription was an annual contract billed monthly, and as a student, I simply cannot afford to pay this penalty.​Could you please help me cancel my subscription and waive this cancellation fee as a one-time exception? I would really appreciate your understanding and assistance with this matter.​Thank you so much for your time and help.​Best regards,

Favor de reintegar el cargo a mi tarjeta pues, ya no requiero el servicio, lo anterior pues ya me retiré por jubilación  del trabajo en la Secretaría de Educación Pública. AB05405202719 a nombre de Ildefonso Panamá torres. servicio. https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjb21tX29yZGVyLWNvbmZpcm1lZC1pbmRpdmlkdWFsIiwiZW1haWxBZGRyZXNzIjoiaXBhbmFtYXQyM0BnbWFpbC5jb20iLCJyZXF1ZXN0SWQiOiJkNmE1MDAyYS1hYzI4LTQzODctOGFlYy1kMGYxOTk2MDZhMTMiLCJsaW5rIjoiaHR0cHM6Ly93d3cuYWRvYmUuY29tL2dvL2FjY291bnRfb3JkZXJzX2VzIiwibGFiZWwiOiIxOCIsImxvY2FsZSI6ImVzX0VTIn0.gJwc6koUSCFbHoVxMNwu0PJ6JBDVb0QvQFWCuE9MuvQ76EJ0M0F53aJ-Cv9iEO63sA8EEczqGAB2xfP1-XjQUQIldefonso Panamá Torres 

I would like to get refund. 

Hello,My account is locked because of a payment issue.Adobe only allows me to update my payment method, but I do not want to add another card because it will automatically charge me.I simply want to cancel my Creative Cloud Pro and Adobe Stock subscriptions.Could an Adobe employee please contact me via private message and cancel these subscriptions manually?Thank you.

Today the same thing has happened to me. I chose for a free trial but when I activated the autopay it immediately debited 790rs. Please look into the matter ASAP and generate a refund. 

bought Acrobat Pro 2020 thru 1 time purchase supposed no expiration date. in May my Acrobat Pro 2020 not working after I reinstalled the software again, keep showing “ reach maximum computer use” but I only use on 1 same computer but also asked me deactivate other computer or key in new license #. as I said only use 1 same computer.now  Acrobat Pro 2020 block all usage. I can’t use it. Can you please help?  

 Hello, i had a billing issue due to my previous credit card. Then i changed my credit card and even though the payment was successful i still get the 'billing issue' problem and i cannot look at anything else in plans page without solving this problem.