Account, Payment, & Plan

Hello! I just had a quick question, I purchased Adobe Illustrator iPad version in September 2025 and I did the yearly subscription. I wanted to upgrade to getting the desktop version which I know costs more but my iPad subscription isn't up until September 2026 and I didn't know if there was any way that I can somehow upgrade to the desktop version and pay the difference without having to pay twice and sort of losing what I already paid for the iPad version. I was having trouble finding some info on it so if anyone has any that would be awesome! Thank you!

Hello,I was charged for an Adobe subscription, but I did not mean to continue it and I forgot to remove my credit card. I don’t use the subscription anymore and I really need that €25 refunded because it’s very important for me financially.Please help me get this refund or tell me the correct place to request it.Thank you for your understanding.

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

구독한걸 취소하고 싶은데 계속 로딩 되다가 다시하라는 말만 나옵니다.  며칠째 계속 로딩만 뜨는데 취소 하고싶습니다ㅠㅠ

So I raised ticket on how not only was I being unfairly charged but also had no option to cancel my subscription for which I was charged 2 months straight. The customer support assured me that I will be refunded and I then got a message from my bank saying that the transaction got declined for both transactions(2 months)This is the exact message -  TXN DECLINED: Rs. 398.84 on 23-11-25 at 14:53:04On HDFC Bank Debit Card 1645Reason: Technical failurePlease retry the transaction.Please let me know what to expect and how to go forward with this.

 "Aboneliğimi iptal edebilir misiniz lütfen?"

Necesito ayuda. Yo adquirí la  prueba gratuita lo cancelé ayer y hoy me cobraron dos veces necesito el reembolso.Y los agentes no contestan. 

24/12/10 1년 구독이 끝나서 플랜 취소 했는데 25/12/11 취소수수료 43000원이 부과되었습니다. 1년 사용했으므로 취소수수료 환불 부탁드립니다!

Hello Adobe Support Team, I am writing to report an issue with my Adobe subscription. My monthly payment has recently increased without any prior notification or explanation. Please check my account and clarify: 1.Why has the subscription amount increased? 2.Is there any change in my plan? Account Email: <Removed by Moderator> Plan Name:Creative Cloud Last Payment Amount:  1,915.14 New Payment Amount: 2714 Kindly help me resolve this issue as soon as possible.Thank you. Regards,MASTAKIM CHOUDHURY  

I canceled my membership on November 28, 2025. I haven't received a refund yet. What should I do?

Hello, I recently canceled my Lightroom subscription (Lightroom plan with 1 TB storage), but I noticed that the service remains active until January 9, 2026 and I have not received any refund. I would kindly like to ask if I am eligible for a refund, since I no longer wish to use the subscription. Could you please check my account and confirm whether a refund can be issued? Thank you very much for your help.

How can it be legal or ethical for Adobe to charge half a year as a penalty and not give users access to it? I signed up for photoshop and clicked without reading. I of course picked the cheaper of the monthly options, $22.99 (or around that) a month. I got charged in November $24 and some change. Now Dec 10, less than a month I have used it very few times and canceled it. They add on the $132.96 penalty fee and says my subscription ends Dec 25th. Most apps that you cancel give you access for what you have paid, but not Adobe. I get penalty fees, and contract obligations, but if I am paying for half a years subscription and only get one month of access to it how can that be legal?Instead of making it difficult to cancel the subscription they make it expensive. I have hated Photoshop since they started the subscription model of billing.

Hello. I noticed today that my subscription was renewed, but I was not notified ahead of time, and the company I used it for is no longer in business. I cancelled the subscription today (with 365 days left in the plan), but the cancellation only takes affect in December 2026. Is it possible to cancel today and receive a refund since I will not be using Adobe going forward? Thank you for your help.

Hallo, bittte driengend bei mir melden. Habe selten so schlechten Support über KI erhalten und bin auch etwas enttäuscht über so wenig hilfsbereitschaft... Mir wurde für meine Stundenaccount trotzdem der volle Betrag  berechnet.... Bitte den Rest zurück überweisen

I had no idea I signed up for any subscription and suddenly I saw 2 charges on my card - one is $38.99 plus tax and the other $8.99 plus tax.  I cancelled the subscription but doesn't look like it set up for a refund.  I really can't afford this right now!  Please help!

Hi Adobe Support Team,I am writing regarding a recent subscription charge on my account. I signed up for the Adobe free trial to test the service, but I did not end up using the product. I only attempted to fill out one form briefly, but I did not continue because I realized it wasn’t what I needed.Unfortunately, I forgot to cancel the trial before it ended, and my plan renewed automatically. Since I have not used the subscription and the charge was accidental, I kindly request a full refund and cancellation of the plan. I am also unable to cancel the subscription through my account, so I would appreciate your help completing the cancellation from your end.Thank you for your understanding and assistance. Please let me know if you need any additional details.

안녕하세요. 무료체험 이용하다 무료체험 이후 등록해논 카드로 결제가 됬습니다. 12/24에 한달치 추가 구매가 될예정이라 미리 취소해놓고 싶은데, 취소시 위약금이 발생한다고 해서요..   뭔지 알려주실수 있나요? 위약금(조기 수수료?)가 거의 126달러라고 나와있어서요;;     [Mod: Moved to the Account, Payment & Plan forum]  

Bonjour, je souhaite modifier ma formule d'abbonement du "Creative Cloud Pro" vers la "Formule Creative Cloud pour la Photo avec 1 To". Cependant lorsque j'essaie de faire la modification le message suivant s'affiche : "Nous n’avons pas pu modifier votre formule. Merci de réessayer." Ce n'est pas normal. Que puis-je faire ?Merci de ne pas seulement me dire d'aller sur la page d'aide car je ne peux y contacter personne et mon cas n'y est pas expliqué. Merci d'avance pour l'aide.

2025년 12월 07일 자동갱신이로 결제가 되어 바로 취소하였습니다. 근데 결제금액 + 취소수수료까지 14만원 이상이 결제되었는데 확인 후 환불 부탁드립니다.

i want to cancel the free trial as i no longer want this service but it wont let me, it says loading error message.how do i cancel my trial i dont want to pay any money and the trial ends tommorow

I want a refund. ​My free trial converted to a paid subscription on the invoice date of November 26th. The payment failed on this date due to insufficient funds in my account.​Today, 10th November, the payment was finally processed and withdrawn from my account. I immediately saw the charge and canceled the subscription immediately through my account, as I no longer require the paid service.​I understand that the official 14-day refund window is calculated from the initial invoice date of November 26th. However, because the payment was only successfully processed and withdrawn today, and I canceled the service as soon as the funds were removed, I believe this is a valid case for a full refund as a goodwill gesture.​I have not used the paid subscription at all since the trial ended on November 26th.​Please review the timeline of the delayed payment withdrawal and my immediate cancellation. I request a full refund for this charge.

So, I initially tried to contact Adobe Support about my issue, but it turned out that the online support is now handled by an AI. I explained my problem, and the only response I kept getting was: “Sorry, I don’t understand.”I’m writing here because I genuinely don’t know where else to ask in order to resolve this issue.The issue:I need to purchase a subscription for the Substance 3D Collection. However, whenever I try to pay with my Visa card through the website, I receive a red error message saying:“We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.”The confusing part is that earlier in November I successfully paid for my Photoshop subscription using the same card without any issues. I thought the problem might be on my bank’s side, so I asked a friend to try making the payment using a different card from a different bank. The result was exactly the same — the identical error message.Country: Uzb

I recently had issues on my card payment. Then my Lightroom on mobile was disconnected. Now I changed to new cc and ordered the reconnection of my premium account, but still can't proceed. It ended last November 21. Can someone help? Thank you

I want a refund of the last invoice. I already cancelled than trial right after I used it. I started the free trial at Dec 1 and cancelled it on the same day (dec 1). Received the confirmation that I cancelled everthing and now I got charge for a month payment and yet there's no "manage plan" to cancel it because YES I cancelled it a minute I started the free trial. how can I get my money back? 

Hi Adobe Support, I really need help urgently.  I was charged ₱3,550 for an Adobe Scan yearly subscription without any notice or proper confirmation from me. This was deducted directly from my GCash, and I only found out while I was on my way home to pay for my rent. I’m a working student, and that money was all I had saved for today from my work to pay my rent. Please, I hope my situation can be understood. I did not knowingly purchase this subscription and I really need the full amount refunded as soon as possible. I’m truly stressed and overwhelmed right now.I would be so grateful for any help you can give.