Account, Payment, & Plan

그 동안 쓰지도 않았는데 계속 요금이 나가고 있었네요... 확인 후 환불처리 부탁드리겠습니다. adobe creative cloud 가 메일 보내길 계정이 생성되었다고 해서 놀라서 들어왔습니다.어도비에 들어가지도 않았는데 해킹인가 싶어 보다 알았습니다 처리 부탁드리겠습니다. 

I cancelled my Adobe Acrobat Pro subscription and was told I would receive a refund of ₱1,891.68 within 5 business days. However, I also saw another charge under the same order number for ‘AI Assistant for Acrobat’ worth ₱441.28. It wasn’t mentioned that this amount will be refunded, so I want to confirm if the ₱441.28 charge is also included in the refund.

Hi, on November 22 2025 I canceled my creative cloud pro subscription that had continued from a prepaid plan on Nov 19 2024. On Nov 19 2025 the new subscription is paid and I cancelled the subscription on November 22, 2025. I would like to request a full refund for the 2025 plan.So my question is, is creative cloud pro prepaid plan refundable? I cancelled on the thrid day after the subscription started which follows the 14 days policy. There is no refund page or anything mentioning if I would get a refund when I cancelled my subscription. So my question is will I get a refund? and Who can confirm me if I'd receive a refund?

Hi, on November 22 2025 I canceled my creative cloud pro subscription that had continued from a prepaid plan on Nov 19 2024. On Nov 19 2025 the new subscription is paid and I cancelled the subscription on November 22, 2025. I would like to request a full refund for the 2025 plan.So my question is, is creative cloud pro prepaid plan refundable? I cancelled on the thrid day after the subscription started which follows the 14 days policy. There is no refund page or anything mentioning if I would get a refund when I cancelled my subscription. Sorry if I post this in a wrong section, I really dont know where else can I get help.

Tried non opera browsers, and many times its not working.Unable to reach out to customer case aswell. 

I cancelled my subscription on tyhe 25th November well before the 14 days but I have been charged and i would like my refund please.

Dosen't support Arabic export to pdf. Dosen't have RTL - LTR function

Bij starten van Lightroom v9.0 krijg ik de melding "Uw lidmaatschap is beeindigd: Verleng vandaag nog".Echter als ik kijk in mijn lidmaatschap (onder zelfde account) dan zie ik dat deze nog loopt tot 10-10-2026.Hoe krijg ik dit opgelost?

I would like to cancel. 

Jeg å prøvd å si opp i månedsvis men de scsmmer meg 300 kr i over et år  pg umuøig å si opp<obscenity removed-kglad> 300 kr i 12 mnd er mye penger å å forsøker si opp hver mnd

I've been trying to cancel my free trial and have followed all the guides given here but when I click on 'manage plan' there isn't the option to cancel the plan in the My Plan box.  I had cancelled the payment account through Paypal and wondered if that was why but when I tried to change the payment type to see if it would let me cancel the free trial then, there is no option to add a different payment type.  I am slowly losing the will to live!  I have spent days trying to cancel this free trial and all I keep getting is a message telling me to try again in 24 hours!  It's impossible to contact a real live person in Adobe about this and even the automated message service vanishes every time I try to type a message.PLEASE can someone help me cancel this free trial?  Thank you.

I'm subscribed to Creative Cloud since 2023 and receive the reduced monthly fee because of my education status.Just last week I found out that, due to my education status, I am also eligible for a free licence of Substance 3D. Therefore I applied for the Substance package, was verified and a one year license was added to my Adobe account without any problem. However, today I received an E-Mail that my monthly fee for Creative Cloud is now 78€ per month and was sent via PayPal. I was confused and logged into my account at Adobe. There was a pop-up that told me they were "Unable to verifiy my education" status and therefore I lost my education status for Creative Cloud. I need to verify again. I am wondering: How is this possible? I literally verified my education status just seven days ago for Substance (and this license is still active so there was no problem with the verification). Why do I need to verify it for Creative Cloud separately again? Both products are in exactly t

Hallo ich habe übrigens das selbe Problem und zu den Uhrzeiten in dem der Support erreichbar ist, muss man in Deutschland arbeiten gehen!!!!! richtig sauer! und dann einfach geld für ein ganzes Jahres-abo haben wollen. der versprochene dienst konnte mir nicht mal helfen, da after effects die datei nicht im richtigen Dateiformat exportieren kann. ABZOCKE!!!!!!!

Hola! quiero cancelar mi servicio de Adobe Premiere hace mas de 3 meses y me figura siempre el mismo error, como puedo dar la baja del servicio ya que ningun agente me contacta, solo mediante un boot y no me da una solucion. Gracias. 

Hola,Soy estudiante y esta semana he estado pasando por algunos problemas personales, por lo que se me pasó cancelar mi membresía de Adobe a tiempo. Hoy se realizaron dos cobros a mi tarjeta: uno correspondiente al plan mensual y otro que aparece como “asistente con IA”.Apenas recibí los correos de confirmación de ambos pagos, procedí a cancelar la suscripción de inmediato, literalmente minutos después de que se efectuaron los cargos. Durante el proceso de cancelación apareció un mensaje indicando que el reembolso se procesaría en los próximos días hábiles (alrededor de 5 días), pero la ventana del navegador se cerró antes de que pudiera leerlo por completo.Quisiera confirmar si ambos pagos serán reembolsados, considerando que la cancelación se realizó casi inmediatamente después de los cobros efectuados hoy.Agradezco mucho su apoyo y quedo atento a su respuesta.Gracias.

 Bonjour,Je vous contacte car un abonnement a été reconduit automatiquement sans que j’en sois informée.J’avais installé Adobe uniquement pour bénéficier de la période d’essai gratuite. Je n’ai jamais reçu de notification de fin d’essai et je n’ai à aucun moment souhaité reconduire cet abonnement!!!Or, depuis la fin de l’essai, des prélèvements d’environ 15 € sont effectués chaque mois sur ma carte bpost bpaid. Dans mon espace client, aucune option claire ne me permet de résilier le contrat ou d’annuler la facturation. Je sais via de nombreux forums dédiés à ce problème persistant chez ADOBE que beaucoup de personnes se sont retrouvés dans la même situation que moi et que vous n'avez pas daigné donné de suite positive à leur demande. Comme il ne s'agit pas d'un abonnement annuel, vous avez déjà répondu à une personne de la communauté que s'il avait "souscrit" (la grosse arnaque) un abonnement mensuel, la résiliation aurait été possible sans frais.Je vous demande donc :La résiliati

I hope you’re doing well. I would like to request a refund for a recent charge that was debited from my GCash account. I already unlinked my GCash payment method before the subscription renewal date, so I was surprised that the auto-debit still went through. Now i can't open/access my account now.   Please help me process a refund and ensure that no future charges will be made to my GCash account. Thank you for your assistance. [Personal Information removed by moderator]

Dear Team Adobe,I subcribed to adobe apps for free trial but could not cancel the app during the free trial period because i couldnt find the cancellation option. i was charged n 25th November 2025 and 03/12/2025. I tried to cancel the subscription again after i was charged on the 25th November only to see another charge on the 3/12/2025. I would be grateful if you could properly cancel the suscriptions for me and refund my money back since i only used the app for few days during the free trial. 

I ALSO HAVE THE SAME COMPLAIN, PLEASE!! 

Hi,The cancel subscription button does not working, lead to error asking to try again later. I try this 10 times with the same result. 

Hello, I have encountered a confusing situation regarding my subscription. On October 31st, I changed my plan from Pro to Standard and was billed for an annual subscription valid until October 31st, 2026. However, on November 29th, I was charged an additional $844. Upon checking my account, I noticed that an extra Pro subscription had been added. I was neither asked to approve this nor notified about it. On December 5th, I canceled the new Pro subscription and received a confirmation email stating that the canceled subscription will remain active until November 2026. Since I do not need two subscriptions, I kindly request a full refund for the additional charge. I have also tried to resolve this issue using the available chatbot, but without success. Thank you for your understanding and assistance. Please let me know if you need any further details from my side.

Hi - I have a student subscription, and hadn't logged in for a few months (and not since the price increase). I was sure I could access Lr/LrC before, and now told to contact an administrator. Is it still included in the subscription? It's literally the only reason I subscribed (and before the price increase).Can't seem to find anything anywhere that says it's not...Thanks.

결제는 바로 바로 잘되면서 플랜취소 할려니 데이터오류라고만 뜨네요  찾아보니 저만 그런게 아니네요문제가 많네요  어떻게 이럴수가 있나요  너무 짜증나네요  어여 어여 취소및 환불 해주세요 ㅠㅠ

I cancelled my subscription in the same day I signed up and you guys said I wouldn't be charged. Now I'm still getting charged even when I don't have the money you guys take what ever is in my account and make up a new amount. Stop charging me I cancelled my subscription already and am not paying for it to be cancelled again. Just stop!

Tried illustrator then canceled the next day because it's hot garbage compared to what's out there now. But your sneaky! You cancel it but you still pay for the Adobe stock pictures of 50$ a month? Then if you didn't realize that's a SECOND product I didn't ask for then you get charged $50 for it because you know you can't sell that crap.  You guys are garbage and I can't wait for AI to eat your lunch.