Account, Payment, & Plan

Not able to cancel my subscription and Adone is deducting a high monthly payment. Can someone help!

Hi there,I have a problem. I canceled the membership within the free trial and have an email to say it was cancelled however I am still being charged, unfortunately only noticed after being charged a few times.I went to cancel and it was still saying I had to pay the rest of the annual fee.Could someone please help me check my account situation? Thanks

Hi community, I clicked on Free Trial but I am unable to cancel the subscription, I have searched online and gone to the relevant places on my account including "Manage Subscription" but I can't find anything. My card has been billed to be debited in a week, my associated email is <email removed by mod>

BonjourDepuis quelque temps, à chaque fois que je veux utiliser Photoshop (dernière version), je dois "m'identifier" : adresse mail, code fourni par Adobe puis mot de passeJ'ai un abonnement annuel à Photoshop et Lightroom (formule "Photographe") Est-ce normal ? Je suis dans une zone à faible couverture Internet - Que se passerait-il si je n'avais pas de connexion ? Est-il possible de corriger cette situation ? Merci

   Hello Adobe Support Team,    I recently purchased an annual subscription by mistake, as I intended to only use the 3 day trial. I realized the error shortly after and would like to request a refund for the accidental annual charge.    I have not made use of the subscription and would greatly appreciate your help in processing this refund. Please let me know if any additional details are needed to verify my account or complete the request. Thank you very much for your understanding and assistance.Best regards,Hijazi Nabil

Hallo Mein Lehrerabo wird seit zwei Monaten plötzlich zum normalen Preis abgebucht.In meinem Adobe-Account finde ich leider keine Möglichkeit, den Lehrstatus erneut zu bestätigen oder den Rabatt wieder zu aktivieren. Der Chatbot konnte mir dabei auch nicht weiterhelfen.Ich möchte das Abo nicht kündigen, sondern einfach meinen Lehrerstatus wieder aktivieren, damit der Bildungspreis erneut angewendet wird und eine Rückerstattung der Differenz.Vielen Dank für die Hilfe!Freundliche GrüsseRuth

I purchased a premium membership for Lightroom on July 13, 2025. However, I deleted the app because I didn’t have enough storage space on my device. When I tried to reinstall the app, I no longer had access to the premium features, even though my membership is still active. Could you please help me? My Adobe ID is linked to my Apple ID:   Private information removed from this public forum... Moderator

I have two-step verification turned off (!), but Adobe ignores this and keeps sending me verification codes by email every time I try to log into the behance or fonts.If I attempt to turn the e-mail two-step verification on (to turn it off, becauce maybe it's stuck or sth), I get forced to provide a phone number on top of the email address.  Seriously, Adobe, you're not a bank. How do I turn the two step off, if - according to the setting in my user account - it's already off. 

My account got ended few days ago. I Redeemed a Voucher and that was accepted, but my account doesn't activate again. What I could do?Thanks for helping me!

The moment I try to change it I have to input a verification code sent to said invalid address and I'm stuck.

Hallo, ich möchte mein Abo kündigen. Das Abo beinhaltet Photoshop und Lightroom. Leider werden ich über den Link „Abo kündigen“ nicht direkt zur Online-Kündigung weitergeleitet, sondern zum Support. Dort kann ich allerdings auch nichts bezüglich der Kündigung finden. Kann mir hier jemand weiterhelfen? Vielen Dank!Aydan Naghiyeva

Foi feita uma cobrança de R$43,40 porém a assinatura contatada é de R$8,50. 

I have been charged for September and October monthly subscriptions - £4.98 and £19.97 each but when I try to cancel the subscription I can't see it asscoiated with any of my 3 email addresses and it is not registered to my phone number either. How do I cancel this subscription and get the 2x monthly costs refunded?

I have paid for premium & have since changed phone. I have signed in with the account premium was brought for & it is not giving me access to the features on my new device. Can you remedy this please as the subscription isn't cheap?

Bonjour,En 2025 J'ai pris un abonnement annuel de type "formule photographie" 20 G0 au prix de 137,12 euros.Cet abonnement se termine en janvier 2026.Pouvez vous me dire quel sera le prix de renouvellement pour 2026 ?Merci pour votre aide.

Hi, I forgot I started a free trial and just got charged. I have instantly cancelled my subscription, and received my cancellation email. Just wondering if I'm entitled to a refund, because I didn't recieve any information about it. Thank you!

The automatic monthly payment via mastercard did not go through yesterday/today. I called the bank and nothing is wrong with my account. I tried (multiple times) to add a new method of paying (first via paypal, than also via a different mastercard) but everytime i get the message 'A transaction can fail for different reasons, check again if you've entered your payment details correctly. If the problem sustains, you may need to enter a different payment method or contact your bank'(original, in dutch: Een transactie kan om verschillende redenen mislukken. Controleer nogmaals of je je betaalgegevens correct hebt ingevoerd. Als dit probleem zich blijft voordoen, moet je mogelijk een andere betaalmethode gebruiken of contact opnemen met de bank.) I've tried the chat, but it's unavailable. I tried calling the Belgian number, but it doesn't go through.  Any other options? Thank you for the help! 

ABODE is an outright scam. I had only signed up for one plan only to discover I was also signed up for another plan 3x the other plans price. Now i they wont let me cancel with paying a fee. This is outright dishonest.

I keep getting billed for a Creative Cloud subscription (which I am aware of because I am getting emails via PayPal), but I don't have access to any of the apps I'm paying for? The only thing I can see that I'm paying for when I go to my account overview page is my Adobe Portfolio subscription. I've found sources online that say in this case, you should try signing out and signing back in, but unfortunately this didn't work for me. Wondering if anyone has suggestions.  Thanks.

Por que me cobran 20% de impuesto cuando en realidad donde yo vivo son 7% el impuesto.He intentado por todas partes a ponerme en contacto con el departamento de Facturación de Adobe, pero ya no hay manera, han quitado todas las formas posibles de contactar con una persona humana para ahorarse 2 duros.Yo vivo en España, en las Islas Canarias más exacto.En España el IVA es del 20% y en Canarias es del 7%.Todas las compañías de servicios como de moviles u otros cobran el 7% a cambio Adobe nos cobra el 20%, por lo cual es ilegal y es considerado ESTAFA en toda regla.Llevo más de 2 años pagandolo así, y por lo cual me deberian de devolver el 13% de todas las facturas y actualizar su forma de cobro correctamente. Mi abogado ya esta tramitadno la denuncia, al no poder contactar de ninguna forma con los representantes legales de Adobe para poder solucionar el problema.Espero que lo antes posible se pongan en contacto conmigo.Gracias

El día 17 de septiembre del 2025 me suscribí a la prueba gratuita de adobe. Sin embargo como visualicé que había un cobro posterior al periodo de prueba. Ese mismo día me desuscribi para evitar cobro. Me llegó el correo de confirmación de la desuscripcion sin embargo el 25 de septiembre me realizan un cobro de S/ 121.54 (soles) y el 25 octubre es decir hoy mismo que me entero de todo esto me hicieron otro cobro de S/ 121.54 (soles). Esto es una modalidad de estafa e incumplimiento del contrato de periodo de prueba por el que me veo obligado a denunciarlos si no se me realiza un reembolso y una compensación por los daños provocados. Mi correo para comunicarse es:  [Personal information removed by moderator.]   anexo las prueba del correo 

I pay for premium LR but don't have access to any of the premium features. Infact it has deleted all edited pictures AND my presents I made yet it's still coming out of my bank account?

I've been using Lightroom on my phone for over 5 years. I was able to buy a subscription last year and renewed it this year. It worked on my phone the first day, but not on my tablet. Then it worked on my tablet too. Today I logged in and it's not working on my phone or tablet. What's wrong? I'm paying a pretty penny for a year's subscription, but I still haven't received it. Please renew my subscription or give me a refund! I am attaching a photo confirming the subscription renewal.

Hi!  Ik heb een aantal jaren een abbonnement gehad met Lightroom/Photoshop voor €12,09 per maand. Zolang ik me kan herinneren is dit het bedrag wat ik hiervoor betaal. In januari 2025 heb ik een proefversie van Creative Cloud gestart (dus alle apps), zodat ik ook Adobe Acrobat kon testen. Ik heb mij toen één dag na de proefversie willen uitschrijven, maar volgens een agent van Adobe waar ik mee chatte, was ik te laat met opzeggen van de proefversie en zat ik vast aan een heel jaarabbonnement. Heb nog geprobeerd hier onderuit te komen, maar helaas konden ze me alleen een paar maanden korting geven. Ik heb dit deze maand, oktober 2025, nog eens 'aangevochten' en erop gewezen dat ik gewoon recht had op 14 dagen bedenktijd. Na een lange discussie krijg ik mijn geld terug en hebben ze mijn Creative Cloud abbonnement opgezegd.  Nu probeer ik dus terug te gaan naar mijn oude abbonnement voor €12,09 per maand, want ik had daar helemaal niet vanaf willen stappen. Als ik

Tengo un error de facturación con mi cuenta de Adobe, (tengo un pago atrasado) la cuenta no me permite actualizar ni agregar nuevos datos de facturación, supongo que tengo mi cuenta suspendida, ¿a quién debo contactar para pagar y reactivar mi cuenta? Saludos a toda la comunidad