Account, Payment, & Plan

Tengo un error de facturación con mi cuenta de Adobe, (tengo un pago atrasado) la cuenta no me permite actualizar ni agregar nuevos datos de facturación, supongo que tengo mi cuenta suspendida, ¿a quién debo contactar para pagar y reactivar mi cuenta? Saludos a toda la comunidad

Bonjour,  Je souhaite annuler mon essai gratuit mais je n'y arrive pas. La page formule ne charge pas sur mon ordinateur. Sur mon téléphone, une fois toute la procédure de résiliation effectuée, dans les temps, ça me met "erreur".  Je souhaite annuler mon essai et ne pas souscrire à l'abonnement mensuel.  Merci

Gostaria de registrar minha insatisfação com o aumento abusivo na mensalidade da minha assinatura.Sou assinante do plano voltado a profissionais de fotografia, que inclui os aplicativos Photoshop e Lightroom. Já considerava o valor anterior, de R$ 47,00 mensais, um investimento significativo, mas necessário ao meu trabalho. Entretanto, fui surpreendido(a) com a informação de que a mensalidade passará para R$ 71,00, representando um acréscimo de quase R$ 30,00 — um aumento excessivo e incompatível com a realidade econômica atual. Além disso, não houve comunicação prévia adequada sobre essa alteração. Compreendo que reajustes possam ocorrer ao longo do tempo, especialmente diante de aprimoramentos nas plataformas. Contudo, aumentos graduais e transparentes seriam muito mais razoáveis e condizentes com a lealdade dos assinantes de longa data. O valor atual torna-se praticamente insustentável para quem depende da ferramenta profissionalmente. Solicito, portanto, que seja revista a política

Hello,I can't delete the credit cards on my account, but it's charging me. I last used the free one-month plan that Nvidia offered, but after three months, it started charging me. Since I won't be using Creative Cloud, I want to delete the cards.

I'm a Hong Kong user, I had been trying to cancel the monthly payment of Adobe Scan mobile in the last twelve months because I seldom need it, but it still keep collecting money from my Alipay and bank account, somehow I cannot see any subscribe record in google play which means I cannot cancel or have already canceled the plan. However the payment is continuing. Can anyone help me?

I downloaded the Photoshop update this morning, and now I can’t access Photoshop. It says I need to buy it, but I’ve already paid for a full-year plan in March 2025. Also, when I sign in to my account, it keeps saying “Don’t know region.” Is anyone else having the same problem?

I have been a loyal Adobe supporter and have bought many editions of Lightroom before it morphed into the Photoshop Grouping. I never use the cloud storage, Camera Raw, rarely use Photoshop, but do use Lightroom Classic. I suffered through the move to a subscription model and then several price increases. But this final insult of raising the price by almost 70% is really beyond belief. I intend to spend the next few weeks checking out ON1 Raw, Darktable, Affinity Pro and any other free or cheaper software packages as it is very likely i will be leaving Adobe for hopefully greener pastures. It seems that they no longer want hobbyists, but just professionals, (who can claim a deduction for these price increases on their tax returns).My first foray into On1 Raw is extremely promising. I think Adobe will lose people to competitors, who, while not necessarily as good, do offer a lot of the same features for a much better price and some features are even better than Adobes. LeoneM

Hallo ,ich habe Photoshop CS5 auf CD mit gültiger Seriennummer.Die Software war auf meinem alten Rechner installiert. Dort habe ich sie über Hilfe → Deaktivieren abgemeldet, damit ich sie auf einem neuen Rechner nutzen kann.Nun versuche ich die Installation auf dem neuen Rechner mit derselben Seriennummer zu aktivieren, aber es funktioniert nicht.Seriennummer liegt mir vorInstallation von CD klapptBei der Aktivierung erscheint jedoch die Meldung, dass die Seriennummer bereits auf zwei Computern aktiviert wurde, zusätzlich "die Zeitbeschränkung für die Aktivierung von Adobe Photoshop CS5 Extended wurde überschritten".Kann mir jemand sagen, wie ich die Lizenz korrekt auf den neuen Rechner übertragen kann?Muss eventuell der Adobe Support die Seriennummer zurücksetzen?Vielen Dank!

Olá, Cancelei minha assinatura, mas ainda estou sendo cobrado pelos serviços da Adobe. Preciso de suporte para receber o reembolso do valor cobrado. Não consegui receber suporte da equipe da Adobe no meu país (Brasil).  Quero receber meu reembolso ou registrarei uma reclamação formal no conselho do consumidor da minha cidade.

Ho una prova gratuita con acrobat pro. Voglio annullarla ma non riesco a farlo. Alla voce "Piani" non risultano piani attivi. Alla voce "App" compare l'icona Acrobat con queste 3 possibilità: apri - acquista - disinstalla, ma credo che disinstallando non si blocchi la procedura della prova gratuita che alla scadenza dei sette giorni si trsforma in abbonamento. Cosa devo fare per bloccare la prova? 

I live in Korea, but I didn't have much money, so I subscribed to the overseas one-week trial version. But I wanted to cancel my subscription because it was too difficult to use. I was going to do it on the same day, but my plan didn't come up, so I waited until the day I could pay. 53.03 dollars was paid on the evening of the 24th. I was going to cancel the plan, but they still don't have the plan I subscribed to... The money has also been paid... I don't have money. Can't you forgive me just once? Please give me a refund..

Hi, I want a refund on a recent subscription it was deducted today and I don't know how to go about it 

Need to speak to a live person ASAP! Am being charged for a Adobe subscription that according to my Adobe account I do not have ( no active subscription). I want to verify before I contact Amex.

Hi all, I signed up for a free trial a while back for adobe acrobat. I tryed to cancel it multiple times before it renewed since I really didnt use it much or need it, however I kept recieving errors and it wouldn't cancel. I now have been charged for it and I need to get a refund, how should I proceed?

Bonjour, lorsque j'ai souscrit à un abonnement Adobe Lightroom Classic pour 1 mois, je ne me souviens pas m'être engagé sur 1 an.Maintenant que je souhaite annuler mon abonnement des frais de résiliation me sont demandés. Où puis-je voir les détails de mon contrat souscrit avec Adobe, et en particulier ma date de fin d'engagement ainsi que les règles de calcul des frais de résiliation? La page https://account.adobe.com/ ne donne qu'une vue synthétique sans détails sur les conditions de souscriptions. Et la page https://helpx.adobe.com/fr/manage-account/using/creative-cloud-subscription-terms.html#cancel  donne des explications génériques qui ne concernent pas spécifiquement mon abonnement. La demande d'annulation ne m'indique qu'un montant de frais de résiliation, sans m'expliquer la règle de calcul: Est-ce que les frais se réduisent en s'approchant de la date de fin d'engagement? Mon sentiment général est celui d'un manque de

Hello,I’m writing here because the support chat isn’t working and the phone numbers are unavailable.A year ago, I purchased an annual Photoshop subscription but used the program only rarely. Over time, I completely forgot about the subscription since I no longer use Photoshop.However, a few days ago, I was charged again for the annual renewal (the new subscription period started on October 8).I have already canceled the subscription and would like to request a refund, as it has been less than 14 days since the renewal.Please contact me via email. I kindly ask you to review my case and consider issuing a refund.Thank you very much for your understanding and help.(Creative Cloud Pro) 

I have an active subscription but the Lightroom app tells me it has expired. When I go to renew it, it says that my subscription is active.

My 16“ MacBook Pro, purchased in May 2020, was stolen. I bought a new 14” MacBook Pro (M4 chip). After restoring (migrating) the contents from TimeMachine, I am having problems with Adobe Acrobat 2020 (Acrobat Pro), which I purchased in June 2020 with the stolen computer: it is as if I did not have a license, even though it was advertised as perpetual.When I open Adobe Acrobat Pro, the app closes immediately (without even opening) to open another app called “AcroLicApp,” which displays a “Login required” window asking me to log in to an Adobe account. However, I had obtained my license with a personal account that no longer seems to work: when I enter my address and password, the window disappears without anything happening (even though this account is still active for the old Adobe Licensing Website app that I used to download the software). When I try again now, I can retrieve the Acrobat 2020 disk image, but the installation asks me for the serial number, which I don't know and whic

I cancelled my Adobe subscription awhile ago. I checked to ensure its cancelled multiple times. However, I still didn't get the cancellation confirmation email. Also, Ive been getting MANY notifications from my bank saying that Adobe is still trying to charge me for two things that have been cancelled. Luckily, I dont have any money in my bank account at the moment so I wasnt charged. I want the charge to end completely, delete my payment information and no more trying to request payment from my bank account.

Adobe tried to bill me a day before my 7 day free trial ended. AND I could not cancel on their website; had to go via a chat session. Not good.

Olá, espero que criando essa publicação, a Adobe veja e me ajude... Contratei um plano de estudante no valor de R$ 114,00 e foi cobrando no meu cartão. O plano não ativou e eu precisei contratar o plano Pro no valor de R$ 165,00 que foi cobrando no meu cartão no mesmo dia. Contatei a Adobe explicando o problema, e foi pedido 48h para solucionarem, porém no final não resolveram o meu problema e encerraram meu suporte. Anexo o print com as cobranças feitas.

안녕하세요. 일러스트레이터 구독을 취소하시려면, 위약금이 발생 합니다.그 외에 유일하게 취소할 수 있는 요소가 있나요? 사용을 거의 못해서 카드 부담이 됩니다

How to know when my annual plan ends? 

Hello,I own Adobe Creative Suite 5.5 Design Standard and Premium with a valid serial number.When I try to deactivate it on my old computer, I get the error "Code 194:8".I need to move the license to a new computer, but the activation/deactivation servers no longer seem to work.Adobe Support told me that this version is no longer supported and advised me to post here in the community.Could someone please advise how to reset my activations or perform an offline reactivation?Thank you in advance for your help!

Hello. I already cancelled my free-trial on the 2nd day of its subscription last week, but, why is that adobe is still trying to deduct money from my account? Can someone pls help me?