Adobe Acrobat Sign

Is there a way to control the sender name on the final "Completed" email?

The text box shows correctly while editing the form in the offline version. But after uploading the form to route for signatures, it distorts and moves the text around the page making it difficult to read. 

Hi, I have an unusal issue with Adobe sign. There is one employee within our company that when I put his email address in to send a document for him to sign it defaults to another employee, however the document does get sent to the right person? We have had a look and cant see any issues or errors nor can our IT dept.Can anyone shed any light on why this is happening please?Many thanks, 

Recently I have noticed when sending out agreements that although they get delivered to the recipient the copy that goes back to my email address are failing to deliver. Checking the status it just shows "bounced and could not be delivered" in the activity section. My email server has the esign address on the whitelist and I recieve invoices etc from Adobe, appears as though the esign part just fails to be recieved? My email logs show nothing in failed to deliver or marked as spam from adobe, its as if it doesnt even attempt to send the email at all?

Hello,  I am trying to use Adobe Acrobat Sign to send documents -- I only have the role "signer"  But I need to add approvers. Can someone please assist, thanks,  

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Hi Adobe Community,I'm facing an issue with a drop-down field in an Adobe Sign Webform.When I enter a value like I don't know in the drop-down list, the selected value is later displayed in the pdf as I don't know.I typed the value directly into the drop-down options (not copied from anywhere), but the apostrophe (') is still being converted to its HTML entity (') in the output (e.g., PDF).This affects how the data looks and can be confusing to end users or downstream systems.My questions:Is there a way to prevent Adobe Sign from encoding apostrophes in drop-down field values?Can we force plain-text rendering of such values in the final document or exported data?Has anyone else faced this, and how did you resolve or work around it?Any guidance would be appreciated.I have attached the webform drop down as well as the pdf document value.Thanks in advance!Best regards,Sreejesh

My e sign requested documents are not going to emails I request for signatures. I have used Gmail, outlook and tried my own emails but it shows 'sent' but never arrives in the mail box. Checked junk mails tooCan someone help.

I have some documents that were digitally signed via Adobe Sign. Although the digital certificate has been generated, I can't verify or prove that it is linked to the signed document. I found the signature ID, but it doesn't appear within the document, which prevents validation and results in the signature not being accepted as valid.

When I use a certain email for the 2nd signer Adobe requests that user signs in. I don't want to have to sign in. I ensured that in Security Settings the option requiring signers to sign in is unchecked.  Please login as an authorized signer in order to view and sign this document. Could this be because the signer email address has an Adobe Sign account? Surely this shouldn't matter. This is completely unuseable at the moment. I have spent a long time writing a Flow that uses Adobe Sign in Power Automate.

Bonjour, J'aimerais savoir si il est possible de préparer plusieurs documents à la signature et les envoyer en 1 seul envoi au lieu de les envoyer individuel. Le tout est d'éviter de surcharger les boites courriels déjà bien pleines 🙂

Hi there,I'm having an issue when sending my document for electronic signature to another part to sign.  I go to "send for signatures" , and then "prepare the form" , I drag the appropriate boxes to the fields that I need them to fill in , then i send it to the email address of the person I need to sign it.  - no problems here.However, the signature of the other person always comes back and it is not in the signature box where I need it, sometimes the signature is 12 pages away from where I placed the signature box.  I'm using Adobe Acrobat DCCan someone please tell me what I seem to be doing wrong ?

Descrição do problema: Estou enfrentando um problema ao tentar enviar um documento para assinatura eletrônica utilizando o Adobe Acrobat. Ao adicionar os destinatários e tentar prosseguir com a definição de local de assinatura, recebo a seguinte mensagem de erro: “Falha na autenticação.” O erro ocorre imediatamente após inserir os e-mails dos destinatários e tentar avançar para o próximo passo. Já revisei os dados inseridos, alterei os destinatários, tentei em diferentes navegadores e redes, e o problema persiste. Trata-se de um processo urgente e essencial, e estou impossibilitado(a) de dar andamento devido a esse erro. Solicito, por gentileza, orientação urgente para resolução ou restauração do funcionamento do serviço.

Why can't I resize the Signature Block option like I can the Signature option in Adobe E-Sign?  The Signature Block covers up required information on court forms, which is a problem.  I like the fact that the Signature Block provides the Name, Date, and Email address of the signer but given the size of the box, it is mostly useless to me.  I note that if I send a document to a client to sign outside of our company, their signature will automatically include the date and time they signed.  I want this function for all signatures.

Description:We’ve integrated Adobe Sign into our application using the available REST APIs and OAuth 2.0 for authentication. While the integration mostly works, we’re encountering an issue with the login behavior during the OAuth flow.Issue Details:When the Adobe Sign login dialog opens (triggered via the OAuth authorization URL), the user is presented with the standard login screen. However, upon clicking "Sign In" on the first screen:Instead of returning the authorization code or access token and redirecting back to the requesting app's redirect URI (as expected in OAuth 2.0 flow),The user is taken to their Adobe account page (https://secure.adobesign.com/public/login), and the dialog remains open.This breaks the intended OAuth flow. Ideally, once authentication is successful:The login dialog should close, andThe requesting application should receive the authorization code/token via the redirect URI.Expected Behavior:After successful login, Adobe should redirect to the configured red

Hello all. I create templates that get sent out to clients for them to sign certain documents. Recently, the documents' signature lines are randomly moved to a different section of the forms, instead of the lines on each form where the boxes were placed when the template was created. How can I stop this from happening? Why is it happening?

Hello all, I've run into a problem where I require a recipient's name be populated on a document, but the form shows complete once they sign and the name field is left blank. Any suggestions or feedback is appreciated! 

We have change request forms we submit to the board members on a weekly basis.  I would like to use an email template with all the define users/roles populated in order, drop in the document and push send.  I have not seen how to do this or whether it even exists. I have tried to send an email with multiple documents to sign but the resulting PDF in one locked document rather than the multiples defeats our purpose to house each CR seperately.

How can I dynamically display or not display a section in my word document template. My current markup in the template is... {{!IF(account:billingCity = "Calgary", account:billingCity, "")}}but that doesnt seem to work. I am using Adobe Sign Templates for Salesforce. 

I need to have an employee sign the documents as well as HR under "Send in Bulk" in classic view. How do I add HR's signature? 

I'm trying to send agreements using the v6 API and I'm successfully creating a draft agreement and then updating it to 'in process.' My problem is that none of the signers are receiving emails with the agreement to sign, which makes the whole thing pretty worthless. Is there any way to make that happen?

Hello Adobe Community,I have several Adobesign webforms originally created in 2023 and 2024 that contain larger text boxes (for research descriptions) using the Multiline feature, with the font set to Auto. I have made small updates to the forms over time, like tweaking drop-downs and adding color to text, etc. Overall, the forms have been working perfectly. However, today and one other time earlier this year, it seems those large text boxes stop working. Today's issue was the text not showing up once the form was sent to the next signer. Earlier it was the font size stuck on 400 pt and not minimizing. In both cases, I went in and changed from auto font to either 10 or 12 pt, but why would I have to do this? What causes this? Updates?Thanks in advance for any help or tips!

I have a document that I need to sign but when I click on the email link, it takes me to the log in page and when I try and login I get error message that my free trial has ended and to subscribe. I should not need a subscription to sign a document a paid subscriber send me.

I'm also having the same issue with my web forms. It shows as a multi-line when users fill it out, but when once it is submitted, all text is displayed on a single line in font way to small to read. I've tried different font sizing and different fonts (Times New Roman is not an option).