Adobe Acrobat Sign

We are building an Adobe Sign integration in our application for our customers.We use Adobe Sign REST APIs to create and send agreements with dynamic signature positions provided by our users. To implement this, we followed the approach described in the article below:https://helpx.adobe.com/sign/kb/formfields-option-is-not-available-in-v6-of-rest-api-adobe-sign.htmlCurrent implementation flow: Based on above, we are following below steps in our application now to send agreements.Create the agreement in AUTHORING state using POST /agreement. Get all members (to get participant set IDs) using GET /agreement/{{agreement-id}}/members. Call PUT /agreement/{{agreement-id}}/formFields to update signature positions on the document. If PUT /agreement/{{agreement-id}}/formFields (step # 3) fails, wait for 1 second and then retry step # 3. We repeat this until the call succeeds or the maximum retry limit (5 attempts) is reached. Note: The wait and retry logic was added based on guidance from the

when attempting to send file for e-signature, receiving error message "file upload failed (error code 403):  we were not able to successfully establish any connection with the server."

I has asked asked to attach the final audit trail to the signed document, but I can only find a way to download the audit report as a separate file. I tried combining them, but since it is a digitally signed file it is protected from changes. How can I download the signed document with the attached audit report? Thanks for your help!

I am currently updating my org’s DR plan, and as part of that I need to find out RTO and RPO timescales for our SaaS providers. If adobe had a data loss incident, what would the RPO and RTO times be?

When recipients sign and send the completed document back, I do not receive an email notification. I have checked with fellow co-workers and the same issue is occurring with them. We receive some notifications but not all notifications. No rules setup in Outlook, Spam folders have no emails. No changes have been made by I.T to block Adobe emails, hence why we receive some email but not all. We use Adobe Sign online so there are no updates to perform. Email notifications are enabled in Adobe Sign.Are there any fixes or steps we can take to resolve this issue?

Starting yesterday, I have not been receiving email notifications that documents have been sent for signature or signed by those outside our company. When checking document progress, it shows a document has been signed by someone outside our company, but the activity section shows "Email sent to [name] [email] bounced and could not be delivered."   Any ideas why this is happening?  and what is the solution? I've seen posts about this, but no solution has been posted. Thank you.

Whenever i try to initiate an Adobe Sign Process out of the app i get this error with the title“There are actions needed”and the description“You can't request e-signings with the User Profile anymore that is connected to <my main account address>. Please ask an administrator or sign in again to gain access again.” but i can’t find any option to do so? If i access Adobe Acrobat Sign using the browser it works fine, but this is not a sustainable workflow for me.Screenshot attached. 

Hi, I have an Adobe Pro license under my companys business account. When I send a PDF out to E-sign both me and the person I'm sending to recieve an email showing my name and Company name. This is an issue because my company has many other small companys that shouldn't have the parent company showing on their signed documents. Is there a way to remove the Business account name in our e-signatures?

getting error:"The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."Installed in Salesforce, the Adobe account is 'linked', setup successfulUsing Drawloop to send document to Adobe.Error appears when clicking 'Send'Another error: Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}Can send document via Adobe , error only in Salesforce

I recently upgraded the Adobe Sign application and now I am getting this error. This is preventing payments 

 Can you add an Adobe Sign Template to PDF Spaces so that it can easily be shared with other team members? And if not, what is the best way to share a rather robust template that has a prefill area and requires two signatures? The template seems to work for the creator but having problems sharing it with other team members. I have selected to make it available to all members of my organization.

Is there a way for a signer to delegate one (not all) of their signature fields?  We have a current scenario whereby we are creating workflow for a template document will be sent externally with two required signature fields.  However, the recipient signer will sign one field and wishes to delegate the second field at the point of receipt, as they will determine the specific signatory each time (i.e., we are not able to assign at the setup stage).  I can only see the option for the recipient to delegate signing for the entire agreement - is there another way?  Thanks.

Hello, Today, when I was trying to send an agreement through Dynamics 365 CRM, I am getting this message: Agreement sending has failed. An error occured during Adobe Acrobat Sign API call -> CODE : INVALID_USER REASON : Invalid user ID or email provided in x-api-user header It was working last week. When asked the Administrator, I was told that all is working fine, but I am still not able to send agreements for signature. Can anybody assist? Thank you in advance.Wilson Kuan

There is not a "More e-sign options" in my E-sign panel.

Hi,We are building integrations with Adobe Sign API, and we wanted to understand the behavior on updating the form fields on a agreement in AUTHORING state.We are following the below link to create an agreement with positioned signatures.https://helpx.adobe.com/sign/kb/formfields-option-is-not-available-in-v6-of-rest-api-adobe-sign.htmlWe have one observation, that when we update the form fields with signature positions to an agreement in AUTHORING state, it automatically updates the agreement state and sends the agreement out for signature.We did not find any such information in documentation, and wanted to ensure that this behavior is as expected.Thanks,Aditya

I have almost the same question but a bit different: One signer, but 10 different signing fields, but each time the signature has to be different and not the same. How to do it? 

In my Adobe Acrobat Pro account, when I attempt to send a document for e-signature, I get the following message after entering the recipient's email address: "Access Denied: You do not have access to this service. Please contact your IT Administrator to gain access." Since I am the owner of the account and thus presumably then also IT administrator, how would I go about gaining access so I can send a document for e-signature?

everytime i try to add signature, it blacks out. it happen just today. pls help

When one of our user's sends a document to be reviewed and signed, they are hit with the following error: "An error was encountered while processing the file. Some features might not work."This has starting cropping up in the last couple of days and the only difference between users who see this error and one's where it still works is their version of Microsoft Edge. Users on Microsoft Edge v143 work still, users updating to v144 get that error. If you try to continue you are just met with a perpetual "Preparing document" loading message and can't get any further. Went through Adobe support but was met with the usual "clear cache/clear cookies/try a different browser" which does not solve our issue. Has anyone else encountered this error before?

I would like to have several fields that can be edited throughout the signing process (e.g., if the first signer enters data, the second signer can change it, and/or the third signer).  Is this at all possible using APIs within Adobe Sign?  If not, can someone please recommend an app that might do this? Thank you!

Since Adobe Sign retains all signed agreements we create under our enterprise account and some agreements contain Personal Information, we are legally and regulatorily obligated to ensure the protection of our stakeholders' data. Hence, we need to know what security certifications etc. apply to the enterprise Adobe Sign platform? I've reviewed the Adobe Trust Center which indicates:Adobe-wide:  Assessed by KY3P (Know Your Third Party), Registered, Trusted Information Security Assessment Exchange (TISAX) [6] [7], Cybersecurity Maturity Model Certification (CMMC) Level 1 and GDPR readiness and CMMC Level-1. However, it only explicitly indicates that Adobe Acrobat Sign for Government  has ISO 27001 certification and SOC2 Type-2 Report, which infers that the enterprise Adobe Sign does not have ISO or SOC2. Can you confirm what security certifications or similar are applied to the enterprise/business Adobe Sign platform?

My Adobe Log in works fine but i cant log in to sign a designated Document that i received.

can anyone help out please....my adobe is showing below signature error..."Request e-signature services are temporarily unavailable. Some documents and information may be missing. Please try again later."

I have a "training sheet" to send out to employees. I would like to send to same document to the same employee each month and have them sign each month but in a different area each month. Is this possible? For example:Jan       |  fire training        |  signature   <-- signed when completed in Jan.Feb      |  ethics training   |  signature   <-- signed when completed in Feb.March |  documentation |  signature   <--signed when completed in March Also open to suggestions.

Is there a way to upload an excel sheet or point to a google sheet that contains a list of receipents that we want to send a saved template to?I'm picturing setting up an excel sheet where Column A contains the list of participant 1's email address, Column B contains Participants 2 email address, so on and so forth as needed.  We would upload this to Adobe Sign and then choose which template we would like to send to the particpants.  The form gets sent to Participant 1 for filling out.  If there was a Participant 2, it would go to them. We have 500 people to send a form to.  Filling in one email at a time is very time consuming.