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Amal JaiswalCommunity Manager

Ask Your Scans Anything: Meet Adobe Scan AI Assistant

Ask Your Scans Anything: Meet Adobe Scan AI Assistant

About this articleRead time: ~3 minutesPublished: May 12, 2026 TL;DR: AI Assistant in Adobe Scan is a generative AI feature in the Adobe Scan Android app that lets you ask questions about any scanned document by voice or text and get answers with citations. Think receipts, forms, handwritten notes, multi-page contracts: scan it, ask it, done.Ever scanned a 12-page rental agreement and spent 20 minutes hunting for the security deposit clause? That's exactly what AI Assistant in Adobe Scan is built for : you scan, you ask “what’s the deposit amount?” and it answers with citations pointing to the source. It’s not a new app, but a generative AI layer baked into the Adobe Scan mobile app you already use. The unique bit: AI Assistant only reasons over your scanned document and shows numbered citations pointing back to the exact section, so you can verify before you trust. What is AI Assistant in Adobe Scan?AI Assistant in Adobe Scan is a generative AI feature in the Android app that lets y

Amal.Legend

How to cancel Acrobat Mobile or Scan premium subscriptions

We truly appreciate the time you've spent with Acrobat Mobile or Scan. While we’re sad to see you go, our priority is to make cancellation simple, transparent, and respectful of your time. Before you proceed, here’s what you need to know about refunds:If you cancel within 14 days of your original purchase, you’ll get a full refund. If you cancel after 14 days, your subscription will remain active until the end of the current billing period, but no refund will be given. For full details, please review our Subscription Terms & Cancellation Policy. Here’s how to cancel based on your subscription type:On Android: Use our automated cancellation form to submit your request. It only takes a few moments. On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article. On Desktop (Acrobat Pro): You can cancel anytime through your Adobe Account by following the steps in this guide. Wondering about your account, payment, or plan? Ask away right he

MausilliParticipant

Ich habe ein aktives Abonnement, es wird mir jedoch nicht angezeigt. ich soll ein neues Abonnement abschließen, aber das ist nicht korrekt. ich bitte um Korrektur. viele Grüße, Silvia Vollmer

smaikusaParticipant

I can’t restore my subscription

I currently have an active Adobe Scan subscription, but I am unable to use the editing features. Whenever I log in, the app keeps asking me to subscribe. When I select the subscription option, it shows that I am already subscribed. After I tap “OK,” the app keeps loading and does not proceed further.

Luis4566Participant

Mi adobe tiene errores de iniciar sesión

ValdeteReisParticipant

Preciso cancelar meu teste grátis no Adobe Scan

Coloquei meu número de cartão para fazer um teste grátis do Adobe Scan, porém, agora preciso cancelar e não estou sequer encontrando a assinatura no gerenciamento de assinaturas da Google. Tampouco consigo pelo aplicativo. Pode me ajudar? Se cobrar eu vou quebrar tudo!

KapJopeParticipant

If I call the developers of Adobe Scan to get a refund in under 14 days after being charged, will I get a full refund?

Hello, I forgot to cancel free trial to a yearly subscription and I got charged on May 26, 2026. The amount was $69.99. Today is May 29, 2026 so I missed the forty eight hour deadline quite literally yesterday, huge mistake. I had called the developers really early in the morning and they told me to try to request a refund in the Google Play store but it will take one through four days and I'm not sure if it's guaranteed. I had the app for less than a month so I really want my refund back, because I got charged for a full yearly subscription. If you cancel within 14 days of your original purchase, you will get a full refund. I really need my seventy dollars back because like I said, I had barely even used the app for less than a month I only wanted to test the free trial and I forgot to cancel it yesterday. If I were to cancel with a bank I would most likely get a charge back and Google Play will terminate my account permanently, so I can't even consider that an option.

EffienatrixParticipant

I want to cancel my trial subscription adobe scan but after following all the steps I can't find any billing!

Adobe scan, went to subscription, no way to delete the trial... If I do it from Google store it's the same. If I chat with the bot, it says to go to Google store and it's a catch 22!

EffienatrixParticipant

I want to talk to a real agent not a bot

Kayee38337212gj1tParticipant

I can’t find my data past 2 years in cloud storage

I can’t find all my data in cloud storage. Only 2 files left. I need access to old files. I checked all my other accounts. Please check and help restore them.

RpriyankaParticipant

I have subscribed 350 subscription pack by phonepay..my money has got deducted..but in Adobe it's unable to use my pack

I have subscribed 350 rupees pack today..my money has been got deducted from my account..in Adobe I am unable to use my subscribed pack

Leonardo EmídioParticipating Frequently

Assinei o Premium com teste grátis de 7 dias porém foi descontado o valor do meu cartão de crédito no mesmo momento em que assinei, ou seja,. não ganhei o teste grátis. Como consigo o reembolso após esse acontecimento indesejado?

Como conseguir reembolso após não ter recebido o teste grátis?

Kimster4everParticipant

Jag gick med på en provperiod på en vecka och sa upp prenumerationen samma dag. Nu har det ändå dragits en månadsavgift, som jag vill ha tillbaka.

Jag gick med på en provperiod på en vecka och sa upp prenumerationen samma dag. Nu har det ändå dragits en månadsavgift, som jag vill ha tillbaka.

Dominik ZygmuntParticipating Frequently

Brak przedłużenia subskrypcji

Opłaciłem subskrypcję roczną - płatność za pośrednictwem google pay 12.05.2026. Jednak dziś subskrypcja wygasła. Bardzo proszę o wyjaśnienie.

Assel24Participant

Здравствуйте. Я отписалась от подписки и мне не вернули оплату . Я не пользуюсь приложением

Я отписалась от подписки в течение 14 дней и мне не вернули оплату. Хотя писала в тех поддержку

Black lotusParticipant

All scans disappeared!

7th April, 2026.I have read similar requests and tried the steps offered but still cant find my documents. I used the app for more than 3 years but All scans disappeared from my phone app, and desktop as well. I need assistance asap!

Pham DucParticipant

I can not find my subscription on Play Store

I already subscribed for premium account on Adobe scan. Now I check again for the price, time of my subscription but I can't find it anywhere. Please support

GeorgeScotParticipant

Why does adobe scan constantly crash when trying to save as pdf?

When I scan in docs to create pdf it constantly crashes when trying to save. Has anyone had this issue?

Shalaka BagulParticipant

All my documents in Adobe have been reshuffled..The name and the document di not match..If I open one document ,some other document gets opened

I have saved several documents in Adobe...Now when I open them,it altogether opens a different document..Even if I recently save a document,it shows different document as saved..

S.RahinaParticipant

Hay, i was late with my cancellation about two days. Can i make it reversed?

I forgot to notice. I just wanted to do the one-week test. And it is just 2 days to late?Can i have the opportunity to retroactivate the notice before two days?How can i contact to clear this personal?

sparsh_jainParticipant

Cancelled subscription refund

I subscribed to the free trial and cancelled the trial before subscription start , but somehow I got charged INR 849 . I did not intend to pay nor subscribe to such service. I would greatly appreciated if I could get a full refund. Many thanks 

moises_777Participant

Solicito reembolso por compra por error

Hola, por favor solicito un reembolso de una suscripción de Adobe scan. Yo no necesito aquella aplicación, solo quería probarlo pero ya me debitaron y busque en la página de Adobe un asistente en línea y dicen que están ocupados por eso estoy aquí. Puse una queja en Google play pero me manifiestan que debo comunicarme con ustedes. Ayúdeme con el reembolso ya que no he usado este servicio. Hola,Solicito el reembolso de una suscripción de Adobe Scan que se cobró sin mi autorización. Solo quería probar la aplicación, pero ya se realizó el débito.Intenté resolverlo directamente con Adobe a través de su asistente en línea, pero indicaban estar ocupados. También presenté una queja en Google Play, donde me informaron que debo contactarlos a ustedes.**Por favor, ayúdenme con el reembolso**, ya que no he utilizado el servicio premium. Agradecería su pronta gestión.Quedo atento a su respuesta.Saludos cordiales,

Boatemaa2009Participant

I want to cancel a trial subscription but unable to do it

I want to cancel a trial subscription but can't see the details on my account

Mahesh KumawatParticipant

I have changed my mobile handset. Now how to get my old scanned documents

I have changed my mobile handset. Now how to get my old scanned documents

GajjsParticipant

Please remove one file from my account I am unable to remove the file

As I have uploaded one file named lookbook catalogue 1mm Now I want to remove the file but when I am trying to remove it is not removed showing some errorI am sharing you the screenshot of that error kindly help in this

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