Bug Reports

My file does not download from Adobe Express. When I try to download it in PDF format, it keeps loading at 90%. My file has 31 pages, and I would like to download it as a single PDF file, but it is still stuck at 90% loading. Even when I try to download each page individually, only three pages can be downloaded in PDF format.I also tried clearing the cache and changing the browser, but it still does not work.Please help me fix this issue. Thanks.

Description:When I open Adobe Express and go to Marketing → Logos, selecting any logo template opens the editor, but the canvas remains blank and no design elements are visible.Additionally, using the browser back button does not work correctly. The URL changes, but the page does not navigate back and remains stuck on the same blank editor screen.Steps to reproduce: Open Adobe Express Navigate to Marketing section Click on Logos Select any logo template Editor opens but content is not visible Click browser back button Expected result: Logo template should load properly with editable elements Back button should return to the previous page Actual result: Blank editor screen with no visible content Back button changes URL but does not navigate Example URL:https://new.express.adobe.com/design/template/urn:aaid:sc:VA6C2:0991ea8b-12cf-5107-b356-c541d1ba9d6a?category=text&templateLocation=home-template-row&taskID=logoEnvironment: Device: Windows PC Browser: Google Chro

 When I upload a video, it never loads for subtitling.

I've been trying to download the video file for an hour now and always getting the same "Download failed" message!! tried different browser, App, same thing. I also tried changing the font used, still the same error.Is it the audio/music used? Really disappointing! after spending half day wotking on a 2-minute video and can't download it, aside from the other several errors while working but what's the use of this PAID software if I can't download what I'm creating? Not sure if this is the only way to get support.

STORYTIME!Found this ‘broken’ feature this morning that was not broken a couple of weeks ago:In Adobe Express, you have the ability to upload fonts you have the license for in your brand.USUALLY, you can drag and drop the font (in this case, one or many .otf files) onto the window, and it will upload fine. It even says that file type in the guidance text in the window.HOWEVER… I think someone has been playing with drag and drop ‘accepted file type’ settings in the backend of Express recently, because you drag, you drop, you see the helpful purple that says you can add file types XYZ (that does not include .otf), and then…BANG! Computer says no. And yes, I did make sure when verifying the error I was not trying to add the files from a zipped file 😃. The error and below workaround has been tested on mine and a colleague’s devices.HOWEVER – this only applies to drag and drop. When you select the ‘+Add Fonts’ button, she works like magic. Can you please escalate internally, and communicat

Issue: When I translate Adobe Express Languages It doesn’t workProduct: Adobe Express (Web)Platform: Chrome (latest version)Steps:Open a design Click File > Translate Choose Languages (Hindi only one that didn’t work) Wait for translation Open the translated file Expected: Image text translateActual: Image delivered with weird boxes? See attached!  

Pretty often me or my colleagues try to download a pdf from a adobe express file (web page). It shows the loading that reaches always 90% and then it gets stuck. It is happening Often and it's getting kinda annoying since we use it for work, I tried to delete the cache and even to download from a duplicate file but nothing was solved. Usually we wait the day after in order to download without incidents the pdf but as you may imagine it causes work delays. I would like to get support in order for me and my colleauges to work fluently without any hitches. 

Issue SummaryAfter a recent update, existing Adobe Express videos are automatically converted into “Presentations,” which significantly limits video editing functionality.Product & VersionAdobe Express (Web App) – latest version (April 2026 update)PlatformWeb browser (desktop)Steps to ReproduceOpen Adobe Express (web). Open a video file created before the latest update. Notice the file is now treated as a Presentation. Use File → Convert to Adobe Express file. Open the timeline and try to edit multiple scenes.Expected ResultExisting video files remain videos after the update. All scenes and layers are visible and editable together in the timeline (as before). Any file-type conversion should require user confirmation (or offer an opt-out).Actual ResultExisting videos were converted into Presentations automatically. After conversion back, only one scene at a time can be edited in the timeline. Normal multi-scene video editing is not possible.Additional NotesNew videos created after t

Hello Please help   When I firsed signed up I logged into my facebook and it linked my instagram no problem  Howwever under the instagram was an old business accound I used to manage.  I had to delete myself from the admin of that page, then signed out and unlinked on adobe express.    My Instagram is a business acccoutn. linked to my facebook.   I signed out of express and then logged back in and tried to re link.First page says lets sign you in with facebook. then it asks permission then a you previously signed into facebook would you like to conintue.  I click yes and then it brings up a connection failed witha. cloud x page. and re directs me to the help page but there is nothing on there about this error.    Please help. I was just about to sign up and and Im abotu 4 hours in just trying to link my instagram and thats what I need to use it for.      Do I need to delete cookies or somehow

I keep getting this error message when I try to download a MP4 on the website. I tried the mobile app as well and got the same message. I also tried downloading previous videos and got the same message. Any suggestions?  

I keep getting an Error when trying to download my project on AdobeExpress. "Technical Service Outage". It worked fine this morning. But now I can't download it? 

I keep getting the message that something went wrong when trying to download a PDF for print and a PNG file from Adobe Express. I have cleared the cache and restarted the computer. I have also tried from the mobile app. I have also received a message that Adobe Stock is experiencing problems. However, when I check Adobe Status, it says the problem has been resolved and closed.

When I uploaded several videos to stitch together both the video and audio became altered. From the first video the initial start of the video picture was cut off. This or another issue caused the audio to be offset enough that the merged collection video had speaking with the video not showing any mouth movement.

I use Adobe Express to make edits to small video files, mostly screen recordings on mac. I’ve used the Enhance Speech feature for years and it has always done a great job of cleaning up the audio and removing background noise. Sometime in the last few weeks that change. Whenever I use this on any clip at all, I get a really distorted robot-sounding effect. The results are completely unusable. Honestly, this simple video editor was the main reason I paid for this app. I can't actually use any of the outputs from this right now. I haven't been able to use a single video from this for over three weeks. 

I am unable to link my Facebook and Instagram accounts on Adobe Express. I have tried deleting them and reinstating them, I have gone into Meta Suite to try and check the connections, I have been through all the options on Manage Connections. Now when I try to reinstate the accounts, it has gone into a loop, continually asking em to refresh the token, and then coming up with an error message. Please please help me! 

Adobe Express files crash, giving file recovery message whenever editing or viewing a video file.  I typically access the files through the browser.  The error message first states reovering file, then recovers file, the button says continue, and then happens repeatedly happening over and over again making using the tool next to impossible.  I can't effectivly edit or review a video. 

PNG and JPG files become lower resolution when imported into Adobe Express, as if they have been compressed.I am uploading directly from my computer, not Libraries. The original files are large and high resolution. It it happening on the browser version as well as the desktop application, therefore it is not cache-related. Restarting and refreshing the application, browser or computer makes no impact.  The images are not being stretched to fit the canvas, they are identical sizes. I have Adobe Express premium. It is mildly noticable with PNGs but impacts JPG files significantly more.  This is happening before exporting but affects the export also.  Waiting for the image to “unblur” is not a solution.Thanks for your help!

When posting to social media from Adobe Express the ability to post to a connected LinkedIn profile isn’t working correctly. For instance, a business account is connected to my personal account, but the system does not allow me to log into the business account, instead it creates a new business account, which does nobody any good. People must be able to access the real account that is connected to their personal account to post to it from Adobe Express. 

I would like to begin by expressing my appreciation for the excellent application experience Adobe provides. I am writing to report an issue I have recently faced in Adobe Express. For the past few days, I have not been able to access design assets. When I select suggested design assets such as brushes, elements, and frames through the “View All” menu, it redirects me back to the same page. Currently, the only way I can access design assets is by using the search bar. For your reference, I have attached a video that demonstrates the issue in detail. I kindly request your assistance in resolving this problem at the earliest. Thank you for your support and for continuing to provide such valuable creative tools. 

Jag har gjort en animering och den går inte att Hämta. Kommer felmeddelande varje gång (MP4).

Only used Adobe Express for two days now after a long lapse into Canva and Premiere -- and here is why. Day 2 showed no sign of my project from day before. Only by end of day did i use a history link and it appeared. Saved it as template as only option to manually save. Then come time to download hours of work and NO DOWNLOAD BUTTON. Refreshes make it appear and but it disappears too fast so NO DOWNLOADS.  Not to mention that you have to constantly RE-open uploads to access while working on same project. Lock it open!FIX THIS SOFTWARE OR PULL IT. Worst glitchy 2 days of software ever. And I’ve been paying $80+ / month for Suite for a decade plus and don’t know why any more.

I was editing a collage and due to the position of the photo in the layer, the menu would glitch and was not clickable. 

Hello!My students created video files of their presentations (we used "video" on Express -- not "presentation" option).  The imported screen shots of their slides (from Google Slides) and recorded their narration for each slide. After publishing their videos, in every one of them, the video ends and cuts off the narration of probably about 10-15 seconds of the slide.   Here is an example:  https://express.adobe.com/video/RPI7v8DPNu39p Does anyone know why?  Could it be because I had them delete the "Credits" and "Outro" slides?  Or is it a file size issue? I searched online and could not find an answer for Adobe Express specifically. Thank you for any help you can provide. Regards,Karen C.HS English Teacher

I have been using canva for the past year or so, and was delighted to know that Adobe had their version where I could hook up to instagram and facebook. And it was included with my typical paid for subscription which was a plus. However, I can make great designs/posts but when it goes to the scheduler and gets posted they are junk. Blurry, every part of them. Unless it's an asset/text/picture that is already in the Adobe Express app. Anything that I bring in, comes out blurry. I tried just downloading the file to bring over to Meta. the PNG/JPEG Files are blurry. The PDF file is ok. But of course you can't use a PDF file for posting. I even tried to export from the PDF to PNG that I downloaded straight from Adobe Express. Blurry. Other things I have seen in the forum that I have tried:1. Changing from Chrome to Safari.2. Clearing Cache and cookies.3. Making files huge before going into Adobe Express.4. Signing in and out on both Safari and Chrome. For me, I like the program, but i

Hello team,I cannot edit any text I add within the mobile app (it works on desktop), and I cannot use premium fonts even though I am a premium member (this issue occurs on both desktop and the app).I have changed the plan to access all apps. Previously, I only had access to Adobe Express (premium), and it worked fine. Can you fix this issue? Thank you Petra