Bug Reports

Just trying to learn Premiere and I’m unable to download tutorial files within the app on MacBook Pro. I keep getting this error message after clicking on download button. My internet connection is fine. Please help  

When licensing adobe stock music in premiere, via right click, after selecting the type of license the window just keeps loading. Even after updating to the newest premiere version today. I even let it sit for two hours while I went to the gym and meetings, with no change. Also clicking the cart icon in the Essential Sound Browse panel didn’t work. A work around I found was to download and license the music track directly from the adobe stock website. 

Just upgraded to a Mac Mini M2 and jumped from Premiere Pro 2019 to Version 23.4. I Sony EX footage that shoots as spanned clips and when I bring them into premiere it brings them all in separate. Previously it has stitched together the spanned clips for me, but now where I should have an hour long clip, I have a bunch of 13 minute clips. that is if I drag the folder in from Finder. If I got through media browser it's even worse, it only sees the first 13 minute clip and doesn't even show me the rest of them. Even opening a project from an older version where the spanned clips were correctly imported and already in use, it still brought them in individually and doesn't recognize them as a larger single clip, so it breaks those projects.  Pretty lost here as this is really screwing up my workflow. any help is appreciated. Thanks,2023 Mac Mini, M2 Pro, 32gb RAMPremiere Pro 23.4

Exporting using the Frame IO panel crashes maybe 3 out of 4 times. It’s infuriating. The other major bug is it continues to export the wrong sequence. I will export sequence.v01 and then, when I export sequence.v02, on Frame IO, the sequence will have the correct name, but when I play it, it’s the old v1 sequence. I have deleted my cache, have the latest updated versions of Premiere, and nothing fixes this problem. 

On opening Premiere 26.3 it is behaving just like Version 26.2.2 with a long pause before showing any list of projects. See here as well System13900KWin 11 25H2, Build 26200.8655NVidia 4080 Super 16GB Driver 591.86128GB RamMulti NMe SSD drives

Dear Adobe Customer Support,I am writing to request a refund for my cancelled Premiere Plan subscription.Shortly after subscribing, I experienced a login/access issue while attempting to use the service. The Adobe authentication page displayed an error message stating "Something went wrong" and generated Error ID: bee3c817-e4e9-4cb3-b0de-f06dbd027873.To seek assistance, I replied to the Adobe support email and reported the issue. However, my email could not be delivered because the Adobe support mailbox was full. The delivery failure notification specifically stated that the recipient mailbox could not accept messages due to a quota exceeded condition.As a result, I was unable to obtain technical support or resolution of the issue. Since the problem remained unresolved and support communication was unsuccessful, I decided to cancel my subscription.My cancellation has now been processed, and I received confirmation that my Premiere Plan subscription will end on 28-May-2027 (PT).Consider

A ferramenta de transcrição automática em PT-BR está com um bug constante. Em alguns momentos, ela não transcreve o clipe, e quando fecho o painel “Text” e tento abrir novamente, ele não reabre. Daí, ao reabrir o programa, a transcrição aparece com coisas que não foram ditas e nem se parecem com o que está falando no clipe. Inclusive, hoje, apareceu pra mim uma transcrição esquisita e ofensiva. Aparecendo escrito “Decote Sexy”.Meu Premiere está atualizado para a versão v 26.3.Meu computador é Windows 11 - Acer Nitro v15Processador    13th Gen Intel(R) Core(TM) i7-13620H (2.40 GHz)RAM instalada    16,0 GB (utilizável: 15,7 GB)Placa gráfica    NVIDIA GeForce RTX 4050 Laptop GPU (6 GB)Intel(R) UHD Graphics (128 MB)Armazenamento    346 GB de 477 GB usadosID do dispositivo    4A9E1247-DFAB-4ACA-B418-66B884B01A59ID do Produto    00327-60000-00000-AA515Tipo de sistema    Sistema operacional de 64 bits, processador baseado em x64Caneta e toque    Nenhuma entrada à caneta ou por toque disponíve

Premiere 2026 Color Management is a lie  S-Log3 is hard-clipping and acting like trash 8-bit footage  I am shooting 10-bit S-Log3 on Sony cameras for maximum dynamic range, but Premiere Pro 2026 is completely destroying the data before I can even touch it. Adobe claims "native log support," but the current color management pipeline is an absolute joke.  When I pull down the Exposure slider in Lumetri to recover highlights, nothing rolls back in. The highlights are permanently baked-in and clipped, exactly like I'm editing compressed 8-bit smartphone footage.  Even if I try to adjust exposure at the Source level, use "Interpret Footage" overrides, or stack Lumetri instances, Premiere’s backend automatic tone mapping forces a destructive Rec.709 conversion FIRST in the rendering order, clamping the highlights and holding my 10-bit sensor data hostage.  If your "automatic color management" clips the data before the exposure sliders can access the raw log curves, it isn't color management—

first description is all to add.

Issue - Dynamic Link Breaks wile exporting comps in after effects 25.0 and aboveAdobe After Effects version number - all the After effects 2025 builds has same issue Operating system - windows 11 Steps to reproduce - open a sequence > select some clips in active seq > right click > "replace with after effects" >  a dynamiclly linked comp apears in PPRO , PPRO is running in background ,Now when we render any comp inside after effects the dynamically linked files in PPro goes OfflineExpected result - export in after effects compleates without making PPro dynamically linked  clips go offline Actual result -  dynamically linked files in PPro goes OfflinePossible issue-- the issue can be related to aerender.exe not mainaining the link with ppro wile exporting and making the clips in ppro go offline 

Hello,  I am having exporting/encoding trouble as of late. My exports are taking WAY longer than usual. I'm talking 20+ hours for videos that prior to the last couple weeks would have taken no longer than 3-4 hours. (I have exported over 400 videos and haven't changed anything). I have noticed that I have been getting a pop up while editing stating to "check storage, unable to read audio" the audio cuts out for maybe a second and then no other problem. I have 200+ storage on C drive available and 300+ available on E drive. I have 64 gb 3600 RAM and intel i9 9900k CPU as well as Nvidia RTX 2080 Ti. while exporting my memory is at 32% and cpu around 30% ( CPU goes up to 100% in the beginning). As I've stated above, this is not normal for me, even when exporting shorter files (about 20 seconds) it's taking multiple minutes versus the 10-20 seconds that it was previously taking to complete export.  im extremely frustrated and am looking for help. Thank you.  

Issue: Holding the Shift key while dragging track dividers in the timeline header fails to adjust all track heights simultaneously. Instead, Premiere completely ignores the Shift modifier key and only resizes the single hovered track.Steps to Reproduce: Open any sequence containing multiple audio or video tracks in the timeline panel. Hover the mouse cursor over a track divider within the track header zone (next to track names/locks) until the vertical resize arrow cursor appears. Hold down the Shift key on the keyboard. Click and drag vertically to change the track height. Expected Result: All corresponding video or audio tracks should resize concurrently to match the height of the track being dragged.Actual Result: Only the single track under the mouse pointer changes height. The Shift modifier is completely ignored.Screen Recording: https://drive.google.com/file/d/1MXTTV74yZD1vIpy4q9dX3JdMTPH0zwpG/view?usp=sharingPremiere Version: 26.2 (Release) and 26.5 (Beta)Operating System

Hi. I’ve seen this reported multiple times in 26.0 and 26.0.2 but now I’m having this memory leak issue in 26.2.2 myself.Memory leak with a half of RAM freeImportant: I have 64 Gb of ram. Every time this issue happens I check the ram usage and it’s never above 36-38  Gb in total, coupled with all the other system apps. I also checked it with HWInfo which records parameters over time and when the issue happens the RAM is still half free. It happened several times all of a sudden while I was scrubbing the timeline. I normally work with 2 timelines so it might be the cause:My two-timelines workflowI should also mention that I updated to Win 11 26h1 from 25h2 recently so it might be a cause too because I had never had memory leaks before.My PC: 14700K, 4080, 64 Gb of Ram, half free SSDs. I have some media on my HDD too, like overlays and my sound library but I use them quite seldom and like 3-5 pieces a project.My media used is different, mainly my channel’s MXFs and MP4s and MOVs from dif

We are aware of an issue in Premiere version 26.2 and 26.3 that causes the transcription feature to detect pauses and fillers with less consistency than in version 26.0, resulting in fewer pauses and fillers filtered in text-based editing. Additionally, sometimes the range of the pause is not accurate enough, leaving too much silence outside of the pause range.While the new models are better at transcribing multiple languages within a single transcript, the language detection model may occasionally select a suboptimal model, leading to poor quality transcripts. When poor transcription quality is observed, try to manually select the correct language in the transcription dialog, many make corrections if there are not too many, or revert back to version 26.0. Workarounds and recommendations:Workaround #1 – manually set the transcription languageDouble click the offending clip on the timeline or in the project panel to load into the source monitor From the Transcript tab of the Text panel,

Suddenly the individual parameters in Studio Reverb has a large space when twirled down. 

After install of 26.2 the Home screen with previous files freezes for about 30 sek.During this time the profile image is missing.When the freeze is gone, the previous projects becomes clickable and the profile image appears.See images for example.  

to show me my projects and I have to click like 15 times for the project to actually open. Does it happen to others? I’ve cleaned cache.

Hi everyone, I have a Mac M2 Pro, the latest version is Premiere 2026. I import files from a GoPro, edit them, don't apply any effects, export, and get a rendering error: Error receiving frame 959 at time 01:00:33:13 from file F:\BM\GX010240.MP4 with replacement of frame 958.I have the same error on my second Windows PC.I searched the forums, but nothing helped.I imported into Davi@chi and Ka@cat, and the rendering ran without errors. How come?

I always need to make small adjustments to the transitions via effect controls panel so it causes me extra clicks every single time. I don't know if it is a bug or intentional by Adobe. Please watch the footage included.(It has nothing to do with OS or system specs i tested it on 2 different computers you can easily reproduce the problem yourself so i don't see meaning to include them here.)

Got this today. My sequence pixel aspect ration is 1.0, the footage I use has 1,7. Normally Premiere has no problems with that and define pixel aspect ration correctly. No the interpret footage says the PAR is unknown and brings the clip into the project in this state: A fix is manual interpreting. Version 26.0.2 had no problem with the same file.

I've done some audio repair on a video clip that has already been edited into multiple sequences. I could open up each sequence 1 by 1 and select the clip, hit in point, copy the in point and paste it into the revised copy of the audio and then alt drag it or hit replace with clip, however, that would take forever with how many cuts there are from the source.So instead, I made a sequence that has the original video with the revised audio paired to it. All settings match the original source clip, timecode most importantly. I hit the Replace With Clip > From Source Monitor - Match Frame, and to my surprise, it does not match frame. Sometimes it shoots out an error, "The source clip lacks sufficient head material to match to the desired frame." And other times it does replace the media, but totally ignoring the match frame part and just replaces it at the first frame of the video.I've tried multiple different work arounds such as making it into a mutlicam sequence, experimenting w

Premiere 26.3MacOS 14.8.4 Intel RED footage now displays incorrectly on the source monitor, if that footage is part of a Multicam sequence. The base video file displays correctly, and the Multicam sequence displays correctly on the program monitor. A sample of the distorted video is attached. 

After updating to version 2026, the option to remove pauses after transcription is malfunctioning. I'm having to use third-party programs, even though it worked fine in version 2025. 

Subject: Timeline Clips Become Unresponsive After EditingI am facing an issue in Adobe Premiere Pro. After adding clips to the timeline and making one or two edits, the remaining clips stop responding properly. I am unable to move, select, or edit them on the timeline.At that point, I can work on only one clip at a time. To continue editing, I have to close the project/tab and reopen it again. This issue happens repeatedly and is affecting my workflow.Please help me resolve this issue. I have attached screenshots for reference.Premiere Pro Version: 26.0Operating System: Windows