Download & Install

I have purchased an Adobe Creative Cloud Photography Plan - 1 year Individual subscription this evening. I have gone through what seems to be a very convoluted and frustrating process (maybe compounded because I have had subscriptions to Creative Cloud before and I have tried to separate this from previous connections) of activating and installing. The two applications on the subscription (Lightroom and Photoshop) as I understand it, are fully fledged versions of these apps. I have installed the Lightroom app...but I am having lots of problems with the Photoshop install. At first it just installed a Photoshop Express version...then, when I thought I had finally got the full version installed says it is only a 7-day free trial! I have paid for a one year subscription for it, I do not want to have to pay another cent for something I already have! Please help me get what I have paid for without all the confusion. Thanks.

I have Adobe CS4 Master Collection and just recently whenever any of the programs are started, the EULA appears, I accept the terms and the program closes.  Does anyone know the fix for this issue?

WHERE CAN I ACTUALLY SPEAK TO A PERSON?!?!?!?!

I purchased Photoshop Elements 2023 Student Version. I downloaded the software and entered the product code. It took me to the student verification site. I verified that I was a student and it said Adobe would email me the serial number to continue installation. I never received the email. On the verification site is shows that I was verified but apparently there's no way to get the serial number from there. Loggining into Adobe and checking my account shows nothing. And of course no human is available to help at Adobe. What do I do? Does anyone know how to get  your serial number?

Creative Cloud updates are too slow. It's 2018 and Adobe's service is so poor it is ridiculous.Hello Adobe ... Is anyone listening?Is Adobe planning to fix the problem or leave it like it has been since the beginning of Creative Cloud?

Hello, We are trying to open an "old" Premiere scene of 2021, made with Premiere v15.4.0 (build 47). On Adobe Creative Cloud, the list of available downloads only lists versions from 2022 and 2023.Is there somewhere an offline installer of Premiere v15.4.0 ? Thank you very much 🙂Best Regards

I downloaded cc last week, most of the apps are showing 2017, few of 2015.  How could i update to 2019, especially animate cc 2017 to 2019. I tried to update from creative cloud dashboard; it says 'no updates'

Hello! I'd like to ask for an advice about installing Lightroom. I have an old Mac which is able to operate only on OS 10.8.5.  I can't upgrade to OS X 10.9 operating system. This is why I can't install Lightroom on my laptop, because I need to have an OS X 10.9 to do so. Is it possible to download a version of theLightroom software, which would work on my Mac OS 10.8.5? Many thanks in advance.

Cada vez que inicio el ordenador, me aparece una ventana al iniciar creative cloud que dice que la app necesita reaparación, siendo esta la unica opción ademas de "salir", Tengo Windows 10 Single Language, solo tengo licencia para Illustrator, es algo molestoso que a cada rato aparezca eso, ya he probado todas las opciones que me brindan en el chat de asistencia técnica y nada!.. !

I need Adobe Illustrator 2015.3 to use with my plugin that does not work with newer versions. I was able to install any older version of Adobe Illustrator before from the Creative Cloud app. The newest app only allows me to install 24.0 and 23.1 which is kind of VERY LIMITED. I have just purchased an year plan for Adobe Illustrator and I am unable to work because of that. I have contacted technical support and they were unable to help. Why older versions were removed? How can I use 2015.3 now, as that is exactly why I have purchaed this plan, and I was unaware that Adobe have removed older versions from it.   [profanity removed by moderator]

Hola, tengo un problema, estoy usando el photoshop 2018 con el win7, no puedo actualizar a win10, y el photoshop no me deja acceder a la cuenta que tengo activada, es decir me deja 7 dias de prueba gratis, y eso que tengo comprado el photoshop desde hace años que pago mensualmente, no me ocurre esto con el lightroom. Alguna sugerencia?  Gracias

Adobe is pulling money from my account unauthorised for over a year. When I check my plans there are no plans under my account, but money is still being pulled from my account. I need assistance, how do I go about fixing this?

I am on macOS 12.6.5. When I try to update the Creative Cloud application, it downloads "1%", then the internet connection of my Mac breaks down and the computer freezes. The only "solution" is to shut the computer down by using the on-off-button (nothing else works). How can I solve this issue? All I want to do is my Lightroom installation.

I have downloaded and installed Adobe onto a second computer (I have a 2 computer annual subscription); it installs the Creative Cloud initially - but extremely slowly, and then tells me to install Adobe Acrobat from the CC. Again, this takes a very long time with notifications that it is taking longer than normal. Once all is installed, I then periodically get notifications - even when I'm not using Adobe, that 'Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the CC from ...'  The original computer I have the system installed on is very rarely on at present so I am not running the software on 2 computers simultaneously.  I am trying to install onto an HP laptop with the following specs. Processor Intel(R) Celeron(R) CPU N3060 @ 1.60GHz 1.60 GHzInstalled RAM 4.00 GB (3.85 GB usable)System type 64-bit operating system, x64-based processor

Why is adobe saying my 1 pc is taking up to activations?MY-PC-NAME on WINDOWS_64 March 27, 2019MY-PC-NAME on WINDOWS March 27, 2019Help please... How do I reduce this to 1.Thanks!

Hi all, I downloaded and used the free trial for Premiere Pro and After Effects to make a video, then cancelled the subscriptions about six days after signing up. However, I can still open my projects and still edit like normal, albeit with the pop up wanting me to subscribe again and such. I am under the impression this is a bug? If not, may I make any future edit work in this state?  Thank you.

OK... so this has been annoying me since I have been using Adobe Software decades ago. But it's only getting worse. Or at least still hasn't been completely dealt with... and since CC we get even more of it. Why can't Adobe figure out a way to group their Apps together, simplify the overall structure and App Experience of the whole process. It's a world class mess.  In the Application folder, there*s already two additional CC apps which from a user POV should be only 1 single app...Adobe Creative CloudAdobe Extension Manager CC and then again in the Utilities Folder there's 5! folders instead of just 1, even taking up a complete row in my utility folder chooser, which is annoying as you know what. These 5 folders account for 426.146.113 bytes (433,1 MB on disk) for 1.079 items!Adobe Application ManagerAdobe Creative CloudAdobe Creative Cloud ExperienceAdobe InstallersAdobe Sync ... and I already de-installed the Adobe Genuine... whatever. Which will p

Is there a way I can put in the serial number into the trail version I already had downloaded on my computer?

bonjour !Je viens de recevoir mon mac mini M1 OS Ventura 13,3,1 et je n'arrive pas à installer creative cloud j'ai le message d'erreur ( Code Erreur 1et pourtant j'ai bien les droits admin... Help...Merci d'avance Stéphane HiI have just received my Mac Mini M1, ( OS 13,3,1)  Unfortunately no way to install Adobe Creative Cloud ... i have the error Code 1 dispite my profil is admin on it....Help!!Stéphane Thanks a lot !

this is the error i am getting  windows can not find common files\adobe\adobe desktop common\elevation manager\adobe installer.exe'

I have a Mac Pro late 2013 running 10.10.4 with CS6 Production Premium installed and am having problem installing and updating Creative Cloud.After I installed Creative Cloud(2.1.3.121). I tried to install CC2015(After effects, Photoshop, Premiere Pro and Illustrator). Every single one of them stuck at 90% during the installation process.As soon as I quit CC, I get a notification saying the app has been successfully installed. It is indeed, I can open all of these apps and start using it.Then I get another notification saying there are updates for these apps. I tried to update but all of them stuck at 0%.Obviously I am not the only one experiencing this problem. So I have tried to do the following things:- Log out CC and log in again.- Restarting the Mac- Quit all the Adobe process in activity monitor and uninstall CC, then re-install CC.- Rename 'caps' in the /Library/Application support to 'caps.old', and re-install CC.- Rename 'OOBE' in /Library/Application suport to 'OOBE.old', and

CS6 Installation unter Windows 11 - Programme können nur über rechts Maustaste "als Administrator ausführen geöffnet" werden. Die Windows eigene Kompitabitätsanpassung funktioniert bei CS6 nicht. Auch wenn die Programme als "Windows 7" Programme eingestellt sind, muss ein CS6 Programm immer über "als Administrator ausführen" geöffnet werden. Das ist sehr nervig.Gibt es eine Lösung oder einen Tipp?Mein Windows 11 Benutzerkonto ist das Administratorkonto. Ich habe das über lusrmgr.msc richtig eingestellt.Ich möchte weiterhin die CS6 benutzen und nicht als Notlösung zum Xara Designer wechseln.Danke für jede Hilfe.

Ho installato Photoshop 2020 per un po ', ma alla fine ho aggiornato al 2022.  Se provo a disinstallare tramite il pannello di controllo, ricevo un errore che dice "Il prodotto specificato non è installato su questa macchina. Si prega di uscire dal programma di installazione e ricominciare da capo." Ho provato la cosa Creative Cloud Cleaner e non ha rilevato Photoshop 2020, solo 2022

I installed many apps on account 1, and if I log out and log into account 2, the apps are no longer shown in creative cloud. Why?

Estimados:En mi lugar de trabajo hay una red con proxy y no puedo conectarme a Adobe Crative Cloud y por ende loguearme a Adobe Acrobat DC Pro para usar mi cuenta activada.Qué puedo hacer al respecto?Saludos!PD: Hice lo que dice el throubleshoot y no funcionó