Download & Install

I just bought premiere pro but that error came up for some reason what can I do to fix it. Thank you  

I am facing an issue, trying to install photoshop , after hitting run as administrator on set up file, I am getting a blank tab. Not able to download anything. Can someone help me to resolve this issue?

I couldent download  elements that I paid for because the cod didnt match the countythat I live in. It didnt match my adobe Id.

At midnight on 14 February I got a pop up message asking me to buy CS6 or continue my 30 day trial, which will end tonight. I'm fully expecting my CS6 software to stop working at midnight tonight. Adobe chat line officials were of no help.

Hi I recently updated my 2023 M2 Macbook Pro with Sonoma, but now my Creative Cloud app won’t open. The window comes up saying ‘Initializing Creative Cloud’, then it says ‘You were signed out of Creative Cloud. Please sign in again to continue using Adobe apps’. When I click Sign In, it just goes back to ‘Initializing Creative Cloud’ and repeats this loop. I’ve tried uninstalling and reinstalling but it made no difference, people say I should uninstall every app before I do this but it seems the only way to do this is through the Creative Cloud app, which won’t open! I also installed Sonoma on my 2021 iMac but did not have this problem with Creative Cloud. Everything worked fine. Any ideas as to how to sort this problem out? Thanks Jack

For a few months now, the Updates for any of the CC desktop apps have been, and are still, VERY slow to download. And then, it will stall out anywhere from ¼ to ½ way through the download.Adobe acknowledges this by having a “pop-up” message at the bottom of the screen stating there is a problem and they are working/trying to resolve the issue.I have cancelled the downloads, restarted the computer and restarted the whole update process but to no avail. I have done this multiple times and what is puzzling, is that after I do all this, I have to re-install the apps, which I was trying to update, and the download process (of installing the apps from scratch) works just fine … and is installed with the latest updates.It’s just the “Updating” process that has a problem.It is not my computer causing this as all my other apps run and update just fine … and it is not my Internet connection which speed tests at around 170Mbps DL / 40Mbps UL.So, Adobe … why is this happening? It is obviously at y

i have a serial number supplied in 2020 to me for my cs5 and I am unable to download as I moved to a new computer as the old computer died.  How do I access?

I need assistance to add this product to my Adobe account

quisiera que me cancelen totalmente para que no me sigan cobrando y me devuelvan el dinero que debitaron hoy

I have a legitimate Acrobat DC perpetual licence. On my new computer I get the message that my serial number is “already in use by the maximum allowed computers.”My previous computers were completely wiped following a security breach, so I cannot access them to deactivate Acrobat.Adobe Support directed me to post here. Could an Adobe employee please clear/reset the old activations so I can activate Acrobat on my new computer?I can provide my serial number privately if required. Thank you.

I purchased Lightroom 4.0 in 2012.  I recently got a new computer and am trying to download version 4 but I'm not seeing that option on Adobe site.  Lightroom 4.0 shows in my account as a product that I own.   Can anyone tell me how to download it?

Hello,I signed the photo plan with Photoshop and Lightroom. I already had it some time ago and now I have it again. I remembered that it was possible to download older versions of the software, but in the case of Photoshop I can no longer find versions earlier than 19.1.8. I use the software on a main PC, where I don't have performance problems, so I use the latest versions with ease, but I also have an older laptop where I prefer to use the CS6 version (for some editing when I'm away from home)I attach a screen of what I see when I go to download the old versions

How do contact Adobe by phone?

Hello,I am trying to set up an older studio workflow and need the legacy installer for Adobe Photoshop CS3. Since older download links are no longer available on the main portal, could someone guide me on how to legally access or download the CS3 installer file for my verified account?Thank you.

Moving MasterCollection CS6 from a laptop that has Windows 11 Home to a laptop that has Windows 11 Pro; CS6 was properly deactivated on the former. Windows 11 Pro does not allow the installation to complete; after a restart, the laptop enters a deadlock repair loop and, as a result, has to be completely reset. Any attempt to reactivate CS6 on the previous laptop running Windows 11 Home using a valid serial number was unsuccessful, as the system claims that the maximum number of computers allowed has already been exceeded. How can I reactivate CS6?

I've designed websites for small businesses for the past 15 years and have used Photoshop to support this work. I originally purchased a Photoshop CS4 Extended license then upgraded to CS5 Photoshop a few years later. I have been using the single Photoshop CS5 license for over 10 years and have installed it on many different PC's and on as many as 3 different PC's at any given time, with never any issues. Up until a month ago, all my PC's have been running Windows 10. So because support for Windows 10 is stopping in a few months I thought it would be best to upgrade to Windows 11, at least on my main business computer that supports my website business. Unfortunately, it turned out that this hardware was incompatible with a Windows 11 upgrade so I decided to purchase a new Windows 11 PC from Dell instead. So during the configuration of this new business PC, I started installing and configuring my applications, including Photoshop CS5. Again, there wasn't any problem with this installati

I want to install Encore on my new Windows 11 Pro computer.  I have a CS6 S/N.  I went to the Adobe web site and downloaded the CS6 installer.  I ran it and only picked Encore to install (it installed OK, I used my CS6 S/N).  But, when I start Encore, it wants an S/N (I give it my CS6 S/N and seems OK).  But it wants a second S/N and gives me about eight options of software that have NOTHING to do with Encore.  Please explain.

After purchasing the annual plan from Amazon, they send you an email with an activation link. The link takes you to a page where you either link your existing adobe id OR can click a link to create a new adobe account. when i enter my adobe id, the link button on Amazon remains gray/ unclickable. when I click on create new account the redemption URL is unreachable on Adobes side. The url is http://redeem.licenses.adobe.com/ddd/?redirectUrl=https%3A%2F%2Fwww.amazon.com%2Fdsv%2Factivation%2FcreateNewAccountCallback%3FrequestId%Xxxxxxxxxxxx%26licenseId%3Dyyyyyyy I have replaced identifable information about me here with xxxx and yyyy  I think the activation flow for adobe on Amazon is severely broken. How do I reach support? There's no chat or email option except for posting to this forum. 

hat jemand evtl noch eine alte cd … ? letztes jahr konnte man sie noch irgendwo runterladen , 

 It takes a very long time to install apps. Please fix the servers. I can't wait 20 minutes for the prime minister to arrive. Do your job! You keep asking for it to be reinstalled, and on top of that, you're slowing down the installation. That's unprofessional.

I own a legitimate Photoshop CS5 perpetual license.The serial number is valid, but Adobe's activation server says it has already been activated on two computers.Those computers were replaced many years ago and no longer exist, therefore I cannot deactivate them.I only intend to use Photoshop on one current computer.Is there any current method in 2026 for Adobe to clear the two orphaned activations from the activation server?I can provide proof of ownership and registration if required.

Bonjour,​Je me permets de relancer mon message précédent, resté sans réponse à ce jour.​Faute de retour de votre part d'iciNombre jours, je serai dans l'obligation de procéder à la résiliation de mon contrat.​Dans l'attente de votre retour rapide,​Cordialement, MA LM  Voici le message que j'ai envoyé le 26 Août 2026 Bonjour,​Depuis le 26 août, je ne peux plus utiliser Adobe Photoshop. En effet, la dernière mise à jour de l'application n'est plus compatible avec mon ordinateur Apple, alors même que mon abonnement est actif et mes paiements à jour.​Pourriez-vous m'indiquer la marche à suivre pour remédier à ce problème (par exemple, comment réinstaller une version antérieure compatible avec mon système d'exploitation) ?​Je vous remercie par avance pour votre aide.​Bien cordialement,​MA LM

Every time I try to login to creative cloud it redirects me and says i need to sign back in. Ive tried downloading the creative cloud app from the web and the Microsoft store but the same thing always happens - I put in all the correct info and as I’m about to sign in i get an error message saying ive been signed out. Ive tried repairing the app, ive reinstalled it many times, ive tried different WIFI's ive looked into the local credentials for the app, ive looked into the process that occur in task manager when i try to sign in, ive checked services.MSc, ive even used adobes own creative cloud cleaner tool multiple times and none of it works.After I couldn’t figure it out i called adobe support and they tried all the same things and after an hour they couldn’t figure it out either. They told me they’d “escalate the issue” and id have to wait AT MAXIMUM a day and its now been almost a week. Now when i try to call them again i am immediately disconnected from the call after i answer all

How can I deactivate a copy of CS5.5 on a computer that is not longer available to access.  It does not appear on the Adobe account so I can’t delete it from being read by Adobe.  I want to have access to mt 2 approved CS5.5 downloads but with Adobe reading this defunct computer as active I cannot. How can I set my license to let me have 2 copies again?

I got a mail saying that my subscription  for Creative Clod CC will be automatically renewed in Mar 2019 & asked me to contact Support if i have any quriesThe funny thing was Adobe does not have an e mail ID for support & neither it allows to cancel my subscription from my Accounts page where it says to contact Support when i click the button for Cancel subscription.The chat is also closed in the support pageFrankly i don't want to renew my subscription since one of my domain was suspended by Namecheap.com bought through Adobe & adobe never really seriously bothered to activate my domain with NameCheap.comI have realized it is better to go stand alone applications for my post processing rather than pay subscriptions for which no support is easily availableI have decided to go for smugMug.com (which is cheaper than using Adobe portfolio  ) & Affinity Photo & Topaz Studio componentsWhat is the best way to cancel subscription instead of blocking my credit car