Enterprise & Teams

Suddenly, I'm unable to open a file and save it to my own files. Why?

Hi Adobe Community,I need help with two items:1) License move (work ID ↔ personal ID):Current state: Our CEO has an individual Acrobat Pro subscription paid with his own card, and it’s attached to his work email (Adobe ID).Goal:Assign our organization’s (Teams/Enterprise) Acrobat Pro license to his work email via Admin Console.Questions:Can Adobe move/transfer the existing individual subscription from the work Adobe ID to the personal Adobe ID (without cancel/re-buy)?Or do we need to change the Adobe ID email on the subscription via Support, or cancel and re-purchase under the personal email?Any steps to preserve signatures/stamps/Acrobat settings/Sign data during this switch? 2) “Recent” files show across devices (cloud disabled):We’ve disabled cloud storage and syncing for the org, but when signing into Acrobat/Adobe, the Recent list still shows files across devices.How can we disable cross-device Recent entirely?How do we clear any server-side Recent history for all users?How c

I'm going nuts and haven't been able to find an answer online.   I changed jobs and now work with a new company. In the past, when I logged in to Creative Cloud with my Old company credentials, it would redirect me to Old company's sign in page.   Now, when I enter my email for New company within the Creative Cloud app, it says "Redirecting to your organization's sign in page", and will take me to the Old company sign in page.    I can't get it to stop automatically redirecting to the Old company which I no longer work for!!  I uninstalled all of my adobe applications and creative cloud, cleared my internet cache, cookies, and saved passwords, and the Creative Cloud installer will still take me to the Old company login page after I enter New company email address.   I think there's a hidden file somewhere that I need to delete - please help!

When I tried to install Acrobat through the setup program, it showed failure with the log:08/23/25 23:18:19:323 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | Build Version - 2.2.0.6 08/23/25 23:18:19:323 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | Logging Level verbosity Set to 4 08/23/25 23:18:19:353 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | Successfully fetched the optionXML content from MSI database ... 08/23/25 23:18:19:366 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | The OS language detected for Acrobat (zh_CN) 08/23/25 23:18:19:379 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | Failed to find the install status of the MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}), Error (1608) ... 08/23/25 23:18:19:380 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 25188 | Failed to find the install status of the Acrobat MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) ... 08/23/25 23:18:19:380

Hi, I had bought an Adobe license via SRT; that company went out of business apparently and Adobe continued to provide me access to the Adobe apps for a while. Now it has stopped. My license was good until Februaru next year. It is impossible to reach anybody at Adobe, so I turn to this forum. Can anybody help?

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Does anyone know how to delete or remove an Adobe CC link that lives in a departed team member's ACC account? The user is no longer with the company and no longer has credentials to access the account. Grateful for any assistance or leads. Thank you!

Hey there! I just entered grad school, and got a new Adobe License becuase of that. The license from my undergrad is about to expire but I want to save the files I made from then. How can I log into my new account and save my files from my old account? Any help would be great! 

Hello, I am leaving my company. I am currently the administrator. I would like to reassign the administrator role to two other users. I keep receiving this error message when I attempt to log in to the Adobe Admin Console. I have been one of only two admins for nearly 10 years. The other one is recently deceased and I deleted the profile in Adobe Learning Manager. Please advise. Kind regards,

payments, invoices and licenses. Good afternoon. The question is this. I mistakenly clicked on "buy" 4 times, but only one is needed. I received 4 invoices for payment to the condition owner's email. How I can delete 3 invoices??? The problem is that the condition owner does not work in our company, I do not have access to the condition owner's console. In the console I do not see any payments or issued invoices and I cannot edit them. I wrote to the support service, but there is no answer. I am an admin and a user, but I am not the condition owner. What should I do?

Hello, I am considering purchasing Adobe Creative Cloud Pro for enterprise use. However, I need to install and activate it within the company without internet access. I will not be using it as a cloud-based solution. Is this possible? Adobe support has not responded to my messages. Thank you in advance for your reply.

I linked my Adobe account to Creative Cloud for teams. What data and files of mine (from my Teams profile) will be visible to the organization's administrator?I mostly use Lightroom and Lightroom Classic, and I’m wondering if the admin will be able to see:The photos I sync from my Lightroom Classic catalog (on my PC) to mobile devices, andThe photos I sync via Lightroom from mobile devices to my PC.In general, what information created by me in Lightroom and Lightroom Classic under the Teams profile will be accessible to the organization’s administrator?

Hello,A User is unable to connect to either of these despite having an Adobe Analytics account (see attached)They are able to connect to Adobe Analytics fine, but for some reason they are still getting an error.Likewise, they are unable to connect to PowerBI via Adobe Analytics. There is no sign in option. They follow the "Get Data", but there is no option to sign in. Attached is an example of what should pop up but isn'tKind Regards

We are developing a .NET 8.0 API service and our goal is to programmatically convert Adobe InDesign (.indd) files into JPG files.To achieve this, we would like to integrate the following Adobe API into our service:https://indesign.adobe.io/v3/create-renditionCould you please confirm:Whether the InDesign Rendition API is available for production use with an Enterprise license (InDesign Server).If so, which license type (Premium, Limited, or Development) would be required for our use case.Any additional setup or configuration steps we need to consider in order to implement this workflow successfully within our .NET 8.0 environment.We would greatly appreciate your guidance so we can ensure that our requirements are fully met before proceeding with the Enterprise purchase.Thank you for your support.

I'd like to disable the license that was on my old PC for Acrobat X installation with my new PC. Please explain what to do. An aging activation server for older versions of Acrobat and Creative Suite (CS) applications had to be disabled. This does not activate it.

Stock images labeled "(Included in my plan) (Downloaded)" are available for stock use ?I'm an employee of an organization with a Creative Cloud Enterprise plan. Can I use stock images on Adobe Stock that are labeled " (included in my plan) (downloaded)" for my work at my company?

Hello, We have 3 contracts with Adobe, one DX and two ETLA. We set up a directory in the DX contract using Azure and set the two ETLA contracts as fiduciaries of the DX contract. However, when we add a user or group in Azure, it automatically creates it in the DX contract but does not automatically create it in the ETLA contracts. Is there any additional configuration we need to do for users to be automatically created in the ETLA contracts that are fiduciaries of the already configured DX? I would like the user that is automatically created in the DX contract to also be automatically created in the ETLA contracts that are linked to the DX contract. I thank you in advance for the help.

We currently have 5 licenses for Pro but just received approval from Goodstack for nonprofit pricing.  How do I switch our business billing to nonprofit?

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Can Microsoft Intune application packaging feature Supersedence be used to auto-update organisation's Adobe Creative Cloud suite? If yes, please give steps for both Windows and macOS platforms. If not what other methods may be used to achieve this goal?

We have 1 Creative Cloud Pro license. We have used it for several years with no problem. I have 3 admins who can re-assign it when needed.Since a couple of weeks in the Admin Panel the license appears to be assigned (Total Licenses 1, Used Licenses 1) but in the table below I see no users so I cannot remove the license from the user and I cannot assign it to another user (the button is greyed out).I chatted 2 times with the assistance but the problem is still there. The first time they required 48 hrs to solve and they did not solve.The second time they accidentally deleted one of my users which seemed to have the license assigned, but it did not solve the problem.A the end, at the moment we are not able to use our CC license. Help!!!

Unless I am missing something here are the issues I have with Adobe StorageQuotas - Even though there are quotas set we have users using as much as 400% of their quota space.   Why have a quota if users can simply just exceed that.Admin access to user files.  It is very important that educational organizations can access files of their users. From what I can tell you cannot do this unless it is shared with you or if you sign in as them directly.  We need this as users may save inappropriate content there and the content needs to be monitored.

As title, do we have a usage metrics report where I can see who uses workspace/projects the most and what data they use the most?

Need Option to Disable the GenAI features like Firefly  & Adobe express, ..etc from Enterprise Creative cloud Admin Console.