Enterprise & Teams

Hello ,I would like to request consolidation of two Adobe contracts into one master account.Primary contract ID (target):xxxxxxxxxxxxxxxxxxxxxxxxSecondary contract ID (to be merged):yyyyyyyyyyyyyyyyyyyyyyyyBoth contracts belong to the same company and invoices are issued to the same legal entity.We request:- Transfer of all licenses to the primary contract- Consolidation under one Adobe Admin Console- Migration of users and applications- Support for transferring user data where technically possible- Unified billing under one contractCould you please advise on how to proceed with this process? Thank you for your feedback.

I cant use Gemini 2.5 flash in photoshop why? 

I’m trying to generate ai images for my collab class and the generator isn’t working and hasn’t worked for day. 

This question is 50% warning to anyone considering a team account, and 50% a cry for help. Does anyone now how to fix this? We just created a new team account for 4 team members and deactivated everyone’s personal Adobe accounts thinking that would give us a smooth transition to join our accounts together and unlock some new benefits. NOPE. Unfortunately, this has created a ton of issues with virtually no benefit, and the agents who walked us through the process gave us no warning or awareness to prepare for any of this. Now that our personal accounts are deactivated and the team account profiles were created: We all lost ALL data associated with the previous personal accounts, (except the account owner who could still access CC Libraries). Adobe Fonts web projects and activated fonts, Lightroom history, shared CC Libraries, everything stored online through Adobe and not another platform. This has been a massive inconvenience and setback, and support calls have not yet been able to hel

안녕하세요.현재 Adobe 프로그램을 클래스101 결합상품 1년 패키지로 구독하여 사용 중입니다.다만 해당 상품이 1인 사용만 가능하다 보니, 2인이 함께 작업할 경우 계정이 반복적으로 로그아웃되는 문제가 발생해 업무 진행에 불편함이 있습니다.이에 기존에 결제된 패키지를 유지한 상태에서 1인만 추가하여 총 2인이 사용할 수 있도록 변경이 가능한지 문의드립니다.추가 비용이 발생하더라도, 기존 구독 상품에 대한 할인 또는 업그레이드 형태로 적용이 가능한지 함께 안내해 주시면 감사하겠습니다.현재 사용 중인 상품에서 1인 추가가 가능한지 가능하다면 추가 비용 및 결제 방식 기존 구독 기간과의 연동 여부 위 사항들에 대해 자세한 안내를 부탁드립니다.업무 일정상 빠른 확인이 필요하여, 가능하시다면 신속한 답변 주시면 감사하겠습니다.감사합니다.

Hi!I don't have access to my Behance and Adobe Portfolio. I have recently migrated my Behance - https://www.behance.net/tomasz_wieloch and Adobe Portfolio - https://tomasz-wieloch.myportfolio.com/ to a Business profile and now when I log in to the website with the same password and email as before it takes me directly to an empty profile - https://www.behance.net/tomaszwieloch. I have selected to not have my account be selected automatically and it still doesn't let me choose the correct account.When I log in to my Adobe Account it let's me choose the correct account though, only not on Behance and Adobe Portfolio. Do you know how to get back access to my portfolio?

Adobe has introduced a feature available on the Global Admin Console that enables a Global Admin to share user groups between a parent and a child console within a GAC hierarchy. With Group projection, a Global Admin would be able to: View, select & review the selection of the user groups in the parent/source console Share the user groups with the child/target consoles Revoke/Delete access of user group as required   Note: To use Group projection, Global Admin Console needs to be set up & must be T2E enabled.   *For queries, feedback, and suggestions, please feel free to start a conversation. *Please visit our ICYMI page for all the other updates & releases. Click here if you have Questions.

My school has changed our emails, I can access my online account but when I try to access my services, I receive this error message: Sorry, our email registration is temporarily unavailable. Please try again later. Can someone help me?

We run Adobe Acrobat Pro subscription licenses for our users that we manage with a Teams account.  There are 5 RDS/terminal servers and people sign in/out and it puts them on the server with the most availability.  No issues for a couple of years on that setup.Starting a month ago, users are getting Device Activation Limit Reached prompts when they sign in, not always, but once-in-a-while whereas before it never happened.  It makes sense, but I'm curious about 2 things:1) Why this didn't happen before for the last couple of years on the same setup?2) Does signing out of Windows on a device using Adobe Acrobat deactivate an instance?  If not, how does it deactivate not including going in manually and deleting a session?

Hello Team,Is there a way to update the billing address on our account without changing the contract owner?We only need to update the billing address details and would like the contract ownership to remain unchanged. Additionally, we would like all invoicing to be sent to the billing email address.Please let us know if this is possible and advise on the steps required.Thank you for your support.Kind regardsPreeti

The Complimentary Membership gives all Admin Console users access to the Adobe Express free plan, Acrobat free online services, and other benefits to enhance team collaboration across Adobe products.  Your Adobe Admin Console users are automatically eligible for the complimentary membership. Users can activate their membership by signing into the identified application with their Adobe account. You can add more users at any time to give them access to the complimentary membership.   Go to Admin Console   Prerequisites for Accessing Adobe’s Complimentary Membership:Eligible organizations automatically receive complimentary membership via the Adobe Admin Console. Activation may require reviewing and accepting updated Terms and Conditions, which system administrators can approve anytime. If required, a prompt will appear during sign-in, or the terms can be accessed anytime via the Notification icon in the Admin Console.   Included apps

I get the following error when trying to add a new user via the Admin Console: 

I’m unable to access the admin console for our account and there are no other administrators set up. Please advise how my account can be setup as the administrator. I can access our Adobe VIP marketplace account and see the licenses we purchased but without admin console access, I cannot administer or change our licenses.  

Hi I have built an app using the developer sdk. I now want to go live but nobody in Sales is getting back to me. I have logged an enquiry on the sales page twice and created a support ticket here last week.  My support ticket has been deleted. Can someone please explain to me how to get ahold of sales?

 I bought my account on a school account; however, my school gives separate licenses for Adobe and doesn't give them for student accounts, so since I bought with my student account, there isn't like an actual admin that controls my account...And I want to get plugins for premier pro and after effects so like how do i remove the restrictions. i tried to change the pimrayr gmail but it didnt really do anything.any way there can be like a change in gmail accounts, even if the price increases like a bit? cuz i cant pay the cnacellation fee i bought the yearly plan

El texto desaparece de una caja, pero vuelve a mostrarse apenas la redimensionás o la tocas. No se perdio. Rendimiento de GPU lo tengo desactivado.  ¿Como lo puedo solucionar?

Hello,We are reaching out on behalf of our company regarding an Adobe subscription.Due to an internal ownership change, the original account administrator is no longer with us and we don’t have access to the Adobe ID/email previously used. We are currently preparing our annual accounting for the 2022–2025 period and need copies of the invoices from these years. We can provide our company details (including VAT ID) and an existing invoice to help identify the account. Could an Adobe specialist please advise on the best way to retrieve the missing invoices or transfer the account ownership to our current administrator? Thank you.

Depsite several uninstalls and reinstalls (always PS first) my photoshop has issues.  My tool icons are not displaying in the toolbar and I can't tranfer to edit from Lightroom to PS.  

I keep having this error meaning i can't update Creative Cloud. I have checked multiple times and I have no other installers running at the same time as this one. I have restarted my pc as well, and also ran the creative cloud as administrator but it still won't work.I am on Windows    

I am assigning an Illustrator license to an existing user,  but when he logs into CC, it still shows he needs to request access. Made sure he is on the right profile, evern switched but still wants him to buy the app, or request access. Have removed and reinstalled both CC as well as Illustrator but no change. Talked to support but they just say to log out then back in for any and all issues which does nothing. Tried both a Mac and a PC running Windows 11 but the results are the same. I even released the license, assigned it to myself and I can't use the app either. I can't seem to get much help from Adobe support other than to log out

I'm having trouble giving 13 users (out of total 87 users of various Adobe Products) access to Premium Generative AI Partner Models (Topaz) in Photoshop. I have Contract Administrator permissions, and those 13 users all have Creative Cloud Pro licenses. The only Settings that show up for me are in these screenshots...what am I missing?

We have an Enterprise adobe account and could (in 2025) login into various OC around the building.  We would need to log out off previous PC s and o it was easy to do.Something has now changed where if we nove to another PC the Premiere app is locked.  We dont now get promted to log out of previous machines.  The fix is to remove users in the admin console and reinvite them.  I have over 30 current users that i would need to so this too.  Is this a bug adobe?  As im the admin for the account i cant remove my account and re add so i now cant login to other PCs which i need to do as part of my job..... Please help.

Hi Support, We cant add users anymore  (error attached)'The organisation who owns this domain does not allow creation Adobe ID accounts with this domain' Note i have both an Federated ID and Adobe ID not sure why?

HiI used the developer api's and built a product using the adobe apis however now that I want to go live I cant because nobody from sales is contacting me back. I have emailed sales thrice and got no response back. I am contacting them through this form. Contact Sales | Adobe Acrobat Services - Adobe Developers Can someone from sales please contact me