Enterprise & Teams

We are a school in Sweden. In March 2025, we purchased a K12 subscription for our students. Everything was fine until yesterday. Our admin console was completely deleted by Adobe, without explanation. When we contacted our account manager or the Adobe hotline, we were told that Adobe couldn't see the contract number or our payment, even though we sent them a bank check and the invoice Adobe sent us confirming the payment was successful. As a result, we lost 10,000 euros, and our students were left without a subscription.   [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

Dear Team, Guide me how can i download the invoice of my Adobe Acrobat autorenew CC payment.I donot have any administrative rights / admin console rights. Best regards Jaideep Das.

I made an account ages ago on Adobe portfolio, I then recently joined university, in which I made a new account. However I've just spent a few days making my website on the old account accidently. Is there any way that I can switch or send the website from one account to another so I can get the perks of having Creative Cloud with the university.

Hi everyone, Please look at the screenshots for my problem. The profile dropdown on account.adobe.com shows "ACME Sample, LLC" while the Admin Console settings shows the correct "Acme Sample, LLC".  I looked everywhere and found no place where the first company name can be edited. Chat support set the company name in my profile and told me to wait 2-24 hours. But they don't seem to see more settings than I do, so I doubt there will be a change. I'm the contract owner, so I supposedly should have access to all settings.

I received an email about consolodating my company's individual licenses under one. This came form a vkunwar@adobe.com. Just want to make sure this is legit. Thank you!

Hello,I am seeking clarification on the data privacy and usage policies when using Photoshop's Generative Fill feature, when used with Nanobanana, for professional client work.My primary concern is regarding highly confidential assets covered by a Non-Disclosure Agreement (NDA). If I apply Generative Fill on an existing, proprietary client design that has not been publicly released, I need to ensure the following:1. Data Training: Will my original client image, the accompanying text prompt, or the generated output ever be used by Adobe or Google to train any AI models?2. Third-Party Access: How does Adobe  ensure that this confidential data is not retained or accessed by third parties, including Google or other service providers, for training or analysis purposes outside of the immediate generation process?3. Data Retention: What is the precise data retention policy for the input image and the generated content? Is the data immediately purged from Adobe's servers after the result

Dzień dobry, jak można uzyskać fakturę z NIP? Sama nazwa firmy nie wystarczy.

Updated Photoshop via Creative Cloud. Now it won't start because of 3-4 dll errors like:     Tried to uninstall and reinstall - no avail

I have a business account from the company I work for and a personal profile with different software. I constantly have to log in and out between them, which is a real pain with 2-factor authentication and just in general.Why isn’t there a simple button to switch profiles in Creative Cloud - or even better, directly in the software itself - so I don’t have to go through CC every time?This feels like such an oversight. I honestly don’t get it.

I accidentally started a second profile under my account on my company's Teams setup. I'm not able to delete it. The administrator of the account at my company isn't able to see this profile, so can't delete it. And when I went to the help chatbot, since I'm on a Teams account, it won't connect me and tells me to ask my Team's administrator. Fun. Can anyone please help me delete it? I believe it is causing me log-in issues.

In the past I've been able to differentiate between Acrobat shared and Acrobat named user license installations based on the existence of the "C:\ProgramData\Adobe\OperatingConfigs" folder as documented in the link below.https://helpx.adobe.com/enterprise/using/sdl-faq.html"How can we differentiate a Shared Device Licensing install from a Named User Licensing install on a machine?Look for the OperatingConfigs folder on your machine, it exists only for Shared Device Licensing installs.Windows: C:\ProgramData\Adobe\OperatingConfigs"That folder is no longer created after installing the shared license version. Is there an updated method of detecting a shared license vs named user?

Adobe Software Logo for Proactive Industry and Production For Special Aplications, Reserved for factory Hardware product. Like Pixel mobile or Android enterprise, Apple phone and Microsoft Surface Devices. Nvidia Potencijal Partner for Adobe Community 

Ya borre cache, ya abri en incognito y nada funciona necesito que algun trabajador de Adobe me de una solucion pronto

Using Adobe Lightroom (cloud) on a personal account. Recently received an Enterprise account from school. Found an article on how to download Lightroom photos from personal account: https://helpx.adobe.com/be_nl/lightroom-cc/kb/download-lightroom-photos.html...but not how to upload these to the new Enterprise account?

HOY 12 DE NOVIEMBRE, DESDE LAS 04 PM HASTA LAS 09 PM SIGO ESPERANDO QUE CARGA PARA CANCELAR MI SUSCRIPCIÓN Y NO ME DEJA, NECESITO AUN ADMINISTRADOR QUE ME DE UNA SOLUCIÓN A LA REVISIÓN POSIBLE POR FAVOR

NO ENCUENTRO LA OPCION DE CANCELAR ALGUIEN QUE ME PUEDA AYUDAR POR FAVOR

Help, our subscription has been renewed until 2026, but users still get access deniedwhen trying to access acrobat, I have assigned the licences etc. when i login to admin centre it says i need to renew, but if I check the renewal date it is valid until October 2026, now none of our users can use the software?? Please help - Ashley

I was trying to allow the ability for our users to use Non Adobe Generative AI in Photoshop but it is telling us we need to allow it in the Admin Portal under Settings->Asset Settings.  I do not have that as an option nor does our other administrator.  We are using an Enterprise account.  Anyone have any ideas?

Where can I download Adobe InDesign 2023, Version 18.5.2? It’s no longer available on Creative Cloud, and all the newer versions cause serious issues with Bengali, Arabic, and Urdu languages. Only Version 18.5.2 can handle these files. I tried copying InDesign 2023 from another Mac, but I received a system error message saying, “Adobe InDesign is missing required system fonts or CMap files. Please reinstall InDesign.” Please help!

Hi, I can’t use Gemini 2.5 and Flux Kontext Pro anymore. I’ve used them several times before, but suddenly now the Generate button is greyed out.Did I miss something? Please help, thank you.

We’re pleased to roll out an exciting new enhancement to Self-Service Policies in the Adobe Admin Console for Enterprise customers, introducing the “Enforce Auto-Update” option! Go to Admin ConsoleBeforePreviously, IT admins could enable the Auto-update option for users in the Creative Cloud desktop app. However, users still had control over whether to keep this setting turned on or off. This meant admins needed to rely on users to maintain the auto-update setting correctly, or manually manage updates across individual devices, often leading to inconsistencies in app versions, delayed updates, and additional administrative effort. NowWith the Enforce Auto-Update policy, admins can easily keep Creative Cloud apps up to date. Once enabled on a product profile, all end-user machines linked to that profile automatically receive the latest updates without any manual effort.When this policy is enabled: Users will no longer be able to disable auto-updates in their Creative Cloud desktop app.

my acc is suspended I have many works to do plz help me  

My employer recently purchased an institution-wide license for Acrobat Pro, which I am now set up for on my laptop. But now when I try to enter Photoshop or Lightroom, which I have through an individual paid subscription, it won't let me in and it tells me that my license has expired. It's not. I went to the Adobe website and logged in with my email address and password from my individual account. It's showing me the recent files that I had saved to the Creative Cloud, which is not all of my files, and it's giving me the option to download the desktop app. But I already have the desktop app, or at least I did before. If I download it again, will it keep all the files that I have in there, or do I lose them all? I use Photoshop and Lightroom frequently and have them in the access tray at the bottom of my screen. I would like to be able to click there to open them (or click on a file in my hard drive) without having to log in through the Adobe website all over ag

Couldn't not sign in show - "This site can't be reached" need help

We have a requirement to retain the  Audit Logs for much longer than 90 day, which is the current option in the Adobe portal. If that option isn't possible, it would be good to provide API access to enterprise customers to export and retain the logs themselves. Manually exporting the log every 90 days, while possible, is unreliable and unsustainable process. Please refer to E-001712519. Thanks,