Enterprise & Teams

As final resort posting here. We have an enterprise account with our organisation, but the person that created this account and managed it, left the company. Our system admins closed down the email address, so we're kind of stuck and running into circles when it comes to support, this account is for school purposes and it seems that Academic Software (Belgium) is involved but they suggested to reach out to Adobe Support since they can't access the account either. This is going on for a month now and employees still cannot use Adobe software. Another issue we might be facing is that since this person is no longer with us, the mailbox associated to the contract owner no longer exists. There are no clear steps to be found on what we can do. Hoping to get useful answer here.Thanks for any feedback!

Hello,    I have a client that is being billed for not only their subscriotions to Adob but for two other cleints as well.  This has been happening since March and I have yet been able to reach somebody to assist with getting the charges refunded to the one client and then rebilled to the proper client.  They have been over charged for the other two clinets licenses by $3,512.81 - I have been told that there is nothing that can be done by Adobe support.  I find this hard to beilive and if it is true very discouraging.  Tammy

I too am interested in how the organization can keep the license if the employee leaves the non-profit.  If the Adobe account is set up using the employee's non-profit email account, shouldn't the license stay with the organization that purchased it? 

 MacOS Sequoia 15.3.2 / Firefly webappQuesto è quello che appare quando usiamo Firefly SENZA essere loggati: come vedi appaiono tutti i modelli di generazione di terze parti Questo invece è quello che appare quando usiamo Firefly LOGGATI con l’utente Adobe: come vedi i modelli di generazione di terze parti NON appaiono Su Admin Console ho solo questa voce e, in teoria, i modelli di terze parti dovrebbero essere abilitatiqualcuno ha una soluzione? Grazie 

I have been granted access to Creative Cloud by my college IT course for web development. I can install the apps I need as follows: Creative Cloud desktop app, Photoshop, Bridge, Dreamweaver and Illustrator; all except XD which gets to 100% of the install then fails with error code 191. In addition, the CC desktop app itself fails to update with the same error.I have an administrator account. I have tried all 5 solutions outlined here: https://helpx.adobe.com/download-install/kb/error-code-191.html to no avail. I have completely uninstalled all apps, including the CC desktop app itself, run the AdobeCreativeCloudCleanerTool, and reinstalled from the ACCCx5_10_0_573 ZIP file (reinstalling from Creative_Cloud_Set-up.exe from the website, or through the Microsoft Store, gives the same result; I tried). I get the same error in every situation. I even tried installing with both anti-virus and firewall turned off to no avail.The information for error code 191 on this site is completely opaqu

I recently subscribed to an Adobe Team membership, and since then, I am unable to access my original Behance profile. When I log in, I am directed to a new personal Behance account that does not contain my previous projects or data.behance.net/sabaakhokh557b This is now unable login

We recently setup an Adobe account for our not for profit organization.  While setting it up the person helping me confirmed they had received our tax exempt certificate.  Now a few months into it, we are still being charged sales tax.  Who do i contact to correct this? 

For some reason when I try your steps this is what it shows me when dealing with an AI asst. Also it says this on my home profile page: This is what it shows me: it shows nothing for me to manage?  does that mean I do not have the free trial?  even though I put in my CC information?   

I use an older Mac with OS 10.  The machine will not upgrade to a current OS.  That said, I have been sucussessfully running Photoshop and Lightroom 2020 without problems until I had to sign out.  Now, I can't sign back in because the Photoshop version is no longer supported and Adobe and when signing into the account, Adobe gives an error that my browser is too old. Are there any methods to reactivated the software and/or without  the sign-on page? Thanks  

Hello,I'm on an Adobe Enterprise plan. On my original computer everything is working and I have access to all the apps. I got a new computer, installed Creative Cloud and logged in via my institution's SSO (as I do on my original computer). I'm logged in under my enterprise plan (it says "Enterprise Plan") but I don't have access to any of the apps (everything says trial only).  And when I log into Adobe Podcast all my projects are missing. Why is this? I'm afraid if I log out of my original computer I'll lose everything entirely.  Both are Mac OS devices.

I have a request to reduce the number of licenses in my account as our company has made staff changes. I've chatted with support 5 times, and all failed, even though I've clearly stated that I am not accepting any offers. But they kept saying they would check and then disconnected. I've contacted so many times and I'm tired of this situation. Has anyone experienced a similar problem? And ultimately, how can I reduce the number of licenses? Does the support department have some kind of KPI set when reducing a customer's licenses? This way of doing is really absurd.

Hi, I have been paying monthly subscription for my enterprise plan but unable to use most of the apps. I couldn't find a way to contact adobe about it and losing my money has been frustrating. Can anybody help me find a way to cancel the plan completely?

Issue:A user (A) is experiencing issues with Acrobat Pro, specifically with the feature that allows sharing to the Creative Cloud, enabling users to collaborate. The user can still use other features of the Acrobat Pro with no issue; the software is treating her as if she does not have a license only on the homepage, as well as the page shown in the screenshot.  Desired:The Share button (as well as the “Ask AI Assistant” feature) is available to another user (B) who has the same license and is running the exact same version as User A (as of October 9th, 2025).  What I have tried:Checked for updates.Logged out and back in again.Repaired the application.Reinstalled the application.Had the user logged into a different computer.Unlicensed the user and assigned it back.Launch the program through a web browser. I then went on a 3-hour remote session with 3 different “specialists” from Adobe Enterprise Support. What they did in addition to what I have already done:Rei

Olá, Gostaria de cancelar meu plano e excluir minha conta. 

Hi everybody,currently running creative cloud on iMacs m1 24" in my lab: the app detects new updates and executes them fine on some iMacs, on some other iMacs just doesn't wanna detect new updates, not even if I search them manually. Why so? The only solution I found is to completely uninstall the app I want to update then install it again and it comes out with the latest version, but it obviously isn't a feasible thing for me on the long term as I have to frequently update the software on like 60 machines. Tried with the repair/cleaner tool with no success. Any help? Thanks in advance

Hello, As I cannot find a way to contact a human or chatbot via phone or chat, I am posting my problem here. Perhaps someone on this message board can assist me with resolving the issue.I wish to cancel my Adobe subscription, Acrobat Standard, prior to the automatic renewal on 12 October 2025. When I attempt to do this today, 9 October, 2025, I am told that I will have to pay a cancellation fee of 13 USD (see screenshot), which is basically a charge for an extra month with no access to the services. My question: on what day could I cancel this subscription without the cancellation fee? That is, if I cancel on 12 October, would I not incur the fee? But if there were then no fee, wouldn't I then have to pay the subscription cost for one more month of services, as the contract automatically renews? Thanks for any clarification, community. Kai

IT Roundtable – October 2025 Edition, #Adobe MAX    Location: J.W. Marriott, Los Angeles, CaliforniaFormat: Hybrid – Join live in person or virtually   The Adobe IT Roundtable is a dedicated space for IT administrators to connect directly with Adobe product managers and peers. Join James Lockman (Principal Product Manager) and Lori DeFurio (Principal Technical Evangelist) live from Adobe MAX 2025 as they share:   Takeaways on Adobe MAX, including announcements and product updates Admin Console updates Security & Deployment updates   Whether attending live or joining remotely, this hybrid session invites everyone to engage in a live Q&A, gain insights, and stay ahead of the curve on Adobe product developments.   Register here: IT Roundtable   Not registered for Adobe MAX 2025 (October 28-30) yet?   Register here: Adobe MAX Stay informed! Explore all the latest updates & releases on our ICYMI page! Have q

Hi, I migrateed my student account's adobe portfolio to personal account. It successfully migrated but i cant use behance integration with that site with my personal behance account. How can i integrate it? Please help.

Our Business have a Creative Cloud Pro plan. From what i've read we should have access to the Non-Adobe Models in the Boards Section. I see the option, it tell me that thew Admin must allow it.When we go in our Admin Console in the Asset Settings, we don't have the Non-Adobe generative AI models tab. I don't understand why.Thanks

Our goal: We would like to enable SSO with our Azure AD and then sync users and groups to the Adobe console so that we can automatically assign licenes based on group membership. A couple question that I have as I have tried to walk through the documentation to setup the SSO and Sync: During the process of setting up SSO using OIDC, it asks about the "Automatic account creation". Default is enabled. Should this be disabled if we are planning on setting up sync with Azure AD or do they have seperate functions?During the process of setting up SSO using OIDC, it creates an Enterprise Application in Azure. When setting up the sync (SCIM), should I use this same Enterprise Application provisiong section or should I create a seperate one to use just for the SCIM sync? Thanks in advance.

 I’ve been trying to cancel my Team Adobe subscription, but I cannot find the “Cancel Plan” button in the Admin Console. I’ve contacted Adobe support several times, but every agent keeps telling me there are “technical difficulties” and asks me to wait 2–4 hours each time. This has been going on for days now. I’m still within my refund period, but I feel stuck because no one has been able to provide a proper solution. Has anyone else faced this issue? How can I actually cancel my subscription without further delays?

Hi there. My first post here.Here in my company we subscribed for two creative cloud pro licenses. We then created two accounts and installed some apps on two different pc's of our lan. I'm one of the two users. Here is the question:When I'm at home doing some smartworking ( and my workstation at work is turned off), am I allowed to use the same account for installing the apps on my personal pc and use them freely?many thanks in advance,MaxItaly 

For Adobe Acrobat, the 2- device login limit really needs to be revisited. We are an Adobe Creative Campus and are also using Adobe Acrobat and Adobe Sign for major workflows, and our administration in higher ed employees often have a desktop, a laptop, a tablet, and a phone, and they need to be able to sign Acrobat documents on any device at any time due to their schedules. Signing in and out each time is not convenient and negatively affects productivity.  I can understand for Creative Cloud, the 2-device limit, most are using a laptop and a tablet or a laptop and a desktop and for creative apps that makes more sense. But for Acrobat? It doesn't make sense. Please consider allowing Acrobat Pro users to have up to 4 devices!

Hi there..Fairly specific question here about licenses and the limit to 2 machines pr account.I work at a University, and while the University have way more, I run about 50 machines with ADobe licenses on them. These licenses are tied to the machine, and not the account the students have.Basically they are machine-licenses that lets anyone log on to them, log in with their Adobe account, and use the software without having their own subscription going.And this has worked fine for a long time now!However, this year I have a student that reported a problem I have not encountered the last 10 years I've been working here, and we've had these machine licenses for as long as I can remember.Case is:Student has his own subscription tied to his account.Student has two machines for that account (laptop and desktop).Student logs in with that account on our machines (with local machine license).Adobe claims he's trying to use his license on more than 2 machines.Should it not ignore his personal li

I accidentally chose "Personal Profile" instead of "School/Company" when signing in (the mail is provided by my university). Now, when sign out and sign in again, there was no prompt to choose type of profile anymore but automatically sign in to that personal one. There is nowhere to turn off the "automatic profile selection" as Adobe said. What can I do now? Can I delete this personal account and still use my school mail to sign in again (to have the prompt to choose profile) or if I delete this, the mail will be deactivate, too? Help me plsss.