Enterprise & Teams

We have purchased over 40 laptops but have previously registered (Acrobat 2020) with a single account and assigned a device to each registration. We have now moved to Acrobat 2024 using the same process but on the 3rd device the device limit has been reached. Why?It is not practical to assign registrations to individual staff members as they ‘come and go’ so we need a static account which has worked perfectly in the past.Where are the missing licences and why can’t we assign them to the devices as before?

Who else has been experiencing too many issues with their Adobe programs? From Photoshop to Illustrator, premier and creative cloud. Every program we use as a team has crashed, frozen, glitched, or disconnected itself.   Adobe what is happening? I have used this service for over a decade and have never experienced so many issues that ultimately affected my workflow and our overall business. Adobe please help us out here from being crippled by these issues.

I am currently using Adobe Admin Console (admin.adobe.com) and I am looking to automate Adobe product provisioning through REST APIs.I would like to know whether Adobe provides APIs for the following:1. Assign Adobe product licenses to users.2. Remove Adobe product licenses from users.3. Retrieve users and their assigned product profiles/licenses.4. Add users to specific product profiles.5. Automate or trigger Adobe software deployment/installation on end-user devices.I have reviewed the Adobe Developer Console documentation but could not find clear information covering all of the above scenarios.Could anyone confirm whether these APIs are available and point me to the relevant documentation?Thank you.

We have an account created by Fedele Di Maggio and he is not anymore with our company but we receive a payments and his card and account is blocked. We have bought a new subscription under Dipocket Ltd. for Maria Bielik, we would like to cancel the one for Fedele Di Maggio on Dipocket LimitedWe are currently locked out of our account. The administrator who created the account and set up the billing card is no longer available, and we cannot log in. Could a support representative please contact us directly to help resolve this issue and restore our access? Or just terminate the account completely. We cannot login to Orphan account and use Orphan person account and your system does not have ANY normal ways of contact if you are not logged to your account.Translate 

Our company is implementing Conditional Access with our rollout of Windows 11.  We have found that the Creative Cloud Desktop application does not support logging in to the user's Adobe ID with Single Sign On when Conditional Access is enabled.  The issue seems to be that the Device ID is not passed during the authenticaiton attempt, so Conditional Access does not trust the device, even though the device the user is attempting to login from is a trusted device.  Adobe's workaround is to use Sign In using your browser.  This method works, because the browser login does pass the Device ID correctly.  But the issue with this workaround is that SIgn In using your browser is hidden in the Help menu, not in a place where it is visible to the user.  We ask that Adobe improve the login experience so that the default login form passes the Device ID correctly and otherwise conforms with Micorosoft Kerberos to support logging in via SSO.  Failing

I need to get a third party to sign a document with a qualified electronic signature. Do I need to have an enterprise licence to do this, or is this something the third party needs

Hello, Ive received a few email about consolidating our two individual licenses to one teams plan license. His email, links appear to be legit but there is something strange about our email conversation. He is not answering my questions im asking and is not providing me with the documentation im asking for. He just asks if I want to proceed. Which makes me believe something is not quite right.   His footer has Amit Sharma Customer Success Account Manager in it with the Adobe logo, San Jose Address etc. Is this a phishing email or just a bad sales rep? [personal information removed by moderator]

If you access the admin console, go to "Storage", "Individual user folders" and "Inactive users", you are not able to able to navigate through the folders there. The only thing you can do, is to go to the next page, which is very time consuming, in case you are searching for a specific folder and if there are a lot of pages.  Suggestion for this page: Add a search bar, where you can search for names of folders.Add something to increase the number of shown items at the bottom.  We dont really understand, why this is all possible in the "Active Users"-tab, right next to it, but not with the "Inactive Users"-tab.

Our team has implemented MFA across our organization. However, several employees have raised security concerns because they are receiving MFA requests seemingly at random and at unusual hours (for example, at midnight).We have reassured our users that their passwords have not been compromised because Adobe requests MFA verification before the username is entered. Nevertheless, all affected users have questioned why the process works this way, since with most other applications, receiving an unsolicited MFA prompt is typically considered an indication that a password may have been compromised.While we understand that Adobe documents this authentication flow in its support article (Adobe Two-Step Verification Documentation), we struggle to understand the security rationale behind this design choice.We raised our concerns with customer support and were told that the issue would be discussed internally and that we would be kept informed. However, the case was later closed, and we simply re

We are experiencing an issue with the Adobe Express integration for ChatGPT for one of our managed Creative Cloud users.The user has a valid Creative Cloud license and Adobe Express shows the account as a Premium member. We have confirmed that the user can access Adobe Express normally at express.adobe.com using the correct company-managed Adobe account.We also tested animation directly within Adobe Express. Animation works successfully when performed in the Adobe Express web application.However, when the same Adobe account attempts to animate an Adobe Express design through the Adobe Express integration in ChatGPT, Adobe consistently returns:“The account type doesn't allow access to the requested operation. Please contact your administrator for next steps.”Error code: `INVALID_ARGUMENT`We have already:* Confirmed the correct managed Adobe account is being used.* Confirmed Adobe Express Premium access.* Confirmed animation works directly within Adobe Express.* Disconnected and reauthen

My Creative Cloud app just stays in the loading screen. This is following notifications about a disc error in Photoshop that didn’t allow me to save any new files and InDesign telling me I needed to delete and reinstall the app (hence why Creative Cloud not opening extra frustrating). Anyone know what’s wrong and how to fix this?

Hi, With an educational licence for Adobe Creative Cloud 'CCE All Apps for K-12' Is it possible to use the ChatGPT 'Adobe' Plugin? The issue is when a user tries to install the Adobe Plugin with ChatGPT (Free Tier) it prompts you to sign in, once you do this the following message is shown: 'Your organization does not allow access to third party applications.' I have looked in the Adobe Admin Console and cannot locate an option to allow/configure this under:Admin Console → Products → App Integrations.  Enter Account DetailsMany Thanks

I recently made an update, to my mac after which i am unable to launch my Lightroom Classic.All the other apps i have installed is working except for the light room classic

Hello I need help, I have a behance account that I can no longer access, the email I used for it, now I use for a new adobe account and I lost the old one, is this possible? The profile still exists

Hi! I have a small printing business and I’m interested in trying Adobe’s 14-day free trial for Teams/Business before deciding whether to subscribe.However, I couldn’t select the 14-day business trial option on Adobe’s official website. It says you offer 14 days trial in your official website, but whenever I click it, only Individual and Student plan appears, not business one.Seems like this is a website or technical glitch on your end, specifically related to website interface issue that handles by your IT department. May I ask if the Adobe Teams 14-day trial has been discontinued?I would appreciate any information or guidance you can provide. Thank you! 

I opened my Creative Cloud app today and had a notification pop up that an update was available. I could not do it at the time as I was opening the app to access other information/update a different program. Now that the notification is gone, I can’t seem to find where or how to update this thing. Closing/reopening it doesn’t bring the notification back.Customer service has been no help. I was directed to a page troubleshooting when other app updates aren’t showing in Creative Cloud, which is not my issue. I can see and update my other apps inside there just fine. 

Hello adobe team, we need some help here. I'm appreciate all the effort with this...I work in a private hospital in Costa Rica, and we have some corporate subscriptions, between them we have an employer that need to be part of our corporate tier, she needs use Adobe Acrobat but the worker makes the mistake that create a personal account with the corporate address, so now we need to resolve this in somehow. We add the user in the portal but when the user tries to sign in the Adobe product shows as a personal account and no corporate. There's something that we can do here with this? We also tried delete the personal account, but I don´t know how long takes this process but nothing changes, we also tried eliminated for the corporate tier and add her again, but the same error. We love all the help that you can provide us with this… [Admin - screenshot redacted - personal information removed]  

Could you please help check my subscription plan?I am using a corporate account, and Illustrator has been working normally without any "Expired" issues. However, Photoshop keeps suddenly showing as "Expired" every one or two months.Could someone please advise what might be causing this issue? I would appreciate any help in identifying the problem.Thank you.

I have been contacted by multiple Adobe contacts over the course of several years, to consolidate Adobe accounts that are under my company’s email domain, but really should be treated as individual accounts where each user is paying their own fees (they just happen to be using their work email to do so).I get the asked the same question, if I am willing to consolidate these under my corporate account.  I have reviewed and researched this, and not only their accounts cheaper, but they are not sponsored by my company.  I keep saying I don’t want to consolidate, and my request is ignored and I am asked again.The latest thing is that Adobe has also started CC’ing the other contacts when they ask me this question.  So, my bosses wife, who has nothing to do with the company except an email name, is being included on the emails.  So then I have to explain to those people what’s going.I have now reached out 6 times, over more than a month, to the last person at Adobe to ask me this question, a

Hello,we are experiencing an issue with digital signatures in Adobe Acrobat/Reader after performing a Windows in-place upgrade.Our environment:Windows clients currently running Windows 22H2 or 23H2 In-place upgrade to Windows 25H2 The upgrade is performed using a Windows ISO through Baramundi Users have created their own Digital ID in Adobe They created the Digital ID via "Use a Digital ID" → "Use a Digital ID" / "Sign" As the storage method, they selected the Windows Certificate Store In addition, each user configured their scanned handwritten signature as the signature appearance in AdobeDuring testing of the in-place upgrade to Windows 25H2, we noticed that after the upgrade, the previously configured digital signatures are no longer available in Adobe.Our goal is to ensure that users can continue using their existing Digital ID and signature appearance after the Windows upgrade without having to set everything up again manually.We would therefore like to know:Why are the existing D

What is the difference between a Federated-ID and Adobe-ID. how do I change a user from one to the other?

Hello all, My company has one Adobe license, which allows us to use the apps on two desktops simultaneously. If buy another license will we then have four seats? Thanks.

TL;DRIf the AI Assistant in Acrobat for Microsoft Teams has stopped generating meeting summaries, or the transcript list in the Acrobat Teams Personal App is empty, a likely cause is a Microsoft Teams admin setting called Transcript API access. Microsoft now ships this setting off by default, which blocks Acrobat, along with any other third-party app, from reading Teams meeting transcripts through Microsoft Graph. This is a Microsoft-side change, and Adobe cannot enable it for you. Your organization's Microsoft 365 or Teams admin needs to enable it. Who this affectsOrganizations using Acrobat for Microsoft Teams (web connector or Teams Personal App) Anyone relying on the AI Assistant to summarize Teams meeting transcripts in Acrobat If your tenant already has Microsoft Graph access enabled for the transcript API in the Teams admin center, no action is needed What ChangedMicrosoft added a new admin control, Transcript API access, that governs whether any third-party app, not just Acroba

We are in the process of setting up Adobe Sign to integate with Dynamics 365 online. One of the ways we are attempting to use Adobe Sign is to initiate in-person signing.  The question that I have is, is it possible to initate an Adobe Sign agreeement if the receipient does not have an e-mail address? 

I bought a new labtop. So I have to download premiere pro again. But when I click the premiere pro app, it is not open. I already subscribed the premiere, and paid the price. But it doesn’t work. when I try it on chrome, the same happens.What should I do now? Please resolve it.