Enterprise & Teams

Herkese merhaba. Ben farkında olmadan üyelik almışım ve bu güne kadar kredi kartımdan otomatik çekmiş, kartımı kapattığım için ödeme yapılamadı maili alınca farkettim bir üyeliğim olduğunu. Şimdide kapatmak istiyorum ama 1 adet fatura göründüğü için kapatamıyorum, ne yapmam lazım?

I wanted to create a reusable workflow but I don’t have that feature on my account. See screenshot below. What do i do? Is this because it’s not included in my licence? Thank you for those can help. 

I applied (for my organization) for the non-profit licenses ($15/yr) and was approved by the vetting org Goodstack. But I have not been designated the "Admin" so I cannot login to the Admin portal to adminster the licenses. ?

Meine Kundennummer: [personal information removed by moderator]Meine Abozahlung erfolgte zum 16.09.26, aber die Credits wurden nur auf 600 gestellt, nicht auf 4.500. Nächstes Zurücksetzen erfolgt am 27. September 2026. Das kann ich nicht nachvollziehen, weil der neue Abomonat mit dem 16. beginnt!

I’m currently being overwhelmed in my CCD app with the Adobe Stock section currently showing EVERYTHING our Enterprise account users have licensed. It would be great to have a toggle at the top to show all or just my individual licensed images. I can’t find anything now as its like scrolling through the entirety of Adobe Stock.  

I am trying to deploy Creative Cloud via Intune for Microsoft Surface 7 laptops (ARM based Snapdragon X processors). Before I package the software for Intune and script it, I’ve run it on a local device to test that it installs ok. When I run the setup.exe just by double clicking it I get the following error.There is nothing being logged in the PDApp.log within any of my temp folders.Has anyone else successfully deployed the self-service package of CC to ARM based devices via Intune? What am I missing? I’ve followed Adobe’s documentation and it’s no good. My package details are below: 

Hello,Following the release of Creative Cloud Desktop 6.10 and the "Limited Beta of AI Assistant integration", we are facing a issue. For security and compliance reasons, we cannot deploy features that are still in Beta.Currently, when we create deployment packages using any versions of Adobe applications, they still include the latest version of the Creative Cloud Desktop app by default.Is there a way to force the packaging of an older version of the Creative Cloud Desktop app while the AI Assistant remains in Beta?Alternatively, what options exist for enterprise administrators to disable or block this Beta feature completely?Thank you.

When using my work microsoft account i cant log on  ipadOS 27 because its reported as macOS and we have blocked macOS in CA.Its the same on all  the adobe apps. 

Today I received to Emails from someone who identified themself as B Vivek Sharma. He said he is “my account manager” at Adobe. The logo looked “off” being a red letter A on a white background, surrounded by a red box when your logo is typically a white letter A surrounded by a red box. The first email begins as follows: “Trust you’re doing great! I am Vivek, your Account Manager at Adobe, and I happen to see that your company has multiple contracts and wanted to check if this is Intentional.” and the second email begins, “There are several individual Adobe licenses under your company domain that are currently unmanaged and billed outside your team account. Not taking any action right now may lead to:”  First, I don’t have a company or a company domain or company contracts. I have exactly two subscriptions with Adobe, not multiple Adobe licenses. The email was trying to get me to click on a link and “book a meeting” with him which I am not about to do. The email appears to come from ad

Hi, our domain is claimed and we enabled the Azure/Entra User Sync for SSO.Sometimes SSO does not properly because a person has two accounts for our domain.A business account (created by the Azure Sync) and a personal account which they created themselves some time ago when the domain was not managed.As a regulatory and legal requirement we need to get rid of those personal accounts.Either migrate their data to the company account or force the user to change the e-mail address to their personal one. How can this be done ?

As a license Admin, it is essential to keep track of user licenses as people join, leave and change roles within the business.Currently there is no way to track even basic usage of Adobe software.  We need an option to see the last sign-in time for a user at a minimum, and ideally that data on a per application basis, so that we can see what software users are running to ensure we have the correct license applied. I'm not asking for any detailed tracking, but the user has to be signed in to their Adobe account within the software, e.g. Adobe Acrobat, and presumably when the application is launched this performs an authentication interaction with the Adobe platform, so it would be very easy to give a last signin time.

I do not own a tablet, and my computer does not have a tablet linked to it. I did search it up, and the only solutions I was able to find were to download from Chrome, which I have been doing; to restart the device, which I also did; and to check for storage, but I have a TB of storage available. I was able to successfully download Photoshop and Premiere, but Illustrator is just giving me the tablet version which I cannot access. Am I doing something wrong? I did check, the PC version of Illustrator is part of my plan.

Hi all! In our organisation we use Adobe Acrobat Pro in a Citrix environment for our users to work within, which has been working like a charm up until an update to the application on the gold image that we made a couple of weeks back, updating to version 2023.003.20244 (64-bit) Before this, Adobe would not have a problem with users signing in and out, onto different machines and desktops, and would make use of the following two registry keys to never prompt the user to deactivate a previous device: [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1" [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1" After the version update however, users are prompted to sign back into the app every time they log in to Citrix, and are then prompted to deactivate a previous device. I can confirm that the registry keys above are still present in the environment. We're just confused as to why it seems to have stopped w

Hello,I am the legitimate owner of a perpetual Adobe Photoshop CS6 13.0 Polish Windows TLP license, purchased through Adobe Buying Programs for my company.The license is still present in my Adobe Licensing Website (LWS) account. LWS currently shows:Product: PhotoshopVersion: 13.0Language: PolishPlatform: WindowsI can also still download the official Photoshop CS6 13.0 WIN ESD PL installer directly from my Adobe LWS account.I recently moved to a new Windows computer. I downloaded the installer directly from LWS and attempted to install Photoshop using the Windows serial number displayed in the same LWS account.However, the official Adobe installer displays:“The serial number you entered has been revoked. This product cannot be installed.”The same licensed Photoshop CS6 is still working normally on another computer. I have not deactivated it there because I am concerned that Adobe may then refuse to reactivate it.I contacted Adobe Support. They checked the serial number but told me that

Hello, Adobe Team. So, a month ago I got this free trial for Adobe Creative Cloud and I tried that, then now I want to cancel it because I really don't have money to pay because since the first place I just need a trial and don't have any further plan to subscribe since I'm so poor right now I'm unemployed. I try the trial because I have this design commission and it needs some features from Adobe Illustration, so I grab the trial as my best chance.  So, I'm so confused right now because I can't cancel the plan and it says that if I do a cancelation I'll get the early cancelation fee which is I can't afford at all... so do you have a solution for me to cancel the plan without getting any charge? Because I don't use the app since the trial was end. Thank you so much beforehand and please help me out.😓

“Other Versions” is not available for Photoshop and Illustrator. 

I have a problem with account setup when i try to add my phone number i get error An error occurred while performing this action. Please try again later.

I recently lost access to my school adobe account and my adobe portfolio. I contacted my school IT and was granted access back but my school Adobe account but portfolio website is no longer visible on my edit page. I have no access or view of it. Is there anyway I can retrieve the information and my website back so I can transfer it to my new personal account? I got an email stating "Hi, We're contacting you as our records show that your organization administrator has closed your Business ID, which means you can no longer access your Portfolio from that Profile. To ensure your work is not lost, we automatically migrated your Portfolio to its authenticating Enterprise/Federated ID: [school email]. Im not sure what it means. I just want to get my portfolio website back so I can transfer it. The original website url is still says it is in use but my access to it is completely gone. Please advise!

Some users in our enterprise are experiencing an issue when working with PDF Portfolios. When attempting to open a component file (PDF) from the portfolio, the new tab with the file is blank. Closing the tab and reopening the same file will correctly show the file on the second attempt. This behavior is occurring on version 2026.001.21771 of Continuous Release. This is affecting only a handful of users. We have attempted some of the usual Preferences tricks like disabling Enhanced Security and Protected mode, but they don’t seem to do anything.

Hey! i want to Export some Libraries that i share with other people of the company to one of our drives to archive it and make space for new ones. When i try to Export the Lib through the Adobe CC desktop app, after some % i get an error message saying “something went wrong” and “contact support”. Its not always the same % and there is plenty of space on the Drive. I even tried other drives and the drive where CC and the temp lib files are located, nothing worked so far. Maybe someone had same issues and a solution for this? :)Thanks in advance!

My Invoices never show VAT, how can you activate so all future invoices show the VAT?

I need to speak with a HUMAN to get support for my Adobe account. HOW can I do that? I had a ticket in with them and they closed the ticket without solving the problem or without even any followup. THIS IS URGENT!! My admin account has been hijacked.

Hello !So, I’m reaching out here for help because I’m starting to feel a little desperate. I apologize in advance if my request is long and unclear (English isn’t my native language).A few months ago, I wanted to try the personal student subscription to work on a project for my studies. So I signed up using my student email address (the one from my university). I didn’t realize I already had access to academic software (through my university.I think this caused some kind of glitch, because I never received a confirmation email for my personal subscription, and my Adobe account history is empty, as if I’d never paid for anything. However, I am being charged €24.39 every month with no way to cancel the subscription since it’s invisible (it doesn’t appear anywhere).I first looked for a solution on the Adobe website, but since my account is linked to the university, I keep getting redirected to the university’s IT department. They told me they don’t handle “individual” subscriptions and th

Starting a week or so ago, all of our corporate machines have started to report errors when attempting to update Adobe through RUM.   After digging through logs, all of our machines are reporting the following:[2026-09-04 09:05:01:0217] Adobe ARM 1.824.460.1149 logging started.[2026-09-04 09:05:01:0217] Command Line: /RUM /ProxyUserName:"" /ProxyPassword:"" /PRODUCT:Acrobat /VERSION:26.0[2026-09-04 09:05:01:0222] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}[2026-09-04 09:05:01:0222] ProductName: Adobe Acrobat (64-bit)[2026-09-04 09:05:01:0222] ProductVersion: 26.001.21789[2026-09-04 09:05:01:0222] ProductUACPatching: enabled[2026-09-04 09:05:01:0251] Failed to get Value for StringID: IDS_ACTION_CONNECTING[2026-09-04 09:05:01:0251] DownloadFileAndWait isComplete returns error[2026-09-04 09:05:01:0251] Error Code: -2145386493[2026-09-04 09:05:01:0257] BITS AddFileSet failed with error:[2026-09-04 09:05:01:0257] Error Code: -2147023651[2026-09-04 09:05:01:0257] downLoadFileSet()

Ho chiuso i vecchi account e ne ho aperto una nuovo che vorrei utilizzare sempre come fare?