Enterprise & Teams

Hi - yet another issue with profiles in Adobe! I've got some Adobe Express projects on both of my Personal profile and my Business profile. I'm trying to merge them all to my Business profile, or ideally just trying to access the projects but when I sign out of Adobe Express, everytime I log in it only shows my Personal profile.  I have turned the profile picker 'on' in my account settings, cleared cookies/cache, changed my password, a different browser and still it won't let me access my Business profile! Any ideas? Thank you!

A day ago, I messaged Adobe saying I'd like to cancel my Adobe Acrobat teams account; I just didn't need it anymore. They contacted me over chat and let me know they cancelled it, great!I just got this email today with the subject line: Action Required - Avoid Scattered Adobe Contracts! It goes on to say there are users under my account that are adding other users and that is costing me with no discount. Is this legitimate? It's from  xxxxxxxx@adobe.com[Edited by moderator: Email address has been removed as this a public forum.]    

We need Adobe to change their identity settings in the Administrative Console.  The Max Session Life and Session Idle Time settings are normally set to default as unlimited.  We have set these for our institution and really need Adobe to change this timeframe to be able to increase the number of days for Max Session Life and Session Idle Time -- having options like 30, 60, 90, 120 days would be extremely helpful. 

How can I add more than 1 api to a project and also is there any api which could give us user activity logs ?

Option to enforce a hard limit on the number of entitled users added to a Product Profile beyond the allocated.   For example: In XXX Product Profile, I allocated only 15 licenses to this profile. However, the product admin can add 20 entitled users. How do I restrict them to adding only 15 users and reject or show error when the product admin adds the remaining 5 users. This control is critical to an organization who has to manage multiple product profiles and would not want sub-unit teams to overblow or eat into license pool allocated to other profiles.

Any idea what may cause a setup to exit with Error Code 5?  There is no information on Error Code 5 on the error code page here:Creative Cloud Help | Troubleshoot Creative Cloud apps installation and uninstallation errorsThe log below mentioned something about language...  So I tried explicitly setting the language using --installLanguage="en-US", and that didn't change the result.Thanks...Here is the log.  This is Win7x64. 06/29/16 09:25:36:622 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Build Version - 1.9.5.14106/29/16 09:25:36:623 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Logging Level verbosity Set  to 406/29/16 09:25:38:484 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is installed on the system ...06/29/16 09:25:38:484 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Bootstrapper launch loc

We are a government organization with strict data residency requirements. Please add the ability to fully disable Adobe cloud storage (specifically in Creative Cloud Enterprise and Acrobat Pro Enterprise for our purposes).

this morning none of my software works. The message is that "The administrator has not assigned any apps or services to my account." I can't contact the administrator in any way. Help!

So, here it is September of 2017, and I am #1 having to remote into a remote network to use CC Packager, so it doesn't suck up all the bandwidth here at work (20M/20M fibre), which is where I purchased it for, otherwise I won't be able to finish downloading a single CC package, because it will literally down my branches' MPLS connections to the main hub here, just packager BY ITSELF and #2 so I can let it take forever to download on a 30 Mbps / 5 Mbps network elsewhere, and then tonight transfer it physically to a thumbdrive, so I can bring it back here to work tomorrow via my freaking car, so I can finally get my users their g#$ D#$m software before next decade. LOL

Under this account/email, I have a personal profile with about 500 files in Adobe Express. My organization just added this account under a new umbrella Teams account, and as such, has transferred my license from my personal profile to a second, new Teams profile (both still under this email).  My hope was to quickly move all of my files over to the new Teams profile, but unfortunately online directions on this topic seem to be all over the place, with the main article suggesting manually sharing every single Express file you want to move with your new profile. I'm assuming there must be some way to do this all at once, especially considering it's all my account? Thanks in advance for any assistance. 

Hello I'm trying to configure that my users will login to Adobe with their Microsoft 365 enterprise credentials. I've found this documentation that seems prety clear https://helpx.adobe.com/enterprise/using/sso-setup-azure.html But when I try to make the first step (create a new directory); that option is grayed out. My Adobe account has several Adobe Pro licenses that appear grouped under the category "Document cloud". The instructions I linked before state that one prerrequisite is to have licenses in the "Document cloud for enterprise" (among other kinds). Is there a difference between Document Cloud and Document Cloud for enterprise? If I go to the Adobe main web store I don't see there's two different licenses for enterprise (there only let us select for personal, teachers, educative centers or business; but inside business I don't see any difference). What amb I doing wrong? Thanks for the attention

I recently imaged a new device, and I cannot seem to get adobe installed on it. A week ago we got this device, imaged it and installed all of the adobe software. The user mentioned that they need a larger hard drive, we ordered one, installed it and then reimaged it. Now when I go to install the software, it is throwing an error. I for the life of me cannot get adobe installed on this device. It returns the following error, found in the PDA log below. So far the troubleshooting steps ive done are as follows- Use the Adobe uninstaller tool, and it shows that there are no applications installed,- Remove any adobe apps if present.- Redownload / try different packages.- Try as local admin and network admin.- Try under different accounts.- Run from terminal.- Run the MSI.- Run the EXE. Either way no avail. It looks like its really getting hung up on this either the MSI failing, or the CCDA uninstaller failing 02/12/25 11:51:26:083 | [INFO] | | ASU | MSIInvoker | MSIInvoker |

I want to email Adobe. The chat is not available, because I am not an administrator. My issue needs attention from a human being, who is knowledgeable, at Adobe. I am in Europe. I am not calling the USA. Also, why is there a contact possibility on Twitter, but no email address??

In the last 24 hours I've spent nearly 3 1/2 hours on chat, the phone, sending screenshots, and allowing A.S. to remote in to my computer, and no resolve. I'll be looking for a negative starring system online and looking to replace our corporate package when our renewal comes up. I've repeated myself so many times to so many people who clearly didn't know anything about how they could help me. Get it together people!

As we are taken the current plan about adobe substance texture, But we not able to assign the license to our colleage as its crusial on workflow user not able to use the other adobe product. as its login with defferent accounti feel this issue will impacting with other work product hence i suggesting for to change or modilfy option for hope you understand.. 

Exciting News for Global Admins!  The latest Group Projection release in the Global Admin Console is here. It brings powerful new features to streamline group sharing, conflict resolution, and admin control—making user group management easier and more efficient across your organization!   Go to Global Admin Console   What’s New? Overwrite Existing Groups Global Admins can now seamlessly share user groups with existing organizations without deleting current setups. During the sharing process, choose to:✔ Merge groups for a unified structure.✔ Replace existing groups with shared ones.✔ Retain current groups for continued flexibility.   Note: Groups may be disabled for sharing if they are owned by another organization, Adobe storage for business isn't enabled, the sharing policy is turned off, or there are no child organizations to share with.   Enhanced Conflict Resolution When a user group with the same name exists in both the source and targ

Is there a way to pay extra to add more than 2 devices on my Adobe Individuals plan? I am tired of keep signing in and signing out when I use other devices to log in my account.

 How can I install an older version of Illustrator 27.00 for Pantone Solid Coated in Creative Cloud? The older version cannot locate the 27.00 version.

HI Is there any way of AUSST filtering by hostname , filtering by groups is not an option for us due to the very large number of users and turnover ( education ) . many thanks in advance 

Can I delete the TXT record containing "adobe-sign-verification=" and "adobe-idp-site-verification="?For the former, there's no documentation and for the latter, there is a vague mention here: https://helpx.adobe.com/enterprise/using/add-domains-directories.html#validateDemonstrate domain's ownership -> "Add information to your DNS servers to complete this step. Inform your DNS manager in advance so they can complete this step promptly.Adobe periodically checks the DNS records for your domain. If the DNS records are correct, the domain is validated automatically. If you want to validate the domain immediately, you can sign into the Admin Console and validate it manually. Next, you need to validate domains."Could someone confirm?

Hi,when we first started using libraries a number of years ago,we use to create them, erroneously, with the "Everyone" sharing option by default, and then adding members individually as well.Over the course of the years, a number of people, while using adobe stock, have been unknowingly saving their stock files in these libraries, because of the lack of the (odd) way creative cloud handles default Stock folders.This forces us to periodicallly go through the libraries and deleting these unwanted random files.Is there any way to remove the company-wide access to these library, and only keep the interested individual members? At the moment the "Everyone" option seems to be set in stone and i can't see any way of changing it. Could some IT admin have permissions to do that?As these libraries are widely used on a number of  assets, we would like to avoid going the route of duplicating/recreating the libraries, for fear of screwing up all of the linked items.Thanks!

Hi Adobe Team & Community,We are a Value Incentive Plan (VIP) customer using Adobe Creative Cloud for our company, and for the second year in a row, we’ve encountered a major issue when renewing our licenses.Our designated Adobe contact person disappears—their email is deactivated, and we are left without a new point of contact. This forces us into a long and frustrating cycle of reaching out to Adobe support, being redirected multiple times, and struggling to get a new contact assigned. The process is inefficient and time-consuming, especially for professional businesses paying significant annual fees.We’d like to know:Has anyone else experienced this issue? If so, have you found a better way to ensure continuity in your VIP account management?Adobe Team: Can you provide a solution or escalation path to prevent this from happening in the future? Having a clear process for contact reassignment would significantly improve the experience for VIP customers.Looking forward to insights

Hi, I've been using adobe apps for 3 years now with my university student license and I can access all apps with no charge, and recently when I attempted to use my Indesign app, it says my License has expired but I still I am still an existing student and have a few years left in my degree. I remember receiving an email a few years ago for a renewal and that fixed it before, however now I did not receive a license renewal email and currently in need of help if Adobe possibly made a mistake in expiring my student license.All help is appreciated.

We have an Adobe Enterprise account with one product: Adobe Sign - Enterprise.The person that set this up, and is listed as Contract Owner has left our company.In the Admin Console I can see pages for Overview, Products, Users, and Support. The Support page just links to this community and tells me to contact our administrator.In the users list I am listed as an Administrator but under Admin Role it says: "Product, Product Profile".So, my assumption is that the person that left the company thought they had made me the admin for the account, but they haven't.Now of course my issue is that nobody at our company has admin access to our account and, as far as a I can tell, no way to request a transfer. Does anyone know how to contact a team at adobe that deals with enterprise accounts? Anything I try to do to contact them through their portal just tells me to contact my admin.Is there an email address any one can suggect I can contact to get a process started to authenticate a new contract

You recently added some ads for apps and features that most of our enterprise users are not allowed to use, generating frustration on Adobe products.Example: Adobe Express and AI Feature Could you please remove shortcuts for apps/features in CC Desktop app if user is unlicensed to use them?