Enterprise & Teams

Hi. I would like to cnacel the Adobe Enterprise subscription for my company in South Africa. I do not know who my Adobe Systems CVG agent is and we are not receiving emails. Please provide contact information for someone who can assisit with this.

Hello all, My company has one Adobe license, which allows us to use the apps on two desktops simultaneously. If buy another license will we then have four seats? Thanks.

I just don't understand the thought process behind all this.I can purchase a license anywhere, but cant use it in a business without jumping through hoops if i've already purchased any kind of business license from the company.If I want to use it in a business, I pay more than 3 times the price for the same product, with the only additional benefit, that I can manage the license through a website and assign it to someone else if necessary.Products in stores are not obviously signed as teams or personal licenses, basically you need to know in advance, that every license you can find in a store is for personal use only and can't be used in a business.If you google "adobe lightroom license" you directly end up in the shop, without info, that it is a personal license you're buying, which can't be used as expected without jumping through said hoops.How is this a sensable and customerfriendly approach to licensing? No sane person would ever believe, that managing a license for lightroom in a

My Creative Cloud user's workstations aren't allowed on the internet. What are the absolute minimum domains that I can allow thru the firewall in order for them to authenticate to use the applications? That's all I need, nothing else. I found this url, but even the "minimum" number of domains listed concerns my security sysadmin: https://helpx.adobe.com/enterprise/kb/network-endpoints.html Thanks in advance, George

I have a student discount with my school email. For my classwork, I pick the personal account and for my on-campus job I pick the school/company account. For some reason, randomly the school account has not been working. It tells my I don't have access to any apps or services and that they aren't included in my plan. This has never been a problem to me for 7 months and suddenly I can't access services I need like Adobe Fonts. My personal account still works the same. This is a problem on both my laptop and the work computers, so it must be a problem with my account rather than with the software where I work. Any ideas on what is wrong?

I also am having the problem "We're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator." We purchased 2 licenses of Acrobat Pro for teams thru SHI.com and cannot access those licenses. There are no other Account Adminstrators that I know of for our account except myself. Different browser, clearing cache, etc. does not resolve the issue. My account needs to be elevated. Please advise. 

This Article describes how to disable generative AI features:https://helpx.adobe.com/acrobat/using/disable-generative-ai.html"Note: If you're an admin and want to revoke access to generative AI features for your team or org, contact Adobe Customer Care ." Contacting Adobe Customer Care was a frustating experience. In the end I got this descirbtion to revoke generative AI features in the Admin Console. Me and my collegaue checked everything, but we can not find this setting: "I would like to ask you to follow the steps below:To disable AI features in the Admin Console, navigate to the appropriate settings section (e.g.“Product Configuration” or ‘Feature Settings’) and either disable the AI feature or customize the access levels to specific users." After that message the Adobe Customer Care left the chat and I got a mmesage about a solved request.Has anyone had similar experiences or does anyone know the solution to revoke generative AI features in the Admin Console?

  3天前我甚至刷信用卡買了3個月，請問Adobe有沒有搞錯？？？

Hi all, The company I work for has two headquarters. One is in the united states and the other in europe. Originally the headquarters in europe purchased adobe and gave licesnes to its users and some users in the United States. Then the headquarters in the United States also purchased adobe to give to users in the United States. Both the users in United States and Europe use their work email for these adobe licenses. Now, the Europe headquarters plans to not renew their current licenses. This is causing an issue as a handful of their users (about 15) are on the United States side. The United States users still need access to Adobe for day to day business. Now here is the issue: One of my users, originally has a license from the Europe headquarters. I tried to create an account for this user on my side but ran into adobe issues across the board (not working correctly, not seeing the pro options that are associated with pro version, etc) . It seems like because the origina

Llevo días intentando resolver este problema y no hay manera. Tengo un perfil y plan asociado a la universidad, que incluye todos los programas, sin embargo cuando inicio sesión con el correo de la universidad, sale la opción de "perfil personal" y otra de "perfil educativo", y aunque selecciono perfil educativo, se abre la cuenta de perfil personal, en la cual no hay planes. Da igual las veces que lo intente, que no me deja escoger el perfil educatuivo.He probado algunas soluciones de esta página https://helpx.adobe.com/es/enterprise/kb/resolve-trial-and-license-expired-errors.html# , pero o no funcionan, o no aparecen las carpetas que dicen, también he probado a borrar caché, pero sigue sin funcionar. tengo una entrega pronto y sin los programas aún no he podido empezar..Espero que alguien pueda ayudarme, gracias.

Hi everyone, my e-mail address currently has 2 Adobe-Accounts or rather versions of accounts that are active. One is a business-account which my university is the admin of, I think. The other one is a private one which I just now created and booked the student-plan for, because the business-account will be deactivated several days ahead from now. When people want to share files with my mail-address, which of these accounts will get access to them? Or can I choose with which I want to access the shared file?Does anyone know? Thanks for your support!

I have recently added a new user and have assigned new license to him. Unfortunately, the user has not received the welocme email with acess details. I raised a complaint through the call centre, to which they send an account verification email with link to the new user. The email link suggested password reset code to the emial which is also not receiving. Currently i have paid for the license but cannot be used by the new user

Hi all,I select a user and want to download their associated storage files but have no option as per article. I previously sent the file to another member of staff but the download of file has since expired and they never actioned. how can I complete? https://helpx.adobe.com/ie/enterprise/using/asset-reclamation.html

I've recently changed my account to a student afiliated one. Before that, I could use all the adobe apps perfectly with no problem, I then deleted the CC Cloud on my computer and tried to reinstall it, but this error message keeps coming up for about two weeks now! I've tried solving the problem by updating my Mac's software, uninstalling and reinstalling the CC cloud and contacting my college's TI team with no luck, to be honest.SOS!

I have joined Adobe for teams, how do i change my Adobe CC File personal to the Team (WRTA-DY13)

I want old version of Priemer pro for a project, I have checked in other version option it is not availbale. Please provide link to install old version. 

We have an active Adobe account, but recently discovered that invoices were being sent to an incorrect (non-existent) email address. We have now updated the email address in our account settings.Could you please resend the past invoices (2024 + 2025) to the newly updated email address, or to me directly so that we can process them accordingly? Customer 1285156957.Thank you in advance for your assistance.

跳转到了adobe然后报错了，但是没有详细的错误信息麻烦帮忙看下具体什么错 

Is there a way I can delete user storage folders from the admin portal? I have users who have left our company but still have a cloud folder and I would like to remove these.Another question (might solve my first question) will removing users from our directory in the admin portal also delete their storage folder? 

Hi,I have Adobe Pro (purchased with this acount) and can't access to the admin console! I am the purchaser and should be the admin.It shows the following message: We're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.    

My account has XD in its plan but I can't download it, what can I do?

Was able to upload Adobe Photoshop Premium 2025, but was unalbe to open the editor

Hi, I'm exploring the option to ship the JMX console default metrics like HEAP_USED and OperationStats.WorkflowPurgeTask.SUCCESS to AWS CloudWatch for better observability. I've implemented collectd to grab the JMX metrics and was able to ship the GenericJMX mbean metrics like memory_pool but could not find the mbean configurations required for the aforementioned default AEM JMX console metrics. Is there a way to achieve this on AEM on-premise offering?

Xin chào các bạn ... Tôi đã thanh toán đầy đủ cho tài khoản CC, nhưng tài khoản của tôi vẫn giống như tài khoản miễn phí ... Tôi có thể làm gì?   Cảm ơn sự giúp đỡ của bạn!

Hi Team,  100% not technical here but someone in our company accidentally incorrectly put the email address and assigned a CC license to them. Now when we try to add the user it doesn't recognise the correct email address. (who would of thought typing 1 additional letter would cause such a commotion)  Any tips in resolving this?  We raised a support case but they gave us a unmonitored email.