Enterprise & Teams

I want to configure the offline activation using the Shared Device License. But I am unable to find it on the Admin Console. My user has system admin role access.Instead, I am only able to see the Self-service package and Managed package options as per the attached screenshot on the package tab. Please guide me: why can't I see the options for Named User License and Shared Device License according to the Adobe documentation: https://helpx.adobe.com/in/enterprise/using/create-sdl-packages.html and How can I configure the Shared Device License?

Today I heard from my Finance department that they accidently paid all our yearly Adobe invoices twice. Is there any way tot get the money back? Thanks in advance.

In October last year, I created an Adobe account connected to my school account at Ivy Tech. However, now I want to cancel my subscription and I cannot do so because in Settings, it keeps telling me to contact my administrator when I was never assigned one to begin with. Due to this, as previously stated, I cannot cancel my subscription, with the attatched image displaying what I see whenever I go to my Overview page. Can anyone please help me cancel my subscription or at least tell me who to contact to do so?

As an IT system administrator at a university, I work with the Adobe Admin Console for Enterprise accounts on a daily basis – and I regularly encounter significant limitations in user management.I would like to strongly suggest the following improvements: Manual editing of Country Code and Identity Type in the Admin Console:Currently, modifying these fields is only possible through indirect methods like CSV imports or by contacting Adobe Support – or in some cases, not possible at all. This costs time, resources, and patience – especially in organizations with a large number of user accounts.→ Why aren't such basic attributes editable directly via the web interface, as they are in Microsoft 365? Direct modification of user names by administrators:In our organization, there are numerous accounts without first and last names – which makes license management and user identification unnecessarily complicated. As an admin, I should be able to add or correct names directly. My

This download is only a very small installer – it continues additional download during the setup.  Iwas looking for a whole complete installation that does not require one to beon the Internet in order to install.  We need a whole installer so we canautomate deploying this across a number of machines via Microsoft SCCMsilently.

Hi,I need to change the language on some apps (for RTL). Are there any links for a full OFFLINE creative cloud app that can be installed on completely OFFLINE Macs?

Hello, I have a user that changed email addresses and after removing their entitlement to Acrobat, creating a new account with the updated email address, now I can't assign an entitlement for Acrobat to this new account. It shows the deletion and creation in my log but I've attempted several times to assign not only Acrobat, but any of our other entitlements to this account. Please help me get this resolved. Thanks,Vanessa

I need to edit a PDF, but Acrobat is only opening as Reader, so the edit tools are not there.

I recently purchased a free trial of Adobe Creative cloud, but when I go to the manage plan page there is nowhere to change or cancel my plan as shown on the support page. I believe it is because my account is linked to my university. The image below shows what the page looks like where I should be able to manage my subscription. If anybody can help me figure out what to do that is much appreciated! 

We are curretly a Registered reseller. We would like to become a Certified reseller. This document deatils that we need to compelete and application and training program but I cannot find it. https://partnerdownload.adobe.com/p/Reseller_Program_Guide_NA.pdf

Hey Community, we switched from our Adobe Console to a Resellers VIP programm Console. Basically they created a new console where we added the users and asigned the licenses.What the unfortunately not told us is that all the data will not be migrated. We are using the cloud storage and mostly for Adobe Lightroom. What would be the best solution now for us? - step back from the new contract and reactivate the old console- migrate everything to the new console (from what we found out there is no way to migrate all Lightroom data including folder and library hierarchy automatically)- also the Rest of the data can only be migrated in manual processes for every userCan you confirm this? What would be a solution to avoid hours of manual work for us? Thanks for helpingSimon

Hello everyone, our companie renew the entreprise licence to creative cloud, but keep saying we are only can use Trial versions after log on. All the apps are installed, why now say trial version. I updated one working fine before, and after updated say it to renew the licence. Support can help please.

Acrobat提示：您订阅的是简体中文产品版本，然后强制关闭了软件Acrobat notification and forcibly closed: Your subscription is for Simplified Chinese version 我的订阅是Adobe团队版，操作系统是macOS 15.4.1，所有语言设置都会简体中文，其他的Adobe产品例如PS不受影响I'm subscribed to Adobe Team Product,My Mac running macOS 15.4.1, macOS and chrome language setting is Simplified Chinese,only Acrobat has this issue—other Adobe apps like PS work fine.

Hi, I'm trying to install Adobe Creative Cloud on a fresh Windows setup, but I'm stuck at the login screen. Here's the issue in detail: When I type into the email input box, everything seems fine. But as soon as I stop typing (or press Enter), the interface freezes. The “Continue” button becomes completely unresponsive — I can’t click it. There's no error, no loading icon — just stuck.   What I’ve tried so far: Running installer as administrator Re-downloading installer from the official site Disabling antivirus and firewall Logging into Adobe in browser first Changing my default browser (some say it affects the embedded login UI) Trying VPN None of these worked.   This seems like a frontend/JS crash inside the installer window. Any known workaround or alternative installer I can use?   My setup: Windows 10 / 11 No previous Adobe installs   Would really appreciate any help. Thanks!

We recently upgraded our Adobe Acrobat licenses to an Enterprise account and are trying to apply least privilege access.  The minimum role needed for a help desk member to manage users is "User Group Admin", but this group still allows its members to assign this role to other members.   This seems counter-intuitive to allow user managers to be able to delegate the same role to as many other people as they wish.  Shouldn't assigning role membership be limited to the System Admin role? Also, any possibility of allowing System Admins to create custom roles with granular permissions and the ability to turn off notifications for role changes? For reference see this document: Administrative roles

Hi,  Not sure if this is the correct place to post this, if not, please let me know.  I have a strange issue with the API endpoint https://usermanagement.adobe.io/v2/usermanagement/.  I wrote a small Java program that gets a token and calls the above endpoint to retrieve the users from our organization, running the program once is fine, but running it a second or third time I receive a 429 with a retry-after of over 30 mins. Calling the same endpoint from Postman directly after is fine. I can't imagine hitting API limits after only doing 2 calls (retrieve an authentication token and calling the usermanagement endpoint), so is there something else going on here? Happy to get some help! Sietse

for more then a year, a colleague of mine has major problems with her Adobe accounts.She has an Adobe pro account with her personal e-mailadress. On the same computer, she has an Acrobat Sign Solutions for Business account wich she shares with an other colleague (so one account with 2 login adresses). Making PDF's with Adobe pro takes very much time (1 -2h for like a 200pages document). Since a few days however, she can't make PDFs anymore. After selecting the folder where to save the PDF, a message pops up, stating that her account has not been renewed or has been desactived. However, this is not the case at all.When I sign in with her account on my pc, everything works fine. Is there anyone facing similar problems or does anyone might have a solution?besided switching accounts, we also already tried the solutions stated on these pages. Nothing seems to work.https://helpx.adobe.com/acrobat/kb/error-pdf-creation-cannot-continue-old.htmlhttps://helpx.adobe.com/acrobat/kb/error-pdf-

Hello folks,We have an AEM Scheduler which executes some query and get the results. Usually we check the query which it going to form in real time and execute in queryPerfomance tool to understand which index it picks and if need be we reindex the custom properties. Basically we fine tune it before considering to execute from the Schedulers/Servlet/WFs.Offlate we observed a strange behviour where the query which executes from code takes almost 500s whereas the same exact query if we run in the queryPerformance tool it is just 2 ms, in the same instance and at the same time. Anyone know do we have different settings for the one which runs from the bundle/code and one which runs through queryPermance tool? <your-domain>/libs/granite/operations/content/diagnosistools/queryPerformance.htmlThanks,Mrudul@7650794 

We’re excited to roll out powerful new updates that make managing Frame.io users and automating workflows easier, smarter, and more secure — all through the Adobe Admin Console! Go to Admin Console Manage Frame.io Users Seamlessly with Adobe Admin Console Eligible Frame.io accounts can now manage users with a single Adobe identity, providing a unified and streamlined experience across all Adobe products and services. Who’s Eligible? Frame.io Enterprise accounts created on or after October 15, 2024 Frame.io Team plans purchased via our telesales team Organizations not using the Global Admin Console Existing Frame.io V4 Enterprise customers (contact your Adobe account team for migration details) Legacy V3 Enterprise customers must first upgrade to V4 before moving to Admin Console Key Features User Management FlexibilityDepending on your organization's needs, you can manage users individually, through bulk CSV uploads, or via automated syncs. Frame.io User Roles at Your Fing

I need to access Illustrator. When I click to open Illustrator, edit an Illustrator file, or open Adobe Creative cloud, I got error messages telling me to reinstall the software. When I go to my system settings and select uninstall for Illustrator or the Adobe Cloud, the same message appears. I have tried re-downloading which is the only thing I can do successfully. When it downloads successfully, it automatically closes out the app and nothing happens afterwards. I have a time sensitive project and I've already spent my whole work day trying to troubleshoot this issue. I uploaded the error messages I received and to reinterate: the same 2 messages appear when I try to open any Adobe app, including the Adobe Creative Suite and I get the same message when I attempt to uninstall any Adobe app.

When creating a new package in the Adobe Admin console, there is an option to automatically bypass the internal update server if it is not available and connect to Adobe update servers for updates. However, it is doucmented this does not work for Adobe RUM.https://helpx.adobe.com/enterprise/using/update-server-setup-tool.htmlWe routinely run Adobe RUM to automate updates to the Creative Cloud applications and it works great for our devices that are onsite. Many of our devices are remote and we do not want all of that traffic going through our VPN connection. Can you please add the functionality to bypass interal update servers for Remote Update Manager?Thank You!

Hallo zusammen,  unsere über VIP erworbenen Lizenzen laufen zum 16.06.2025 ab. Nun bin ich aber ab 01.05. bis 30.06.2025 nicht im Unternehmen und würde deshalb gerne Lizenzen schon jetzt verlängern. Der Support meinte, dass das nicht ginge, weil eine Verlängerung erst ab dem 17.05. möglich sei. Ist das wirklich so? Was muss ich tun, damit die Lizenzen schon jetzt verlängert werden. Ich würde sogar noch eine zusätzliche Lizenz benötigen. Vielen Dank für eure Hilfe schon jetzt!

Hi! We would like to have a function where Creative Cloud automatically update Adobe apps for all of our users without the users themselves having to toggle the update button. In fact, it would be great if the Auto update could be greyed out so it is only Admin centrally in our company who can decide whether the Auto update should be on or off for our users. This Auto update, (if set to Yes by the company Admin),  should then update any Adobe applications to the newest versions as soon as there is a new version available. Is this something you are working on or planning?  

Some good friends have an ETLA contract with Adobe Creative Cloud Pro with Adobe Stock. The contract is scheduled to be renewed for the second year in July 2025. Will it become Creative Cloud for Enterprise All Apps—Edition 4 at the time of renewal? Please let me know. Best Regards

I paid in full for a year for the Adobe pro which included online.  Now I keep getting emails saying to update my payment method and when I login the landing page also shows I need to update the payment plan.  However, when I go to the admin's purchase page it shows my plan is active until 2026 and paid for in full.