Enterprise & Teams

Hello,i am trying to roll out adobe “creative cloud pro plus for teams” for my users.The OS is windows 11 24H2.I want to set the “auto update” option so the applications always stay on the latest version.To enable the automatic update i need to configure the product profile, but no matter where i search, there is no product profile option in my admin console.Are there different types of admin consoles for different adobe clients, or does that feature not work right now?

When I click on the URL below, it redirects me to an error page. Please help me resolve the issue.https://adminconsole.adobe.com/

HelloI just graduated and the app keeps prompting me to sign in with the school account instead of the email page. I tried this and nothing changed.

I am writing to address automated alerts regarding potential unauthorized account sharing for one of our remote employees.The employee works from Texas while connected to a virtual edit machine located in Florida. Although the user has stayed within the two-machine activation limit, they were briefly running both instances simultaneously—one locally and one via the remote VM. This geographic discrepancy between the two active sessions likely triggered your security flags.To be clear: the account is not being shared. This is a single authorized user accessing their tools across two locations.I have since instructed the employee to ensure one instance is fully shut down before activating the other to prevent further location-based conflicts. Please update our account status to reflect that this is a verified single-user setup so we can resolve these warnings and avoid any service interruptions.

Hello, Users in our org are starting to test AI features and some are close to or going beyond the 4,000 included AI credits.  I’ve purchased two 2,000 pack AI credit ad-ons through my reseller.  Here are my concerns:There’s no way for me to track what credits any of the users have/have used There doesn’t appear to be a way to stack the packs and assign them to the same user, in other words so that one user can have 8000 credits that month (4000 + 2000 + 2000) It’s entirely unclear to me how the credits are allocated and if they are actually being tracked within a particular bucket or acting more like an entitlement?  If we have a user leave mid-month, they had used half of the 2000 ad-on pack, and the license is pulled back, what remains?  If I add the add-on pack to a new user will they get the remaining amount, or nothing until the time resets?This is gonna be real important real soon.  TIA.

This is the first month when I sign into my account and go to Plans and Orders and Invoicing then to show all invoices it returns a blank screen with no invoices.I also noticed that under Plans there is no option to change my payment option (credit card).Has a process changed with Adobe or am I doing something wrong.

Hi i need help i need to buy adobe cs6 12 months licenses for 4 users to be installed in a municipal server

I just spent hours with Adobe support after my university changed email domains from uncc.edu to charlotte.edu.Apparently, if your Adobe cloud files are tied to the old institutional account, Adobe’s solution is: manually download every file one at a time.Not batches.Not folders.Not “Download All.”One file at a time.For each file: Select file Click download Re-select the destination folder manually because the system does not remember the previous download location Repeat hundreds of times This is not a cloud workflow. This is digital punishment.I spoke with multiple support representatives, and eventually a specialist who confirmed this is simply how the system works.I genuinely cannot understand how a company the size of Adobe built a “cloud” platform without basic mass export functionality. Google Drive has this. Dropbox has this. OneDrive has this. Even small storage platforms understand that users need ownership and portability of their own files.The most frustrating part is

Within our enterprise we have had users with personal licences for Adobe acrobat pro. We have recently migrated them to an enterprise licence so we can manage them within the portal and they can use SSO However, a user is now unable to use Acrobat pro as they are getting the attached error The account the user was signed into previously was using the same email address, so presumably the software is defaulting to that account rather than the new one with the enterprise licence. Signing out unfortunately has not helped, is there anything we can do to remove this account and then resign the user back in with the new credentials?

Hi there. I’m an admin for the Adobe account for our Marketing Retail team in Meat&More and I’m having trouble adding a phone number for Two Factor Authentication (TFA). I’m on the manage account page and under the section “Login and security” I’m trying to select one of the methods for TFA, but keep getting prompted to add a phone number as a back-up. Though I understand this question and have a phone number ready to enter, I keep ketting an error as return: “There has been an error. Try again later.” Below, I have provided a screenshot of this error, keep in mind it is in Dutch and I’m providing a rough translation.Error message when adding phone number Thanks in advance for the help surrounding this issue.Kind Regards,Meat&More IT Support

Hello Adobe Community,I’m currently working as a Patch Administrator and looking for guidance on automating the deployment of Adobe products (e.g., Acrobat, Creative Cloud apps) into Microsoft Intune and SCCM (Configuration Manager).At present, our process is entirely manual:We download Adobe installers/packages from the Adobe Admin Console Repackage or prepare them for deployment Upload and deploy them via Intune/SCCMThis approach is quite time-consuming, especially when handling frequent updates and multiple products.What I’m Looking ForI would like to understand if there are more efficient or automated approaches available, such as:Integration between Adobe Admin Console and Intune/SCCM APIs, scripts, or tools for automated package creation and deployment Best practices for managing Adobe updates at scale Any existing workflows or pipelines others are using to streamline this processAdditional ContextEnvironment: Enterprise (Windows endpoints) Deployment tools: Microsoft Intune &amp

We have a business account and an Enterprise account. All of our applications, like Creative Suite, are licensed under the Business account and we want to add the 50,000 Firefly credit Premium pack to some of our users. Apparently this is not possible on our Business Plan. If we purchase the Firefly licensing under the enterprise account will this work? Or will we need to move the applications over as well? We are having a hard time getting any accurate information, including an explanation of if the 50,000 credits are one time purchases per user, or if they are 50,000 credits per user per month for the 1 year term. Any guidance would be helpful. 

Since Adobe is a monthly subscription, I feel there should be better pricing alternatives for multiple users, especially when a 2nd or 3rd user has very light usage. I’m talking about a user case for a part time designer or something similar, where it’s not worth paying for a separate subscription because the user only needs access for an hour or two per day. Surely, if adobe insists that one cannot share a subscription, you could add a user to a private cc account for a reduced fee (like ¼ or ½ of the full price)? I just think it’s ridiculous that a company that has a complete monopoly on the creative industry can justify these fees for programmes filled with issues that crash frequently. I really think that this excessive pricing is killing the field for young / struggling creatives. Also, why does the “small business teams” option only get 100gb cloud storage, when an individual plan gets 1Tb… Make it make sense 

Since Adobe is a monthly subscription, I feel there should be better pricing alternatives for multiple users, especially when a 2nd or 3rd user has very light usage. I’m talking about a user case for a part time designer or something similar, where it’s not worth paying for a separate subscription because the user only needs access for an hour or two per day. Surely, if adobe insists that one cannot share a subscription, you could add a user to a private cc account for a reduced fee (like ¼ or ½ of the full price)? I just think it’s ridiculous that a company that has a complete monopoly on the creative industry can justify these fees for programmes filled with issues that crash frequently. I really think that this excessive pricing is killing the field for young / struggling creatives. Also, why does the “small business teams” option only get 100gb cloud storage, when an individual plan gets 1Tb… Make it make sense 

Adobe, can you please add option to the management console to have monthly Adobe invoices delivered automatically throuh email as soon as they get created?I need to add our Finance email address there so I don't need to manually login/download/rename/upload invoices to our shared folders each month, and it really makes no sense to add finance folks to be our account administrators so they would be able to download invoices or recieve them through emails.  

I have spend almost 30 minutes trying to find a way to setup a normal billing email address for my company business account.  I did not find any solution.  Please help me to setup a billing e-mail. I want the adobe invoices to be delivered to billing@xyz.com... (example)  How can a company for design and user flows make it so hard to setup something so mundane. 

How can I resend invite emails? In the Admin Console when the user have lost the email

J’ai deux profils pour une seule adresse mail : un profil personnel où j’utilise InDesign et où j’utilisais Acrobat (inclus dans mon abonnement mensuel InDesign), et depuis quelques jours un profil entreprise uniquement pour Acrobat. Mon problème est que maintenant, je ne peux plus ouvrir de fichier Acrobat avec mon profil personnel (alors que c’est bien compris dans mon abonnement mensuel). Si je veux ouvrir un pdf personnel, je suis quand même obligée de passer par mon profil entreprise, avez-vous une solution pour que je puisse ouvrir un pdf avec mon profil personnel sans payer un abonnement supplémentaire (à chaque fois que j’essaye d’ouvrir un pdf perso, ça me demande quel abonnement je veux prendre…).Merci pour votre aide

Hi there, we have one colleague who has not joined our team, but licecend Acrobat Pro and Stock using her business email adress and pays for these licences using her personal credit card. What we want is two things:get her in our team, so invoicing can be handles by the usual payment get rid of her “Adobe Stock” licence as she does not need it anymoreHow can this be accomplished?Best regardsPeter

Hi Bani,I am facing the access issue, will you share their email id. i am not able to raise the problem. 

I’ve been paying for my Adobe CC for years (many) even though it supposes to be free because I’m employed at a college (a lot of fellow employees get Adobe). A lot of insanity has been going on for the past several years (triple bypass, losing my autistic child after be brutalize, wife leaving, etc. - you know, life stuff) meanwhile it just took me two and a quarter years to recently build a new computer because I couldn’t upgrade the full 256 gb ssd on my old one that I was only using for surfing the web and email. When I looked into my bills that my ex wife handled I discover I was being charged twice a month for Adobe. So I was finally able to get past the good for nothing new AI customer rep. and Adobe refunded me for almost a year of charges. They said to let them know what I wanted to do so I just let it slide as I was not ready to start using Adobe quite yet again. But I was still getting charged. So when I just looked at just cancelling and try to start all over fresh with my n

Creative Cloud says “No access to manage apps – IT administrator permission required” on a personal account (macOS Tahoe)Hi everyone,I’m running into a very frustrating issue with Adobe Creative Cloud and I’m hoping someone here has seen this before.I’m getting the following message in Creative Cloud: “You do not have access to manage apps. You might need to request permission from your IT administrator to get access to manage apps.” The problem is — this is not a business, teams, or enterprise account. Account details Account type: Personal Adobe ID Plan: Creative Cloud Photography Plan Subscription: active and paid The same account works perfectly on another Mac (Photoshop is installed and runs fine there)  What’s happening On my second Mac, the Apps tab is disabled I can’t install Photoshop or any other Creative Cloud apps Creative Cloud behaves as if the account is managed by an IT admin, which is not the case  What I already triedI went through pretty much every solution

When I started at my new job I tried to access some entries in Workfront and inadvertently created a personal account associated with my work email. It didn't do anything, and eventually I was set up correctly and can access Workfront no problem, however EVERY time I access it (multiple times a day) I am forced to choose the company/school account from the select account field (see below) How can I get rid of the personal account option permanently so I no longer have to see this screen? I will never need to use "personal account" with this email address. 

Can I get a report to see the last login date per user in the Admin Console?

I am attempting to set up Adobe Express for my school using the K-12 Onboarding Wizard via Google Workspace.I have successfully added and "Trusted" both Adobe Client IDs in my Google Admin Console (under API Controls > App Access Control). However, when I return to the Adobe setup page to confirm, I receive the following error message:"Failed to create Adobe admin console"I am super admin and have verified the Client IDs are correct, set them to "Trusted," and attempted to "Retry" the setup several times, but the error persists.I can’t find anyone to contact to look into this - can anyone point me in the right direction?Thanks