Questions

What is my username or customer #

My name is Diana Vinsick I was given a I'd number: diana6444138. Once I signed up I started going through your site and tried to transfer a file over till I found I had to pay for it. Which I will not!!! I went in to try and cancel my membership and delete my account, which I found was highly impossibly to do.   Please delete all my information, close my account, and delete from your end. Once that is done I will delete it from my phone. I do not have a computer in which to do this with.  I have found most companies like yours demand that the final steps must be done by a computer! Since I do not work, I have no access to a computer so I have to depend on you following through on your end!!  Thank youDiana Vinsick[email id removed by moderator]

Is anyone else having issues opening PDF documents from Adobe Cloud in the iPad version of the app (I have no issues with the iPhone version)?

Hello, In the Adobe Acrobat Mobile app on iOS (17.4) the app in the file view is malfunctioning, the icons come and go (flikering). See the video:https://youtube.com/shorts/Z3s-XpswXe4?si=trloCrliRyjgYxRq

So I'm an idiot and don't remember the password to open my file is there a way to reset it or do I have to go back and re-download it thank you

I have taken a chapter from my textbook and scanned it into my computer in PDF format from a flatbed photo scanner.  The document is in PDF format, not JPEG.  When I open the document in Acrobat Reader Pro on my iPad Pro I am not able to highlight with my Apple Pencil.  Trying to highlight with my finger does not work either.  I can tap on the pencil icon and draw lines.  I can tap on the comment icon and leave comments, but highlighting does not work at all.  Has anyone had a similar experience and have any ideas as to how this can be corrected?  Thank you. 

I can't get into my W2 file without a password. The password I use for every is not working 

3/15/2024:  Over the past 5-6 weeks or so on Acrobat reader for iPad, the interface changed (update?) the std markup features changed several times...? Typically I grab a .pdf file and use the std text, highlight, and underline (different colors) but that capability disappeared. Then 2 weeks ago the interface reverted back randomly (no updates done on my part) and things were good again...Now, the new interface reappeared & no underline...?   Anyone doing similar markup and noticed these changes?   I really line the underline text feature & I use blue for showing build intensity on my music charts & red underline to show out that section...   Please advise 🙂   [Moderator moved the thread to the correct forum]

HI, I have Acrobat reader on my Sony  Xperia. I have my app in dark mode but when i go in to liquid mode the page background turns white. Can do i tyrn on dark mode in liquid mode?  Thanks    [Moderator moved the thread to the correct forum]

While editing a PDF,  Adobe reverts the file eliminating all updates. 3 hours of work just disappeared. I'm paying $70 a year for this?

I use this program to create contracts for customers. I just prepared one and saved it. When I went to open it back up, there was no name on the file and I received the message, "unable to open document " . I have never seen this before so I tried again and the same this happened. Any thoughts on how I can fix this? My team and I depend on this app to prepare all documents for our clients.

Adobe help sucks the big one

Reader mode, end-of-page jumps way back, if I backspace to read something. This is obviously very annoying to everyone trying to use Reader Mode. It is a deal breaker for me subscribing. Fix this and I will pay for a subscription.

I have cancelled my plan from Google play store but app is still showing me as a premium userAnd i was charged 340 rupees during free trial i have cancelled the subscription whithin free trial time so how will I get refund 

I subscribed to the program by mistake. I want a refund. I cannot afford the cost

I am requesting for a refund, I downloaded the adobe app and I never used the services after the 7days trial but it had still charged me for a yearly fee.How do I go about claiming a refund? There's no email address I can contact this whole thing is frustrating 

Dear Adobe team,After my German post failed to generate any response in this so-called help center - what a poor user service! - I'll try again in English.For some time now, especially since the last update to version 24.02.02, files stored in the Adobe Cloud are no longer displayed in the "Recently used" sub-tab of the Start menu. Even marking the files with an asterisk does not cause them to be displayed in the "Starred" sub-tab. I work with a lot of files on my iPhone and iPad and use these features to synchronize the files. I use the German version, my IOS is latest version. If the problem is not fixed soon, I will have to change the pdf reader (for instance, Goodreader which works great!). And then I'll cancel my Adobe subscription too! Would be highly appreciated to get an answer! Thanks a lot!Translated with DeepL.com (free version)

I'm trying to buy a car. They want pdf's but it keeps sending it as a link and the company won't accept it.I've been trying to send a pdf for 2 hours now. Why on earth would you change it to a link😭. I'm not computer savvy. I don't know how to go in and turn this off. I'm soooooooo disappointed right now.

I would like to ask you why this program does not support the Arabic language, writing and readingYou must consider this because the Arabic language is one of the important languages ​​in the world. If you want to develop, you must pay attention to the issue of the Arabic language. 

After I downloaded the iCloud backup from my old iPhone to the new, all my files saved over the years disappeared from my Acrobat app (free). I don't have such an issue in my past phone upgrades so I sought help from Apple and the helpful staff couldn't find anything on iCloud. She told me the missing files could be on this site's cloud sunce I use the Acrobat app to download and open my files. Also she guided me to delete and reinstall Acrobat but still no files found. Please help. 

My spouse wants to buy a subscription but would like to speak with a live human.  Is there a support contact number?

Hi, I had this subscription renewed after the free trial, it was renewed for a year at a cost of €77 by mistake, I hope I get a refund since I'm in the first 14 days

My acrobat is refusing to edit pdfs and asking me to subscribe but my subscription hasnt ended. When l try to subscribe it tells me purchase successful but keep saying purchasing and doesnt work. Help 

Sir, I wanted to take one month subscription of this app which had a free trial, despite this my Rs. 349/- has been deducted. This is a betrayal of customer trust, please refund my Rs 349/- and cancel my subscription. My UPI ID is - Loki.051@ybl

I am having difficulty converting a file form Word to PDF. I use this service for my small business and I pay a heavy premium for all my services, I am unable to convert which means I cannot utilise the e-sign feature which is so much safer for us for our agreements to our customers, I have deleted the app and reinstalled but still the same. It used to work perfectly but literally stopped the other day, not changed anything. Please help!