Questions

I’m just trying to find the location of the bio-pharma settings page, which allows admins to configure Acrobat Sign to meet FDA 21 CFR Part 11 requirements, and I can’t seem to locate it. In this article, it states that “ The Adobe Acrobat Sign Bio-Pharma settings page is available to the enterprise and business levels of service”, so I’m just trying to find out if a Adobe Acrobat Pro Teams plan falls under business levels of service:Configure bio-pharma settings | Adobe Acrobat Sign However, in this page, at the beginning of the video, there is a title in the bottom right corner of the video, that states that accessing the bio-pharma settings can only be used by an Enterprise plan, but it doesn’t specify Creative Cloud: Using Bio-Pharma Settings | Adobe Acrobat Sign Overall, I'm worried the bio-pharma settings page only applies to the Adobe Enterprise Creative Cloud, and there’s no option for accessing it with any Adobe Acrobat Pro plan.  If anyone has any insight on this topic that w

Does anyone have any insight as to why my esignature form keeps changing? The new clean version is so much nicer and easier to use VS I actively want to pull my hair out when using the old one as it’s so clunky and cluttered.  Desired:What I get sometimes (which leads to the really sub-par signature field editor): 

I am trying to create a developer account on adobe sign API, still iam not getting any email, 4 hours done already

Greetings,I want to know if it is possible to create a hyperlink for a document to send. I do not want to insert the addresses and send the email through AdobeSign but would like to instead have a link for each document that I upload and then copy and paste the link into the body of my own emails.Is this possible?Thanks!

HiI'm a group admin in Adobe Sign. I'm trying to delete workflows but can't find a way to do that !I've contacted the Console Admin and he doesn't seem to have this option either.Can anyone help ?Thanks !Louis

How do I redact a document that has been signed using Adobe Sign?

We successfully submitted the Acrobat Sign Developer Edition registration for The Hut Hustlers.The confirmation page stated that an activation email would arrive within approximately 30 minutes.The email has not arrived, although other Adobe emails are being received normally.Could an Adobe Community Manager check whether the developer account was provisioned successfully or whether the email address is already associated with an Acrobat Sign account?We can provide the registered email address privately.

I am the admin for our account, we only have 2 users at this time.  My team-mate is out of the office on vacation for the next week.  I need to check/follow-up on 2 agreements that my team-mate sent out for e-signatures before she left on vacation.  How can I view the agreements that she has sent?   Also, how can she view the agreements that I have sent?  I’ve searched the KB and I found 1 post about this from 4 years ago that was never answered.  I can’t be the only person who needs this information.  I really appreciate any insight that anyone has.  Thanks so much!Sara

So basically, i want to be able to share with others whose documents i am waiting on for signature.

I used to have no problem sending multiple documents at once for e-sign. I just drag all documents into the e-sign window and once the e-sign is done, I can just download each individual document separately.  But it's not the case anymore since about 1 month ago. Right now when I try to send multiple documents for e-sign, the system just automatically combines them into one document. And once the e-sign is done,  I can no longer download individual documents. Even though the 'download individual files' option is still there, it's just this one combined document available for download.  Anyone has the same issue? Any fixes? Thanks. 

Signed up for a developer account, waited over an hour. Checked spam. Did not receive any email from adobe.

Hi,I currently have an active Adobe Acrobat Pro.However, when I try to use Request e-signatures, I receive the following error:Could not SendYou are not authorized to send documents for signature.  

Hello,I’m having an issue with the Acrobat Sign Developer Edition registration and I would appreciate some help.I registered for the free Acrobat Sign Developer Edition and received the confirmation message stating that I would receive an email within approximately 30 minutes with a link to my new Developer account.It has now been more than 24 hours, and I still have not received the activation email. I have already checked my spam/junk folders.There is also something else I do not understand. I received an email from Adobe Community saying:“We’re glad to have you, wise_developere16c”I do not recognize “wise_developere16c” as my name or as a username that I chose. I’m not sure whether this is simply an automatically generated Adobe Community username or whether it is related to my Acrobat Sign Developer Edition registration.Could someone please help me with the following? Check whether my Acrobat Sign Developer Edition registration was successfully created or is still pending. Confir

When I open or download the signed document in Adobe and try to save it, either using the “Disk” icon or the “Printer” icon, neither option allows be to save it.  When I use the Disk Icon I get the message - "The extension Microsoft Edge PDF Viewer says - Microsoft Edge was unable to save this PDF file. Please try again later".  When I try using the printer icon I get  -  "Couldn’t download – Download Error".  If I am ultimately able to save it, when I try to open it I still get an error message - “There was an error opening this document. Access denied”

Hi Everyone,I'm working on an Adobe Sign integration with a custom object and am facing an issue with associating Agreements to the custom object record.What I've configured:Created a custom object. Added a lookup field on the Agreement object to relate it to the custom object. Added the Agreements related list to the custom object's page layout.Issue: When I create an Agreement from the custom object's related list, the Agreement is not automatically linked to the custom object record. Instead, it appears only on the recipient object's related list (Contact in my case). As a result, no Agreements are displayed in the custom object's related list.I also tried creating a custom button and launching an Agreement Template using: {!URLFOR('/apex/echosign_dev1__AgreementTemplateProcess', null, [masterId=MyObject.Id, templateId='templateId'])} The Agreement is created successfully, but it still does not get associated with the custom object record.Has anyone encountered this issue before? Is

As noted in the title. Several users use e-sign daily, but for one user the interface and functionality just changed. Same version, all the latest of Acrobat pro. Tried full uninstall, delete folders, reinstall, did not work. Attached screenshots show the issue. The interface is completely different and the user cannot complete their work as the workflow is simply wrong. Also, I am aware that you cannot send an esign to only yourself - the issue is that the changed interface on this screen changes the workflow and we cannot figure out why this user has a different screen here than everyone else. 

I have incorrectly typed the same email multiple times when sending documents for signature and now, when i begin typing that same email, 10 of the wrong ones pop up and I need to sort through them to make sure I type the correct email. Is there a way to delete autosaved emails from Adobe Sign so that the correct one autosaves?

I created an NDA web form  for people requesting confidential information from our company. We will send the web form url to the requester within a template email. I wish that once completed and signed by the requester, the NDA gets routed back to a group that handles the approval within my company, without the requester having to enter the routin info. Is this possible?

I need to make an HR agreement that has already been signed in our Adobe Sign for Salesforce unable to access by anyone other than the Owner in Salesforce. If this isn’t possible, is there a way to delete the signed agreement record or remove the signed files from the record? 

Very frustrated here.  I've been trying to create a new template using adobe sign. Everything looks great except for the unwanted signature block added to the bottom of our documents.  We added signatures but not did not add the signature block.   When you go to sign the document, both the signature and signature block are at the bottom of the document. Sometimes adding an additional unwanted page.  I spent 1 hour with support on chat that they told us, "Adobe Sign doesn't add pages".  Well, it does and we can prove it. The support agent proceeded to go AWOL after some time.  They also wanted me to install Bomgard, which is one of the biggest no-no's in the security industry.  Bomgard is capable of looking at your entire computer, remotely installing apps, and for taking over machines - shame on Adobe for using this tool.  Yes - I have an IT security background. So the question here is why is Adobe Sign adding these signature

unable to send documents for signature - other users can’ I need help asap

Hello,I registered for an Acrobat Sign Developer Edition account using a new email address that had never been used with Adobe or Acrobat Sign before.The Developer Edition registration form was submitted successfully and displayed a message saying that I would receive an email with a link to my new developer account in approximately 30 minutes. However, I never received that email, including in my spam/junk folder.I have now successfully created and verified the Adobe ID associated with that email address. However, when I sign in, I only have access to the standard free Acrobat account and I do not have access to Acrobat Sign Developer Edition or the API application options.I need Developer Edition access to develop and test an internal integration using the Acrobat Sign REST API.Could an Adobe Community Manager please check whether my Developer Edition account provisioning is pending or stuck and help activate it?I can provide the email address used for registration via private messag

Hi everyone,I'm experiencing an issue with Adobe Acrobat Sign where agreement notification emails to one recipient are repeatedly being marked as "bounced and could not be delivered."The recipient's email address is valid and was receiving Acrobat Sign notifications normally until recently.I have checked the recipient's email hosting environment with the hosting provider, and they have confirmed that:The mailbox is active and operational. There is sufficient mailbox storage available. The domain's MX records are correctly configured. Adobe Sign's sending address has been added to the email server's allow list. Other incoming emails are being received normally. Their mail-server logs show no incoming delivery attempt from Adobe at the times when Acrobat Sign reports the messages as bounced. They have therefore confirmed that the message is not being rejected by the recipient mailbox, quota, MX records, or their incoming mail system.On the Acrobat Sign side, the agreement history shows:E

Why is Adobe Sign adding signature fields automatically? I have to go in and delete each one manually. Like below, except the document is 8 pages of this: