Questions

unable to send documents for signature - other users can’ I need help asap

Hello,I registered for an Acrobat Sign Developer Edition account using a new email address that had never been used with Adobe or Acrobat Sign before.The Developer Edition registration form was submitted successfully and displayed a message saying that I would receive an email with a link to my new developer account in approximately 30 minutes. However, I never received that email, including in my spam/junk folder.I have now successfully created and verified the Adobe ID associated with that email address. However, when I sign in, I only have access to the standard free Acrobat account and I do not have access to Acrobat Sign Developer Edition or the API application options.I need Developer Edition access to develop and test an internal integration using the Acrobat Sign REST API.Could an Adobe Community Manager please check whether my Developer Edition account provisioning is pending or stuck and help activate it?I can provide the email address used for registration via private messag

Hi everyone,I'm experiencing an issue with Adobe Acrobat Sign where agreement notification emails to one recipient are repeatedly being marked as "bounced and could not be delivered."The recipient's email address is valid and was receiving Acrobat Sign notifications normally until recently.I have checked the recipient's email hosting environment with the hosting provider, and they have confirmed that:The mailbox is active and operational. There is sufficient mailbox storage available. The domain's MX records are correctly configured. Adobe Sign's sending address has been added to the email server's allow list. Other incoming emails are being received normally. Their mail-server logs show no incoming delivery attempt from Adobe at the times when Acrobat Sign reports the messages as bounced. They have therefore confirmed that the message is not being rejected by the recipient mailbox, quota, MX records, or their incoming mail system.On the Acrobat Sign side, the agreement history shows:E

Why is Adobe Sign adding signature fields automatically? I have to go in and delete each one manually. Like below, except the document is 8 pages of this: 

Bonjour,Je souhaite obtenir un compte Acrobat Sign Developer Edition afin de développer et tester une intégration utilisant l’API REST Acrobat Sign.J’ai rempli avec succès le formulaire officiel d’inscription à Developer Edition. La page de confirmation indique que je dois recevoir, sous environ 30 minutes, un e-mail contenant un lien vers mon nouveau compte développeur.Cependant, je ne reçois jamais cet e-mail d’activation, y compris après vérification des courriers indésirables et des spams.J’ai effectué plusieurs tentatives, notamment avec une autre adresse e-mail et un autre Adobe ID. Le résultat est toujours le même : le formulaire est accepté et la page de confirmation s’affiche, mais aucun e-mail d’activation Developer Edition n’est reçu.Un représentant Adobe pourrait-il vérifier si mon compte Developer Edition est correctement créé et m’indiquer comment procéder à son activation ?Mon objectif est de créer une API Application et d’utiliser OAuth avec l’API REST Acrobat Sign pour

Bug – Adobe Acrobat Sign certification disappears after closing PDFOn Windows, after signing a PDF with Adobe Acrobat Sign, the document correctly displays “Certified by Adobe Acrobat Sign” and “Document certified valid”.I then save a local copy.In previous versions/workflows, when closing Acrobat, Acrobat prompted me to save the document again. The certification was then permanently retained.Now Acrobat no longer prompts to save when closing.If I close Acrobat and reopen the exact same PDF, the Adobe Acrobat Sign certification has disappeared.Workaround found: while the certification is still visible, using Ctrl + Shift + S / Save As and creating a new PDF correctly preserves the certification after reopening.Therefore, Acrobat appears to display the final Acrobat Sign certification without marking the PDF as modified / requiring the final certification state to be saved.This can result in users unknowingly sending a PDF without the expected certification.Please investigate the save-s

We are using Adobe Acrobat Sign in an enterprise environment, and I have a question regarding the sender email address displayed to recipients.We use Adobe Acrobat Sign through a SmartComms integration that generates and sends agreements for signature.Currently, when I send agreements for signature, recipients can see my personal email address because apparently I am the Adobe Sign user initiating the transaction.Our requirement is to send agreements on behalf of a business entity or team, so we would like recipients to see a generic email address instead of my individual email address.The generic mailbox belongs to the same organization and group as my Adobe Sign account.Is it possible to configure Adobe Sign so that outgoing agreements appear to be sent from this generic email address while I continue managing and sending the agreements from my own user account?If so how where and how can I configure it?Thank you for your help

E-signing services have been temporarily unavailable for two days can you tell me whats wrong with my account thanks 

Hi there,I'm trying to sign a document that has been signed by another party by using the 'Fill & Sign' tool but the icon is greyed out and it won't allow me to sign. Why and what can I do to add my signature as another signature? I am using Adobe Acrobat Pro DC.ThanksJackie

Sign is suddenly sending multiple emails instead of one. Before this week, when an agreement was completed the signers would receive a single email with all signers in the To: field and only a CC signer in the CC field. This week, Sign is sending a separate email to every signer with that person in the To: field and all the other signers in the CC field. The result is that if there are 5 signers, they are each receiving 5 emails instead of 1. We've made no changes to the web form.

Hi, when editing a template that I have created. Just plain pdf documents with editable fields.Takes a moment to load, can see the spinning circles and then it loads for me to modify.However if I’m done and click close on the top right, and then remembered I forgot something.When I go and edit the template straightaway, it looks like it loads but then only a blank white page appears.Have tried clearing browser cache and cookies. Have tried different browsers.Same issue. It looks like I’ll be able to edit it again if I don’t try again for a while.Is there any soluton to this as I don’t want to wait around in hopes I can edit it again.

Hi, This seems to be a long standing issue that has yet to have been addressed by Adobe in a public manner. It does not seem like the Auto-Complete data for Recipient email addresses can be cleared. After clearing browsing data, local adobe cache, and what accessible cloud data; the issue persists in that previously used email addresses/names are saved even if incorrect. A number of our Adobe Sign users are reporting issues of this persisting, with no ability to clear or remove any auto-complete options from the Adobe Sign Recipient fields; some entries are broken (incorrect name/incorrect email) others do not carry account information, some are duplicates with saved casing on the email address. Is there any means for Adobe to address this issue, or provide methods to address this issue, as this data does not seem to be accessible or stored locally.   Other related unresponsive posts:Solved: Email address autocomplete in Send & Track How can... - Adobe Support Community - 7969

We used to receive an email every time a document was issued and another email when each party had signed. We no longer receive any of these emails - since 8 September. We have checked junk folders and Adobe Sign settings but have been unable to fix. Please help.

Hi everyone,I’m on Creative Cloud - Personal account.I'm unable to use the Request Signatures feature in Adobe Acrobat Pro or online, and I'm looking for help getting my profile entitlement reset.Whenever I try to send a document for signature, I run into the following errors: In Acrobat Desktop: "You can no longer request e-signatures with this user profile associated with [my email]." In Acrobat Online: "E-signing services are temporarily unavailable. Please try again later." On Adobe Sign Web: "Your account is being upgraded. Please log out and log back in again after a few minutes." I have already tried logging out, clearing my browser cache/cookies, testing in Incognito mode, and testing across different browsers—the stuck upgrade banner persists on my account backend.Could an Adobe staff member or moderator help refresh or re-provision the Acrobat Sign entitlement for my account to clear this loop?Thanks!

We have an Acrobat Studio package. The only reason we use Adobe (apart from pdf use) is for the signing software but it is limited to 100 pages which is woefully inadequate. I have tried to discuss increasing this with sales reps but get no where. 

We are sending agreements to a few hundred emails using Adobe Sign. We get this error on one email (email address removed by moderator) - all of the others work. I’ve also tried sending from desktop Adobe Pro and get the same error. It does not appear to be blocked on our end.

How to edit the period of the unsigned document expired. The documents have expired though one of the signers hasn't signed.I want to change the period. Please help.

Hi,We want to disable the email notifications that we receive, once the client has finished signing or at least remove the PDF file from appearing in the email The instructions here do not make sense as the Adobe Acrobat Sign (profile icon) does not have “My Profile” drop-down  https://helpx.adobe.com/sign/web/kb/how-to-adjust-email-notifications-in-adobe-sign.html?linkId=100000382274180 

Does anyone know how I switch back to classic experience? This new experience is just awful and far too time consuming?! I use this programme every day to send bulk documents with multiple signatures and it's taking me an hour to do something that would usually take 10 minutes!! 

what should i do next

we have:verified the email address (multiple times - copy pasted it in browser and verified that it receives emails from us) tried to make an account on this specific email address. this was successful, but the agreement did not show up in the list of agreements send a reminder to the specific email address. This was not successful checked the spamfilter. it did not appear. Please advise us how to proceed. 

I sent documents to my employees to sign, but now I don't know where those contracts are with the signatures added they say they already signed but I haven't received anything I enter my account or I can't find any option that takes me to them.

I am sending documents for signature using AdobeSign and I have some clients that are saying they have not received them at all...I am showing them in my pending as sent... why are they not seeing them in their email?I am using AdobeSign and sending documents.  Some of my clients are saying they are never receiving them while others are - why is this and how can i stop it from happening?

Hello, The request e-signatures from e-sign templates function is not working for me. After stating 'Your files are being processed' for about a minute, the error 'Unable to process files - There was an error processing your files. Please try again.' appears.I have tried this on both Edge and Firefox, and have tried multiple saved e-templates to try isolating the issue but it still persists. Can you please suggest how this can be fixed?

Hello,I am trying to register for an Adobe Acrobat Sign Developer Edition account so I can develop an integration using the Acrobat Sign REST API.I have submitted the official Developer Edition registration form multiple times:https://www.adobe.com/acrobat/business/developer-form.htmlAfter submitting the form, I receive the confirmation message stating:“You will receive an email in about 30 minutes with a link to your new developer account.”However, I never receive this email.I have already:waited well beyond 30 minutes; checked my spam/junk folders; submitted the registration several times; verified that my Adobe ID is active; attempted the registration on different occasions.I specifically need access to Acrobat Sign Developer Edition / Acrobat Sign API, including the ability to create an API Application and obtain OAuth credentials.Could an Adobe employee please check whether my Developer Edition provisioning request is stuck or whether an Acrobat Sign account already exists for my