Questions

Suddenly I am unable to choose sequential signing - did that function disappear? I use Adobe Sign with Enterprise.

Hi! I'm kind of trapped after reinstalling my Win11 earlier today. I thought I backed up everything but my creative cloud app was logged-in on my laptop for so long I forgot it exists. The problem is, I work in photoshop and premiere every single day and now I can't log in to account I pay for every month lol.After a year or more of using the account and paying for it, I can't remember email adress I used. As mentioned in the title, I have name, surname, (obviosly) and credit card data (the one used for monthly payments). Phone number I think I used doesn't work... I can also check when the payments started. Is this kind of info enough to verify the acc being mine? How can I recover my account or at least get to know what email I used back then? I know all my passwords so recovering will be easy from then on.Please help! 🙂

No longer seeing signature being populated at signature tag. Is anyone else having this issue? We have 10 customers who we integrate with and send documents for signature through their Adobe Sign accounts. Half of them no longer recognize the signature tag and place the signature at the end of the document, while others are still working fine. Trying to understand what in the new release may be causing this or if we need to make a change going forward.

I signed up for the trial version of Adobe Sign yesterday and tested how it would work to solve an issue with clients I can't currently meet face-to-face with because of COVID-19. It worked great. I sent a document from my (work) trial account to my personal email account, signed the document, and then opened the document in my (work) trial account. Super slick, I thought - this is going to be great!    But now I can't find one single way to delete the signed (completed) agreement from within Adobe Sign and the document doesn't even appear anywhere in my Adobe Document Cloud. There are no options for deleting the document at all. I've contacted Adobe through chat and they have no solutions for this and have referred me to this page instead. I've read through past discussions and the solutions posted don't work - the screen options I get are not the same as in those solutions - perhaps because since those were posted the product has changed.   I would love help figuring o

Hi All,I would like to know if there is a way to group the different published workflows. The list is very long and not easy to consult. For example, I would like templates *1*, *2*, and* 3 *,to appear next to each other in the list (one after the other), so they are easier to spot and select.Thanks for your help, Luciano

Is there any way for a signatory to see who is still pending signature?I understand that if someone is copied on the email, they receive a link that allows them to view the document status. However, when a signer tries to check who is still pending on the same agreement—by clicking the same link they received—they get a message stating that the document has already been signed and are unable to see who is still outstanding.

Hi, I'm receiving the following error in Document Builder when attempting to preview a Word template I am working on:Something went wrongPlease try again later.Contact Adobe Acrobat Sign support if this persists.Error refreshing access token: invalid_request : invalid refresh tokenPer initial research, I found articles suggesting that I need to confirm the installed package version and connect the Adobe Sign account to the Salesforce user. I have confirmed both of these shortly before posting here.In addition, I've scaled down my template to only a few merge fields, saving my Word doc in different file extentions, i.e. .docx vs .doc. I've also confirmed the permissions of my user and the integration user to ensure we have all the permissions possible. I'm at a loss as to what I'm missing. If anyone has any suggestions, I'd be grateful to try.Thank you in advance.

Hello,Is there a way to add a page/file to an existing file in the library template section? When I select the document and click edit I do not see anyway to add another page to my existing and formatted document. I have a contract with all cells set, but I need to add warranty information.

Hello Adobe Support,I am experiencing inconsistent behavior with signature and date form fields when sending documents for e-signature. Below is a detailed description of the issue.1. Word Document Behavior (Working as Expected)When I send a Word document containing the following fields:Signature field ({{Sig1_es_:signer1:signature}}) Date field ({{Date1_es_:signer1:date}})…the behavior is correct:The signature field is editable and functions normally. The date field is automatically populated at the moment of signing. ✔️ Everything works correctly here. 2. PDF Document Behavior (Not Working)When I send a PDF document containing the same field tags, the behavior changes:A. Signature Field as Text → Wrong behaviorIf I send the signature as a text field, the signature is placed in the wrong location (appears in the first empty space on the page, and also Email data is added). The date field is never populated, regardless of field type. B. Signature Field as 'Signature' Type → Correct pla

I use the in progress in the desktop app to monitor outstanding documents. Today I open it and it says I only have 5, while the online in progress list is 20. I have confirmed I am up to date.I have logged out completely and back in.I have cycled back to old view and new again.If I search the document directly I can find it and it lists as ie., 0 of 1 signatures; therefore it should be in the in progress list.I hate the online page. How do I fix the desktop?

I have incorrectly typed the same email multiple times when sending documents for signature and now, when i begin typing that same email, 10 of the wrong ones pop up and I need to sort through them to make sure I type the correct email. Is there a way to delete autosaved emails from Adobe Sign so that the correct one autosaves?

I am trying to develop an app and it requires the following scopes:  openid AdobeID user_management_sdk Is there any way other then getting an enterprise account? 

Adobe Acrobat Sign 프로그램을 사용하고 있습니다. 해당 프로그램을 통해 전자 서명을 진행하고 있는데 앱을 통해서 전자 서명을 요청하다보면 좌측 하단에 [탬플릿으로 저장] 하기 버튼이 활성화 되어있는것을 확인할 수 있는데 이렇게 저장된 탬플릿은 어떻게 사용하는 것인가요? 

I am using Adobe Acrobat Sign for our daily cash-out procedure and have created two separate one-page templates to replicate proof sheets from two different financial systems. Each template includes a File Attachment field placed at the bottom of the document so supporting files can be uploaded for that specific proof sheet.On days when activity occurs in only one system, I send a single template without issue. On days when both systems are used, I created a workflow to compile both templates into one agreement so the approver can review and approve everything at once.The issue I am encountering is that all uploaded file attachments are appearing to the very end of the combined agreement, regardless of which template the File Attachment field belongs to. This makes it difficult to determine which attachment corresponds to which proof sheet.My expectation was that each attachment would appear immediately after the document it was uploaded for, since the File Attachment fields are placed

getting error:"The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."Installed in Salesforce, the Adobe account is 'linked', setup successfulUsing Drawloop to send document to Adobe.Error appears when clicking 'Send'Another error: Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}Can send document via Adobe , error only in Salesforce

We are putting a workflow in place for new employee contracts and are wondering if there is a way to remove one of the signers from receiving the email with the final signed agreement.  That person gets a lot of emails already and does not want to receive a final copy of every contract.

I’ve spent 3 days looking for a solution, but unfortunately the problem still persists after hundreds of attempts. I paid for a subscription to Adobe Acrobat Pro, which includes e-signing.Here were what I did:sign out and sign in and reboot the system I tried on mobile, ipad, pc, webpage, app cleaned all cookies, history 

I have been an AdobeSign user for 6 years and have lived through all the “improvements.”NOW it has decided that every time I send my rental contract to a guest, who may try to initial and sign it from their smartphone, I must manually tell it to not make the inital field mandatory. So the guest may or may not read that particular page.The fact that Adobesign does not support initialing from a smart phone is absurd.  Please tell me if I am missing something.

Real Time Scenario.

This are my real time scenario so help me.

I open my PDF in Adobe Acrobat Pro, request a signature, add an email address, and click on "Specify Where to Sign", and I get "Authentication Failed".

I created Adobe Acrobat Sign developer account and try to access adobe sign console using "https://secure.adobesign.com/public/login" .After successful login, instead of getting developer console,  I'm automatically redirected to: "https://acrobat.adobe.com/link/home/" instead.How to fix that ?

I have been attempting to use the v6 API to create form fields on a uploaded PDF. Basically, I’m trying to do the v6 REST API version of this: https://helpx.adobe.com/sign/kb/place-form-fields-in-a-document-using-rest-api-adobe-sign.html Is there an update of this or a resource example? It creates the agreement just fine, but no field ever gets created. I have tried many iterations. Here’s the body I was working on in a Logic App: {    "fileInfos": [{        "transientDocumentId": "XXXXXXXXXXXX"    }],    "formFieldGenerators": [{        "formFieldDescription": {            "contentType": "SIGNATURE_BLOCK",            "inputType": "SIGNATURE"        },        "anchorTextInfo":

I complete a form, then select e-signature.  Recipient receives the form blank.  It is removing all completed data from the form.Trying to fix myself, and notice when I go to add the signature recipient in, all the completed data is removed, and new empty text boxes are put in its place.

We have a problem with one of our email addresses that can be recreated by anyone trying to send that user an Adobe document to sign.The issue first surfaced when one of our Directors attempted to get a contract signed by two users.  When we try to enter the problematic user's email address, it gets replaced by Sarah Smith.  The email /Sign document is sent to the correct user so they can sign it.  The issue is under the signature, which shows the correct name; the user name shows Sarah Smith.  As this is a legal document, we need both names to match.Has anyone seen this before? Thanks,Randy