Questions

We’ve been running into a recurring issue with Adobe Acrobat Sign over the past few days across multiple users on our team and multiple recipients.This issue is currently affecting our ability to get documents completed and signed, so we’re trying to determine if this is a known problem or something new.When recipients go through and complete all signature and initial fields in the document, they are still prompted that one required field remains. When they use the arrow prompt to navigate to the remaining field, one of the following occurs:There is no visible signature or initial field anywhere on the page (or surrounding pages) to complete. There is a visible field, but it appears to already be completed. The client can click it again and reapply their signature, but the system still shows a required field remaining and continues to loop them back to the same field when using the navigation arrow.This has been happening consistently over the last 2–3 days across different documents (

I have added the Adobe Sign developer account to my organisation and assigned a licence (Adobe Acrobat Pro). However, when I send signatures, the status ‘DEMO USE ONLY’ is still added. How can I remove this? Thank you very much!

Hi,I need help resetting the language on my Adobe Acrobat Sign account. All outgoing email notifications (contract signing requests sent to recipients) are appearing in Ukrainian instead of English.I have already checked and confirmed the following are all set to English (United States):Acrobat User Locale Adobe Account Preferred Languages Adobe Sign Personal Preferences / My Profile Communication PreferencesA team member based in Ukraine was previously using my account to send contracts. She has since been signed out and removed, but the email notification language remains stuck in Ukrainian. I have also cleared my browser cache and cookies with no change.I believe the locale is saved server-side and needs to be reset on Adobe's end.<personal information removed> Product: Adobe Acrobat Sign (part of Creative Cloud Pro)Could you please reset the email notification language for my Sign account to English (United States)?Thank you, Sam

I helped this user to change his PC few months ago, I am pretty sure he has his signature on his Adobe ID sync since he can retrieve his signature on that moment.This time, I help him to migrate his Windows login profile due to internal change,  then the user sign-in the Acrobat, and found his signature lost in his Adobe ID. Cannot find in both company PC and his personal iPAD apps.So please advise how to help him, and thing can restore the data from Adobe support? Thanks.

Sometimes in Sign, happening across multiple users/computers and both Edge and Chrome, as each signature field is filled in the “next” prompt fails to progress to the final field.  The final field does not display and is not clickable, but the validation is intact so the document cannot be finalized, it recognizes that there is one field remaining.  The issue can sometimes be resolved by refreshing the page without making any changes to the document.Looking for an explanation as to why this might be happening and if there are preventative measures.

I am using MegaSign to push out a document template that will auto-fill to create individual copies of a document. There are three signature blocks. However, sometimes there are only two people in the signature chain. Is there a way to format the csv to be able to send documents for which there are only two signers, as well as docs with three signers, all at once? I tried leaving the cells blank that would contain third signer info and left the column headers, but this resulted in an error message when I uploaded the csv.

Date Picker Not Displayed in Adobe Sign (Salesforce) on Desktop Browsers. I’m currently using Adobe Sign in Salesforce, and I’m facing an issue with the date picker behavior in web browsers. While previewing the document in Adobe Acrobat, the date picker works correctly. After uploading the template to Adobe Sign (via Salesforce) and generating an agreement. The date field does not display the date picker in desktop browsers. The field behaves like a text input. Date validation works correctly (invalid formats are rejected).  Date picker works as expected on mobile browsers. Is there any configuration required to enable the date picker UI?. The field tag is 'deadlineDate_es_:signer1:isdate' and the format is date(mm/dd/yyyy).

My nonprofit used to have an enterprise subscription (I think), but now I just have a single, personal Acrobat Pro account. When I try to send docs for e-signatures I get an error message that I'm "no longer able to access e-signatures with this user profile" and I'm directed to contact my admin. I should be the admin. When I try to log into the admin console none of the possible emails work. I assume it's because we no longer have an enterprise subscription. I’ve requested access and it says it’s emailing my admin, but nothing shows up in the any of the possible email addresses that were associated with the old enterprise account. I’ve tried switching between the personal and business accounts - no luck. I feel like I'm in a feedback loop - how do get out so I can use the full functionality of Acrobat Pro?

File Upload failedWe were not able to successfully establish a connection with the server. Error code 403

Random users are getting e-sign emails tagged as undeliverable by the system and one user every time he tries to send a document for signature. Both echosign@echosign.com and adobesign@adobesign.com are white-listed in our corporate spam filter. This has occured on and off since May of 2025. We have tried the various fixes suggested by the community, but nothing has permanently fixed the issue. It would be helpful if the feedback from adobe offered more than just “your email bounced” something like a 500 code so we can know where to start looking. Or hey, real tech support for the $50,000 plus I pay a year in licensing would be nice.

After signing in, then going to Profile Settings and clicking on Change Password, another tab opens with this URL:https://accounts.adobe.com/securityand I get the following error message:This site can’t provide a secure connectionaccounts.adobe.com uses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCHThis was in a Chrome browser and I get the same in Firefox. Can anyone help with this? 

I have created an Adobe to go to a certified recipient but it doesn’t go when I click send. I saved it in draft so I wouldn’t have to redo it. I opened the document from draft and tried to send it again, but again, it doesn’t go anywhere. Is anyone else having this issue? 

I have a draft document where I put in a recipient's email. On the page where I drag and drop signature blocks, that email address is listed as a person's name who used to be in control of the email account but no longer is. How can I change the name that shows up when I put in that email address?   (In normal emails, the actual email address' "name" is a program name - so if they sent someone a normal email the sender's name would be the program name, not the person's name who is showing up in adobe sign. So the problem isn't on the end of the actual email address.)

La pagina del sat no me toma documentos pdfs si no traen resolucion de 300 dpis, tengo acrobat pro pero no se como darle formato al archivo, me ayudaron en linea pero ninguna de las soluciones me ha funcionado

How can i transfer agreements from one AdobeSign account to another? A colleague is leaving to another team, so I would like transfer all their agreement into my account. Alternatively, they are moving to another team within the organisation so their email address will remain the same. Can you confirm their AdobeSign account will not be deactivated for any reason, e.g. long duration of no activity? And if I have access to their account already, how I can use that access to share their account with their replacement once they join?

I have a scenario where we need to send a form to a School to be completed but before we can see the content of that form, it requires parental consent. The School would need to complete the form and then send to the parent for signature before we should be able to see it. The issue is that we have full visibility of the form as it moves through the workflow. Is there any way to restrict visibility of a document until it has been signed?

The send in bulk feature is very useful when sending the same information to multiple people. Over the past several months however, prefilled information is legible when sent and when received by the signer and then illegible when the document is completed by the signer. Some of the information is jumbled, as though someone tried to type the information again, but the signer didn’t have access to the fields. I have attached a couple of images for reference.

I have previously been able to send out PDf’s for signing but all of a sudden I am now getting the above error message and unable to send???

According to the World Wide Web Consortium (W3C), digital accessibility means that websites, tools, and technologies are designed and developed so that people with disabilities can use them. Beyond legal and ethical considerations, digital accessibility can bring significant business benefits. These can include increased customer satisfaction, loyalty, and retention. It can also improve brand reputation and help businesses reach a wider audience, including people with disabilities who represent a significant market segment. Ensuring digital accessibility can provide a competitive advantage, as it can differentiate a business from its competitors and position it as a leader in accessibility and inclusive design.    Adobe Acrobat Sign is a leading eSignature solution, supported by the technology of Acrobat. Acrobat Sign powers business and document workflows and is trusted by some of the largest industries and companies worldwide, making accessibility even more imperative. When

Suddenly I am unable to choose sequential signing - did that function disappear? I use Adobe Sign with Enterprise.

Hi! I'm kind of trapped after reinstalling my Win11 earlier today. I thought I backed up everything but my creative cloud app was logged-in on my laptop for so long I forgot it exists. The problem is, I work in photoshop and premiere every single day and now I can't log in to account I pay for every month lol.After a year or more of using the account and paying for it, I can't remember email adress I used. As mentioned in the title, I have name, surname, (obviosly) and credit card data (the one used for monthly payments). Phone number I think I used doesn't work... I can also check when the payments started. Is this kind of info enough to verify the acc being mine? How can I recover my account or at least get to know what email I used back then? I know all my passwords so recovering will be easy from then on.Please help! 🙂

No longer seeing signature being populated at signature tag. Is anyone else having this issue? We have 10 customers who we integrate with and send documents for signature through their Adobe Sign accounts. Half of them no longer recognize the signature tag and place the signature at the end of the document, while others are still working fine. Trying to understand what in the new release may be causing this or if we need to make a change going forward.

I signed up for the trial version of Adobe Sign yesterday and tested how it would work to solve an issue with clients I can't currently meet face-to-face with because of COVID-19. It worked great. I sent a document from my (work) trial account to my personal email account, signed the document, and then opened the document in my (work) trial account. Super slick, I thought - this is going to be great!    But now I can't find one single way to delete the signed (completed) agreement from within Adobe Sign and the document doesn't even appear anywhere in my Adobe Document Cloud. There are no options for deleting the document at all. I've contacted Adobe through chat and they have no solutions for this and have referred me to this page instead. I've read through past discussions and the solutions posted don't work - the screen options I get are not the same as in those solutions - perhaps because since those were posted the product has changed.   I would love help figuring o

Hi All,I would like to know if there is a way to group the different published workflows. The list is very long and not easy to consult. For example, I would like templates *1*, *2*, and* 3 *,to appear next to each other in the list (one after the other), so they are easier to spot and select.Thanks for your help, Luciano

Is there any way for a signatory to see who is still pending signature?I understand that if someone is copied on the email, they receive a link that allows them to view the document status. However, when a signer tries to check who is still pending on the same agreement—by clicking the same link they received—they get a message stating that the document has already been signed and are unable to see who is still outstanding.