Questions

Is there a way to display a recipient private message at the top of the AdobeSign email (before the main email message)? Currently, it appears that a private message to a recipient is displayed after (aka under) the main email message.  Thanks!

A document sent for e-signature cannot be opened by recipient. This document requires four signatures, and three have been successfully verified. However, for the fourth signature, the recipient reports "file not found" error on attempting to open to e-sign. This fourth recipient is in China, near Shenzhen. We successfully communicate with him by email on a regular basis. The other four recipients are in Charlotte, North Carolina; Honolulu, Hawaii; and Beijing, China. They all received their documents, opened them and e-signed successfully. Please help. This signature is contingent on closing a substantial contract, which is on hold because of a defect in the Adobe e-signature process. Document created with Acrobat 2023.003.20284 Mac, which was updated a few days ago. Document received by Outlook Mail Windows.  

Could anyone clarify whether a PDF is able to be edited by a client before they sign it? I'm typically sending a document to 2 signatories - one external person who it goes to first, then one internal person at my company for countersignature. It was my understanding that the document was not editable by any of the reciptients - other than any fields and signature fields assigned to them. However, a colleague of mine has said that is a client has a Pro license themselves, then they can edit the document then sign it.  So they are telling me that I must do a comparison of the signed and original file before having it countersigned. Is this true?  If it it, is there any way to prevent this? Thanks.

My boss has an adobe pro account and should be able to sign documents over 100 pages however she still receives an email stating "We were unable to create your agreement LoA_02_2024_VIDS because your document LoA_02_2024_VIDS.pdf exceeds your page limit of 25." Any idea what could be causing this?

Hi there,Since Adobe support is ghosting me, I hope to find help this way.I have two major problems in our pdf form (which is used profesionally):1. I want to send the PDF to be send via button but except for gmail, non other e-mail i could configure to work. I push the button, get no errors or so and it happens nothing. If I configure a gmail-acoount it works, though.2. When I send webhook to zapier (via PDF-button), I get an error message from Adobe Acrobat. Weirdly, everything arrives perfectly fine at zapier. The point is: The PDF-user can see and copy the webhook-URL.Zapier-support, thankfully, did answer and looking for this problem.Any help is very appreciated.Best regards

Hello,So, I'm trying to create a Power Automate flow to send a document for e-sign via Adobe Sign.The automate task should trigger uppon receiving a new item in a list, grab the attached file and send it over for signature.But I'm gettin an e-mail stating that it were unable to create the agreement because it had a problem processing the document.Do I need to set something up in the document beforehand? 

We are using Docusign as a e-signature platform. We have a document that needs to be signed by 6 recipients. 1st, 2nd and 3rd and 6th signers are out of our organization, and they do not use DocuSign, but they prefer their platforms (Beat, Adobe or USB-token).After 4th and 5th Signers (from our organization) finish signing, Document is locked, at least this is what is showing when we open the document with adobe (without any actions from our side, no password added etc.). As a result next signers cannot proceed with their signing (the get a message that document is locked).I contact Docusign support and they informed me that they do not lock the document but it is how Adobe shows the document locked and that i should contact them in order to figure things out.Attached you will find print screen from signature panel where there is another 6th invisible signature and the statement that document is locked. Could you please assist me? At least give some direction on how to procceed.&n

I sent out about a dozen douments for signature today. Each document has the same email for the first signer, different email for each for 2nd signer. When I look under manager, all documents show recipient as UD UD for the first signer. I have never had this happen before. I did a batch of docs to others yesterday and all worked fine.

I am attempting to edit a webform that I created. However, when attempted, the following error message is received, "auth.services.adobe.com refused to connect." Please assist. 

I have the option of using the “request e-signature” tool in Acrobat Web (acrobat.adobe.com) (this does not appear in Acrobat Pro on the desktop.Now I can select a file. I do this with one from the DC. After I have clicked “Continue”, a loading screen opens, which does not continue to run.  Can anyone help me?  

Hello Adobe Sign community! I am trying to create an IF statement within an Adobe Sign workflow to execute as follows:If one or more out of the 4 signers select a "no" checkbox within their individual fields to complete, then the workflow should get escalated and therefore re-routed to an alternative signee (whom would not be on the original list of signees). Is this possible?!

I have a user that uploaded a signature to use to sign all agreements. This week when she signs it is no longer the default. Has anyone else ever experienced this?

I've scoured countelss threads in this forum and cannot find a solution (even though plenty of thread have notated a "solution", none of which are... that ive found at least) I am the author of the document. I did not set a permissions password when I dispatched the document for esign.  Why is there a permissions password if I did not set it? Is this a default setting within the new Adobe Esign? Where can I find the permissions password?  I want to clarify again due to the lack of accurate answers in previous threads. I am the author of this document and I did not set a permissions password.  Thank you, Larry PS - I posted this on the acrobat forum (since esign is a feature of acrobat, or was anyways) and was asked to post here.  I've attached a 'sample' document that I have esigned myself as requested by a previous Adobe employee within the acrobat forum. 

We recently acquired two Acrobat Pro DC lincenses for users who need to send documents out for signing.  As the Team administrator, after doing the installation on each user's workstation, we did some testing.  After selecting the Send a Document out for Signing option, a form pops up as shown in the attached docuement.  After selecting the document to send for signing and selecting the email address of the users who need to sign the document, the next step is to click the "Specify Where to Sign" button.  Upon clicking this button an error message "Authentication Failed" appears in the lower left corner of the form.  The user is not allowed to proceed any further. QUESTION:  What is the meaning of this "Authentication Failed" message?  And, what is the remedy for resolving this issue?   Thank You,Dale

I have a rental document that I am trying to get e-signatures on.  I get through the editing process and attempt to Review & Send.  When I hit send i get this message after the blue circular indicator stops spinning after about five seconds. File upload failed We were not able to successfully establish any connection with the server.  Kindly save your agreement as a draft and try again later.  Error code 400Can anyone guide me? Thanks in advance!

Can Adobe resned me a docuemnt that i signed in the past? I don'y have a copy. 

    Note from moderator: moved to Adobe Sign by request of OP.  I recently got an email from adobe and I am wondering if the email is legit   This is the email: adobesign@adobesign.com   They sent me a copyright infringement and I'm wondering if this is legit or not?   Please let me know, I also attached an image as well

I'm unable to assign an employee to USH8. She comple5ted the Gaining ASccess to Adobe Sign and even received a message stating that Adobe Sign is added to her Okta Apps. However, when I try to assign to to USH8, her name does not appear.  Her e-mail address is [Personal information removed by the moderator].  

How can I set up a hoc recipient group in Power Automate as described here as a manual procedure:https://helpx.adobe.com/sign/config/send-settings/recipient-groups.htmlNeed to use it in "Create an agreement from an uploaded document and sent for siganture". Thanks Dirk

Hallo, ist es möglich, zwei Unterschriften zu hinterlegen? Zum Beispiel muss ich einige Schreiben mit i.A. unterschreiben, andere widerrum mit i.V.. Dafür muss ich aktuell jedes Mal meine Unterschrift manuell ändern.  Es wäre deutlich einfacher, wenn beide Unterschriften hinterlegt sind und ich eine der beiden auswählen kann.  Hat da jemand Erfahrungen mit gemacht und kann mir ggfs. weiterhelfen? Ich bedanke mich vorab. 

Hi all,I have created an agreement template in Salesforce, for the attachments I pulled in docs from echosign library in Adobe, but the agreement is not getting generated from the flow. If an attchment is used in place of the echosign library asset, it is working fine. Am I missing any additional config or permission to use Adobe Library Assets in Salesforce?  

Posting on behalf of user. Unfortunately our administrator is away, so I'm trying to see if I can help.Administrator has added use account to Sign. However when user goes to the portal, he gets an error: "To start using Adobe Acrobat Sign, please reach out to your administrator to create a Support ticket to link and <companyname>"Is this an indication of a problem that we might be able to address without the administrator's assistance?

The delay has been getting worse and worse over the last few months. I send a doc for signature, the client gets it, signs and then it can take anywhere from 30 min up to hours for it to return to me. For example, I sent 4 docs to a client today. She notified me that they were all signed. One came back within an hour, and three hours later I am still waiting for the others. Is there a setting somewhere that I need to change?

When sending an AdobeSign email with a private message included, is there any way to display only the private message without the main message?Currently trying to include a private message for an approver and the main email message to the signer. Approver doesn't like that the main email message to the sender displays so prominently and the private message is only visibile under that.  Thanks!

Hello, When sending an AdobeSign email to a signer (or in my case, an approver and then a signer), the AdobeSign email displays this message toward the bottom of the email: Don't forward this email: If you don't want to sign, you can delegate to someone else. Is there any way to remove this? I don't want anyone to have the ability to delegate the signatures.  Thank you