Questions

During the certificate signing process, you can (should) "review document content that may affect signing." This is the process I'm referring to: Tools > Forms & Signatures > Certificates > Certify (Visible Signature) > designate the location for your digital ID certificate signature (use the cursor to draw a rectangle where you want your digital signature to appear) > Sign Document > Sign with a Digital ID > Choose the Digital ID that you want to use for signing (click radio button) > Continue > Review document content that may affect signing > Review.  (Suggestion for Adobe: Explain what "content that may affect signing" means with a footnote or similar.)  If your document does not contain any problematic content, you will see (after clicking on the Review button) "Document warnings have been reviewed."  (Suggestion for Adobe: This message is not obvious [grey font on grey background], plus its meaning is not c

 I added the signature block to one of the signers, and it is the only block that appears when I preview it.  However, once I send the document, Adobe automatically adds a signature block with the recipients email address underneath it at the bottom of the page.  I cannot find a setting that will prevent this from happening.

I am trying to send a document to three different recipients to fill out and sign. There are some fields that I want only one recipient to be able to edit, and some fields I want any recipient to be able to edit. Adobe seems to allow allow me to assign only one recipient to a field. I would like to allow any recipient to be able to check a checkbox in the document, but Adobe forces me to choose one recipient only to be able to check the checkbox. Is this something that can be changed?

Where are digital signatures stored in adobe sign? 

Hi, I have a document that needs to be signed by 8 people. However, I could only invite 6 people using Adobe e-sign. Therefore, I thought I would invite first 6 people and then invite the 2 left people. Unfortunately, now that the pdf file has been signed by all 6 people, it is locked and secured, and I am unable to edit it or send it again via e-sign to request the last 2 signatures. I had hoped that I would be able to edit the pdf file, since I am the owner.What can I do?  Thank you in advance.

I probably set this up wrong, but I cannot figure out how.  I purchased a "PersonalSign 1" certificate from GMO GlobalSign, but when I sign my own document, it reads "certificate issued by Adobe CDS CA", like this: Here is the GlobalSign certificate as listed within Adobe Acrobat Pro > Edit > Preferences > Signatures > Identity & Trusted Certificates > More... > Windows Digital IDs:And here is what shows under "Digital IDs":  I am not sure why it is a "Windows Digital ID" stored in the "Windows Certificate Store", as I did not purchase the certificate from Windows. But (if I remember correctly) I initially tried using the GlobalSign certificate with Microsoft Word 365, so maybe that's why? But then I also have that .pfx file, so I'm confused.  Here are my settings for "Usage Options":  If someone were to check the certificate, it all looks good (see image below), it just doesn't say it is a GlobalSign certificate.

I created a doc and tried to send for e-sign, first it said my word doc wasn't a valid file, which never happened before so I converted to PDF and tried again, after I added in recipient email addresses it said there was an error to contact customer service, when I tried that I got transferred 2x then they disconnected and I got a message they were closed.

I am an HR professional and I am forced to build a new e-sign documents at year end when all IRS, benefit forms and other documentation update the year.  I have seen this question regarding the disappearance of the manage tab, library templates and all of the features in this community, with no clear solution.  I am asking for a clear response regardin whether or not Adobe is still offering these features, as all of the claims regarding the new interface, has yet to result in any access to these features.  Many thanks, jaguilar

HIPAA requires business associates to enter signed agreements with covered entities. In order for me to use Echo Sign for the storage of medical information, I need a signed HIPAA BAA. Does Adobe offer to sign a BAA?

A document was accidentaly sent for the signature to the wrong email address, unfortunately the incorrect person signed the document anyway. The document has two other signers after the first signer.  Can we cancel the first signature on the document and define a new signer? It doesn't look like this is possible in the web ui that I can see, but thought i'd ask here incase anyone else has run into the issue. We'd like to avoid having the user re-submit their entire application.   Thank you!

Why do signed PDFs get mailed in multiple parts?

I have a text tag dropdown that is functional.{{*eaTermsOfPayment_es_:signer1:dropdown(options="Red,Green,Blue”):dimension(width=35mm, height=7mm)}}If I add an option that includes two words it fails and displays the text tag itself on the sent document.{{*eaTermsOfPayment_es_:signer1:dropdown(options="two words,Red,Green,Blue”):dimension(width=35mm, height=7mm)}}What is the proper syntax to use when including an option with two words?

If this should be in another forum, please let me know. I am attempting to write the text tags of the following fields as they were initially created in the Adobe Sign UI where they work, but when writing them out as text tags I am having issues.If anyone can assist me in writing these, I would appreciate it.  1.)DateofBirth – This is used to capture the users DOB in the format listed below. In my HTML document, I am using the following: {{*eaDateOfBirth_es_:signer1:isdate(format=dd/mm/yyyy)}}It captures information, but please note the red error below noting the valid date should be in dd/mm/yyyy instead of asking for mm/dd/yyyy.  How can I make that ask for my requested format?   2.) DateOfBirthMonthDateYear – This is used as a read only display of the users DOB. Utilizing a formula calling the first DOB entry and displaying it not in the original mm/dd/yyyy it was entered in, but as you can see, displayed as a date with a date format of US so

Hi!I'm trying to create a web form that approx. 20-30 should be able to have access to where they would need to complete the information (different each time) and then send for signature. What is the best way to go about doing? I am trying different variations with web forms and templates but how can this be accessible for multiple people to be able to complete and send for signature multiple times with different information? Any help would be appreciated.Thanks,Bianca

I sent a pdf to a customer requesting a digital signature, and they were prompted to install a certificate from a third party. They don't use third party certificates. Not sure why this happened, or if I did something wrong in my setup.

I've read the previous posts and I tried the signin to https://secure.echosign.com/public/login to try to archive my personal account but there's no option.  I'm assuming its because I have an active enterprise account with my company.  I still see 2 profiles to login, personal and enterprise. If I try to login to personal it says its deactivated.  We only have 2 Adobe admins and they are both out.  How can I get this resolved?  I have 2 users that need to fill and sign and send out paperwork today!

Last week, I signed into Adobe as always. I went to SEND as I always do and filled out the email addresses, add the template but when I click NEXT (Preview is checked as always). I keep getting a server error message that says we encountered an error while processing your request. I noticed there was an update on September 26 and wondering if that hasn't caused this issue. So I tried different browsers, clear cache and browsing history, but same thing for days! I even tried on a different computer! I need help because I need to get these agreements sent for signature ASAp.

Hey guys!I've been battling this issue for about a week and haven't been able to resolve the issue We have a client that needs to get a document e-signed by their clients. In order to get to "Request For E-Signature", they go to "E-Sign" and then "Prepare Agreement" > they select the form they need to use > they click on "Tools" > "Request E-Signatures" > a window opens that prompt to add recipients, and they click on "Specify Where To Sign", which is posted below:   After they click on "Specify Where To Sign", the window closes and they are brought back to the main document, however, they are now only able to add text or a Signature Line, and not a field prompting where an "E-Signature" can be promptedI'm not too sure if we're using the program incorrectly, or if this is currently a known bug. We have tried two different computers, and on three different user profiles. Here are the specifications of Adobe and the Windows version:Windows Version - W

Bonjour, Nous constatons que dans la toute dernière version d'Acrobat Pro (Windows) 2023.006.20320, lors de l'envoi d'une demande de signature, dans les "autres options", on ne peut plus sélectionner la langue du destinataire.Dans la page https://helpx.adobe.com/fr/reader/using/send-for-signature.html sur le site d'Adobe il est indiqué : Spécifiez la langue du destinataire dans l’e-mail envoyé. (Disponible uniquement avec le service de niveau Entreprise.)Nous avons des licences Acrobat Pro équipe et pas Adobe Sign Entreprise. Du coup, le destinataire reçoit aléatoirement ces emails en français ou en anglais.Il semblerait donc que cette "décision" de langue soit prise par le serveur auquel on est conencté et qui effectuer l'envoi de l'email.Je trouve cela pour le moins curieux, d'autant plus que depuis la version WEB, on n'a pas ce problème car l'option n'existe pas non plus mais par contre tous les emails sont envoyés en français. Est-ce que quelqu'un a pu

I'm trying to transfer completed agreements to SharePoint, but with the SharePoint File name being TIS Trackin Number. However, the only options I see in Power Automate are the file name and other options but not field inputs.

I have been using Adobe Sign successfully as follows: with microsoft access, my database, I set the values in an adobe form from MS Access data.  Then I open the created form and go through the Sign wizard sequence to send the form for signature to my client.I would like to further automate this process.  I would like to automatically send the document via Sign to my client.  On my access form I have an e-mail field so I could use that.  Is this possible? 

On the Adobe Acrobat Sign Batch Agreements Create Agreements in Batch page:I am running a query and receive the following error:First error: Document Builder:You have uncommitted work pending. Please commit or rollback before calling out Not sure how to troubleshoot as there is no debug information.  

The recent esign update first pushed through Acrobat Desktop, and it's now rendered nearly useless. You fill out the forms and then start to send it for signature and it wipes everything out every single time, and removes the signature fields.  Replaces everything you filled out with just the word "Text" in each field.  The work around was uploading a filled out form for signature through the browswer when logged in, but looks like the incompetent Adobe developers have now broken that too. We are left hoping the mobile apps and web forms continue working or we're screwed, but I'm sure it won't be long before they push their broken update to the apps.  Anyone else having these issues, surely we cannot be the only ones?Oh which, by the way it's even funnier Adobe increased their prices.  Which I am OK with, IF they hadn't just broke the product we were using.  Lol classic Adobe!

in my integration with adobe sign , I have subscribed to AGREEMENT_ACTION_COMPLETED &  AGREEMENT_WORKFLOW_COMPLETEDBased on those notifications , I am moving internal workflow , to better understand the sequence of events what is the difference between last signer's AGREEMENT_ACTION_COMPLETED event with respect to AGREEMENT_WORKFLOW_COMPLETED Does adobe processes something at their side afrer AGREEMENT_ACTION_COMPLETED ?My quick tests shows there is same time in both webhook  notification for "eventDate" in payload , See the attachment for payload screen capture for both notification. Getting clarity on above will help. 

Hi All, I'm trying to prepare a document in adobe sign to send for signature, I keep getting the error, 'Cannot read properties of undefined (reading 'code')'. Can someone help to fix this issue please, urgent. I've attached a copy of the message that comes up.Also, is there anyway one can contact Adobe support? do they even exist? I feel I signed up and pay the subscription with no support for the product at all.