Questions

Greetings Adobe team, I am writing this message to family ask for refund for the Adobe scan Premier which was deducted from my account this morning, I am not aware of how it got signed up for the premium services, sensei never use it can I please request a refund for the same and degrade the account. Thanks

Adobe scan crashing when scanning and when making adjustments to scanned pages. Has started crashing after only 30 pages. Because of poor edge detection I have to adjust and re-straighten all pages saved to photos after each crash. Also seams to use up battery charge and makes the iPad heat up. 

Error: Couldn't save the file 

Please recover my files

Hi, my question is, how to adjust file mb version from 11mb to 5mb cause I am gonna send to my company but can’t cut any page, I need all to be in one pdf file but also can not be more than 5mb. How?

Se there are few documents which scanned with adobe scan in 2020 after that later i changed my phone and again downloaded adobe scan but it is not having the previous data so is there any way i can recover that data it important 

Google play market не вернул средства без объяснения причины. 

Hello, I forgot to cancel free trial to a yearly subscription and I got charged on May 26, 2026. The amount was $69.99. Today is May 29, 2026 so I missed the forty eight hour deadline quite literally yesterday, huge mistake. I had called the developers really early in the morning and they told me to try to request a refund in the Google Play store but it will take one through four days and I'm not sure if it's guaranteed. I had the app for less than a month so I really want my refund back, because I got charged for a full yearly subscription. If you cancel within 14 days of your original purchase, you will get a full refund. I really need my seventy dollars back because like I said, I had barely even used the app for less than a month I only wanted to test the free trial and I forgot to cancel it yesterday. If I were to cancel with a bank I would most likely get a charge back and Google Play will terminate my account permanently, so I can't even consider that an option. 

Se there are few documents which scanned with adobe scan in 2020 after that later i changed my phone and again downloaded adobe scan but it is not having the previous data so is there any way i can recover that data

J’ai souscrit à un essaie gratuit et vous débitez 59,99€ de mon compte ,j’exige un remboursement.

Please return my 849 money which you looted on behalf of 7-day free trail.i don’t want any type of subscription

I would like to request a refund for the charge made to my bank account.

I need to be able to disable auto color by default at the time of capture. The auto color is so bad, over brightening, that I cannot see the document corners to correct the image crop.

I am within the 14-day window and Google Play told me to contact the developer. Please process my refund for Order ID: GPA.3358-6160-4582-66893..0

I have the adobe scan app both on iPad and Android devices. I take some scans with it. I understand that if I download the PDF, make any change, and re-upload the PDF to “adobe scan” folder in adobe cloud, I can no longer make any changes in the app to that PDF because it was modified externally.  However, even if I DO NOT MAKE ANY CHANGE AT ALL, and simply download the PDF and re-upload it back to the “adobe scan” folder, the iPad app doesn’t let me modify.  The Android app lets me modify though.  Is the behavior in the iPad app intentional? Is it expected that even if I simply download a PDF from adobe cloud and re-upload it without doing anything to it (I don’t even open it) , the adobe scan app will refuse to let me modify it in anyway ?

 Hello,I would like an update regarding my refund request.Three days ago, I requested a refund because I tried to cancel my subscription before being charged, but I was unable to do so. Despite my attempts, I was charged 354.99 RON, and I have not received any update about my refund request.I kindly ask you to review my case as soon as possible and process my refund. If there is any issue preventing the refund, please explain the reason.Thank you, and I look forward to your response. 

Hello, I would like to cancel my subscription, but I cannot find the cancellation option in my account. Could you please assist me with canceling my subscription? Thank you.

I was supposed to get a free trial but i was charged for 8.99 pounds . I have got the premium 

I have subscribed the 7 days free trial and it has charge me Rs 890. I unsubscribed the services immediately within 15 minutes. My subscription showing the cancelled. I already fill up the form. Please issue my refund. Please see attached screenshot for confirmation.

I have subscribed the 7 days free trial and it has charge me Rs 890. I unsubscribed the services immediately within 15 minutes. My subscription showing the cancelled. I already fill up the form. Please issue my refund. Please see attached screenshot for confirmation

I signed in with Apple and can’t access the account linked to my subscription. Adobe has charged me twice from ADOBE.COM, and I need you to locate the subscription using my card details and refund the charges. I can’t seem to get through to anyone 

I had a feee trial in place for 7 days and today it charged me 800kr. I unsubscribed the services immediately within 24 hours. Would greatly aplrecitae the refund back.

Moj okres probny mial byc do wczoraj,17.07.br.Dzisiaj o godz.0.00,18.07,zaraz o połnocy chciałem zrezygnowac z subskrypcji. Jakież ogromne bylo moje zdziwienie gdy okazało sie ze Wy sobie juz pieniadze pobraliscie wczoraj, 17.07. w ostatni dzień okresu próbnego br.Z subskrypcji zrezygnowałem i. domagam sie zwrotu nienaleznie pobranych środków za subskrypcje roczną. Wrzaszczak Franciszek 

Hi,I just downloaded the app. I wanted to activate the 7day trial but paid 1 month by mistake. I would like to get a refund.thanks

I wanted to know the date where I subscribed to adobe