Questions

As soon as I opened the App, a message popped up to say that the App unexpectedly quit. I uninstalled Adobe Scan App and reinstalled the latest version of the App from Apple App Store. I restarted my iphone after reinstalling the Adobe Scan App. The same problem still exists. I have a paid subscription and there’s sufficient storage in the account. Please help to resolve the issues to enable full functionality of the Adobe Scan App. I attach the screenshot of the error page. Below is also further information for consideration:Adobe Scan App version: 26.06.25IOS version: 26.5.2

I would like to update my adobe scan account's email address how can I update? I don't see option in the mobile app.

I need a refund it says cancelled but has given a date of 2027

Hi team I have purchased adobe scan by mistake for ₹6200 and canceled immediately Kindly refund the full amount as soon as possible  Regards 

Bis vor ein paar Tagen konnte ich im Download Ordner mehrere Dateien auswählen und herunterladen. Jetzt bekomme ich dabei immer die Fehlermeldung “Diese Datei wurde möglicherweise entfernt und kann nicht heruntergeladen werden.” Dieselben Dateien kann ich allerdings problemlos einzeln herunterladen, was allerdings sehr zeitaufwendig ist.

No estoy seguro de que a pesar de estar pagando, esté usando las versiones pro de Adobe y Adobe Scan

Sehr geehrte Damen und Herren, in der  Alltagshektik ist mir nicht gelungen , das Adobe Scan Abo rechtzeitig zu kündigen, ich bitte um Sie , dies zu berücksichtigen und doch das Abo ab sofort zu kündigen und mir den entsprechenden Betrag zurück zu überweisen.

Dear Adobe Support Team,I am writing to formally request the immediate cancellation of my Adobe subscription and a full refund for the subscription charges deducted from my account in May and June.I mistakenly subscribed to an Adobe plan and cancelled the subscription as soon as I realized the mistake. Immediately after cancelling, I also requested a refund through Google Play, but my request was denied.Despite cancelling the subscription, I was charged again a month later. I received the Google Play order details for the May charge, but I did not receive any order confirmation or receipt for the June charge. However, I have my bank transaction details confirming that the June payment was successfully deducted from my account.Please investigate this issue, ensure that my subscription is completely cancelled so that no further charges are made to my account, and issue a full refund for both the May and June charges. I am happy to provide the May order details and my bank transaction rec

Hi,I accidentally subscribed to Adobe Scan Premium through Google Play because I believed I was starting a free trial, but the subscription charged me immediately.I canceled the subscription right away, and submitted a refund request to Google Play, which is currently under review.Is there anything Adobe can do to help with this situation?

My Subscription isn't to billed till the 27th and it's only the 25th and before I could get to canceling today did I receive a notification from my bank it was just charged today and it's an early withdrawal 

I have purchased free trial of Adobe scan premium plan on 24 june 2026 but. I want to cancel it now as it is not that useful for my work. I cancelled my subscription from the play store as well as from the app. And according to your policy if a free transaction is cancelled within 48 hours I am eligible to get a full refund for it . Also in free trial the company should not cut money from account directly as the trial is free and should start Autopay once the period of free trial is over. Mandate over upi is okay but deduction of money with slight complex refund process is cumbersome for customer.Kindlu schedule my refund as early as possible and if not give me date till which I will get my refund.Thank you 

Non potendo fare più di 5 scansioni in un pdf mi è stata proposta la prova gratuita per 7 giorni, ho accettato ma mi ha addebitato 10,49 euro come abbonamento mensile. Voglio il rimborso!

Want to cancel your subscription? Check if you are eligible for a refund   For Annual Subscriptions   Canceling an annual subscription before the 7-day trial? If you purchased an annual subscription to Adobe Scan Premium, you get a 7-day free trial. You are not billed during the 7-day free trial period. You receive an email when your trial is about to end. You must cancel your subscription before the trial period ends to avoid charges.  At the end of your free trial period, you are automatically charged for the amount in your subscription terms.   Canceling an annual subscription within 48 hours of initial purchase? You are eligible for a full refund from the App Store. You can cancel your subscription and get a refund.   Canceling an annual subscription after 48 hours and within 14 days of initial purchase? You can be eligible for a full refund; however, for purchases made directly through App Store or iTunes Store, the

The iPhone app has stopped working. Will I lose my previous scans if I reinstall it?

I updated the app and made payment for re-subscription. All my previous scans were lost even though I had been paying for the cloud services which comes along adobe scan enhanced version.

Ho un addebito nel mio conto corrente di 11,99€ da parte vostra. Perché? Io non ho concluso nessun tipo di abbonamento. Vorrei il rimborso, grazie. 

How can I start the upload process to get my document back?My app is updated I have also searched the file in local storage and other cloud storages 

Buen día, me gustaría solicitar un reembolso, ya que para nada estoy contenta con la aplicación y los servicios que ofrece, no pude usarla para lo que necesitaba, es realmente decepcionante 

I have cancelled my subscription but I can see that $9.99 already deducted from my account. Please refund me the amount

Fiz a assinatura com teste grátis de 7 dias, más foi descontado o valor do meu cartão imediatamente, não tive os dias grátis, quero cancelar e ter o reembolso. 

So I have subscribed for the free trail and accidentally ended up subscribing for a yearly plan and now I want refund. I am esubmitted the automated refund form and still no response 

Today I signed up for a basic subscription. I want to cancel it. Please refund the subscription money to my card."

Bonjour je voudrais supprimer des anciens fichiers scannés qui sont toujours sur le serveur Adobe.à chaque fois que j'essaye de les supprimer le message suivant apparaît "Impossible de supprimer le fichier du serveur, la suppression a été annulée".J'ai contrôlé les comptes tout est ok je ne comprends pas pourquoi la suppression est interditesi quelqu'un aurait la solutiond'avance merci

Hi,I started a 7-day free trial for Adobe Scanner on 6th July, and it was supposed to charge me after the trial ended. However, I was charged ₹849 today (12th July), before the trial period was over.Please process a full refund as the charge was made early. I do not wish to continue with the subscription.

I had subscribed to the free trial on 17th June and I was charged INR 350 on my card the same day. I have cancelled the subscription today. How can I be charged for the free trial?