Questions

Hello, good day, how can I request a refund for an Adobe Photoshop purchase where we did not have access to the email, but the charge was processed, and we do not use that Adobe account or the email? How can I apply for a refund for the amount I was charged?

Any idea who I should contact to discuss this. Its a pretty outrageous fee considering I've rarely used InDesign this year and have continued to pay for it.

Hi - I don't want to sound unappreciative for the many great Adobe products, but I was forced, by the Ontario government, to purchase the Acrobat product to edit my Ontario Powers of Attorney forms. As a pensioner, I will have trouble now, having to pay $29.37 every month, so naturally, I want to cancel my subscription. But I just found out that in order to cancel, I will have to pay $129.95. This situation is really rough on elderly pensioners -- could Adobe please consider waiving that cancellation fee for people who are forced to buy the product for a one-time use? Thank you.  

Yesterday I bought an annual Premier Pro subscription online from Adobe.com. As I am based in the Netherlands it directed me to make a payment with iDeal. The payment was made to Adobe Ireland but I cannot find the app in my adobe account to download. I spoke to several operators yesterday who say they cannot see the app on my email and cannot locate the payment. I am trying to speak to someone in Adobe Ireland to figure out if I have been scammed or not but I cannot get a number that works. Can anyone help before I go and ask the bank/police to investigate? I have a course startin on Monday so I need asap but am reluctant to pay 300 euro again

I believe my Google Account got me in here.  My current email address is <removed-kglad> however, I once had the now deleted <kglad>  I believe I might have an account under that obsolete address.  However, so many of your communities are product oriented; and I could not find a specific one for a product like this.  From what I remember, I may have owned Photoshop on older Windows versions.  Sorry that this might turn out to be the wrong place to post.  Thank you for your understanding.

I was charged full price for adobe creative cloud pro as my student status lapsed. I am not a teacher at my institution full time, how do I add this to my account? Alex

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

je voudrais changer de carte bancaire pour le paiement de l'abonnement 

I put something in my Adobe "cart" by mistake and would like to delete it.  There is no Delete button and no Quantity button that can be reset to Zero.  I keep getting reminder emails to complete the purchase.  I do NOT wish to purchase.  How can I empty the cart and stop the reminders?

Hi Guys - hope you can help.I normally stack up my LR/PS packages to runconsecutivly - my current 20GB package was due to run out Nov 2027.I purchased 2 new plans today on Black Friday deal and redemmed the codes (this should  take me to November 2029) ..... these are 1TB packages as the 20GB is no longer available. The codes were accepted but are not showing on my account - some SOMETHING has been updated as it is now showing Nov 20th (todays date) but 2027 ........ so it looks like it has cancelled my already paid for package and substituted it for this new one) ?!?!? I have tried talking to customer services but they couldn't grasp what I was trying to explein. Any hep MUCH appreciated as at present I am 2 years down on what I have purchased !!

I just bought the Creative Cloud Photo Abo 1 TB as a BLack Friday offer. Now I have in my acount my old Photo Abo 20 GB which needs a new payment in January 2026and the new Photo Abo 1 TB which is already activ for the next year.  Can I have both active? Should I cancel the old one?Will my data in the cloud go to my "new" cloud? I am a little bit confused now. Thank you for your help. 

Bonjour, Lors de mon identification, la double authentification envoie par mail le code sur 3 adresses mail différentes.Comment faire pour que je ne reçois que sur mon adresse mail principale ?Merci de votre aide.

Hi, I've noticed a 24–25% increase in the monthly fee for the full Adobe suite since October last year. Has anyone received any notifications about this? I sure didn't. Or is this just the Adobe way of letting the hard questions fly under the radar?

 I signed up for the 7-day free trial and entered my credit card details. However, as soon as I confirmed, my card was charged with a whole month payment . I immediately canceled the subscription, but I would like to know why the charge was made ? because it said 0 dollars before i sign my credit card and will i get a refund for it ?since I canceled within the free trial period.

I graduated ending of last year and completely forgot to cancel my Adobe. I was never informed from my bank or had any notifications on card saying I was charged, come to find out I've been charged for all of 2025 (it is now mid November) . I only just found out I've been charged because I still have Adobe on my computer and wanted to look at my account, from January to July I was charged $36.64 and from August to Now i've been charged *DOUBLE* that at $73.29. Again I was never informed ONCE from my bank that Adobe would be charging me anything so of course this went under the radar for me. Considering I haven't been using Adobe since the very beginning of January 2025 and was not informed of any charges, I would like to ask for a refund. 

Bonjour, je viens de me rendre compte que mon tarif enseignant pour 2 postes Creative cloud  était passéde 35.28 à 78.65 € depuis 3 mois.Aucune info ! Comment les joindre et avoir une explication ??Merci de votre réponse.

Today, I subscribed to the free trial. And in the website, it said will not be charged after the free trial ends. But it still charged me, even though my free trial has not ended. 

Hello! I forgot to cancel my plan yesterday and now they want me to pay 243, I can’t afford it because I’m a student. Please help me with this situation. 

Hallo,wird es in 2025 auch wieder ein günstiges Adobe Foto-Abo mit Photoshop und Lightroom geben?Wenn ja, hat jemand einen Link?Viele GrüßeGerhard

Adobe sent me an update per email to my Creative Cloud Photography plan. They offer to change my subscription to an annual plan to keep the same price. The annual plan was visible, but it did not work (see image screen below). An error showed up.I talk to an agent (probably AI agent and not a real person) for help through the chat and I have been advised to wait 48 hours until the error was corrected. But now the offer is gone and not visible at all. How can I contact Adobe about it? Don't they have an email address or a formular for help?  

Olá, bom dia.  Estou tentando usar o ligthroom e não consigo. Já foi descontado o pagamento desse mês. 

안녕하세요. 저는 2025년 5월 18일에 Film Impact 1년 구독(358,000원)을 구매하여 사용 중입니다.최근 Adobe Premiere Pro 25.5 업데이트 이후, Film Impact의 전환 효과와 플러그인이 이제 Creative Cloud 구독에 무료로 포함된 것으로 확인했습니다. 또한 제 Film Impact 라이선스는 현재 기간 종료 시 자동으로 해지될 예정이라고 안내받았습니다. 저는 1년치 요금을 선결제하였고 아직 구독 기간이 몇 개월 남아 있는 상황이므로, 남은 기간에 대한 부분 환불을 요청드리고자 합니다. 확인을 위해 필름임팩트로 답변 받은 내용 첨부 링크로 전달드렸습니다. 빠른 확인과 도움 부탁드립니다. 답변 기다리겠습니다.감사합니다.   추신: 1:1 문의가 왜 안되는 겁니까? 메일 주소도 없고. 왜 ai 대화만 되게 해놓은거죠? 정말 불편합니다!!!!!!!!!!!!!!!!!!!!!!! 결제한 영수증은 이렇게 공개된 커뮤니티에 올릴 순 없으니 기재 못했습니다. 메일주세요. 기다립니다   o request a partial refund for my Film Impact annual subscription purchased a one-year Film Impact subscription on May 18, 2025, for KRW 358,000 As of the recent Adobe Premiere Pro 25 5 update, Film Impact transitions and effects are now included for free with the Creative Cloud subscription, and my current Film Impact license is scheduled to be automatically canceled at the end of the term Since I paid for a full year and there are still several months remai

Hi everyone,I need help with a plan issue.My educational plan was not applied correctly and I was charged the full amount of over €70 instead of the discounted student rate.My education status has been confirmed again, but my account is still on the non-education plan.I kindly ask for support to: 1. Switch my subscription back to the student plan;2. Refund the overcharged difference.If an Adobe staff member could help me resolve this, I’d really appreciate it.Here is the screen. Thank you!

Hallo,ich kann meine dauerhafte Lizenz von Adobe Creative Suite CS 5.5. nach Neuinstallation auf einem anderen Rechner nicht mehr aktivieren, da die vorherigen Installationen auf alten, defekten Rechnern lagen.  Eine softwareseitige Abmeldung - so wie es Adobe vorschlägt - ist daher nicht mehr möglich.Die telefonische Adobe Hotline konnte nicht weiterhelfen, da diese wohl keinen Zugriff auf die "alten" Aktivierungserver haben. Eine Rücksetzung der Aktivierungen auf diesem Weg ist daher leider nicht möglich.Könnte ein Adobe-Mitarbeiter bitte ein globales Reset meiner Seriennummer [1409-xxxx-xxxx-xxxx-xxxx-5637] durchführen?Den vollständigen Code sende ich gerne per privater Nachricht.Vielen DankStefan