Tired of waiting for a refund. I would like to know how I can get real help. A two weeks ago Adobe charged an unauthorized payment for a subscription that it had managed to delete before the end of the trial period. I have been trying for almost three weeks to get my money back but I think Adobe has simply stolen my money. My bank began a long investigation and they showed me and it appears in the record that Adobe took the money from my account, however, they deny having any payment, I don't even have an official invoice in my account. For the bank it is impossible that it was a mistake, it is proven in the system that Adobe has the money, but they categorically deny it, I have the receipts that prove the information but the chat and phone calls have really been useless, it is always the same answer. My bank says that I should solve it directly with Adobe and my bank it is a serious entity that I trust, I doubt they wants to scam me but it seems that Adobe does, please help.
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