Questions

on fecha 29 de mayo se generó por parte de vuestro departamento de facturación una nota de crédito de 11,64 euros, por haber cambiado de plan de Adobe, hasta la fecha no me ha sido abonada. Desearía saber la forma en que me será abonada. Gracias.

Okay, so I enrolled in two free trials, one being for Illustration and the other for InDesign. I was charged twice, one was for $22.98, and the other was for $52.98. If I canceled the free trials, will I get my money back?  on my bank it says the transactions are pending, but since I canceled them, will I still get my money back?

Quiero cancelar mi maldita suscripción y esta cosa no responde. encima el bot de mierda que tienen, no puede resolver nada. no te deriva con soporte real y es todo una bosta.ADOBE TE ODIO.

Hello. I am a graphic designer and I have a subscription for Adobe Illustrator. My wife (she is an artist) has a subscription for Adobe Photoshop. We both have different accounts that it's impossible to part with. I also need to use Photoshop pretty often, and I either have to use her own laptop or login and logout every time I need photoshop which is really inconvenient because I can't use both illustrator (from my account) and photoshop (from her account) at the same time. A. It is really frustrating that there is no option to be able share both apps within the same household while they are both paid.B. I believe there should be a bundle price for Illustrator and Photoshop together. In this case, I would consider to have my own Photoshop.  Anyone has to suggest a solution / idea? 

I cancelled my free trial before the automatic charge was to be applied and yet I was still charged. I would like a refund.   

I am unable to cancel my Adobe subscription. Due to having a student plan connected to an institute my “manage plan” button is not available. My school does not manage my adobe account. I would like to talk to a human in the help center, I did the subscribing though talking to support in the first place. But something has seemed to have changed and only the AI is available, which just keep asking the same 3 questions and not achieving anything.I have also contacted the Adobe Care Twitter, no answer yet.How can I cancel my subscription? 

Alguno de ustedes conoce cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, antes de cumplir 14 días)

I didn't subscribe for any adobe plan and I got charged. I cancel my subscription (that I didn't do) but I don't see how to ask for a refund. What should I do?There is no online chat or email for contact… 

Currently have the Photography Plan with 20gb which I understand will no longer be available when my package expires in May.Will change to the Lightroom only plan, but cannot seem to do so now as when going to Manage Plan the only option is to cancel my existing plan?

Hi! I canceled my Adobe After Effects subscription in October 2023 and paid the cancellation fee. Despite this, I’ve continued to be charged monthly ever since.When I try to cancel the plan again, it tells me I have no active subscriptions; which makes sense, because I already canceled it years ago. I contacted the virtual assistant, but it also says I have no plan and doesn’t really help.I'm really frustrated at this point and don’t know what else to do. I’m being charged for a subscription that supposedly doesn’t exist. I’d appreciate any help or advice on how to resolve this and get a refund.

Hello,I noticed that I was charged twice for my Adobe Creative Cloud subscription (₩26,400). One payment was made on April 9, and another on April 10.This does not appear to be a refund and rebilling—it seems to be a duplicate charge.I would appreciate it if you could review this issue and process a refund for the duplicate payment as soon as possible.Thank you for your assistance. As you can see from the attached image, there are duplicate charges on April 9 and April 10.I would appreciate a prompt refund.

Hope you are doing well.I am writing to request a refund for a recent charge on my account. I was charged a cancellation fee as well as a monthly subscription fee, but I was not aware that I had subscribed to this plan, nor that a cancellation would result in an additional charge.This has come as a surprise to me, and I kindly ask you to review my account and consider issuing a refund for both the cancellation fee and the subscription charge.I would appreciate your assistance in resolving this matter as soon as possible. Please let me know if you require any additional information from my side.Thank you for your time and understanding.if this is not right way to get refund please suggest me where should I contact.Sincerely,Gurdeep Singh

Boah Leute... "Wenden Sie sich an Adobe - Echte Hilfe von echten Menschen" - ist das eigentlich ein schlechter Scherz?Ich habe mir vor kurzem ein Probe-Abo von Photoshop runtergeladen und innerhalb des Testzeitraums wieder gekündigt. Von meinem Paypal Konto wurde nun trotz fristgerechter Kündigung die erste monatliche Rate abgebucht. Die Abbuchungsvereinbarung konnte ich zwar direkt in meinem Paypal-Konto kündigen, nur habe ich keine Ahnung, wie ich die erste monatliche Rate zurückbekomme und wollte mich daher an den Kundensupport wenden. Kann mir jemand sagen, wie ich den erreichen?

Hello there,i have forgot to change my Billing address over the past years. It just never was on my mind, since i never needed the invoice for anything. Now that I have to do my Taxes I realized my Billing address was set to a place i left over 2 Years ago. I’m not sure how much of an Issue that would be with taxing, but I have updated my address. The invoices didnt update to said address. Is it possible to get these Invoices updated?Best regards,Lizzy

So one year and a month ago I began a student year subscription for 19 euros a month. It ended last month and even though I didn't even say anything, they put me on another regular year subscription for 40 euros a month. I contacted them, said that this wasn't from me… they ended up ending the subscription for me and refunding me my 40 euros. Literally a day later they took the 40 euros again, but there isn't even any ongoing subscription anymore, so therefore I can't chat to an agent. I really don't know what to do, this shouldn't happen on a regular basis (which it does it seems from the other questions). help.

my cloud all apps show here request access on  admin . 

Hi I tried the free version last month and cancelled the subscription a few days later. I received an email saying that sorry to see you go. There has been an unsuccessful attempt to charge my card. Please cancel immediately.

Hallo Community. Ich habe eine Adobe Professional 2020 Lizenz für zwei Rechner. Diese habe ich auf zwei Rechnern installiert. Nun muss ich einen der beiden Rechner neu aufsetzen.Folgendes Vorgehen wurde mir von Adobe erläutert: 1. Im Programm Adobe Professional - Hilfe - Abmelden. 2 Rechner neu aufsetzen 3 Adobe Professinal wieder anmelden.Folgendes Problem ist aufgetaucht: unter suche steht anmelden oder Initialisierung wird gesucht.Frage: Wie gehe ich vor? Kann ich davon ausgehen, dass ich nach der Neuinstallation des Rechners das Programm wieder neu installieren kann?Vielen herzlichen Dank für die Rückmeldung

I tried to switch to a new pricing plan and ended up with my account blocked. No problem, I made another one. But now I've been charged on the account that I can no longer access. Has anyone else had this problem?

Hello,My educational subscription appears to have been converted to a standard individual plan because, at some point, my status could not be verified.I completed the re-verification successfully 2 days ago [see screenshot attached], but the issue has not been resolved yet.My next payment is due in 2 days and my account is still showing the following standard price instead of the educational discounted rate [it should be £32.99/mo according to Terms and Conditions for students and teachers]:£66.49/moNext payment on Apr 10, 2026Annual plan, paid monthlyI also checked Manage Plans, but I cannot find any option to switch the plan back to the educational version.Could you please confirm whether my account has been correctly updated after the successful re-verification, and whether the educational discount will be applied to the upcoming payment?Thank you in advance.M 

So, i canceled my subscription before the 7 day trial ended, and now i have a charge of 24,19 euro on my credit card which i didnt need. I cant cancel on the website because it says that the card is not working, but they got my money. Can i please get a refund? 

I accidentally switched to the adobe creative cloud membership plan, thinking foolishly that I could change it to student pricing (due to me being a student), but I found out I could not and I was charged with the $53.41 subscription fee. I changed my plan back to my original $10.67/mo Photography plan and while doing so I remember seeing a page that said I will be refunded the $53.41 which is what I expect from situations like this. But it has been 4 days now and no sign of a refund or email saying i will receive one, despite me never having actually used the $53.41 plan at all and only having it for around 4 hours (which is how long it took to process).

I was supposed to be able to get a 7 day free trial but for some reasom my bank or google, not sure which,  won't let me sign up for trials and save my card on file. Instead i had to purchase for a month.  After about 20 minutes,  i realized reader edit doesn't do what it appeared and i cancelled it the same night. I tried getting a refund with google play store, and shouldve been able to since i cancelled within 48 hours, but I guess since i paid aand wont have the service end until the month is up, i got screwed. How do i request a refund???

So I took the adobe 7 day free trial for a college project but never used any product. Before the trial ended I tried cancelling the plan but they did not let me. I contacted customer care and asked them to cancel my plan and delete my account but he was of no use. So the only way for me to escape this trap was to remove my payment details and so I did. This was december 2024. On the month of january I received emails from them saying I need to update my payment details as they were not able to charge me. I also received sms regarding failed transactions. I knew they would do this and it was a good thing I removed my payment details. At the same time I again tried cancelling my plan or deleting my account but they did not let me. I knew they had me trapped. But why worry, I removed my payment details right? Yea thats what I thought and yes in my adobe account the details are not there and a alert dialog is visible saying to update my payment details. Until today, February 14th I receiv