Questions

Gentile Team di Adobe Acrobat,Ho ricevuto la vostra e-mail come conferma dell’annullamento della mia iscrizione ad Adobe. Tuttavia, oggi la mia banca mi ha notificato che non ho fondi sufficienti per il pagamento dell’abbonamento, e nel mio account Adobe risulta già una fattura di 18,29 €, come se il pagamento fosse stato effettuato, quando in realtà non lo è stato.Temo che non appena ricaricherò il mio conto, questa somma venga automaticamente prelevata, cosa che non desidero, in quanto avevo già annullato la mia iscrizione prima della scadenza del periodo di prova.In allegato trovate la fattura. Vi chiedo gentilmente di verificare la situazione e di assicurarmi che non verrà effettuato alcun addebito.Grazie per l’attenzione.Cordiali saluti,Abdullah Haidari

when i am trying to change my email id in adobe creative suite Account then it is showing an error,when i tried this last month there was same error please give me its solution 

Richiedo chiarimenti su una richiesta di addebito di un totale di 36,59€ (attualmente in corso di contabilizzazione) da parte vostra sulla mia carta, nonostante abbia deciso e selezionato dal mio account il non rinnovo dell'abbonamento, ENTRO la data di scadenza prevista di questo (7 marzo)  Vorrei comprendere come mai ci sia stata questa richiesta di contabilizzazione di tale somma sulla mia carta, anche se io avevo provveduto ad annullare il rinnovo dell’abbonamento entro i termini previsti. Dell’annullamento, tra l’altro ho ricevuto anche via mail la ricevuta, che attesta l’avvenuta cancellazione.  Rimango in attesa di un vostro gentile chiarimento. CordialmenteDario Costanzo

Why is adobe charging me when I cancelled the free trial the same day as getting the free trial? It's causing me not to be able to pay my phone bill which is very frustrating and stressing me out.

I am not sure if this is the correct category for this question, so sorry about that. Basically I applied to Substance apps for students program, verified my identity and received my redemption code. However when I try to apply it, it errors; “This seems like a mistake on our end. Shall the issue persist, contact customer support.”I did try contacting customer support but no luck. Half of it went with the chat bot and in the other half I was told that I would be called by an expert but I wasn’t.Any help is appreciated.

Hello, I subscribed to Adobe with the $14.99 plan. I can't  afford the subscription currently. I am requesting a refund of the cost of subscription.  I only had plan 15 minutes.Thank you,EMAIL REMOVED FOR SECURITY

Добрый день! Пытался отменить подписку на Acrobat reader pro, выходит сообщение что я должен оплатить штраф за отмену подписки. Как теперь отменить эту подписку, я практически не пользовался продуктами Adobe по этой подписке.

Dear Adobe Support, I hope you are doing well. I forgot to cancel my student plan before the subscription auto-renewed. As it is quite expensive for me, I’m unable to continue the plan. Could you please help me cancel it? Thank you.

I need to cancel a subscription on my debit card, but I don’t have the sign in information. Can you please help me cancel this subscription from my debit card information and not from signing information because I don’t know where that is  

Buen día, solo accedí al servicio del Acrobat  por un mes y a pesar que ya no decidí renovar, me siguen cobrando. Agradecería me ayuden a que atiendan a mi reclamo. Gracias

Hello Community,I've tried to research this issue. Found a few responses, but it appears that an Adobe Employee will have to chime in on this issue.   After several weeks of warnings from Adobe and being shut out of the software for "two users" using the same program, I received this email today.  I logged into my account and changed the password.   "Your account password was reset."  Your Adobe account appears to be in use by more than one person. An Adobe account can only be used by only one person--not shared. To help protect your account, we reset your Adobe account password." Here's the scoop: I recently obtained a VPN to protect my local drive. I also work in the cloud and have a provider that I log in to.  I use my own Adobe account that I pay for monthly, on both the local drive and in the cloud. I was getting these error messages that read "it appears some else is using your Adobe program."  Once I logged into my account,

Hello everyone,I'm reaching out regarding a billing issue with my Adobe annual subscription.In December, I was charged twice for the same subscription. I was informed that the duplicate payment would be automatically refunded. However, it's now been almost three months, and I still haven't received the money back.I've already contacted my bank, and they confirmed that no refund has been issued on their end.Could anyone advise on the best way to resolve this? Is there a direct contact or escalation path for billing issues like this?Thank you in advance for your help.

i'm from bangladesh i need to change my phone number but not showing but why many bangladeshi people change their number to bd number but inside my screen not showing bangladesh i will try to buy subscription but number add problem and adobe stock same.

I am from Bangladesh and I am not able to add a Bangladeshi number Error. The country is not showing for me. When I go to Region, Bangladesh is not showing. Even when I go to Payment Method, it is not showing.Even though the country shows, it still causes problems and errors. 

My annual prepaid plan for Adobe creative cloud ended on Feb 3, 2026. My renewal date was also Feb 3, 2026, and I received an email saying I had to cancel before my renewal date to not be charged. I cancelled on Feb 2, 2026, and it didn’t charge me. I keep getting a message saying I cannot purchase the monthly plan because I already own creative cloud.  When I look at my plan tab on the website. It says: “Services will expire on February 3, 2027.” I think this is preventing me from buying a monthly subscription. 

I also just got a call from the (408) 606-3892 phone number you referenced. She sounded slightly robotic and AI, and I was very weirded out. I had just gotten off the phone with Adobe Business customer service not 20mins prior, and this local number calls inquiring if I was able to get my question resolved.It was unsettling as the speaker referenced some specifics on my phone call with Adobe, though there were small things not adding up. This is why I feel it is likely an AI scammer.

I cannot update my monthly billing to the yearly subscription to save money. I am getting an error when I click “Update Subscription”  

Literalmente no utilice para nada el plan, seleccione que el metodo de pago no se guardara y me cobraron. Necesito rembolso.

My adobe account access authenticator keeps crashing immediately when it opens.I have: deleted and reloaded, hard reboot, reset the phone settings, made sure I have password and biometric access to the phone.  Worked with apple support.  redone the above multiple times.  A colleague of mine has the same problemHelp! please The community manager did try and help but he / she was under the impression I could not load the software.  The software loads fine and I have used the product successfully for years.  I dont think this is operator error.

Hello,My Creative Cloud plan was previously billed at the student/teacher discounted price of about €29 per month, but it recently changed to the regular plan price of €65.54 per month.I am a teacher and still actively working in education. This account is registered under my name. I have now submitted the required verification again through SheerID, including proof of my employment at the school.My next billing date is March 28, 2026, so I want to make sure the education discount (~€29/month) will continue once my status is confirmed.Could you please confirm whether the student/teacher pricing will automatically be restored after the verification is approved, or if I need to manually change the plan?Thank you.

So my account got suspended, I repaid for my subscription but it is still showing up billing issue on my account, giving me no acess to my photoshop or lightroom apps on my mac. I was charged the full amount via Paypal and have the invoice to confirm that. Just wondering if anyone else has had this problem? Can't seem to find an email address anywhere to contact them directly. Thanks.

I got charged for adobe pro although. I cancelled before the 7 day trial ended. I cancelled The same day if not the next day after I started my trial because it didn’t fix what I needed. I logged into my Adobe account and it doesn’t have any active paid plans listed under my account with the email I used. I have tried to contact the company using the live chat but it ends the conversation before I ever get an agent. I have tried multiple times to find a way to contact someone. I would like my account cleared and a refund.

Free trial ended on 28/feb but the link to manage plans doesn’t let me proceed to a cancellation link and says ‘unable to make changes at the moment’. You are now trying to take out money from my account. Surely there must be another way to cancel this free trial ??  

I had a trial subscription pf adobe creative cloud and now i got charged 70€. To cancel the subscription i have to pay 300€. Can i cancel everything and get a refund?

To whom it may concern. I do not longer want to use my Adobe account, therefore I wpuld like to delete it. However, the option “Delete your account” is not visible in my profile. I am not part of an enterprise, I am an individual.