Questions

Hi! I can't update Premiere Pro 26; it keeps crashing about halfway through.

Je viens de m'abonner à creative Cloud. Je ne parviens pas à installer les logicielsJ'ai le message d'erreur : L'app Adobe Creative Cloud requise pour resoudre ce pb est manquante ou endommagée  

Hello, I am probably one of the very few that still uses PhotoshopCS6. I recently became aware that I had the 64 bit and de 32bit version installed on my PC that runs on Win10. Probably during a clean-up of my hard drive in both versions the file \Locales\nl_NL\Support Files\Required Text Resources.dat has been removed, and now the text editor is not working anymore. Unfortunately , I have lost the origianal installation files, therefore I cannot reinstall this ancient version of Photoshop. Does anyone know where I can find and download the missing file?

Olá! Eu assinei o teste gratuito do Creative Cloud e não fui informado claramente que viraria um plano anual com multa. Não quero continuar usando o plano e gostaria de cancelar sem cobrança de taxa. Peço o cancelamento imediato sem aplicação da multa.

Hi Team, I hope this finds all of you well! I am unable to install Adobe Illustrator due to error code 190. I am currently using the Creative Cloud Desktop app. Using Windows 11 pro, i7-11700 processor, 32 gb of RAM, RTX 3080 video card. I already have Photoshop and InDesign installed. However, I keep getting error code 190 whenever I try to install Adobe Illustrator. I hope someonw can help me. I am unable to reach an agent right now because the AI states they are currently unavailable. I hope to hear from someone soon. Thank you, take care & have a great day!

Adobe engineers consistently work to deliver high-quality applications and features that enable humanity to pursue its creative endeavors. Please see here for a list of known issues or errors that could affect Adobe desktop applications running on macOS computers. You can use this page as a resource to track any ongoing or known problems. We appreciate your patience while we evaluate any outstanding issues and work towards a solution.

I purchased this product in 2015, and have been downloading and using it without incident ever since.  My most recent download was December 2024.  I tried downloading it today, and at first everything went smooth until I hit the actual download button on the LWS site.  The download window popped open, but nothing happened.  Eventually, somehow, the product disappeared from the LWS site while I was online. Called Adobe tech support and they don't even see my license on their end. Any thoughts on how to get my license restored, and to be able to download the product for use.  

Awhile back, I got this pop-up on my mac laptopThe apps themselves still worked, so I wasn't terribly concerned, but the popup is annoying. So today, I start investigating fixing it. HOWEVER...for some strange reason, the log-in screens for software download installs don't accept my Adobe log-in credentials. I log into the Adobe site using an email address. Can change the password easily. Have the adobe authenticator working as intended. But my NAME is in the login block on the software activation block. (I've deleted most of my name as that seems prudent.)This login screen won't accept the adobe password associated with my email address, and changing my name to the email address renders the same "uh-uh" result. I did find that in 2021, I connected my Adobe and Apple accounts, and the Apple stuff comes up with my name. So I disconnected the two accounts. Sadly, no joy. I'm at a loss.It doesn't make any sense to me. I did screenshot the CC install data from "finder", and I'm a

I'm in a predicament that I can't easily control a plotter from my Mac work station with the latest Adobe suite. The plotter is 3 floors below and for years I've used a Windows rip server to print and cut with plotter software. Rip server was not online so older system's security is not an issue. My Windows system finally died and a easy way to control the plotter would be to use one of my older laptops with illustrator. I have version cs5 that I've installed from my last dvd version, but it is Illustrator version 15 and I need to do the update in order to make it version 16 which is what the plotter software requires. I've contacted Adobe and they sent a link that let me download my previous registered version, but it's the same as the dvd and only instals version 15. I did see a post that shows how to update to version 15.1 through web archives, but nothing about version 16. I'm semi retired and don't see the benefit to invest several thousand dollars to build an up to date syst

Hello! I recently attempted to repair the microsoft visual C++ redistributable on my brand new microsoft surface pro 2-in-1 ... because I was all of a sudden unable to get into my adobe creative cloud. I do have my old microsoft surface that isn't Windows 11 compatible... I have my adobe apps on there (thankfully) as the main one I use isn't available for my new laptop yet (yikes!)... Anyways-- when i attempted to repair this microsoft visual C++, I got a pop up saying..."one or more issue caused setup to fail. Please fix issues" with a link to the log file. It also notes 'the parameter is incorrect with code 0x80070057'. I could google it, but... this seems to be where I'm directed. Makes sense! I'm not familiar with using forums though...  Thanks for any help!C 

I am trying to transfer my existing Adobe Acrobat Standard 2017 from old laptop to other one and need help as I am also unable to find the key

Cordial saludo, la presente es para solicitar de manera respetuosa un reembolso de mi suscripción, ya que había cancelado la suscripción en período de prueba pero no se si la página no cargo bien y me cobraron la suscripción, no he usado ninguno de los servicios de la suscripción para poder recibir el reembolso, agradezco de ante mano la ayuda. 

I pay and use the Creative Cloud, therefore offline downloads won't workExit Code: 113-------------------------------------- Summary --------------------------------------- 3 fatal error(s), 0 error(s), 13 warnings(s)FATAL: Fatal Error '113' occurred while downloadFATAL: Fatal Error '113' occurred while downloadFATAL: Error occurred in download of package (Name: AdobePhotoshop27-Core_x64 Version: 27.0.0.25). Error code: '113'WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to ge

Al abrir Creative Cloud, se ha iniciado una actualizacion, y me ha dado el error 214.He desinstalado Creative Cloud y he intentado volver a instalarlo. pero me vuelve a dar el error 214.En este estado no puedo actualizar mis aplicaciones de escritorio. Alguna solucion? Gracias

I have a CD with Dreamweaver CS5.  My computer died and I installed it on a new one.  However, it says I can't activate it because it is already in use on two computers.  I no longer have those computers.  I also don't know what account it was registered under (I used to have a business that I closed 5 years ago) and I tried 2 old business accounts and its not there either.  Support was unable to help me or to even tell me what account it is registered under.  Any ideas how to deactivate it from those two old machines without the machine or account?

Hello!I have a photo subscription.This includes Photoshop Desktop. But I cant install Photoshop Desktop.It is not offered for download/installation at all. I'm running MacOS 15.7.1 I've already run the Cleaner Tool and reinstalled the creative cloud app, but I still can't install Photoshop Desktop. I ask for support.Thank you in advance!

A licensa quando aplicada informa estar sendo utilizada, porem formatei e atualizei o computador a licensa é minha  

I've just received an email from Adobe (storemanager@adobe.com) that my subscription is almost ending and that I need  to update my creditcard data to continue my membership, but I've never received this before. I presume that is a phishing mail? I've attached a partly screen shot in Dutch. Thanks in advance. 

I need Photoshop beta

We bought and downloaded the non-subscription version of Acrobat Pro 2024.  We have been unable to activate it and NO help from the support chat teams.  Worse, they tried to upsell us!  We really just need to get this activated.  Apparently it's a one-time activation, but nobody at Adobe has been able to figure it out.  Although it shows we bought it last month in our invoices, it doesn't show in our products.  Has anyone been able to activiate this product (again, this is the download with 3-year term product)? Thank you...p.s., helping my 85 year old dad with getting this done and it's VERY frustrating.

I own a microsoft surface Laptop 7th edition with a snapdragon processor with I have been trying to load Adobe Premiere Elements 2026 and get the following error message:I have tried reinstalling, and updating my graphic adapter,. Any Solutions

My laptop has Illustrator and Photoshop versions 2023, 2024, and 2025. I didn't delete the 2023-2024 versions from the C drive. Suddenly, one day, 2023 and 2024 disappeared, leaving only 2025. Why?

Have been trying to download Creative Cloud for hours now, and no matter what I do I end up with error 206, unable to connect to adobe servers. I have tried seemingly every fix, from disabling firewalls to the creative cloud cleaner tool, and nothing has worked for me at all. I have tried just about everything. 

Hi Adobe I have Acrobat X Standard with a valid license for two PCs. I can see my product on my Adobe account, but I cannot manage my active devices. My old PC and laptop are broken, so I have no way to uninstall Adobe from them. Can you help me gain access to the active devices so I can remove them and install the software on my new laptop? Kind regards,Jørgen HansenAccount email: <email removed>

Hi, I need to reset the activation count for Adobe CS 5.5 Design Premium.The old computer is not available anymore, so I cannot deactivate it.Please help me.