Questions

Hi, I know this has been mentioned before, but I am having difficulties installing Premier or Photoshop Elements 23 on my PC (with Windows 11). I originally had these installed without any issues, but recently I had an issue with my PC and had to reset it. Now everytime I try and install the software I get the same errors - see below. I have removed all versions of the software, disabled antivirus, treid to install as administrator...but no luck.I have followed the 'get help' link - no luckI have updated my MS C++ apps to the latest versions - no luck The error log is as below (which doesn't mean much to me as I am not very technical with this). Can anyone please assist. Note that this is not a creative cloud installation, just a standard license on a PC. Thank you RT      

Hello, About 20 years ago I created educational products using Pagemaker. Is there ANY was to open these old files with current software? I'm desperate! Thanks.

Hi, there's any phone number for customer services please? 🙏

good morning,after setup I can't start LR, I have a message error 213:11.I try to switch folder SLStore without flag "only read" and I reinstalled the program, but the error is still present.I use windowe 8can you help me?thanks sergio

Hello, Issue:Adobe Cloud is activated on Computer 1 and on Computer 2.  I try to open Illustrator, PS, etc.. on Computer 2 and I'm being informed that I have hit the 'device activation limit' and that I need to sign out from another device. I have went through this peculiar sitation a couple of days ago, so signed out and restarted the computer.  But here we are again with Adobe Cloud telling me that this computer is showing as another device. I pay good money every month for this full package so I'm just fed up to be going through all of this. I use Adobe Cloud on two machines only, a 2019 iMac and a beefed up 3970x Threadripper PC - why these two machines are being counted as three and blocking me simple usage of my account is beyond me. Can anyone say if Adobe are dealing with this as priority? Sorry to all of those who are experiencing the same issues as me.  I feel for you all. And right before Xmas too... Sad times. 

Hello there, I'm at my wit's end right now.I did a fresh Windows 10 install on my system and trying to install InDesign CC on it now and it doesn't work. It starts installing and after a few seconds (usually at abou 6%) it stops and gives me the "installation failure" message. The log says: Exit Code: 113 -------------------------------------- Summary -------------------------------------- - 3 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Fatal Error '113' occurred while download FATAL: Fatal Error '113' occurred while download FATAL: Error occurred in download of package (Name: AdobeInDesignAppBase64-mul Version: 15.1.2.226). Error code: '113' ------------------------------------------------------------------------------------ I tried the trial version of Premiere Pro and it happens the same way, however Acrobat DC and Adobe XD install just fine. I tried all the troubleshootiung steps I could think of: - Uninstalled and Resinstalled Creative Cloud (with Administr

im on mac2015 that has maxed out on Monterey. I need to install an older version of After effects that works. Ive never installed it but I pay for the whole suite!

Hello there.I have a problem: whenever I want to install a program like Photoshop or Premier Pro it keeps saying that my system needs to be updated. I checked my system, and everything should be able to run Photoshop. I have:AMD Ryzen 7 5800XRTX 307032GB RAM1TB Samsung SSDAsus B550-A Gaming MotherboardBeQuiet 850W Power SupplyWindows 11 Pro Version 24H2Monitor Res: 1920 x 1080 I don't know the problem and why it keeps saying that my system is too bad.Can someone help me with this? Thank you.

Hi, ich bezahle montatlich meine Abos (PS, LR) und konnte die bisher auch sehen und nutzen. Nun sagt Adobe, daß ich keine Lizenz habe. Meine letzte Zahlung war Mitte Dezember 2024 zum regulären Zahlungsverlauf. Auch werden mir keine Probleme/ Fehler bei der Abrechnung/ Abbuchung angezeigt.Was ist mit meinen Abos passiert?

Hello,It says I reached the 20gb stroage limit even though I don't have anything stored in my Adobe Cloud. I checked directly throught the web version and all folders are empty, even the deleted files folder. Both my Photoshop and Lightroom apps are also empty. What can I do?

I lost Adobe PSE 10 thru a crash. I have my serial number. Adobe will allow me to reinstall.

With Adobe continuosly changing the licensing and forcing customers to move to a subscription based model I want to download a full copy of my Photoshop Elements 2024. How can I do that? I guess it might be actually irrelevant as I would still need access to Adobe servers to activate it but I would like a full installer copy anyway. Anyone can help? Thanks

I had to replace my hard drive so I am now trying to reinstall adobe photoshop elements from my account where I have already purchased it. During the installation I get error code 183.  Using windows 10, any ideas how to get this installed? Is there any way to get my full copy downloaded from the microsoft store maybe that would be a more straight forward installation?

Why am I not allowed to use Photoshop Elements 7 software I purchased.   It says I am required to have a subscription.  How can Adobe force users of past purchases to have a subscription?Bill Feil

Salve sono Alessandro Speciale.Ho attivato alcuni anni fa adobe acrobat XI. Ho formattato il mio computer e non riesco più ad installare il programma in quanto la finestra di dialogo mi informa che ci sono altri dispositivi collegati ma a me non risulta . Mi potete aiutare? grazie

I had CS6 on another machine (it must have been a second) but I wiped the machine and sold it. I went to install on my current machine and it is telling me that I cannot install on more than one machine. The support agent said I had to deactivate it. They said they cannot do anything, althought I know they have done this in the past. Infact I think you could self deactivate from web portal. this is such a basic common feature that you get with laods off companies. Sky, Netflix etc all allow users to activate and deactivate on variuos devices.  Why has Adobe removed this feature. I only use the software very rarely to do bulk image processing and it is great. (a feature not available on the elements version) we can not justify paying a monthly fee for something we use so infrequent. So i will be gutted is Adobe is stealing the rights to use the software.  It still works peferectly well, they are just taking access away from something I have bought.&nbs

Every day I open my CC desktop (or one of the CC apps) I'm presented with a login window/error box stating too many device activations. However I'm only using one system, there is no dual boot, and I'm not regularly accessing CC on the web or from apps on iOS (if that matters). It's as if the CC Desktop or some sort of validation step is unable to determine that it is being run on the same computer every time, despite no hardware changes to the system in months. The "too many activations" dialog box even lists my desktop as appearing in both existing activation slots. Something causes it to interpret every login from this computer as a unique system/activation? Does anyone know if there are logs that can be pulled for someone (Adobe support?) to help diagnose or fix this? Maybe some other sort of hardware issue that could be triggering this (just a guess, since adobe seems to treat every login as a unique computer)? The suggestions I've come across in other posts here haven't help

I get a message that says "You need to deactivate another computer within 30 days to use this product"BUT when I login to my online account, there are no computers activated.Is there some way to get the Adobe support team to reset it, because I know for sure I am not using this serial number on any other computer. Any other computer has been fully reset. Can anyone help me out here?    

So, after a frustrating 40 minutes on the Adobe chat, where I explained this scenario below and was pushed into a sales call, two salespeople tried to encourage a solution of a subscription model. They then said they did not know very much about the perpetual licenses and gave some generic advice prefaced with, “From what I know…”  So..... I am reaching out to see if anyone in the community can help. its funny people refer to these as "perpetual", when actually they only last 3 years. But that is what the help staff referred to them as. Background:We are a small charity with 6–8 staff members and normally 2 interns.We own around 18 perpetual licenses for the following: Adobe Premiere ElementsAdobe Photoshop ElementsAdobe Acrobat ProThe interns change every year, and quite often, we have staff changes.We cycle machines into the organization, with the staff who have the heaviest needs getting the newest machines, while the older machines cycle down. Staff generally ne

I'm trying to install Photoshop Elements 2022 to a new computer running Win 11 with more than adequate RAM, processing power and storage. During installation the message pops up: Sorry, installation failed.  We are unable to install Adobe Photoshop Elements 2022 this time. (Error Code: 183)  When I click on Get Help link, it took me to the Adobe website and gave me this "solution":Error code 183 indicates an installation or update failure.SolutionSelect Retry to install or update the app again. If this doesn't fix the issue, follow the instructions in "Fix error 183 when installing Creative Cloud apps." The problem is there is no "Retry" to select. So I clicked on the Fix error link. The only solution offered that appeared related to my particular problem was to delete a folder in the C:\ drive and reinstall the program. I tried that and got the same result. So, I'm stumped. -Regis Bulman

Bonjour, pour résumer mon problème :Mon entreprise a fait l'acquisition il y a longtemps de licences adobe CS4. Les logiciels sont toujours présents sur mon ordinateur et fonctionnent bien, sauf Adobe ACrobat qui a récemment disparu, visiblement mis à jour pour une autre version.Hors cette version plus récente n'est qu'une version gratuite sans licence, je ne peux pas l'utiliser pour les tâches que j'utilise habituellement (édition de texte, réduction de taille du fichier, reconnaissance de texte notamment).J'ai je crois toujours le numéro de licence du logiciel, serait-il possible de faire réinstaller l'ancienne version que je possédais ?Bonne journée

Solicito ayuda para poder transferir la licencia de una máquina a otra de Adobe Acrobat 9 Pro 

Vorrei acquistare il pacchetto di Adobe (in particolare Adobe Premiere CC Pro) utilizzando una parte del bonus docenti italiani. Come devo fare?

I have the same problem too,  i got a new laptop and transferred everything expect my cloud cc. I found this website and all the information here are helpful. im just confused on where to start.  Does it require my old Mac to fix the problem because i removed all my data from my old Mac,  and im worried if My cloud cc wont work anymore. I need this fixed before school starts. 

Hi guys, im not able to downlaod creative cloud i always got the error message This page isn't available right now. Try visiting this page again later. I try to download hereAdobe Creative Cloud | Sign in