Questions

I edit a movie and added subtitles at the lower level prame. Today I notice that all subtitles moved a bit down so you can see only the top part of the letters. How do I fix it.Sam Zimet

We've been running CC2021 for a few years now, as it's been relatively stable and bug-free. Adobe forced us to "upgrade" by shutting down the speech-to-text servers for captioning, and, as expected, CC2023 is riddled with bugs and contains some absolutely hilariously poorly-thought-out UX issues.**long, slow clap**The issue we're currently wrestling with is that drone footage from our DJIs won't export. Playback is smooth on the timeline, but when exporting through either AME or Premiere, the clips appear frozen, or extremely choppy (like, 0.5 or 1 fps). Drone footage is UHD 59.94fps h265. The exact same footage located on the exact same drive plays back properly in every standalone video player we have (including on phones). It plays back and exports properly in Pr v15 (CC2021).This is NOT an issue surrounding "high hardware requirements for h265" or "long GOP decoding requirements" or "the efficiency of DJI's encoder". This is a straight-up Premiere fart-up.Please advise on how we ca

To the Adobe Team, Hello, I would like to report a regression issue encountered in Adobe Premiere Pro since version v25.1, which affects GPU hardware decoding of HEVC video files stored on network drives (NAS). System Information CPU: Intel Ultra 9 285K GPU: NVIDIA RTX 5090 Operating System: Windows 11 (Version 24H2) Storage: NAS connected via 10GbE network, mounted as a network drive (e.g., Z:) Issue Description Starting from Premiere Pro v25.1, when video files encoded in HEVC 10-bit 4:2:0 or 4:2:2 are stored on a network drive, the software fails to utilize GPU hardware decoding, instead falling back to CPU decoding. This results in high CPU usage and degraded playback performance. When the same HEVC files are placed on a local disk, GPU decoding works as expected. Most importantly, in Premiere Pro v25.0 and earlier, GPU decoding functioned normally even when HEVC files were stored on network drives, which strongly suggests a regression introduced in v25.1. I also tested

I have Photoshop Elements 2024 and Premiere Pro 2023. When I try to use Pro 2025, I keep getting the message to load Pro 2025 trial which I do not want. Out of desperation I downloaded the trial in the hopes that I could then use Pro 2023. Adobe refuses to let me use my registered copy of Pro 2023 and keeps trying to force me to try and buy the new version. Help

Hi People, I don't want to see the Info window in my projects so I want to turn it off, or dock it with another window in a panel. But I am unable to turn it off under the Window menu, or move into a panel. V24+Windows 10 Enterprise What am I missing? Andrew

Hi,   I'm new to using Adobe but have experience with a competitors product.  When I add text comment,  I can't resize or move it.  The icons appear in the borders to do both, but nothing happens when I try to resize the box or move the comment. What am I doing wrong. Thanks Beth

Hi all,  I am working on a doc that was already being edited but due to poor media management we are rebuilding the project. They used prosumer cameras so I had to modify the file names to include the dates when they were shot (so if the old name was "C0001.MP4" the new name is "C0001_250701.MP4"). I then created a new Production and brought in all the files with modified names there.  I am now trying to take the stringouts that were made with old file names in the old project and convert them to match back to source clips with dated names.  What I have been trying to do is export an EDL of the sequence, then convert the EDL into a CSV, edit the file names so that they match the dated names, then convert back to EDL and bring into Premiere.  This works fine in onlining the sequence with new, dated names, however what happens is that Premiere creates duplicates of the sources when I import the EDL. I've tried many different ways to "Reassociate cl

My Adobe Premiere (version 25.3) freezes everytime I open a project, doesn't matter the size and complexity of it (documented in the video). It all started when I was editing a source clip in Lumetri Color. Even uninstalling and installing again didn't fix my problem. Can someone help me? My notebook + specs:- Alienware m16R2- Intel(R) Core(TM) Ultra 9 185H (2.50 GHz)- 32GB RAM- NVidia GeForce RTX 4070 Laptop GPU + Intel Arc Graphics- Windows 11 Home Single Language v. 24H2

Hola! tengo un dilema y es que cuando arrastro un audio/video descargado de tiktok o youtube para yo usar dicho audio con mi video, se glitchea, en el video que subo como evidencia el video de la derecha es el mismo importado en la izquierda pero si escuchan cuando dice birtthhhday... hay un glich que en la derecha no tiene. y si atraso el audio de la derecha debajo de mi video de una se daña tambien...no se que puede estar pasando 😞 helpgracias

KEY DETAILS:CPU- RYZEN 9 7900XGPU- 4080 SUPER2 4TB SSDS64G DDR5 Basically I built this thing to be a workhorse and it had been great... until yesterday. I was working with 4k 59.94 footage from a drone, nothing TOO visually intense, just smokey skies over my city.  I had edited all the clips and was just putting them on an export timeline.The first video exported fine the first time, but the other 4 videos (each less than a minute in length) only displayed the first frame of the video... OK- I figured it was an export setting issue.  So I went and adjusted those settings, tried rendering in higher and lower resolution (original exports targetted 1080 since it was for instagram), all of those settings were standard, nothing special.  Each time the video would only export the first frame. THEN I tried playing back on the timeline and this is where things got really weird, suddenly the videos on the timeline didn't play either... even though they had all work

I have a 2 minute sequence on my timeline that will not Render. There are 3 color indicators in my timeline that don't go after Rendering.Neither Enter, or Render In to Out works.I tried clearing Attributes, but that had no effect.I've even reviewed UT videos but can't find the answer. I even rebooted my computer.I'm baffled.

Okay so before I start let me tell you my pc specs:6Th generation intel core i7-6700hq 3.5 GHz quad-core processorNvidia GTX 960m16Gb ddr3l 1600mhz included; 16gb maximum1Tb HHD storage; no optical drive included15.6-Inch 4K UHD 3840x2160 Touchscreen Display Windows 10 operating system; blackOkay so now that is out the way here is my problem, first of all, this never happened before and I have been using this since last year I just updated to premiere pro cc 2018 to see if that would fix the issue but it still didn't. Okay now seriously here is the problem. Whenever I try to play footage within the timeline I get the cracking popping audio feedback and also the frames are cutting and skipping which makes it impossible to edit. I thought it was the 4k video so I imported a 360p video file and I still had the same issue. On the bright side whenever I export the file it plays back smoothly without any errors but its just impossible to edit with frames dropping and the annoying popping/cra

auf meinem mac pro 2011, unter MacOs Ventura, läuft die aktuelle Version von Premiere Pro nicht. Ich bräuchte zugriff auf eine ältere Version, diese wird mir aber nicht angeboten in creative cloud. Was ist zu tun?

Hi, I'm experiencing a strange issue in Premiere Pro. I'm working with a horizontal video inside a vertical sequence (2160x3840, TikTok format).I scale the video to fill the frame and use position keyframes to animate movement (like following the mouse).The problem is: even though the position values don’t change, the video visually shifts on the very next frame after the keyframe.There are no hidden keyframes, everything is set to Linear interpolation, and the only active stopwatch is for Speed. No effects applied. Has anyone else run into this? Any known fix? Thanks in advance!

Hey guys, I have an issue with a font in Premiere Pro. I'm using "Poppins" family font but I can only select the Italic font. I activated the font in adobe font, tried to install it manually on my computer, try to uninstall an re install premiere pro, turn off and on my computer, updated Premiere pro... Nothing to do, I still only can select the italic style. Do you have any suggestion ? Thanks !

The option to save caption style is not available. No option to save once I have set the captions to appear how I want them. MacOS 14.6Premiere Pro 25.1

Is there a way to stop people from being able to fast forward through a video? I have about 7 videos I have added to a workday learning compliance training that is required for people to take. I do NOT want them to be able to have the ability to fast forward through the video. Is there anyway to remove that ability while still allowing them to pause and restart at any time?

Years ago, we had the option to do that by right click on a sequence > convert to multi-camera sequence (or something similar, I can't remember exactly). So, how to do it in the current version? I can't really figure when Pr exactly interprets the sequence as a multi-cam seq, all my sequences were created using PluralEyes plugin, not the regular "Create multi-camera source sequence" command.

I double click a bin in my project window and another window opens instead of making a tab. Interesting up a lot of space 

are there any steps to make premiere pro CS6 GPU acceleration possible with the RTX 2080 Ti????

hi there! i was trying to figure out how to get the legacy export window back - does anyone know if there's any way i could use the legacy export window and still allow Premiere to communicate with Media Encoder? thank you!   Mod note: Edited for content. The product team asks that you please do not use or post about using internal engineering tools.   

I'm importing a video from Descript into Premiere Pro, but there's a section that always freezes visually the video stops but the audio keeps playing. This happens even after re-exporting multiple times. In Descript everything looks fine. Has anyone dealt with this before or knows the cause?

Windows, Premiere 25.1.0 (but has been an issue for a while)Without fail, Premiere crashes in the middle of a project or during export when working with red raw files. Sometimes a minute after starting Premiere, sometimes 10, but always happens. Scrubbing, playback, changing setting, anything. Its incredibly frustrating and severely hinders my work. It also takes me 10 attempts to export, for the same reason. 9/10 it crashes mid export (in ME as well). I've uninstalled all my plugins, effects, etc and still same issue. I also recently updated my hardware with a clean install, same issue as preupgrade.  Other issue, I cannot use the white balance in the RAW panel with raw clips, crashes premiere.  Previous Hardware:AMD 5900xAMD 7900xt64 GB DDR4 ram18TB HDD (where project and footage are stored)1TB NVME (where premiere is installed) New HardwareAMD 9950x64 GB DDR5 Ram2 TB NVME (where project and footage are stored) Attached is a samp

Hi, I've had this issue for a long time now and cannot figure out how to fix it. I am editing on a 2019 Macbook Pro connected to an external monitor via HDMI. I have "Display Color Management" turned on and have the "Viewer Gamma" set to "Quicktime" as I am working on videos for social media platforms. The video in the program monitor looks great and matches the exports when viewed in Quicktime but the external monitor video stream seems to be set to Viewer Gamma 2.4. The program monitor does not match the external monitor at all. The program monitor DOES match the external monitor when I have "Display Color Management" turned off. I would like to be able to use the external monitor feed while I color correct but unfortunetly I cannot. Please help!

Well this started happening a few days ago.When i try to import files via double click on the project media panel or via file>import  premiere pro freezes, to be specific it keeps "loading" ,the cursor has the circle of loading, but it never loads the explorer to search the files and i have to shut premiere down via the task manager . It works if i grab the files in the folder and  drag them to the project media in premiere.The thing is that it only happens with certain projects (new or old). I tried reinstalling premiere but it keeps happening.Any ideas? its really bothersome because i end up double cliking like i always did and the program keeps freezing.Thanx in advance