Questions

I am having a huge issue with Adobe Premiere Pro in which I can't export/render and sometimes even preview files that need HEVC decoding/encoding. I get an error stating that: Unable to install:"C:\User\Public\Documents\AdobeInstalledCodecsTier2\4.0\mc_enc_hevc.dll"It suggests a permission issue, but even if I give the proper permissions to that folder it does not work. Also, the current Windows directory is actually "Public\Public Documents\" NOT "Public\Documents", so I don't know if this is part of the problem. Most of the time I can edit, but once in a while it will throw the error when editing and my Program preview will fail to display. Restarting Premiere solves this issue until it happens again. Runing Premiere Pro as an admin or not has no impact. I have also deleted the "\AdobeInstalledCodecsTier2\4.0" folder and Premiere does recrete the folder, but not the .dll file. The .dll in question is in the "\AdobeInstalledCodecsTier2\3.0", but if I copy and

Hi, It has been over a year that I have this issue, almost every time I work on premiere pro, my PC always crashes at least once, in a very singular and particular way. When I use premiere pro, there is actually no problem, but the problem occurs when I switch windows/programs. If I just happen to ALT + Tab or click on another program in the task bar, I have like 1 chance out of 15 to crash. When I crash, what happens is that everything except my mouse freezes for 2 seconds approximately, then the mouse freezes too. At that point, It can stay frozen for 15 seconds up to a minute, then my screens both turn to black. Then there are multiple outcomes that can happen after this, it depends on my luck, and those outcomes are: - My PC entirely crashes, and I lose all my unsaved data,- My PC unfreezes with one screen inactive that becomes disconnected from the PC, I don't lose my unsaved data, but I can't use Premiere Pro to see the video preview so I am forced to restart the progra

Hello, as anyone figured out how to stop the program panel from zooming while using a middle mouse when scrollling backwards or forwards in the timeline. The only work around that I have found is to place the cursor over the blue hours/mins/sec while using the middle mouse which is extremely time consuming. If I use the middle mouse anywhere else the video zooms in and out. thanks 

I've been pulling my hair out trying to figure out why I'm getting dropped frames from my sequence. I wanted a legit machine for my home. I picked up a M4 Mac Mini Pro. Installed premiere and I'm getting hundreds of dropped frames on playback. Footage was shot on an Arri 35 camera, Anamorphic, ProRes 4444, 23.98fps. So the video files are intense but my main machine, Mac Pro M2 Ultra and also my mobile machine, M1 Max laptop, both handle this sequence easily no dropped frames. BUT on my M4 Mac Mini Pro it drops frames like crazy. I run the sequence and media off an SSD. I thought it might be my SSD but no, I tested on my other machines and they performed fine, no dropped frames. I even went out and bought an M2 Max Mac Studio thinking it would solve but even that machine drops frames, less than the M4 Pro but still. What is happening?! Apple nerds said the memory bandwidth could be the issue on the M4 Pro? Thats one of the reasons I picked up the Mac Studio M2 Max.

I'm pulling my hair out (and I already don't have enough of it) trying to get time remapping speed keyframes to work. I think it's a bug rather than me. See screenshot - the 100.00% isn't in blue and can't be changed on Effect Controls. Instead I have to change it down in the sequence window. First clip, fine, no problem. Second clip I'll pop a time keyframe on there but it doesn't appear on the timeline white line (with the two halves that can be pulled apart to create a gradient) like on the previous clip, and so I can't edit the gradient to ease in/out - and if I drag up/down that white line, it just changes the opacity - goodness knows why! (I haven't added any kind of opacity effects or keyframe to the clip as you can see from screenshot) Anyone with any clue what's going on, would much appreciate it - it seems to have become impossible to speak with an Adobe employee  in over 10yrs. 

I have an Insta360 X5 that can produce a 360 degree jpg, which can be viewed on a Meta Quest 3 (MQ3). I'm using the VR Rotate Sphere to produce a 360 video of moving the POV to make an interesting video. The problem is that the resulting video is very jittery and jumpy. I have tried various Export quality settings (ending with the highest). "Frame Blending" did not help either.I tried changing the Export frame rate, (29.97, 30, 59.94, 60, 120). 60 seems better, but still jittery and jerky. 120 was actually worse. Any advice on how to get a smoother looking output video?

A lot of my media has gone offline, because premiere is now (for some unknown reason) expecting my footage to have lower case file extensions.  I have never touched the file extensions, or the source media at all. Not moved it, not switched drives, not changed the name of the drive (heck, not even unplugged the drive!). This is a production, and there is another editor, but the same goes for them on their end. Why would it do this? I now have to relink a bunch of clips one by one. This just started today after months of work. Not sure if this is a bug or not.  It's not even for all clips, just some.  

So the Mosaic effect can't be pasted into the Source tab (is that what it is called? had a hard time googling, especially distinguishing it from the "Source Monitor") in Effect Controls panel, but Gaussian Blur can?Why?Are some effects paste-able but some are not?The panel allows me to copy it from the master clip tab (again, is this the proper name?) but then doesn't allow me to paste it into the Source tab?Any insight is appreciated. Screenshots below.   

We have a team of 6 editors, 4 are editing on PC's and 2 on Mac's. Premiere Pro is failing to open a number of projects on our 4 PC's. It gets stuck loading at anywhere between 69-75% before freezing. Occasionally Premiere Pro also crashes and we have to use Task Manager to end the process. Interestingly our Mac user's are not having this problem at all and are successfully opening the projects we're having problems with. The projects are all semi recent projects (late part of 2022 / early 2023) and the problem only started happening 2 days ago, before that we were having no issues whatsoever with any of the projects.  The only thing that changed during this period was that we upgraded the RAM in our QNAP NAS server from 8gb to 32gb, and we've determined that this can't possibly be whats caused the issue. Since this has started we've tried multiple things to fix the issue:Backdate Premiere Pro (to multiple different versions)Backdate Nvidia driversUpdating WindowsTrying

Question to understand better how Premiere works on this.When you enhance an audio clip (Essential Sound > Enhance Speech > Mix Amount), the audio clip gets a tag "(Enhanced)". Obviously, this is not a new asset, but I am wondering where this data gets stored, and is there a way to locate the exact file?

https://youtu.be/JBBhur_D8kU Two separate issues making it literally impossible for me to get a problem free vertical h.264 export. The green line issue has been present for months and is a major major bug. Who even knows what is going on with the colours. My only workaround is to export all affected clips from the 16x9 timeline, and replace all slowmo clips in the vertical timeline one at a time. Absolutely bonkers. I wouldn't usually make a video with my own voice on it but honestly this kind of stuff makes me extremely ma

Hi! I suck with computers and I need help!I've been using Premiere Pro for a few years now and I've recently started to use Proxies to help smooth out the editing process. It has been going well but recently I've started to get an issue that keeps coming back. I try to make proxies of my videos and Media Encoder starts but never finishes it. Today it stopped after a few seconds. I paused in the queue, started it again to see if it would restart but it didn't. I then stop it and remove it from my queue.Here is my real issue: Not making Proxy is not a big deal but the problem is that this issue affects Premiere Pro somehow. let me explain.I try to close media encoder. It freezes. After a while, I force it to close. Then, the next time I open a project (ANY project, not just the one I tried to make proxies with) my render line turns red even though I already have proxies made for that project and my render line was yellow just before!!! Both time it happened, I had an upgrade to do for my

"I can't believe free apps like CapCut have perfect AI background removal, but Premiere Pro, which costs a fortune, still doesn't have this basic feature after all these years. What are we paying for?"

In PP 25.5.0 (Build 13) on a Macbook Pro M1 Ventura 13.5, I am putting 60fps footage (interpretted footage as 29.97) onto a 29.97 Timeline. This results in the Video and Audio playing back (on the timeline) at half speed ie. slow-motion effect. This is what I want (both audio and video to play at half speed). However, when I export the clip, the final video plays half speed (as desired) but the audio is now heard at regular speed. I had adobe tech support take remote control of my Mac yesterday for an hour to try to fix/explain this and they couldn't figure it out.   I later learned if I made a new Project file and tried the same thing, the Export would correctly give me what I see/hear on the timeline.   So I guess this is a random bug?

Hi, I can't find a clear answer to my problem, maybe I missed it.I have 2 projects I've mixed inside Premiere Pro. Although my 2 edits have more or less the same level on the loudness meter, they show totally different peaks on the Audio meter. Around -8 dB for the first one, and around -4 dB for the second one.Should I worry?

I'm on Mac Studio M1 Ultra, Sequoia 15.4.1, Premiere Pro 24.0.  Have been working on a feature for the past few months, but have started noticing on my assembly timeline playback is horrible -- when I hit play it routinely takes 5+ seconds before actually playing, then stutters when it plays.  Most of the timeline is rendered and it makes no difference if I change the playback quality.  I have tried deleting cache files and resetting workspaces.  It's really really killing me.  Have anyone solved this?

Is there an easier way to keyframe in Premiere Pro when you're messing with the velocity of 2 different properties? Scale and Position for example as shown in the screenshot below.I'm trying to time the velocity between scale and position around the same time when zooming into a chart I've made. It's a bit time-consuming to continue trying to pull both handles to the same place and time.Is there any easier method behind this?

When I open PPro I get this message followed by the note:"Grant access to this application in security & privacy preferences, located in system Preferences".The problem is when I go to privacy settings I don't even see PPro, I only see Media Encoder. So I cannot allow access. I am working on MacOS Sonoma 14.0Premiere Pro V25.0 I did see another post with the same question, but no valid answer.I have already tried to uninstall PPro, and restart computer, with no luck. Thanks

I know this is a long shot, since I have scoured the community and the web and cannot seem to find the answer. When you use the remix tool to edit a music track, is there any way to re-create those exact edits again on the licensed track once you purchase it? For example-I download a preview music track from Adobe Stock and use the remix tool to customize it for my edit. When the project is approved and ready to send to mix, my client then purchases said track so I can replace the preview track in my sequence. I've tried to "Replace With Clip", that just drops the licensed track into the sequence, unedited. I've tried copy/paste effects (supposedly including "remix"), but that does nothing at all. I've also tried to recreate the remix with the licensed track, but have a heck of a time getting it to match the edits that were created in the preview track. It will give me the right length, but never puts the edits in the same place again, even with the exact same settings in the "Seg

I already included this question as a reply to https://community.adobe.com/t5/premiere-pro-discussions/matching-audio-edits-that-were-created-with-remix-tool/m-p/15586962#M574235, but that already has a "correct answer" so I doubt anyone will see my question. I'm in a time crunch so I hope it's okay to create a new post here as well. Client gave me footage (video + audio) of a piano performance to use as underscore for their talking head. The talking head has pauses and fillers that of course must be edited out. Also, the piano performance is a little too long regardless. I'm hoping to: 1. Edit out pauses and fillers from the talking head.2. Remix the piano performance to the correct length to match the talking head.3. Use quick clips of the piano performance video as B-roll to hide edits in the talking head. Mostly this is straighforward boring stuff... except... that when using the Remix tool (which makes it sound amazing), the video of the piano performance

I do not understand why I need to have an Epidemic Sound Commercial or Enterprise account to download tracks to use with my subscription of Creative Cloud / Premier Pro. I can still find music using the plug-in in Premier Pro but then I have to go search for that particular track using my personal plan and download it and import to my project. I am still getting the same music but I have to go through extra steps. It just doesn't make sense. I don't know if it is Epidemic Sound or Adobe setting the rules.  I have a Personal Plan for Epidemic Sound. I don't do commercial videos but I use the same music.

At work, we have a docuseries in a Production. The project I'm working in has an export that was exported with clip markers. I double click on the clip and clear markers in the Source Monitor; but every time I open the project, the clip markers reappear.  My understanding is that, in Settings, if I turn on "Write clip markers to XMP", after I clear the clip markers, the clip markers will stop reappearing. However, I was told to NEVER have "Write clip markers to XMP" turned on in a Production. Since this is at work, with multiple Editors, Assitant Editors, Story Producers, etc. in the Production, I don't want to do anything that's going to compromise the Production. How do I make it so the clip markers stop reappearing?

To the Adobe Premiere Pro Team,I am writing to express my extreme frustration and lodge a severe complaint regarding the catastrophic performance of Adobe Premiere Pro 2025, which I subscribe to on a monthly basis. The software is consistently and uncontrollably crashing on my brand-new, high-performance laptop, which not only meets but significantly exceeds your stated system requirements.My System Specifications:Laptop: Lenovo Legion Pro 5i 16-inchProcessor: Intel Core Ultra 9 275HXRAM: 32GBStorage: 2x1TB NVMe SSDGraphics Card: NVIDIA GeForce RTX 5060 Laptop GPU (Running the latest drivers, including Studio Driver versions)Operating System: Windows 11 (Up to date)Premiere Pro Version: The latest available for download via Creative Cloud (as of July 2025).Description of the Problem: Premiere Pro consistently crashes, often every few minutes. The crash pattern is as follows:The application enters an internal "queue" state, becoming extremely sluggish and unresponsive for several second

Hola! Estoy usando la versión de Premiere 23.2 y hay veces en donde no me permite usar atajos de teclado en la bandeja de proyecto y en el Monitor de Origen. No me toma ningún atajo, pero en el timeline, si. Ni siquiera me deja arrastrar archivos a la bandeja para importar, no me deja hacer nada de eso. Pero lo extraño es que sucede a veces, no siempre. ¿A alguien más le pasó? Gracias!

Hi, I'm currently working on a project that was shot on 2 black magic cameras.I have imported most of the footage and everything is fine, but for some reasons I have an issue with two of the clips.When I try and import then I get the following error message:Third party plugin required - Blackmagic RAW video support requires a plugin. For more information of to www.adobe.com/go/brawBut I have the blackmagic pluggin installed already and the rest of the .braw files are playing fine on premiere pro.In finder, the two clips I have the issue with are displaying a different icon. See screenshot attached.  Could it be because those two files are corrupted, or is there anything I am missing here?I have tried downloading them again from dropbox (the dp sent them to me) but have the same issue.Would appreciate any help.