Questions

We noticed an issue. When you open a PDF in MS Teams (Adobe Acrobat Teams app is installed) it's opened in Teams with th Adobe Teams app. In here you can choose to open de file in the Desktop app. This will open Acrobat but shows an "error" that there is no SharePoint connctor and you have to add one.  However, when your in your files within Teams and click on the 3 dots behind a pdf file and choose directly for 'open in desktop app' it works just fine without the need of an SP connector. Is this fixable? We use the latest versions of all Adobe app (in Teams and desktop).

I have a paid subscription - Adobe Acrobat Pro with two licenses. When I try to open a PDF on one of my computers that I had the Pro on, but since logged out of Pro on that computer, I almost immediately get an error message and the PDF closes, and I have to log in to Pro in order to open it. Why is this? Anhy solution?

In editing  the 700KB PDF I replaced many of the fonts, and many, many subsets of the new fonts were embedded in the revised PDF. So now the list of embedded fonts in it is huge, some subsets being duplicated or even triplicated with different encodings, and some fonts not used at all in the file (e.g. sans serif fonts) as well as the font that I replaced in editing the file also appear in the list,.  I've made screenshots of this huge list of fonts, which I would attach to this post if that could be done. I'm attaching a folder containing screenshots of the list of fonts in the Properties of thefileApart from the fact that the file is now bloated because of the embedded fonts, it has also been deemed unacceptable for POD publishing by Ingram Spark because its list of fonts includes AS USED BUT NOT EMBEDDED  fonts which in fact are not used in it. I wonder if anyone has ever encountered this sort of problem. 

Running Acrobat Pro on Windows 11.  I am trying to modify the Adobe PDF Conversion Settings in the Adobe PDF Printing Preferences dialog box.  The selection boxes to the right of the four options for Default Settings, Adobe PDF Security, Adobe PDF Output Folder, and Adobe PDF Page Size all are missing on the right side of the box.  See below screnshots for what i would expect to see and then what I am seeing. Screenshot 2026-01-06 021907.pngScreenshot 2026-01-06 012441.png

As the title states, Im trying to convert a book (broke it down into chapters, each being max. 200 sites) into word so I can change stuff, add translations etc. My issue is that some chapters are well done while others are a disaster. See picture.I have also included the clean pdf version. What could the issue be? How can I fix it? 

Why ADOBE keeps asking me to free trial when I already accepted!?slow programwhen saving it keeps asking me to go to the exact folder instead of autosaving it!!a lot of bugsnot friendly 

I have Acrobat with a subscription to the PDF services pack and i used to be able to convert PDFs to Word w/o any problems.  However now when i try to convert a document its telling me to buy a subscription even though I already have one.  I may as well cancel the subscription. Any help appreciatedrlopertgwuedu_0-1767700468584.png 

Hello Adobe Acrobat Product Team,I’m writing to request the return of the one-click option to set all page boxes (MediaBox, TrimBox, BleedBox, ArtBox) to the CropBox.In current versions of Acrobat Pro (2025), this functionality appears to have been removed or fragmented, requiring users to manually adjust each box individually. For real-world documents—such as a 60-page book—this turns what used to be a single action into a very time-consuming and error-prone process.This feature was extremely valuable for:Properly resizing PDFs (not just visually cropping)Preparing documents for print, EPUB conversion, or layout softwareEnsuring consistent page geometry across multi-page documentsOther tools still provide this capability in one step, and its absence in Acrobat significantly slows down professional workflows.Please consider restoring a simple option such as:“Set all page boxes to CropBox”This would greatly improve efficiency and usability for advanced and production-focused users.Thank

Hi,I’m trying to work out whether there’s any way to recover this or whether I need to accept it and start again.I’ve been working on a 76 page fillable PDF in Acrobat for a few weeks and entered a lot of text into the form fields. I saved regularly, but I always opened and saved the file through Acrobat. If I opened the same PDF directly from Windows File Explorer, it would appear blank (questions present, but no text in the form fields). Because of this, I assumed they were effectively separate versions.Yesterday, I used the trim / delete pages tool in Acrobat to reduce the document to the last 8 pages so I could send it to my tutor. I did this using what I thought was the “blank” version opened from Windows.This morning, when I opened Acrobat, all of the form data was gone. Acrobat now shows three copies of the file, all 76 pages, all with empty form fields (layout and questions still intact). In the recent files list there are no older versions showing with the filled in data.I’ve

Hi, hoping someone can advise.I’ve been filling in a 76 page PDF in Acrobat for a few weeks and saved it regularly. Yesterday I used the trim/delete pages option to shorten it so I could send part of it to my tutor. After saving, all of the text I’d entered into the form fields has disappeared. The questions and layout are still there, but everything I typed is now blank.Acrobat now shows a few copies of the file, all the same length and all blank, and I can’t see any older versions in recent files. I’ve tried looking for a way to restore it but haven’t had any luck so far.Is there anything I can do to recover the form data, or does trimming pages in Reader permanently clear it once it’s saved?Thanks.

Dear community,  after downloading the free version of Acrobat from https://get.adobe.com/uk/reader/otherversions (which took many attempts, falsely claiming internet connection issues), the .dmg can't be opened (The disk image couldn’t be opened … Operation not permitted). Terminal explains:  DIBackingStoreInstantiatorProbe: interface  0, score     100, CBSDBackingStoreDIBackingStoreInstantiatorProbe: interface  1, score   -1000, CBundleBackingStoreDIBackingStoreInstantiatorProbe: interface  2, score   -1000, CRAMBackingStoreDIBackingStoreInstantiatorProbe: interface  3, score   -1000, CDevBackingStoreDIBackingStoreInstantiatorProbe: interface  4, score   -1000, CCURLBackingStoreDIBackingStoreInstantiatorProbe: interface  5, score   -1000, CVectoredBackingStoreDIBackingStoreInstantiatorProbe: interface  0, score     100, CBSDBackingStoreDIBackingStoreInstantiatorProbe: interfa

Please refund my money for my last purchase. I did not agree the 44 euro to be taken from my account. That's basically stealing.... I have full right as it's my first purchase to want a cancelation and refund! 

I have a file link on Adobe Acrobate that is linked to a QR code. I made some updates and replaced the file. But now the QR code has a pop up box that sais "link was unsahred or delted. Contact owner." I would like to recover the original link. Is there a way to do that?  

I am trying to prepare a document for accessibility, and I am having the weirdest issues and I don't know what the issue is. When I click the 'Prepare for accessibility' tool and click 'Fix reading order', nothing is working at all. I have a lot of text and a lot of background images I need to mark as Artifact. I highlight an image and click mark as artifact. Nothing happens. I do it to another image and it works. I highlight test and click mark as text. It highlights the whole text with the pink boxes but when I click mark as text, nothing happens. I tried to swap back and forth between old and new adobe. Sometimes it will recognize other artifacts it did not previously did. There is no rhyme or reason as to what it will recognize or not. I’ve restarted the program, and I’ve uninstalled and reinstalled but no success. I can only describe this issue as glitchy. I know it should be working but it’s not. Does this happen for anyone else or have a fix? Thanks

I’ve recently experienced significant issues using screen readers with Adobe Acrobat Pro and Reader following the latest update. Several clients and colleagues have reported that they can no longer properly access forms. While the cursor moves through the fields, the screen reader fails to announce the form field labels, and much of the content between fields is not being read.I’ve tested multiple versions of JAWS (2023–2026), as well as NVDA and Narrator, but none of them work. Initially, I believed the problem was limited to certain “accessible” forms that our visually impaired staff have used for years without issue. However, it now appears to be widespread. Even forms specifically designed for accessibility—which previously worked flawlessly with JAWS—are no longer functioning as expected.I reported this to your support team recently, and their recommendation was to uninstall and reinstall Adobe Pro, which I tried without success. I’ve also searched online for solutions but haven’t

I've seen a few others post about this.   I've tried multiple times to launch Adobe Acrobat DC.   I get through the Sign-in, then click accept on the license agreement, then the window goes away and nothing.  No errors or anything.   I've installed on a new PC with all new Hardware.   Logged out on the old PC.  But even when I go to Distiller, it says license has either expire of not been activated.  I purchased this on Amazon in 2016 and Has worked fine on my Old PC.  Why does Adobe have to make this so hard--I've spent a few hours on this issue so far..  I have my Product Key from when I purchased and it shows under my Adobe Account, but I do not see where it shows under Activated Devices.  I downloaded the software direct from my account too.   

Hello, We are currently installing Adobe Acrobat 64 Unified since july and we saw that with update in december, the sign-in option on top right as disapeared. It seems to go with the fact that we have keys to disable online service, but it shouldn't hide that option since it's required to enable standard/pro licence. Is it a bug? Before updatejeansebastien_1855_1-1767808207820.png After updatejeansebastien_1855_2-1767808223800.png Thank you

Need to change ticket numbers in a pdf  400.  In order 201, 202 and so on?

The links in my PDF work for the designer, but not for anybody else. Has anybody had this issue? He's not a new designer, this design process has not changed. Two of us have tried to open the links on different computers and with different applications, with no success. Any ideas are welcome.    [Title edited for clarity]

Hello, Adobe charged my bank account twice today for two different amounts. I would like a refund for one of them. Who should I contact regarding this issue?

I would very much like to import data from excel til a pdf form. Running on Acrobat pro, Acrobat EDU, version 2025.00120997, 64 Bit. I cannot find an "Import" button anywhere. Is it possible at all??

Hi all, my company have created an excel macro generator to generate PDF file from docx files.The docx file is exported from another PDF file which user will download it from an application.Usually user normal practice will be download the PDF -> Export to Word file -> Upload .docx file to Generator -> Generated PDF file.However, after user updated to the latest version of Adobe Acrobat Continuous PMP 25.001.20937 and the generator cannot read the .docx now.It shows message "Error reading document". I've tried to change PDF convert to Word setting, re-installing Acrobat but it is still no luck to change it.User can only upload the file export from their teammates who haven't updated their PDF.Is there any setting can change from the latest PDF version? Or any other solution can fix other than rolling back to the old version PDF? Thank you.

I wanna cancel my subscriprion. Can someone help? 

Hi Team,I want to request assistance with setting up a business-owned Adobe account.At present, our Adobe usage is managed through one account used for sending documents, but ownership and access are person-dependent. We would like to move to a business Adobe setup with multiple user licenses to improve control, continuity, and internal collaboration.We would like to confirm if it is possible to have one business account with (let's say) three to five named user licenses, where templates can be shared internally and editing rights can be restricted to nominated administrators.Please advise if this is supported or if you recommend an alternative approach.Additionally, we would appreciate guidance on migrating existing templates and documents into the business account, and advice on adding or reassigning licenses as our team grows.Could you please advise on the most suitable Adobe plan for our requirements and any setup guidance available?Thank you for your assistance.

Hello everyone & Happy New Year! We have an AVD host pool with approximately 10 hosts running FSLogix. Adobe Acrobat is installed on each host, and users are licensed with Adobe Teams licenses. This setup has been working reliably for several years. We are currently encountering an issue where each AVD host that a user launches Adobe on becomes registered in Adobe’s licensing system. As a result, users are limited to signing in from only two hosts. Because hosts are dynamically assigned, users are often blocked from signing in to Adobe on other hosts within the pool. Any thoughts or assistance is greatly appreciated.