Questions

Is it possible to download the list of people who signed a particular ragreement?

This is quite a desparate last ditch attempt to help one of my users who has been plagued with Adobe Acrobat issues since we switched their laptop. It's quite a varied array of issues and it's quite hard to summarise them all but I will try!We've had some issues related to some specific fonts (Effra for example), and editing some existing documents. Whenever you try to change numbers it will randomly become wingdings/symbols. Sometimes they will get an error when they try to save (Error 109 - will include screenshot) which is incredibly frustrating as they will complete a tremendous amount of work on a document, then not save itself and there's nothing they can do with it. I found a similar thread with the same error code, that suggested using Adobe cleaner so we used the Cloud cleaner, as well as the AcroCleaner - then re-installed and it has been exactly the same since.I also know it's not the document itself as when we send that exact document to a colleague, it works absolutel

We frequently fill out forms with text boxes and send them out to client's for e-signature. The text wraps to fit the box, and all text appears as one standard size prior to e-signing, however once is reaches the client (and when it comes back to us) alot of the text has shrunk to illegible levels, or just runs off the page, as though it has not wrapped! We have tried filling out the forms both inside and outside of adboe before sending for e-sign, it does not make a difference. 

I use Acrobat Pro, which worked fine on my last laptop. When I got a new laptop in July 2025 and installed Adobe, I noticed that Acrobat wouldn't save my preferences and settings.  I have to keep the app open to avoid resetting preferences each time I open a PDF. I am signed in, my avatar shows in the top right, I edit preferences for default view, I pin thumnails, collapse the tools menu on the right and I select to open additional pdf's in a new window instead of a separate tab. Of course the setting for opening additional pdf's in a new window requires that you close the app and restart, so I'm unable to apply that setting.  I work with hundreds of PDFs daily, so constantly reapplying these settings severely reduces my efficiency and productivity. What would cause my preferences to not be saved upon closing the app? I have an HP Elitebook laptop, running Windows 11, 64bit. Creative Cloud installed the 64 bit version of Adobe. 

This software can't be the best pdf editor around. This program is as lame as flash ever was. Whebn I try to index a folder full of documents, it take 1-2 days and when Its done there is no catalogue. It searched through all the documents and copuied them to a different folder, but created to catalogue. And now if I open one of the documents allegedly indexed, the only difference is it takes the edocument 5 minutes to open. There is no catalogfue and I can't tell if there even an index because if I clickinsert index or guided action I get nothing but a blank tool bar. And then there's the "not responding" message that acrobat displays for anything more complicated than reading a pdf. I've got 128 gigs of ram, 23% being used and 15% of CPU and this garbage app still can't seem to do anything without locking up. The more I use this garbqage app, the more I hate it. I'm, just going to down an old adobe version before subscription and cancel this subscription. I'm tired of paying

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I posted a query about a bloated pdf, which was explained by the fact that I had edited it heavily. I've seen a number of  posts about the same matter, to which the reply has been that pdfs must not be heavily edited. It has occurred to me that pdf-users ought to be informed of this fact. So far as I know Adobe never warns or informs pdf users or potential pdf users of any limitation on the capabiliity of pdfs to be edited. Stoothoff

I've created forms that use the simple form field action of showing a hidden field on mouse up. It works when on a desktop/device using a mouse or touch pad mouse. I realized it was not working on a touchscreen (my phone) even when using the Adobe app. After internet research, I also added the on focus trigger. It's still not working. Everthing I've found online says this should work. I also tried on blur with no luck. What am I missing? Thank you for your help! 

I frequently have to convert and combine multiple Word docs to pdf. Sometimes this is hundreds of Word docs at once so I can't be saving each individual one as a pdf first.The process is super slow taking hours to convert in Adobe and often the app will crash part way through wasting me hours of work time as I cannot do anything else involving PDFs in the meantime. My process is as follows:Download zip folder containing the Word docs Extract all docsHighlight and select all docsRight click Select "combine in Adobe"Wait for docs to appear in a list in Adobe Click "combine"Wait many hours Save as pdf Keep fingers crossed it doesn't crash I'm currently combing 384 pages and have been waiting over an hour. It's only converted 171 files at this point.  Is there any way to speed this up and ensure the app does not crash?

Hi all. I have been using adobe sign for almost two years now at my work, regularly uploading all sorts of files - pdf, xlsx, doc, ppt, etc for signatures. I've never had an issue, no matter how many files or the mix / combinatin of files that I've uploaded. Now back to work after the holidays, and none of us at work are able to choose any file that isn't already a pdf because adobe is saying that it's having trouble converting the files to pdf. What the hell is going on?? I don't have time to open every document one by one and re-save them as pdf. This is affecting multiple departments at our company.

We noticed an issue. When you open a PDF in MS Teams (Adobe Acrobat Teams app is installed) it's opened in Teams with th Adobe Teams app. In here you can choose to open de file in the Desktop app. This will open Acrobat but shows an "error" that there is no SharePoint connctor and you have to add one.  However, when your in your files within Teams and click on the 3 dots behind a pdf file and choose directly for 'open in desktop app' it works just fine without the need of an SP connector. Is this fixable? We use the latest versions of all Adobe app (in Teams and desktop).

I have a paid subscription - Adobe Acrobat Pro with two licenses. When I try to open a PDF on one of my computers that I had the Pro on, but since logged out of Pro on that computer, I almost immediately get an error message and the PDF closes, and I have to log in to Pro in order to open it. Why is this? Anhy solution?

In editing  the 700KB PDF I replaced many of the fonts, and many, many subsets of the new fonts were embedded in the revised PDF. So now the list of embedded fonts in it is huge, some subsets being duplicated or even triplicated with different encodings, and some fonts not used at all in the file (e.g. sans serif fonts) as well as the font that I replaced in editing the file also appear in the list,.  I've made screenshots of this huge list of fonts, which I would attach to this post if that could be done. I'm attaching a folder containing screenshots of the list of fonts in the Properties of thefileApart from the fact that the file is now bloated because of the embedded fonts, it has also been deemed unacceptable for POD publishing by Ingram Spark because its list of fonts includes AS USED BUT NOT EMBEDDED  fonts which in fact are not used in it. I wonder if anyone has ever encountered this sort of problem. 

Running Acrobat Pro on Windows 11.  I am trying to modify the Adobe PDF Conversion Settings in the Adobe PDF Printing Preferences dialog box.  The selection boxes to the right of the four options for Default Settings, Adobe PDF Security, Adobe PDF Output Folder, and Adobe PDF Page Size all are missing on the right side of the box.  See below screnshots for what i would expect to see and then what I am seeing. Screenshot 2026-01-06 021907.pngScreenshot 2026-01-06 012441.png

As the title states, Im trying to convert a book (broke it down into chapters, each being max. 200 sites) into word so I can change stuff, add translations etc. My issue is that some chapters are well done while others are a disaster. See picture.I have also included the clean pdf version. What could the issue be? How can I fix it? 

Why ADOBE keeps asking me to free trial when I already accepted!?slow programwhen saving it keeps asking me to go to the exact folder instead of autosaving it!!a lot of bugsnot friendly 

I have Acrobat with a subscription to the PDF services pack and i used to be able to convert PDFs to Word w/o any problems.  However now when i try to convert a document its telling me to buy a subscription even though I already have one.  I may as well cancel the subscription. Any help appreciatedrlopertgwuedu_0-1767700468584.png 

Hello Adobe Acrobat Product Team,I’m writing to request the return of the one-click option to set all page boxes (MediaBox, TrimBox, BleedBox, ArtBox) to the CropBox.In current versions of Acrobat Pro (2025), this functionality appears to have been removed or fragmented, requiring users to manually adjust each box individually. For real-world documents—such as a 60-page book—this turns what used to be a single action into a very time-consuming and error-prone process.This feature was extremely valuable for:Properly resizing PDFs (not just visually cropping)Preparing documents for print, EPUB conversion, or layout softwareEnsuring consistent page geometry across multi-page documentsOther tools still provide this capability in one step, and its absence in Acrobat significantly slows down professional workflows.Please consider restoring a simple option such as:“Set all page boxes to CropBox”This would greatly improve efficiency and usability for advanced and production-focused users.Thank

Hi,I’m trying to work out whether there’s any way to recover this or whether I need to accept it and start again.I’ve been working on a 76 page fillable PDF in Acrobat for a few weeks and entered a lot of text into the form fields. I saved regularly, but I always opened and saved the file through Acrobat. If I opened the same PDF directly from Windows File Explorer, it would appear blank (questions present, but no text in the form fields). Because of this, I assumed they were effectively separate versions.Yesterday, I used the trim / delete pages tool in Acrobat to reduce the document to the last 8 pages so I could send it to my tutor. I did this using what I thought was the “blank” version opened from Windows.This morning, when I opened Acrobat, all of the form data was gone. Acrobat now shows three copies of the file, all 76 pages, all with empty form fields (layout and questions still intact). In the recent files list there are no older versions showing with the filled in data.I’ve

Hi, hoping someone can advise.I’ve been filling in a 76 page PDF in Acrobat for a few weeks and saved it regularly. Yesterday I used the trim/delete pages option to shorten it so I could send part of it to my tutor. After saving, all of the text I’d entered into the form fields has disappeared. The questions and layout are still there, but everything I typed is now blank.Acrobat now shows a few copies of the file, all the same length and all blank, and I can’t see any older versions in recent files. I’ve tried looking for a way to restore it but haven’t had any luck so far.Is there anything I can do to recover the form data, or does trimming pages in Reader permanently clear it once it’s saved?Thanks.

Dear community,  after downloading the free version of Acrobat from https://get.adobe.com/uk/reader/otherversions (which took many attempts, falsely claiming internet connection issues), the .dmg can't be opened (The disk image couldn’t be opened … Operation not permitted). Terminal explains:  DIBackingStoreInstantiatorProbe: interface  0, score     100, CBSDBackingStoreDIBackingStoreInstantiatorProbe: interface  1, score   -1000, CBundleBackingStoreDIBackingStoreInstantiatorProbe: interface  2, score   -1000, CRAMBackingStoreDIBackingStoreInstantiatorProbe: interface  3, score   -1000, CDevBackingStoreDIBackingStoreInstantiatorProbe: interface  4, score   -1000, CCURLBackingStoreDIBackingStoreInstantiatorProbe: interface  5, score   -1000, CVectoredBackingStoreDIBackingStoreInstantiatorProbe: interface  0, score     100, CBSDBackingStoreDIBackingStoreInstantiatorProbe: interfa

Please refund my money for my last purchase. I did not agree the 44 euro to be taken from my account. That's basically stealing.... I have full right as it's my first purchase to want a cancelation and refund! 

I have a file link on Adobe Acrobate that is linked to a QR code. I made some updates and replaced the file. But now the QR code has a pop up box that sais "link was unsahred or delted. Contact owner." I would like to recover the original link. Is there a way to do that?  

I am trying to prepare a document for accessibility, and I am having the weirdest issues and I don't know what the issue is. When I click the 'Prepare for accessibility' tool and click 'Fix reading order', nothing is working at all. I have a lot of text and a lot of background images I need to mark as Artifact. I highlight an image and click mark as artifact. Nothing happens. I do it to another image and it works. I highlight test and click mark as text. It highlights the whole text with the pink boxes but when I click mark as text, nothing happens. I tried to swap back and forth between old and new adobe. Sometimes it will recognize other artifacts it did not previously did. There is no rhyme or reason as to what it will recognize or not. I’ve restarted the program, and I’ve uninstalled and reinstalled but no success. I can only describe this issue as glitchy. I know it should be working but it’s not. Does this happen for anyone else or have a fix? Thanks

I’ve recently experienced significant issues using screen readers with Adobe Acrobat Pro and Reader following the latest update. Several clients and colleagues have reported that they can no longer properly access forms. While the cursor moves through the fields, the screen reader fails to announce the form field labels, and much of the content between fields is not being read.I’ve tested multiple versions of JAWS (2023–2026), as well as NVDA and Narrator, but none of them work. Initially, I believed the problem was limited to certain “accessible” forms that our visually impaired staff have used for years without issue. However, it now appears to be widespread. Even forms specifically designed for accessibility—which previously worked flawlessly with JAWS—are no longer functioning as expected.I reported this to your support team recently, and their recommendation was to uninstall and reinstall Adobe Pro, which I tried without success. I’ve also searched online for solutions but haven’t