Adobe Acrobat Sign

We’ve been running into a recurring issue with Adobe Acrobat Sign over the past few days across multiple users on our team and multiple recipients.This issue is currently affecting our ability to get documents completed and signed, so we’re trying to determine if this is a known problem or something new.When recipients go through and complete all signature and initial fields in the document, they are still prompted that one required field remains. When they use the arrow prompt to navigate to the remaining field, one of the following occurs:There is no visible signature or initial field anywhere on the page (or surrounding pages) to complete. There is a visible field, but it appears to already be completed. The client can click it again and reapply their signature, but the system still shows a required field remaining and continues to loop them back to the same field when using the navigation arrow.This has been happening consistently over the last 2–3 days across different documents (

I send several documents for client signature at a time. The documents all live in a client folder in my Google Drive.I used to be able to select them all and open with Acrobat so I could send them for signature. When the client would sign, the signed copy would go to the client folder where I originated the signing request.Now they all go to My Drive.How do I get them to go back to the originating folder again?

Adobe new release of Adobe Acrobat Sign, replaced NOTES with Create a Copy on the first Window that comes up.  We used NOTES on 85% of our documents sent and then used on completion to add to our repository.   Adobe should give Admin Rights to the customer to modify this field when the new release adds something that has no value and add back NOTES.  Ease of Use greatly impacted, it is a regression to our job process.  See the attachment it is a visual.

I have added the Adobe Sign developer account to my organisation and assigned a licence (Adobe Acrobat Pro). However, when I send signatures, the status ‘DEMO USE ONLY’ is still added. How can I remove this? Thank you very much!

Hi,I need help resetting the language on my Adobe Acrobat Sign account. All outgoing email notifications (contract signing requests sent to recipients) are appearing in Ukrainian instead of English.I have already checked and confirmed the following are all set to English (United States):Acrobat User Locale Adobe Account Preferred Languages Adobe Sign Personal Preferences / My Profile Communication PreferencesA team member based in Ukraine was previously using my account to send contracts. She has since been signed out and removed, but the email notification language remains stuck in Ukrainian. I have also cleared my browser cache and cookies with no change.I believe the locale is saved server-side and needs to be reset on Adobe's end.<personal information removed> Product: Adobe Acrobat Sign (part of Creative Cloud Pro)Could you please reset the email notification language for my Sign account to English (United States)?Thank you, Sam

Ours is an ASP.Net web application having PARTNER integration with AdobeSign. I have configured OAuth for the application with a list of Redirect URLs and Scope etc. All working well for many years.Question - what do I need to do if the domain of the urls change, for eg. previously it was 123.abc.com and now it is 123.xyz.com. Do I need to make any additional changes to the configuration other than adding the new URLs in the redirect url list. Any help would be appreciated. 

After many years of successfully being integrated with Adobe Sign, we recently moved our application’s website to a new URL.Since then 2 users (out of many) at 2 different companies have their tokens expire within the same day - after 1 session and then a pause.Many other users continue to use the integration successfully without having to clear/reset tokens.What could be causing the issue for 2 specific users?

Unter den Vorlagen hatte ich im November 2025 eine Vorlage für alle erstellt. Nun sehen andere Nutzer in unserer Firma diese nicht. Was muss ich tun?Es scheint sich generell etwas geändert zu haben, da bei mir das Erscheinungsbild so ist: Bei Kollegen aber oben E-Signatur-Vorlagen stehet und meine nicht zu sehen sind. Ich befinde mich in der Webumgebung.

I helped this user to change his PC few months ago, I am pretty sure he has his signature on his Adobe ID sync since he can retrieve his signature on that moment.This time, I help him to migrate his Windows login profile due to internal change,  then the user sign-in the Acrobat, and found his signature lost in his Adobe ID. Cannot find in both company PC and his personal iPAD apps.So please advise how to help him, and thing can restore the data from Adobe support? Thanks.

Sometimes in Sign, happening across multiple users/computers and both Edge and Chrome, as each signature field is filled in the “next” prompt fails to progress to the final field.  The final field does not display and is not clickable, but the validation is intact so the document cannot be finalized, it recognizes that there is one field remaining.  The issue can sometimes be resolved by refreshing the page without making any changes to the document.Looking for an explanation as to why this might be happening and if there are preventative measures.

I received through WhatsApp a legal Heirs Certificate digitally signed but found it "validity unknown".  I downloaded directly from online portal, saved it in desktop computer and found it valid. I uploaded it in Google drive, viewed the same certificate but it is found "unknown validity". Please advise why the same digitally signed showing in desktop computer as valid but in Google drive unknown validity.

I am using MegaSign to push out a document template that will auto-fill to create individual copies of a document. There are three signature blocks. However, sometimes there are only two people in the signature chain. Is there a way to format the csv to be able to send documents for which there are only two signers, as well as docs with three signers, all at once? I tried leaving the cells blank that would contain third signer info and left the column headers, but this resulted in an error message when I uploaded the csv.

Date Picker Not Displayed in Adobe Sign (Salesforce) on Desktop Browsers. I’m currently using Adobe Sign in Salesforce, and I’m facing an issue with the date picker behavior in web browsers. While previewing the document in Adobe Acrobat, the date picker works correctly. After uploading the template to Adobe Sign (via Salesforce) and generating an agreement. The date field does not display the date picker in desktop browsers. The field behaves like a text input. Date validation works correctly (invalid formats are rejected).  Date picker works as expected on mobile browsers. Is there any configuration required to enable the date picker UI?. The field tag is 'deadlineDate_es_:signer1:isdate' and the format is date(mm/dd/yyyy).

My nonprofit used to have an enterprise subscription (I think), but now I just have a single, personal Acrobat Pro account. When I try to send docs for e-signatures I get an error message that I'm "no longer able to access e-signatures with this user profile" and I'm directed to contact my admin. I should be the admin. When I try to log into the admin console none of the possible emails work. I assume it's because we no longer have an enterprise subscription. I’ve requested access and it says it’s emailing my admin, but nothing shows up in the any of the possible email addresses that were associated with the old enterprise account. I’ve tried switching between the personal and business accounts - no luck. I feel like I'm in a feedback loop - how do get out so I can use the full functionality of Acrobat Pro?

File Upload failedWe were not able to successfully establish a connection with the server. Error code 403

Random users are getting e-sign emails tagged as undeliverable by the system and one user every time he tries to send a document for signature. Both echosign@echosign.com and adobesign@adobesign.com are white-listed in our corporate spam filter. This has occured on and off since May of 2025. We have tried the various fixes suggested by the community, but nothing has permanently fixed the issue. It would be helpful if the feedback from adobe offered more than just “your email bounced” something like a 500 code so we can know where to start looking. Or hey, real tech support for the $50,000 plus I pay a year in licensing would be nice.

After signing in, then going to Profile Settings and clicking on Change Password, another tab opens with this URL:https://accounts.adobe.com/securityand I get the following error message:This site can’t provide a secure connectionaccounts.adobe.com uses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCHThis was in a Chrome browser and I get the same in Firefox. Can anyone help with this? 

I have created an Adobe to go to a certified recipient but it doesn’t go when I click send. I saved it in draft so I wouldn’t have to redo it. I opened the document from draft and tried to send it again, but again, it doesn’t go anywhere. Is anyone else having this issue? 

I have a draft document where I put in a recipient's email. On the page where I drag and drop signature blocks, that email address is listed as a person's name who used to be in control of the email account but no longer is. How can I change the name that shows up when I put in that email address?   (In normal emails, the actual email address' "name" is a program name - so if they sent someone a normal email the sender's name would be the program name, not the person's name who is showing up in adobe sign. So the problem isn't on the end of the actual email address.)

La pagina del sat no me toma documentos pdfs si no traen resolucion de 300 dpis, tengo acrobat pro pero no se como darle formato al archivo, me ayudaron en linea pero ninguna de las soluciones me ha funcionado