Adobe Firefly | Community

Firefly video used my credits without generating video

I was generating a video using Seedance 2.5, but after generation was failed 570 credits were used and didn’t refund.I’m using Chrome browser (it was updated to Version 154.0.8037.58 (Official Build) (64-bit) right before starting generation), OS: Wi

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1 hour ago

AEROwaveParticipant

animations not animating... again!

I’m honestly getting really frustrated with AI video generation at the moment.I’m paying a monthly subscription that isn’t exactly cheap, and a significant number of my generations are failing to follow very simple animation instructions.And this isn

544

3 hours ago

Experience7Participant

P: I keep getting "Something went wrong. Please try again later."

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:"Something went wrong. Please try agin later.".I tried last night and it didn't work, and now, this morning, it doesn't wo

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4 hours ago

Joyful_Palette92e4Participant

o uso da ia nao são ilimitados

eu peguei o adobe pensado que era ilimitada a geração de img

6 hours ago

kotaroi58754968Participant

Firefly Image 5: Resolution set to 2K (16:9) but images are generated and downloaded at 1344x768 (1K) - Sept 30, 2026

Hello,Firefly Image 5 in the web app (firefly.adobe.com/generate/image) ignores the 2K resolution setting today.Environment: macOS, Google Chrome (latest), Japanese UI.Date: September 30, 2026 (JST).Steps to reproduce:1. Open firefly.adobe.com/genera

7 hours ago

ANTONIO MARTINEZParticipant

o adobr firefly não funciona, ele abre o browser , ja ate troquei pro chrome , mas não anexa imagem e não consigo escrever no prompt dele

Não consigo gerar imagens nem video , ele não abre para inserir um imagem de referencia , nem escrever no prompt

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8 hours ago

unique_joy8f1aParticipant

Include the option to generate 4, 3, 2 or 1 image with 1 prompt (like Google Flow and Meta do)Open for Voting

Include the option to generate 4, 3, 2 or 1 image with 1 prompt (like Google Flow and Meta do). This helps teams brainstorming concepts and ideas at an early stage when designers prefer to get more suggestions than just develop once single idea

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Whimsical_interest6534Participant

I can’t generate anything. I keep getting the message: “Something went wrong. Please try again later.”

I purchased 14,000 credits for Firefly on a new account, but it won’t let me generate anything—neither videos nor images. I was just generating videos with my main account, but the new account doesn’t work.I’ve already tried switching browsers, using

1438

KHUSHBU_KALARIA4859Participant

Seedance 2.5 Firefly is having issues with AI generated faces. It categorises AI generated faces as real human face and blocks the generation

Hi team, a couple of guys have raised an issue with Seedance 2.5 in Firefly. So excited to see Seedance 2.5 in Firefly! 💗However, I’m still experiencing the same major limitation as with 2.0: all my characters are entirely fictional and AI-generated,

682

thomass64174948Participating Frequently

Make installing nice geen lawns easier to create in firefly. As of now, lawns installed with firefly look terrible.

When I ask for a lawn to be installed in the front yard of a home, I don’t want a lawn with rocks, or a car sitting on the lawn, or a lawn with soccer nets all over the place, I just want a nice looking front lawn with nice green grass with nothing a

602

11 hours ago

AEROwaveParticipant

animations not animating... again!

544

3 hours ago

Joyful_Palette92e4Participant

o uso da ia nao são ilimitados

eu peguei o adobe pensado que era ilimitada a geração de img

6 hours ago

KHUSHBU_KALARIA4859Participant

Seedance 2.5 Firefly is having issues with AI generated faces. It categorises AI generated faces as real human face and blocks the generation

682

thomass64174948Participating Frequently

Make installing nice geen lawns easier to create in firefly. As of now, lawns installed with firefly look terrible.

602

11 hours ago

Shea308864140ub6Participant

can't do anything in firefly, can't access files, can't access account - been 3 days now

In chrome, incognito, and egde - can’t access files - get message to sign in, but already shows I’m signed in. When I enter email address it starts to next screen for password then gives me message that something is wrong, try again later. When I g

211

12 hours ago

創

創意23470383j7zcParticipant

Kling 3.0 Kling3.0 Omni Kling2.5Tubo無法使用

付費帳號，每個月有基本點數，卻在影片生成時無法使用Kling 3.0 Kling3.0 Omni Kling2.5Tubo這些模式

532

13 hours ago

alexm97197445Participant

trying to create a map of glasgow. Landmarks and street names very wrong : (

Trying to create a simple map of glasgow. Landmarks and street names - most of them are wrong. Losing credits like crazy.

383

17 hours ago

Giddy_Moon8ea5Participant

sumiram todos meus creditos sem eu usar

Meus creditos sumiram sem eu usar

131

21 hours ago

Sergio33849605ix09Participant

La generación de video a través de dos imágenes, a veces no termina de cargar y tengo que actualizar porque se queda semicargado totalmente parado. Cuando me vuelvo a meter me han cobrado los tolken y no tengo video generado.

No termina de generarse la imagen y cuando recargo la página me cobra los tolken sin generarme el video.

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wise_easedf03Participating Frequently

Ich bekomme ständig Meldungen "Da hat etwas nicht funktioniert." Runway, das ich - anders als Firefly - nicht bezahle, erledigt die Aufgaben klaglos.

1083

unique_joy8f1aParticipant

Include the option to generate 4, 3, 2 or 1 image with 1 prompt (like Google Flow and Meta do)Open for Voting

111

epic_coder5ed8Participant

Create an app with a magic AI text queryNeeds More Info

В приложении «Adobe Firefly» добавьте пожалуйста новую функцию для создания приложения с помощью текстового запроса волшебного искусственного интеллекта

132

15 hours ago

BloodSthene26496510c99hParticipating Frequently

je ne peux generer qu une seule video par jours depuis hier sachant que je suis rester 48h sans pouvoir en generer sans raison apparente, j aimerai savoir pourquoi svpOpen for Voting

j ai toujours une 1ere video qui echoue et une 2e qui passe et apres plus rien sachant que vous m avez bloquer pendant 48h sans raison

792

21 hours ago

stylish_adventures8c8aParticipant

Like Frame.io, you can add comments on the timeline. It would be great if you could add a specific comment for an edit at a specific point on the timeline, while leaving the rest of the video intact.Open for Voting

Make it easier to edit a specific point in the video or remove a specific effect, without changing any other parts of the video. This will allow people to refine what they have versus constantly generating new videos (which likely have the same issue

ozmaa@hotmail.nlParticipant

One button cancel optionOpen for Voting

1 knop op start pagina om lidmaatschap op te zeggen

Neon-FactoryParticipant

Quick button to see all the produced workNeeds More Info

It would be nice to have a clear visible button to see all the images we have produced

183

Jürgen L

Ability to buy credits without a subscriptionOpen for Voting

Es wäre schön, wenn man bevor man ein Abo für Credits abschliessen muss, einfach erstmal ein keineres Creditpaket direkt kaufen könnte. Ich würde gerne einige Funktionen die ich nicht so oft benötige ausprobieren, ohne gleich ein Abo für Cedits absch

1032

calm_beautyaf77Participant

Firefly automatically downloads generated videos before Play/Download, causing excessive bandwidth usageOpen for Voting

Firefly automatically downloads generated video media before I press Play or Download.In a controlled test with a single Kling 2.5 Turbo, 5-second video generation, I cleared Chrome DevTools Network before starting the generation and did not press Do

502

Majestic_discoverer6c66Participant

In video production models, only the frames tab works, and when you upload images to the media tab, it does not produce videosOpen for Voting

Video üretim modellerinde sadece kareler sekmesi çalışıyor, medya sekmesine görüntü yüklediğiniz de video uretmiyorAyrıca video üretim modellerimize çoklu referans eklememize izin verin. İstediğimiz videoları uretemiyoruz ve Adobe video üretiminde ya

Vivacious_practicea281Participant

a slider bar for moving up and down in the assets createdOpen for Voting

vertical slider bar. If there is one, i don’t see it but moving back to an image when there’s been a significant build session is painful. This is just UI 101 stuff.

依

依吹26502046eic3Participant

Firefly video used my credits without generating video

262

1 hour ago

Experience7Participant

P: I keep getting "Something went wrong. Please try again later."

5032180

4 hours ago

kotaroi58754968Participant

Firefly Image 5: Resolution set to 2K (16:9) but images are generated and downloaded at 1344x768 (1K) - Sept 30, 2026

7 hours ago

ANTONIO MARTINEZParticipant

o adobr firefly não funciona, ele abre o browser , ja ate troquei pro chrome , mas não anexa imagem e não consigo escrever no prompt dele

Não consigo gerar imagens nem video , ele não abre para inserir um imagem de referencia , nem escrever no prompt

14413

8 hours ago

Whimsical_interest6534Participant

I can’t generate anything. I keep getting the message: “Something went wrong. Please try again later.”

1438

noel_7579Participating Frequently

Firefly Reference-Image Consistency Broken

I’m genuinely frustrated with the recent changes to Firefly.I’ve been using Firefly consistently to create content for my page, and up until August, I was able to get reliable results using the same general workflow and reference images. Since the re

302

13 hours ago

N8.

Unable to scroll to the bottom of the character sheet when making facial elements

When making different facial and poses in FF boards elements I am unable to scroll all the way down to the bottom.the video shows in more detail.Nate

151

glamorous_artistryc46cParticipating Frequently

not able to upload 2nd reference image while editing image

its been 48 hours i am not able to upload more than one reference image while editing image in all models.tried different browsers. still the same issue happening

45367

julien_0686Participant

j'ai utilisé l'upscale 4k puis 1k et encore 1k. Toutes les tentatives ont échoué (message d'erreur) mais les crédits ont été débité tout de meme

upscale echoue et les crédits sont tout de meme débités

132

céline21Participant

mon crédit ne c'est pas renouvellé depuis plusieurs mois

bonjour, mon crédit pour généré des vidéo IA ne s’est pas renouveller depuis plusieurs mois

Firefly Creative Challenge: Slaying the Retro 80's look

Kartika RawatCommunity Manager

You've probably seen it all over your feed this week: portraits that look like they were pulled from a shoebox in 1987, warm studio light, big hair, soft focus, film grain, and unmistakably still the person in the original photo. It's a genuinely fun

61127

6 days ago

Kartika RawatCommunity Manager

What’s new in Adobe Firefly - September 2026

You asked, and we delivered! Several highly requested enhancements are now available. Remove background from videosReach for the Remove Background feature and let Firefly do the work for you: it automatically detects the subjects in your clip and st

4710

11 days ago

Kartika RawatCommunity Manager

Prompt to Brand #1 - Build a Brand That Shouldn't Exist

Welcome to Prompt to Brand, a new four-part series. One idea, four Creative Cloud apps, one brand, built end to end over the next few weeks:Part 1 (this week): Adobe Express - give it a name and a face. Part 2: Photoshop - put it in a real photo. Par

28511

11 days ago

Rose DVCommunity Manager

Now Live in Adobe Firefly: Generate Speech & Generate MusicNews

Our team is so excited to share that Generate Speech and Generate Music are now LIVE in Adobe Firefly! These two new audio features bring something the community has been asking about for a long time: a way to create original, royalty-free music and

2761

21 days ago

Kartika RawatCommunity Manager

Firefly Generation Failed? Here's What Happens to Your Credits

Seeing "Something went wrong" or "Can't load" when a Firefly generation fails? You're probably wondering: did I just lose credits for that? Short answer: no — here's what actually happens to your credits when a generation fails, and what to do if the

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30 days ago

Kartika RawatCommunity Manager

New generation and editing experience

Discover the new generation and editing experience in Adobe Firefly (Private Beta), where image and video creation, editing, and asset organization come together in one seamless creative workspace. Creative work rarely happens in a straight line. Yo

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Cross-Product Creative Challenge #15: Product Catalog with a Twist

N8.

Announcements

Welcome to a new Cross-Product Creative Challenge! Thanks to everyone who participated in the luxury magazine challenge. This time, Alan and I are making a catalog with a twist: Design a catalog ad for wealthy, non-alien animals—any creature will do,

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Seedance 2.0 Video Generation Failures Under Investigation

Tarun SainiCommunity Manager

Hello everyone,We've received reports from multiple users experiencing issues with Seedance 2.0, where video generations fail immediately and display the error:"Something went wrong. Please try again later."Users have reported that the issue occurs a

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Where to Post Your Problem, Question, or Idea: A Quick GuideF.A.Q.

caroline_editsCommunity Manager

Announcements

Not sure which section your post belongs in? Use this guide before you hit submit — it helps your post reach the right audience and get a faster response.Quick SummaryIf you're describing something the app can't do, that's a Feature Request. If you'r

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