Download & Install

Hi! My CPU is not compatible with AVX2, a requirement of the latest Photoshop. I need to download a previous version (v21 or v22) but it is not available through Creative Cloud. I have been told by adobe help to post the question here. Thanks in advance! 

Hi I recently updated my 2023 M2 Macbook Pro with Sonoma, but now my Creative Cloud app won’t open. The window comes up saying ‘Initializing Creative Cloud’, then it says ‘You were signed out of Creative Cloud. Please sign in again to continue using Adobe apps’. When I click Sign In, it just goes back to ‘Initializing Creative Cloud’ and repeats this loop. I’ve tried uninstalling and reinstalling but it made no difference, people say I should uninstall every app before I do this but it seems the only way to do this is through the Creative Cloud app, which won’t open! I also installed Sonoma on my 2021 iMac but did not have this problem with Creative Cloud. Everything worked fine. Any ideas as to how to sort this problem out? Thanks Jack

Hello, am suffering because you deducted money from my account without me knowing, when I was trying to change, it was telling me it will cost me cancellation fee more that the subscription. Now I wad told if I change the plan and buy a cheaper plan you will refund the money, I did so but the money you deducted has disappeared, will you refund all the money because I don't use Adobe I don't know even how it's operated. Please help me am suffering it's the only money I had

I am getting a new computer and I was told I'd have to uninstall CC Photoshop from the old one because I can run CC Photoshop on one computer only with the subscription I have.  When I tried to use the Uninstall CC in my finder window, it stated that I still have some CC apps on my computer and I would have to uninstall them before I could uninstall the Creative Cloud app.  So I went through and uninstalled all the Creative Cloud apps that I could see in my Application folder in Finder.  Then I went back and tried to run the Uninstall app for Adobe Creative Cloud.  I'm still getting the message that it can't uninstall Creative Cloud because I have some CC apps on my computer that need the Creative Cloud app to run.  What am I doing wrong?  I just want to be sure that I can install Photoshop CC when I hook up my new iMac.

There use to be a button in the Creative Cloud App for desktop to check if new updates are available.  That button seems to have disappeared.How can I check if new updates are available?

My PC has broken down and I couldn’t deactivate my licence. Now I want to install Photoshop Elements 2024 on my new PC, but I’m getting the message“Maximum number of computers reached”.How can I start using my paid product again?Support does not have access to products that have been registered with a serial number.

Il y avait un bouton dans l’application Creative Cloud qui nous permettait de vérifier si de nouvelles mise à jour sont disponibles.  Je ne trouve plus ce bouton.Comment puis-je vérifier si il y a de nouvelles mises à jour?

LR & PS will not update, it says itt it incompatable and it says I need the latest window update,  but I have the latest update and changing the compatatability mode does not solve the problem

m rekeninghouder: PAULA MACHIELS [PII removed by moderator] Dit is een bewijs dat het geld werd gedebiteerd van de vermelde betaalrekening

El computador que tengo es un Mac Book Air M3, 16 GB RAM, SSD 512 GB, Tahoe 26.4

Is 2020 really that old? If I bought a product that I don’t have to download Adobe should allow the install. I was considering sampling other Adobe products but I’ll never consider any future Adobe software if this cannot be rectified. After coming here for the first time and now reading so many with issues, I’m dissappointed.  

 I can't use ‘remove’ I got the popup showing ‘Required components are being downloaded. Check back later to use the feature once the download is complete.’ on PS then reinstalling it but then it won't complete and stuck to 70% of installation

Hi Adobe, Seven years ago I bought a refurbished MacBook Pro from Mac of all Trades. It was a replacement for a 2015 MBP that was starting to fail. At the time I backed it up and when I got the New (refurbished) MBP The old Mac was still working so I used the Migration function to copy everything over to the refurbished one and everything worked! I bought the Creative Suite waaaay back in 2003-ish, I think, at Macworld and have continued to upgrade all the way up the CS 5.5. Been using it ever since on my MBP. I continue to use it even after Abode discontinued support of it. My wife and I have moved from Boston, to San Francisco and now Oregon and somewhere along the way my original CD-ROMs (or DVDs?!) have become lost.  I may be misremembering but when I first migrated from my original MBP to the 2015 running Snow Leopard, I think, everything transferred over and I’ve been running PS 5.5 all along. I’ve been told that v5.5 will still run on Mojave BUT that I would need to have the ori

J’ai le message suivant lorsque je suis dans LIGHTROOM : “Modification désactivée car nous ne pouvons pas vérifier votre abonnement”. Alors que mon compte est en ordre, je paye 18.00 e et quelques par mois.

I’ve attempted to download Acrobat multiple times and keep getting Error 136 around 88% of installation, even after following the advice of other users:Running the Adobe Creative Clouder Cleaner Tool Deleting Adobe folder from Library > Application Support Restarting the computer Attempting the download from a new user profile with admin privileges Attempted to download from CC home Attempted to download from https://helpx.adobe.com/ca/download-install/kb/download-install-acrobat-subscription.htmlSystem specifications:MacOS 11.2.3 (Big Sur), M1, 2020 16GB memory Over 800GB available.

En CC (v6911) me dirijo a las aplicaciones, beta, photoshop e intento instalar. El proceso comienza bien pero cuando llega al 80-90 % de la instalación me da error. Lo he intentado 6 veces reiniciando y borrando el contenido de la carpeta temporal “adobe temp”. Gracias

Hi, I need the direct download link (offline installer) for Adobe Bridge 2023 (v13) for macOS Monterey 12.7.6. The Creative Cloud app only shows newer incompatible versions. Could you provide the official installer link please?

hallo ich habe mein adobe cs6 auf einem computer deaktiviert und kann es auf einem neuen computer nicht aktivieren ebenfalls erscheint in meinem konto der computer nicht. wie kann ich das adobe CS6 auf dem neuen computer aktivieren!  

Guten Tag,Ich habe eine gebrauchte Version der 5.5 Suite auf CD Rom erworben und möchte diese auf einem Macbookpro 13 / 2020 mit zwei Thunderbolt 3 Anschlüssen mit Sequoia 15.7.2 installieren. Bei der Installation erscheint die als jpg beigefügte Fehlermeldung „Install muss aktualisiert werden“Auf dem Link zu weiteren Infos wird auf eine Apple Seite verwiesen die keine Lösung aufzeigt. Ich habe die letzten zwei Tage damit verbracht das Thema zu recherchieren. Klar ist, daß die Versionen 2. 3. 4. nicht mehr supportet werden, 5.5 sollte aber funktionieren. Folgende links habe ich mir angesehen doch keiner bietet eine Lösung für das Problem.https://helpx.adobe.com/de/creative-suite/kb/install-creative-suite-5-cs5.htmlhttps://helpx.adobe.com/de/creative-suite.htmlhttps://helpx.adobe.com/de/download-install/apps/download-install-apps/creative-cloud-apps/download-previous-versions-non-subscription-apps.htmlhttps://helpx.adobe.com/de/download-install/apps/troubleshoot/licensing-activation-iss

I have an old MacBook Pro with the below characteristics, and I’d like to know which versions of adobe Lightroom and photoshop I can install*******OS X El CapitanVersione 10.11.6MacBook ProProcessore 2,2 GHz Intel Core i7Memoria 16 GB DDR3 a 1600 MHzGrafica Intel Iris Pro 1536 MB

I am changing laptop computers, both using Windows 11 Pro. I deactivated my CS5.5 on the first laptop successfully. I register on the 2nd laptop and it states I have used all my licenses. I created an Adobe support Case and they they said that is was end of life but I could try to deactivate my Desktop computer that is also using running on Windows 11 Pro. I feel like this is a shady attempt to disable software that is working just fine. I also tried to reactivate it on my first laptop again and it gives me the same error. I am not interested in paying a monthly fee for a product I only use a few times a year. They are clearly still using servers monitoring these serial numbers. I own a perpetual license that was functioning just fine on a modern computer as of yesterday and now it doesn’t because of Adobe. Is there an Adobe contact that can help me clear this up?

I have had my laptop rebuilt which means I need to reinstall photoshop but every time I try to do that is stalls at 9% download.  haven't found much helpful on the forums and it seems there isn't a way to contact Adobe with specific queries.  Anyone got thoughts on what the problem is bearing in mind the hard drive has been replaced so has not had photoshop on it before?

Hello together! I am looking for a link to Photoshop 24/25 ? compatible with my old Dualopteron workstation to use the KI Tools. The last update deleted it and now I fell back onto Version 22.5 or so. 27.5 is to new.  official link for (24 or 25 ?)