Account, Payment, & Plan

Hey, I was wondering if Adobe has an option to receive your invoices automatically through Peppol. Does anyone have any idea about this?

It feels impossible to cancel my free trial. I try to do it in my account settings but it says error the whole time, I've tried countless times. I can't get a hold of customer support either, they keep kicking me out from the chat, saying theres a problem with servers or something. How am I supposed to cancel my trial if nothing works?

i want to cencel my subscription but it keeps showing  It shows error only for the canceling part. It loads the data just fine when i clicked on upgrade plan .PLEASE HELPregards 

please help whenever I try to cancel my free trial it keeps saying unable to load data 

I have an Adobe Creative Cloud subscription and access to many Adobe programs.  Due to upcoming travel, I activated my Adobe subscription on 2 macs, and disabled it on my work PC.  However, I no longer can use the free Adobe Reader program on the PC on which I've disabled my Creative Cloud programs (it says I already have 2 devices active).  Is there a workaround?  Seems like there should be a way to use a free program.  I don't want to create a new account for Adobe Reader on my PC, as I will reactivate my normal account early next year.

Thru the years I have ended up with two Adobe Sign accounts.  Is there a way to merge the two accounts?

My trial subscribtion was thru 8/15/25 and as you can see, I cancelled on 8/13/25. However I was just notified by our accountant that we have been charged on 8/15/25 and again 9/15/25. I would like the money to be returned on the credit card that you charged to. I have sent another cancellation today as well, do whatever it is that you need to do to make sure this is NOT charged again on this credit card! Here is the proof that it was cancelled on Aug 13, 2025. Thank you, Melody      [Attachments removed]

Hi everyone! I imagine this is a common subject, but figured I'd ask given the situation. When I was in high school, I had my Lightroom provided for me for free. I used that account as my primary and only Adobe account, but when it expired (graduated in May) I didn't export everything over. I'm still logged in on my phone, and can see all of my photos but can't access anything about plans or moving it all over. Is there anything I can do to regain access or move it to my new account, or am I going to have to move it all over manually? Thanks in advance

Hi, I recently tried the free trial of Adobe and cancelled the subscription on the same day however Adobe ate now trying to take a monthly subscription payment. Any help much appreciated. Thank you. John 

Hello! Recently my daughter wanted to get into 3d projects and such, so I let her use my designated apps for it, but now I've noticed she’s signed up for the Adobe Substance 3D with my Cash App card (I'm assuming it auto-filled), and looking through the Adobe terms if service, she's still not above the age allowed to start a subscription (she's 12 years old)Is there a way for me to get out of paying this fee that I didn't agree to without renewing my payment method? I wouldn't want to pay $60 for a program my daughter only used once for 15 seconds.

Hello Team, I recently signed up for the 7-day free trial of Adobe Acrobat Pro and provided my card details during the trial. However, I am now seeing billing issues related to ₹₹1,416.00/ and ₹558.14/month plans, which I did not intend to continue after the free trial.When I try to manage or cancel the plans, I encounter a message saying:"You must resolve an issue with your payment details before making any changes to your plan. If you take no action, your plan will be suspended."I do not wish to update my payment details or make any payments.My goal is to cancel these plans and ensure no charges are made to my card.Could someone guide me on how to resolve this issue and cancel the subscriptions? Thank you, 

My subscription on Adobe provided by my university's funds has just ended, and yet I managed to activate a 7-day free trial on that account. After this 7 days, if I do not end the trial and continue, will the billing be applied to myself, and not university? Will I be able to cancel it during the next 14 days and get a refund if I am the one being charged or will the university be automatically charged? I have already contacted Univeristy on the issue and they say that this definitely something I need to contact Adobe about, and if they answer otherwise, then it is incorrect information.

J'ai commencé photoshop pendant une période d'essaie et j'ai annulé mon abonnement avant la fin de cette période d'essaie. Mais à la suite j'ai été prélevé une fois puis deux alors que je ne m'en sert pas et impossible que ca s'arrete.... mais comment stopper car impossible d'avoir quelqu'un pour expliquer mon cas... Comment joindre un humain du service client ?

Hi, I have started a free trial for adobe pro on 6 Aug 2025, which clearly told me the free trial will end on 21 Aug and I have to cancel before this date to prevent charges. I cancelled my trial on 14 Aug 2025. But i was still charged on 21 Sep 2025. Please find a way to refund me thanks. This is a scam. 

I tried the official steps on the cancellation page on multiple devices, so yes I can confirm it is not my device problem. And they do this dirty practice which doesn't allow me to cancel my plan because the cancellation page simply would not load in. This is outrageous.

제가 26400원 플랜을 쓰고 있는 대학생 입니다.일년 정도 지나니 47300원으로 가격이 변했더라구요근데 지금은 왜 78100원이나 구독료를 지불해야하는지 알 수 없습니다.저는 아직 대학생이고 학생 요금제를 써야합니다78100원은 저에게 너무 부담이 되는 금액입니다. 학생 요금제로 되돌려주세요학생 요금제로 되돌리려 하니 지금 78100원 플랜을 취소하면 또 취소료를 내라하는데 저는 아직 학생이라 일반 요금제 취소료를 내야할 이유가 없습니다학생 요금제로 다시 돌려놓으세요

Hello, i want to start a free trial period for Illustrator but i get the following message:We couldn't process your payment. Please check your payment information. If the problem persists, try a different payment method or contact your bank. Can someone tell me what to do? thanks 

Can I resubscribe to the Adobe Express monthly plan for the same price after cancelling? How many times? I just want to pay for the months I use it.

I want a refundI was going to do a trial, but I'm embarrassed that the payment was made right away. I want a refund. Please. Thank you.In addition, please check if the Plen subscription has been canceled.

Hi - I signed up for a free trial and did not cancel the account after the trial period ended. As it can be seen on my account, I have never used the product and have been paying for no usage. How do I cancel the account and receive a refund for all the months I have been paying and never used? Many thanks James 

Hey all, I need help canceling my subscription because I’ve lost access to the email account associated with my Adobe account. The email address was created to test out the free trial, and I forgot the password. Unfortunately, I didn’t set up phone or email recovery options for the Gmail account, so I can’t recover it and log in to manage the subscription. However i have access to the paypal account to which I charged it to, however I was logged out of creative cloud before I could cancel. Here are the transaction details for verification purposes:Seller Name: Adobe Systems Pty LtdPayment Method: Debit Card (last four digits: ****)Amount Charged: $43.97 AUDDate of Charge: 11 December 2024Transaction ID: 2G94***********Invoice ID: BL29*********Please assist me in canceling my subscription to prevent further charges. I am happy to provide any additional details required to verify my ownership of the account. Thank you for your help!

It seems to be frustrating to change my primary email ID.  I had signed up with a gmail ID, and need to move the subscription to another email ID associated with my business.  And, I changed the primary email to that in the Adobe.com/profile link.  However, when i open Adobe, it asks me to subscribe again anew to all the services, and reflects my location wrong!  It, for some reason, shows me Indian Rupee billing values.  Something is not kosher here.  I need to simply move my subscription from my Gmail to my business account.  Any clear guidance on that? 

Me cobraron y descontaron la suscripcion de Adobe, pero no me activaron nada, entro a mi tarjeta y aparece el cobro de Adobe por 40 mil pesos colombianos, falta de etica? o que pasa con adobe, no es justo para algunos usiarios tener que perder dinero, y no podernos contactar con nadie, llevo todo el dia y solo me responde el chat robot que no me comunica con un ascesor porque no tengo activo un servicio, y entonces quien responde por el dinero que me quitaron de mi tarjeta? no tengo ningun servicio, ninguna ayuda, y ellos tienen mi dinero y el de muchos, que injusto

Please help, how do I turn off automatic renew on my account?

Good Morning community, on my work account I noticed a charge for ADOBE SYSTEMS SOFTWARE 044-207-3650 IE for a very high amount and I have no idea what this charge is.