Account, Payment, & Plan

I have had the email from Adobe saying my free trial plan is coming to an end and I can cancel or just leave as is and start paying. I have logged in and gone through to the correct place to cancel the plan but when I click the final button I get an error message and it doesn't finish the cancellation. The whole process is fine until this point so it seems very strange and In can't help but feel like it's a scam. See error message attached. Can someone tell me what to do as I have tried all morning so far and it's the same message. I tried on my phone and laptop.

I want to cancel my free trial for photoshop and creative cloud. Signed up for both today, but it's far from what I expected it to be. When I try to cancel via my profile page, it throws me an error at the end. Also tried to contact the chatbot, which seems to be out of service (I tried on 3 different devices). Already stating this here so I won't get charged for anything after this free trial ends and I'm not able to cancel. Who can help me out?

I have a big issue regarding my subscription, which I actually cancelled, but now it seems like after the trial period, they just kept the annual subscription. Since I am in a country using VPN to access my adobe, the customer support simply wont work. I cant find any adobe customer email, so I dont know how to reach anyone. Please someone from Adobe text me, provide me an E-Mail. Thank you.  

Hello,I have had the creative cloud pro membership for a couple of years now. I just entered university and would like to take advantage of the student discount.If I cancel my normal membership right now and start a new one, I have to pay an early cancellation fee. Is there a way to switch memberships without paying the fee?For some reason when I go to change my plan, no student options appear.I would really appreciate the help. Thanks!

Guten Tag,ich hatte vor einer Woche ein Illustrator Probe Abo gestartet, welches bis morgen läuft. Ich habe mein Projekt abgeschlossen und wollte das Probe Abo nun kündigen. Leider ist es mir nicht möglich dies zu tun. Ich habe es bisher schon knapp 50x probiert - in 4 verschiedenen Browsern, mit Inkognito Tab etc. - immer kommt die gleiche Fehlermeldung (siehe Anhang). Danke im Voraus!Marcus

I started a trial subscription and would like to cancel. Adobe is a bit overwhelming for me but i don't see in the subscription category where i can cancel. Any assistance would be greatly appreciated.

After receiving an email to let me know that they will be upgrading my current plan to Creative Cloud Pro and increasing the price to A$114, I tried to change my plan to Creative Cloud Standard to keep my current price of A$79. Unfortunately the system doesn't allow me to change the plan, giving me the following error message. As changing plans didn't seem to be an option, I tried to cancel my current suscription (which is about to auto-renew for another year) and I got another error message:At this point I decided to contact the support team but now I get to talk to an AI and this is how the conversation went:  My subscription is about to expire and if I don't solve this issue soon I'll end up paying A$420 more for a Pro plan that I don't need. All I want is to keep my current Standard plan. Has anyone have any idea or solution on what I can do? Thanks

Good morning! I hope you're doing well. I'm reaching out because I need some assistance. I'm trying to cancel my subscription, but I'm encountering an error message (shown below). Thanks so much for your help!  

I've been getting an error every time I try to cancel my Adobe Podcast Pro free trial. The chat bot customer support isn't working either. Can someone help me??

So I have just activated free trial in Adobe. Still have some time to cancelt it but I can not. After choosing the reason of cancellation, there's this message on the next page: Unable to download data. Error occurred, try again       And that's it! I've tried logging from different devices, browsers, but nothing worked, also I did not find any direct support page in which I could discuss that problem with real person. But I hope community will help. Is there anyone who had the same problem? Or how do I get to support team to solve this issue? Thank you in advance.

I have the Plan for digital photography 20 GB and want to update from monthly pay to yearly as this way I will be charged the same amount as today.But I have tried 3 browsers already (Chrome, Brave, Safari) and just getting the errors.If I try the support chat, I get error as well.If I try call the the support phone number for Czechia, it does not exist.Pls help.

Trying to cancel my subscription. Go to my account. I clcik cancel. I get an error. Over and over again. I retry over and over again. Doesnt work. I try the chat. I get a network error there. I try chat again and type AGENT. I get an error there. I tried phoning ireland. Sorry we cant connect. I try the UK number. Sorry we cant connect. What on earth are you people doing? Why is this so difficult? Is it deliberate? Absolutely shocking service!!!!

Can anyone help on this issue? I took out a free trial for Adobe which expires tomorrow. I have tried to cancel this several times today as it wasn't suitable for my requirements. However, when I try to cancel the account it won't let me and says the site has issues at the moment! I don't want to be charged for the Adobe subscription and have tried calling the 0207 London number only to be disconnected. I have also tried to change my bank details/remove which is also being denied. 

If my address is in Mexico why Adobe charges me US taxes?

Good morning! It looks like my monthly Lightroom fee has increased from £9.98 to £14.99 this month. I don't remember receiving any warning of this and, if so, it's a very steep increase - 50%   [Mod: Moved to the Account, Payment & Plan forum]  

Hello, I am reviewing my credit card statement and there is a charge for "Adobe PDF Pack Subs Ado Saggart" for $173.99 AUD on 14 Oct 2019. I am not subscribing any Adobe service. What is that for??? Kind regards.

Dear Adobe Support Team, I hope this message finds you well. I am writing with deep humility and respect to request your kind consideration regarding an issue I encountered with my Adobe subscriptions (adobe acrobat pro, adobe studio). Due to an oversight on my part, I accidentally enrolled in two separate Adobe plans. My original intention was to cancel within the trial period, as I have access to a company-owned Adobe account and did not need a personal subscription. Unfortunately, I missed the cancellation window and was subsequently charged for both plans over the past two months. I take full responsibility for this mistake. However, I sincerely appeal to your understanding and compassion. Please cancel the two subscriptions with no termination fee, and if possible if I could have a refund?  As a minimum wage employee, the charges have placed a significant financial strain on me. The amount spent could have gone toward essential needs for my family, and I have n

Hello.I have tried to purchase a subscription to After Effects. I have tried online, through the chat and via a representative on the phone.  I have tried with a credit card, debit card and Paypal. When I use a valid credit or debit card, I get this message: A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank. I have verified the information and country is correct. When I use Paypal I get this message: PayPal service is down, please choose a different payment method.It is highly unlikely that Paypal is down. When the representatives use my cards they also get declined. They claim the issue is with my bank. I have contacted my bank and there is no record of any declined transactions. There are no restrictions or blocks, etc. The bank claims there is no issue on their side. Adobe claims the issue is with the

Hello, I need to deactivate all the computers with my old Adobe CS 5.5 licenses; how can I do that when I no longer have access to the computers?

Bonjour ! Encore la même demande :Adobe me fait pzasser de 12,00 à 18,14 €uros !Sacrée augmentation car en plus moins d'applications ==> Bridge, Caméra Raw (Où est elle passée ?)etc.PAS POSSIBLE DE JOINDRE ADOBE POUR COMMUNIQUER !!!!!!!!???????Cela ne peut pas être satisfaisant abonné depuis plus de 15 ans.Oui, j'ai acheté tous les Photoshop éléments...Merci de me dire comment réaliser un échange avec ces gens là.Actuellement hospitalisé ce n'est pas facile car je suis seul.Je peux recevoir vos recommandations même si cela m'est compliqué.CordialementTB

I recently purchased Adobe Acrobat and since then whenever I try to open PS, Lr, or Br, I get an ad from Adobe trying to sell the very programs I pay monthly for. I tried launching directly, but I still get blocked by an ad to purchase. I have stage four cancer, and my joy is to work on my little photography projects, but I am unable to do that now. Thank you for any help with resolving this issue. 

I'm being charged $1.99-2.15 every month.  No subscription and no plan.  What is it?! 

J'ai pris l'essai gratuit adobe , adobe a retirer de l'argent pourtant j'ai pas dépassé la date du service gratuit je comprends pas je veux un remboursement comment faire ? De plus c'est compliqué de contacter le service

I wanted to install Premiere Element 2024 because it was the last version with the perennial license. I went thourgh all the purchase steps from inside the software. When I was done, it showed that I actually bought Premiere Elements 2026 with the three-year license! I want to get a refund, but I can't figure out how to do it from inside the Adobe site. One answer suggeested that I go to the Plans page, but I don't have any plans listed.Oh, and they never sent me an activation code, either. This just happened one day after the date on this post, so I'm well within the refund period. And I'm in the US. Is there a number I can call where I can get this taken care of? Does Adobe make this difficult on purpose? I'm this close to just filing a dispute with my credit card company and let them deal with it.