Account, Payment, & Plan

Hello,I recently noticed a charge for Adobe Lightroom processed via Adyen on my credit card statement. I would like to cancel this recurring subscription immediately. Unfortunately, I cannot find the exact account associated with this payment, so I kindly request that you look it up using my payment details below. Payment Details:Payment date: 2025-08-11Amount: ₩13,200(Korean Won)Card (last 4 digits): 5717 (shinhan Card)Please proceed with canceling the subscription and stopping any future payments.Thank you for your assistance.

hi, I did not recieve any emails from Adobe telling me I am still being charged. I have an Enterprise Account with NVIDIA. I dont need the products. Silly me I never saw the charges on my credit card as they appear under my old credit card. Only used Adobe once. What do I do? and so hard to speak to a customer support person...

Hi, I signed up for a free trial of Adobe creative cloud and made sure to cancel the day before the trial period ended. I was still billed for a subscription. Does anyone know how to get a refund for wrongful billing around here? Thanks

I bought a plan and paid for it. There seeems to be an "internal issue" at Adobes end due to which they've not enabled my plan yet even after taking my money. Now it's 4 days and 10-15 conversations with the customer care AND two of their "supervisors" but to no effect. They just promise to fix the problem within 24 hours and then completely disappear. PATHETIC behaviour. Is there any escalation matrix or a grievance email id/ phone number for adobe? I can't find anything on their website and going back to the helpdesk restarts the same chat and same frustrating set of conversations with zero impact. 

I have been billed and I did cancel my free trial the same day.  so when I check am not owing anything so why on the 9th of this month my bank transaction stated you all tried to take a payment of 15.99. USD from my account Please check your records and see that it was cancelled.

Hello, I’m trying to cancel my Adobe subscription, but every time I attempt it through my account on the website, the process fails and I get an error message.I’ve already tried all possible solutions I could find, including:Using different browsersTrying on both the website and the mobile appDisabling any ad blockersClearing cache and cookiesSigning out and back in againUnfortunately, the issue still persists. Could you please assist me directly in resolving this? I would greatly appreciate your help so I can complete the cancellation process successfully.Thank you in advance for your assistance.

Bonjour, depuis une semaine, je n’ai plus accès à mon espace personnel, notamment à mes formules d’abonnement. Or, je souhaite résilier une période d’essai Adobe Stock avant le 15 août. Un message d’erreur s’affiche systématiquement, ce qui rend la démarche impossible et soulève des interrogations. Je vous remercie de bien vouloir m’indiquer la marche à suivre afin de régulariser la situation.

Hi there, I have subscribed to Acrobat Pro trial plan, and now I am trying to cancel it, but for some reason the webpage doesn't work. I can't see my plans and instead there is a message “Unable to load data. An error occurred. Please try again.” Any suggestions how to solve this? Thank you in advance.    

Hello, all, I'm not sure if this is the right place to be posting this, but long story short, I've been an active Photoshop user with a subscriber this year, but sometime since July, my account was somehow given a Adobe Acrobat Pro that's been costing me a huge amount of money. I would never have realized it if I didn't check my debit card bill today. It's now past the 14 days period to request a painless cancellation for me, but I feel really ambushed, and cancelling the plan costs me immensely too. Despite being a heavy Photoshop user, I don't really know what Adobe Acrobat Pro is (some fancy PDF viewer?). I don't even have it installed on my computer! This feels like a midunderstanding I don't know how to sort out. And the official customer service channel is all just AI and auto response at this point. I can't reach a human being to debate or even just try to understand this situation. What can I do, and what would you advise me do, in this case? English is

Hello, I’m trying to cancel my Adobe subscription, but every time I attempt it through my account on the website, the process fails and I get an error message. I’ve tried several times, including using different browsers and clearing cache, but the issue persists.Is there a specific reason why this keeps happening? And what is the proper solution or steps I should take to successfully cancel my subscription?Thank you in advance for your help and response.

I just got a notice that my upcoming renewal of Photoshop 'photography' plan is going up by a little over 53% PER MONTH. Is that normal? I feel like I'm being punked. 

Hello Adobe community! I’m a Graphic Design student who is currently subscribed to a yearly prepaid plan with a student discount. My bill for my yearly Creative Cloud Pro plan recently came in at the standard cost of around $800.  As a student, my plan should normally be around half the cost. After a bit of searching, I beleive I found the issue in my profile, finding that my education information failed to update for some unexplained reason. After taking care of that, I cancelled the current plan so I don’t have to pay the non-discount bill I got for this year, because it didn't change even after updating my education information. I'm trying to buy Creative Cloud Pro again now that my discount is active, but I'm being denied because the plan I cancelled won't expire until a year from now, so my computer thinks I already own Creative Cloud Pro despite me cancelling the first plan. Is there any way to get rid this first plan completely, or do I simpy have to wait out this cancelled

Bonjour,Je souhaite mettre fin à ma période d'essai d'Adobe Audition, mais chaque fois que j'essaie, un message d'erreur apparaît comme indiqué ci-dessous.Comment puis-je résoudre ce problème ?Merci beaucoup pour votre aide !

Soy usuaria de todo creative claude hace mucho tiempo, desde hace una semana mi cuenta se encuentra bloqueada sin explicación, por eso decidi abrir una de prueba por 7 dias hasta que adobe resuelva el problema.Desde el viernes pasado me intento conectar (con mas de 12 horas entre intento e intento desde una sola computadora. por sugerencia de uno de los asistentes que en algun momento me contestó)No pude conectarme a mi cuenta aun, sigue bloqueada, y tira error cada vez que quiero usarla... La ultima agente que me respondió (Rashmi) me dijo que escalaría mi caso a un superior y que la seguiría por mail, nunca sucedióm y mi versión de prueba se vence, y no quiero seguir pagando 2 cuentas.... (sobre todo una que no funciona) La factura me la seguen mandando sin problema....necesito urgente una solucion.  

I downloaded a free trial of Adobe Premiere. However, I canceled it, and they charged my credit card. I spoke with Adobe's Virtual Assistant, and it is showing me an invoice for $22.99. Can anybody help in this regard? Thanks!

Hi everyone!I have adobe photoshop in my computer. I dont know when to pay the bill. When? I can see a date in my account here in Adobe pages but there is no bills yet... Thanks!  

My Airtel money subscription is not going through what might be the problem? It's the first time I'm using it for payment 

preciso cancelar urgente. não consigo cancelar e não opção para cancelar 

Olá, eu tinha um plano de Lightroom e Photoshop e subiu pra R$ 71,00/mês, só que mesmo a opção de renovação está ativada, não renovou e agora não consigo renovar e nem acessar meu Photoshop nem Lightroom e preciso trabalhar, como faço? Os outros planos estão muito caro!

Adobe refuses to allow customer and restricts the contact center being able to remove or delete credit card informatin from the user account. FTC fraud report filed https://reportfraud.ftc.gov. https://helpx.adobe.com/manage-account/using/update-billing-information.html 

My minor child thought the payment for the AI and Photoshop plans was only for one month, but in reality, they were being processed as continuous subscription payments. Despite the difficulty my minor child has in fully understanding the payment process, I think, the payment was incomplete due to insufficient notice and guidance regarding the monthly payment process via text messages (SMS/LMS). Therefore, I request a refund for the automatic subscription payments for months in which no actual usage occurred. 

Hello!I needed Indesign to complete an Assignment for University, therefore I went to the Adobe website and bought Indesign. My bank details were already there, therefore the purchase happened instantly. I later realized that instead of buying the monthly plan I had ACCIDENTALLY bought a one year plan! The problem is I only needed the program for that one assignment and I did not realize that I had purchased a one year plan! I ACCIDENTALLY made the purchase 24 days ago. Can I still get a refund?Hope to hear from you ASAP!Thank you!

I'm a college student and subscribed to Adobe CC at the student rate ($19.99/month), but I no longer need it. I tried canceling, but it shows a $49.99 cancellation fee.My renewal date is tomorrow (August 8th), but the annual commitment date listed is November 10. I'm confused — do I have to cancel at the end of the billing month or wait until the full annual period ends to avoid the fee?

Hey Adobe Community, I've mad a major issue with one of my Adobe apps in the last few days and enlisted helo through the chat function while signed in. One of the agents helped me yesterday and took control of my screen and I requested the transcript be sent to my email but it never was. I'm just wondering whether there is some way of obtaining chat transcripts if they are not sent by the agent after the conversation has ended. It's imperative I review this transcript as there was some helpful advice and want to remember the steps outlined. Thanks in advance!

Hey! I was logged out of my adobe account and I've gone to log back in but none of the emails available have my plan on there?? I'm still getting charged too... tried to reach out and solve the issue but I can't find a single human to talk to