Account, Payment, & Plan

안녕하세요.비즈니스 계정으로 결제를 하고, 사용을 하려고했는데개인프로필에 대한 이해가 덜되었을때 개인프로필로 이용을 하면서이중/중복결제가 되었습니다.결제후 사용한적은 없습니다 (프로그램 다운이 안되었음)중복 결제건 취소 부탁드립니다.빠르게 부탁드립니다  

I canceled my free trial within 7 days and was still charged for a subscription. How do I get a refund and have my credit card information deleted since I now don't trust Adobe? 

Hola fressia, como estas? sabes que estoy pasando el mismo problema. Me cobraron un servicio que ya no  utilizo, queria saber si te hicieron el reembolso total del prodcuto o como fue al final que se soluciono?

Hi there,Creative Cloud Pro will cost $69.99/month excluding. tax - resp. 65,54 €/month incl. 19% tax in Germany. Ok.BUT:Creative Cloud Standard will cost $54.99/month excl. tax - this is 46,81€.The price 61,95€/month incl. 19% tax seems to be wrong - please comment/ make correction at https://account.adobe.com/plans thanks! 

 Please cancle this payment We haven't used any of these in the last couple of monthsI tried to cancle it but I couldn't find any of functions to do so I just left messages to canclePlease check we haven't used any of these and refund this payment I leave the message to cancle here again since i can't find any other way to do 

 i cancelled my subscription yesterday however debite money today., I want to back my money

I check my Adobe account every few days.   I noticed this morning that my subscription is increasing from $9.99 a month (the old photography plan) to $14.99 a month.  I thought about it and paid for the entire year all at once to sace 33% on the const of annual subscription.   Knocks it down to about $12.00 a month, but I still get al lthe other stuff (in particular Adobe express Premium features) too.   For me it's a good deal, just disappointed I didn't even get an email about the increase.

Are you guys completely serious!? I didnt even use it once!! I would please like to somehow talk to a customer service representative? or need someones advice somewhere because I cannot, in my right mind, rationalizer this unjustified fee. 

Hello, I’m reaching out regarding an Adobe subscription that began with a 7-day free trial on 3/12/2024. I believed I had cancelled the trial that same day, but I recently discovered that I’ve been charged $19.99 monthly since then, totaling $339.83. As soon as I noticed the charges, I immediately cancelled the subscription today (7/26/2025). I have not used the service at all since the initial free trial, and the continued billing was entirely unintentional. I sincerely apologize for the delay in noticing, and I would be extremely grateful if you could consider a full refund for these unused charges. Thank you very much for your time and understanding!Samir

Gostaria de saber o motivo do meu periodo de teste de 1 ANO ter sido cancelado antes! Segue os prints da pagina de vocês falando o tempo restante do meu periodo de teste. Fiz a assinatura anual! 

Hola! desde hace un mes aproximadamente que en mi cuenta de banco tengo Q.203.68 retenidos por parte de Adobe, ya llamé al banco para hacer la liberación, pero me comentan que es directamente Adobe quien debe liberar ese saldo. Traté de contactarme directamente con ellos, pero el Asistente Virtual no me deja hablar con un agente, siempre dice que no están disponibles, alguien sabe el contacto directo para poder gestionar la liberacion del dinero? Fue retenido debido a que se intentó cobrar cuando no tenía dinero en la cuenta y cuando la recargué directamente se fue a retencion. Desde el banco me comentaron que se hicieron dos cobros de Q101 aproximadamente 

Devo dare disdetta!

Hi, I purchased Acrobat Pro and paid via PayPal, but I didn’t receive any confirmation or activation email from Adobe. I only have the PayPal order ID. Can you help locate this purchase and link it to my Adobe ID so I can activate the software

Hi there, I subscribed to the 30 day free trial, but somehow I got charged for a month instead. I canceled in less than 30 minute after it, for I did not intend to pay nor subscribe to such service. I would greatly appreciated if I could get a full refund. Thank you so much! 

HiCan anyone help please?  I'm retiring at the end of August and am trying to cancel the monthly subscription to Adobe Photoshop.  The problem is I have a brain injury and can't remember the log in.Can anyone help please? Many thanksSian 

Hello,I cancelled my Adobe Photoshop subscription on July 23rd. I received a confirmation email saying that the subscription would end on July 24th. However, I’m still seeing a message asking me to make a payment.Could you please let me know why this is happening?

For years I have payed for Creative Cloud Photographers (Photoshop & Lightroom) and have had the same problem on my home computer, even after upgrading Windows OSes trouth the years the only support I get is this lousy community here, its' redicoulus! You are clearly not caring about your paying customers to the point that I am going to cancel my subscription for real and going to another prouduct!!! I am a hobby photographer who pays a hefty price for your "industry standard" software although I use it like 6 times a year. But every time of this 6 time a year it's the same whole story again, and now I'm fed up and furious!!!If I don't get answer soon, because you didnd't even read until here, it's another proof you don't care and your support is just so terrible! And your subscription verification process is just buggy beyond belief!!!There have been are hunders of users posting this same issue with your products over and over the years with non of them I've read really solvingn a

"Why did Adobe increase the pricing of its plans?"If somebody running a business etc they can paid because they are earnings but if our earnings is low then how can an indivisual buy these expensive plans.For an indivisual, it cost around Indian Rupees 7500/- almost double of it's previous plans. "Why are they creating a monopoly?"So many people cancelled their subscription & swithces other softwares in the market.Adobe company is growing in softwares but downgrading through subscriptions.

Hi there, I'd like to ask your help about following issue. My annual plan was renewed on 18. July 2025 and I would like to cancel it.When I tried to cancel I've got a message that I need to pay cancellation fee, but I'm within 14 days from renewal date. Please give me feedback how can I handle, because unfortunately I don't need all of the applications in the current package, and it can be enough a smaller package for my future work.Thank you very much for your prompt reply in advance. 

Hello....can i ask...if i want to unsubscribe acrobbat reader...i use free trial now....where can i go? thanks

Hello,  I putchased a standard Acrobat Standard Membership found that this did not allow me to do what i needed so then purchased a Acrobat Pro Membership thinking that this would cancel my subscription to standard which it did not. I've noticed I'm now essentially being double charged each month.  I no longer have a need for either product and would like to cancel but am being told I need to pay a cancellation fee if I cancel before one year. Given this I would be happy to continue with the Acrobat Pro Membership but cant believe this would mean I have to pay a cancelation fee on the Acrobat Standard Membership!  I would like to be able to speak with a customer services representative to find a solution here otherwise I will just cancel both subscriptions and I can't say I would be inclined to use Adobe products again.  Does anyone have any advice? Thank you!

Hi Adobe Community,I forgot to cancel my Adobe Pro free trial and no longer have access to the card used. I haven’t used the service since the trial ended, but I’m being charged. Now it shows a $112 cancellation fee. How can I cancel or request a refund without the penalty?

Hi, I can't access anything from my PC. I already tried uninstalling and reinstalling Adobe, but it still doesn't work. I can access my plan from my phone, but not from my computer (and I can't use the programs either! HELP!!! I don't know what else to do."No es posible cargar los planes, inténtalo de nuevo"Hola, no puedo acceder a nada desde la PC. Ya probé desinstalando e instalando Adobe y aún así no funciona. Desde mi celular sí puedo acceder a mi plan, pero en la computadora no (y tampoco puedo usar los programas! AYUDAAAAA. No sé qué más hacer.

Hello, I have a debt for one of the subscriptions, and I want to pay it, but I can’t do it, it says thatI checked everything, the card works, there is money"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

i accidentally subscribe on lightroom using google why i cant get refundcan anyone teach me how to get refund thnaks