Account, Payment, & Plan

안녕하세요. 어도비 일러스트레이터 monthly plan을 실수로 결제해버려서 환불요청드립니다.app store에서 구매를 해서 구독취소는 했습니다. 

Done my subscription but i cant use my adobe. If im not mistaken ive been paid twice. Please check

How do I cancel a trial subcription. I follow the instructions and they are not useful because they keep me going around in a circle. Is there a number I can call to talk to a human. The instructions say call us, but there is no number to call.Thank you for your help.

Muy buen día a la comunidad, escribo por acá ya que no encuentro la manera de comunicarme co. Atencion al cliente, yo tenia el plan premium de adobe, al momento de realizarse el renuevo decido pasar al standard y se me indica que se hará un cobro de al rededor de 16 euros y el respectivo reembolso del costo del plan premium (24 euros aproximadamente) y de este reembolso aun no recibo nada, el día de hoy por este mismo motivo decido cancelar el plan del cual se me indica también se realizará el reembolso. Pero como pedir que estos reembolsos se realicen correctamente? 

hola! Me suspendieron la cuenta de Adobe pero los pagos están bien hechos, no sé cómo solucionarlo. Ya hablé con el soporte técnico y no encuentro solución. Yo trabajo y estudio utilizando los programas 

Hallo,ich bin etwas verwirrt. Aktuell läuft mein Abo noch bis Okt 2025 über einen Prepaid-Code.Auf der Account-Seite steht im Block über mein Abo: "Du hast dieses Abo gekündigt."Aber auch, dass ich PayPal hinterlegt habe und "141,94 €/JahrService endet am 12. Okt. 2025 Jahres-Abo mit Vorauszahlung"Auf einer Seite helpx..adobe.com steht jedoch:"Foto-Abo (20 GB)Jahres-Abo mit VorauszahlungNächste Zahlung für den 12. Okt. 2025 angesetzt"Was bedeutet das jetzt für die Zeit nach dem 12.10.2025? Läuft das Abo weiter und was muss ich bezahlen?Viele GrüßeRene

Hola, recientemente apareció un cobro en mi tarjeta de crédito a nombre de Adobe, pero no corresponde al monto habitual que pago por mi suscripción a Photoshop. Además, al revisar mi cuenta en Adobe, no encuentro ninguna factura relacionada con ese cargo. He intentado contactar con soporte sin éxito. ¿Alguien podría orientarme sobre cómo resolver esto? Gracias. 

I downloaded the trial version of PSE 2020, then purchased a key.  However, that was during the transition from PSE 2020 to PSE 2021 and resulted in PSE 2021 being downloaded (not PSE 2020).  In trying to install PSE 2021 I was informed that PSE required Windows 10.  I had Windows 7 at that time, requested and received a refund for PSE 2021.Wind the clock forward to present day, I now have Windows 10 and recently installed PSE 2021 successfully (I had previously saved the PSE 2021 .exe file).  I am in my 30 day trial perion with PSE 2021.  I like it at thought I might give the original key a go.  But the key was not accepted, understanably so becasue I previously received a refund for   PSE 2021 is showing on my Adobe dashboard, but of corse the key is not valid.  I tried the "Purchase" button to purchase PSE 2021, but it reverts the transaction to PSE 2025, which I don't want.     So my question, I have PSE 2021 installe

  Hello, I am trying to use Adobe Lightroom on my Windows computer from Azerbaijan, but I am being incorrectly detected as connecting from Russia. Because of this, I am unable to access Lightroom. My current IP address is: <Mod: IP address removed> I have checked multiple geo-location websites (such as whatismyipaddress.com and iplocation.net), and they correctly show that this IP is located in Azerbaijan. Could you please verify and correct the geo-location data on your side or advise me on how to resolve this issue? Thank you.   [Moderator] [personal information removed per policy -  https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467 [This is a public forum, not Adobe support, please do not post personal information]  

I already cancelled the trial, so why was I still charged? I haven’t even used the feature. Could you please help me check this if possible?

Hi, I have Creative Cloud All Apps with 2TB.Recently I have purchased the Logitech MX Creative Console with 3-month Adobe subscribtion offer.I activated the redeem code I received which created a 2nd plan, a Creative Cloud All Apps 100GB which I don't need. The only option I have is to cancel the redeemd 2nd plan. Is there a way to deduct this offer from my existing Creative Cloud All Apps with 2TB?ThanksBojan

Boa tarde, cancelei minha assinatura dentro os 14 dias e fui informada que seria reembolsada. Gostaria de saber quantos dias leva pois queria esse dinheiro até o dia 14/06, alguém saberia me informar?

How do I stop payment requests from Adobe after canceling my subscription? It keeps charging my credit card and applying fees

Hello Adobe Support Team, I recently signed up for a free trial of Adobe Acrobat, but to my surprise, an amount of ₹2,394.22 has been deducted from my account.Here are the details: Order Number: AD03427912111CIN Date of Transaction: 31st May 2025 Amount Deducted: ₹2,394.22 Adobe ID/Email: [Private info removed] As this was supposed to be a free trial, I did not expect any charges. I kindly request a full refund for the amount deducted. Please look into this matter and help me resolve it at the earliest. Thank you for your support. Best regards,Sourav

Hallo zusammen, ich möchte gerne meine Rechnungsanschrift für meine beiden Abos abändern da ich nun in Dubai sitze.  Wie mache ich das? LG

 I heard that Photoshop was canceled, but it keeps getting paid.Please cancel it. I didn't use it once after the free period.

Hello,I just canceled my Illustrator subscription. I thought I canceled it before the renewal à month ago, but I see that a payment is currently pending on my account.I haven't used the service and I don't want to renew my subscription. Will the payment be canceled?Thanks

 why my money debited for free trial 

I recently canceled my old mobile Lightroom subscription (which is still active until June 5) and purchased a new plan that includes desktop Lightroom for Mac. However, when I open Lightroom, it still shows that I’m using the mobile version. The payment for the new plan hasn’t been charged yet, but I would like to start using it now on my Mac. Could you please help me activate the new subscription right away, or let me know what I need to do to make Lightroom recognize the correct plan? Thank you very much in advance.

Guten Tag, bitte teilen Sie mir mit, wo ich eine Erstattung für die Kündigung des Abonnements beantragen kann?

I want to know if I have duplicate subcriptions of adobe photoshop and lightroom

Hello I recently graduated and want to move my school account over to a personal one. I don't want to make a whole new account as I have my portfolio in adobe portfolio.

I hope I'm putting this in the right section, but basically I didn't realize Adobe has NPO plans and i've been at a nonprofit for a while now. I want to switch to the NPO plan but I see I have to do it through techsoup which is pretty inconvenient. Unfortunately I can't really find a tutorial on how it works if I already have an existing CC Plan.Do I have to cancel my current plan? Does it give the organization a code to activate the NPO plan? Will it only activate on the email used to purchase it?I don't want to have to make a new account because I have work files in my current cloud.If someone can walk me through this before I make a payment on techsoup that would be much appreciated.

¡Hola a todos!Desde hace 3 días estoy intantando comprar el plan anual para estudiantes y cada vez que intento hacer el pago la plataforma lo rechaza. Dice que intente con otra tarjeta y pasó lo mismo, luego me comuniqué con los bancos y los bancos dicen que no es un problema por su parte, es de la plataforma de adobe. Finalmente me comuniqué con un asesor que abandonó el chat dejandome con el mismo problema, lo cual me parece extraño y grosero porque eso parece como si no le importará el hecho de que no pueda comprar su producto por un herror de ellos. ¡Si alguien tiene la solución a este problema, por favor compartala conmigo!

I'm sorry, I have a problem. I bought a trial version of the subscription for a couple of days and was a couple of hours late with the cancellation, after that I couldn't cancel the subscription, the instructions told me to just wait. But now I have a minus sign on my bank card.Is there any way to solve this problem, since I didn't use my subscription?