Account, Payment, & Plan

Hello,I am experiencing an issue with my Lightroom Mobile subscription purchased through the Google Play Store. I bought the annual subscription , using my Google account . However, when I try to use Lightroom Mobile, I receive the following message:"This subscription has already been purchased from the Play Store with a different Adobe ID."I have confirmed that I am logged in with the same Adobe ID that I used when I purchased the subscription. When I attempt to restore the purchase within Lightroom, I see this message instead:"The purchase found could not be restored because it has already been claimed."Despite being logged in with the correct Adobe ID and using the same Google account, the subscription is not being recognized correctly.Version of the app:lightroom android 10.3.1Platform and OS version:android15Can anyone help me resolve this issue? I would appreciate assistance in restoring my subscription or ensuring it is linked to the correct Adobe ID.Thank you!

I have the same problem but the link doesnt work anymore and i cant use the bot to get someone to talk to because he doesnt find a plan in my account

I have used acrobat a long time ago, but definitely not in the past 14 days and i suddenly got charged.. any recommended help to get a refund?

I have problem with payment charged by Adobe, but could not contact anyone to help me to solve this issue.+ On 05th May, on due of my payment, Adobe charged me THREE TIMES in the same minute (attached screenshot).at the end of the day, Adobe sent me email to notice "Payment failed".I tried to contact in various platform to raise this issue (email/ chat/...) but FAILED.+ Today, 08th May, I log-in with trying another way to contact PIC,on the screen show 'payment failed', I click 'retry with this payment'--> Adobe charges THE 4TH TIMES. OMG! and...the screen in my account still notices "Payment failed"... I am really frustrated and upset the way of charging payment, and especially Chatbot, or any email ... No one can be contacted to help the client. Luckily, I found this forum/ community to share. Though I want to use Lightroom to mange my library, but now I seriously consider to cancel my subcription (but still worry Adobe keeps charging me later...).  H

Hi,I made almost 50 calls in last 2 weeks to Adobe and wrote multiple emails. All just fell on deaf ears! I was promised by a call back on my refund by 3 supervisors but never received a call back ever!! All this hassle for a refund of $22.47.Adobe mentioned that the bank is rejecting the refund. I checked with the bank and they said it never happens on our end. Adobe asked me to update new card details on the account, for which they emailed the secure link. I did that twice, still no sight of refund or any update on the process. All I got told again by Adobe was "We will escalate this to our higher authorities and resolve within 24-48 hours". My previous cases are still open for the same issue for more than a week now. Dealing with Adobe on this matter now feels like a dark hole which no one has any information about. Hope this message does not fall on DEAF EARS just like my emails and calls.

Thank you, when I go to my account and select" My Plans," it says "There are no plans."  However, if I click on"Invoices" it shows an invoice for the date I tried to get a free 7-day trial.  I am elderly and have no further use for Adobe Pro.  I was just trying to get the instructions for my sewing machine.  I live on my social security and cannot afford any monthly fees.  It doesn't let me cancel my trial subscription.  Please Help.  Carol dunn

Je veux annuler mon abonnement 

 I want to finish the contract for photoshop, but whenever I send the application, it always says that for early termination of the contract I have to pay 1500 SEK. Write to me when I have to send the application, so that you do not classify it as early? You look like robbers.      It is very difficult to contact you. Write me a reply to email. I do not have time to navigate your forums.Thank you.Maya.

Não estou conseguindo acesso a minha conta, pode me ajudar

Trail is over and I want a refund and to cancel subscription 

Hi everyone,My bank card has expired, and I have not requested a new one. Due to the nature of my work, I no longer use banking services.Despite this, my Adobe subscription is still active, even though the monthly payment cannot be processed anymore.I would like the subscription to be cancelled, but it hasn’t happened automatically. What should I do to officially cancel my subscription or close my account?I can still log into my Adobe account if needed.Thanks in advance for your help!Kornél

Is this how adobe bills you?PAYPAL/INST XFER ADOBE INC ADOBE LYNN PEARSON

Hi,I recieved the below email and am concerned about the security of my account. I have never purchased Cryptocurrency. Email:Paypal INC. requests your signature onthe document outlining your new account termsReview and sign We are thrilled to welcome you to PayPal and sincerely thank you for entrusting us with your banking needs!To finalize the setup of your new account, kindly review and electronically sign the attached document. Your payment method has been charged USD 350.00 for the following transaction:Cryptocurrency Purchased: Ethereum (ETH)ETH Rate: USD 2,699.18Amount Purchased: 0.13 ETHTotal Amount: $885.93If you did not authorize the creation of this account, please get in touch with our Cancellation Department immediately at +1 (888) 927-9951.We’re grateful to have you as part of the PayPal community and are here to assist you at any time.Warm regards,PayPal Customer SupportSupport Line: +1 (888) 927-9951.  Don't forward this emai

Como es eso que llevan semanas tratando de cobrar 22.99 por un producto que ni siquiera descargué y lo descabellador es que al ver que no habia dinero en la cuenta hicieron intentos de cobrar una cantidad menos 3.50 para ver si era posible el descuento, ahora hoy hicieron denuevo el cobra de una forma de credito osea q cuando entre dinero a mi cuenta el banco lo va a descontar, por un producto que no me han facturado, una suscripcion que no existe porque entonces no me dejan hablar con nadie si no tengo ningun producto pago y el bot arroja un mensaje que no tengo productos  activos con ustedes entonces como cobran 22.99 sin factura? EXIJO EL REEMBOLSO DE LOS 22.99 Y DEJEN EL ACOSO Y COBRO ILEGAL A MI TARJETA DE DEBITO

I accidentally canceled two of my subscriptions. Can someone please direct me on how to reactivate it? 

Trial period is over I do not want to subscribe If a subscription has been made, I request that it be canceled I could not make a transaction from your site It says that payment has not been made first It is a very unfair payment I definitely do not accept it Av. Nihal İbis

Is there no plan for only PS? I've never used or intended to use any other "apps" or cloud storage - and missing one E-mail got me locked in another year of yet again hightened prices. Any only photoshop plan that hurts my wallet less?  

Hi! I just got this email from mail@email.adobe.com, and I'm not sure if it's a scam. Anyone have any input? I have NOT clicked the link in the body of the email.

fiz uma solicitação de pagamento por boleto que deveria chegar por email mas não chegou.

Hello, everyone! I want to return my money, because I've got email that I need to upgrade my payment details due to my card validation date went out. and I think that adobe wouldn't write off money. In addition, 11,19 US dollars for me is big money. And before I've tried trial

Hello! I want to cancel my subscription, but my account shows an error with my payment details and I can't access my plan management. The cancel button is unavailable. I don't plan to update my payment details, what should I do?Thank you!

Did you find out how you got charged? 

Hola, necesito cambiar mi plan de Creative Cloud a uno más económico, y al seleccionarlo me indica error. Necesito cambiarlo de manera urgente. Alguien sabe? Gracias.   [Mod: Moved to the appropriate Account, Payment & Plan forum]  

Hello, I Just saw that Adobe took payment (36 Eur) from my credit card. I want my money back because I do not use additional photos. I only used the free version and when I canceled my membership it was said that my money will be returned. I want to ask what should I do? Best wishes Kamilė Džiaugytė

Buenas noches, disculpe lo que pasa es que quiero solicitar mi rembolso, es que pasaron los 7 días de prueba gratis y ya no alcance a cancelar la suscripción porque en realidad no la voy a utilizar, sñentonces la cancele hoy el mero día que me hizo el cargo a mi tarjeta por 299.01 le pido de favor que me me haga el rembolso, cuánto tarda?