Account, Payment, & Plan

I receive an email from Adobe which state that they refunded the amount automatically deducted from my card after cancelling a plan, however it is already beyond the 5-7 days period yet the refund amount (2,816 PHP) is still not reflected on my card statement. Please fix this.

  Can anyone tell me how to access customer service? Adobe has been charging my personal and business cards for two cards.  For the last few months when I log in it says I don't have an active plan.  I followed all of the online instructions to reset the plans up.  I cannot get them to stop charging my cards for service I am not receiving.   

SG*V*PDF-PRO what is this it's charging me £39.90 per month 

Buenos dias, les escribo para solicitar formalmente la cancelación de mi suscripción a su servicio. Al finalizar mi prueba gratuita, me suscribí automáticamente a su plan anual. Sin embargo, me gustaría ejercer mi opción de cancelar la suscripción dentro del período legal de 14 días. Les ruego que atiendan y actúen en relación con este asunto. Gracias.

Hello, after the update my paid subscription does not work   [subject edited by moderator — was "hello"]      

Tengo un problema con mi cuenta de Adobe, me pide siempre que cambie mi password a pesar de que solo lo estoy usando en dos equipos y no me aparece que alguien más esté conectado, desde el viernes 4 de abril me aparece al abrir cualquier programa. ¿Cómo puedo arreglar esto?

Hi, Apparently this is the only way to get support so here I am, first time posting 🙂 I have the Creative Cloud Files Storage 1 TB paid monthly, but wondered if a) I can pay it annually and b) if that is possible, is there an annual discount for paying in advance?It's a bit of a pain to keep having monthly invoices to process when I'd rather just pay for it in advance and deal with one invoice, ideally! Not sure if this is possible, I can't see an option but google searches indicate it is possible to do so! Thanks in advance!

Hi, I have a PS Express premium subscription on my iPhone which hasn't expired. However, recently when I tried to use the premium features it's said that I needed to pay (again) for a premium subscription ! very frustrating and no point in renewing if the is what's going to happen. any advice ? Thanks Michael 

Hi. I hope you can help me. I moved to a new company. Adobe required me to update my subscription in March. During this time I was absolutely drowning in work as I was going on leave for while. I can't do my work without Adobe. I came back from leave yesterday and noticed I now have two Adobe accounts. My initial account and now one under my new company. Somewhere in the process with the account to be under my new employment email there was a duplication. I need to cancel the my previous account. But please do not apply the penalty because of the duplication. I will continue on my other account through my work. Your help in this regard is greatly appreciated.To make things worse, my bank account got hacked and I have to cancel all subscriptions, accounts etc. attached to it while the bank investigates. Your help in this regard will be greatly appreciated.

I would like get refund £62.99 you taken from my account 

Bu hatayı alıyorum "İşlem çeşitli nedenlerle başarısız olabilir. Ödeme bilgilerinizi bir kez daha kontrol edin ve doğru girdiğinizden emin olun. Bu sorun devam ederse farklı bir ödeme yöntemi kullanmanız veya bankanızla iletişime geçmeniz gerekebilir." İki kart bilgisi girmeme rağmen ve bankayla iletişime geçmeme rağmen sorun devam ediyor. Lütfen yardımcı olun!

Hi, I just joined a course in an IT education center in Hong Kong and it said that it is the official partner of Adobe, how can I confirm that? Thanks.

Hello! I cancelled my Photoshop subscription before the next billing cycle and disabled payment access on my card. I was not aware that cancelling a “monthly” plan would trigger a $120 early termination fee. I never agreed to pay for the full year in advance.Could you please cancel this charge or remove the balance from my account? I had no intent to continue the plan and acted in good faith.

 On the first week of every month, since the beginning of 2025, I've been getting this email. Is this legitimate? I feel like there's no way this could be legitimate. Firstly, they're addressing the wrong organization, I don't know who "Revology Cars" is. Secondly, when I tried checking the message headers, I get the Body Hash did not Verify, Failed DKIM. Lastly, I've responded to them before, and they just end up ghosting me after a few responses, and then the same day the following month, they send me the exact same email again. I tried responding again the exact same way as a joke, and lo and behold, end up with the exact same responses and gets ghosted at the same part of the conversation. I've emailed phishing@adobe.com to no response. I've also reached out to chat support on Adobe and they claim person/email is legitimate. Anyone else getting this? 

Hola! Mi problema es que he comprado el plan de ESTUDIANTES y no me deja instalar ninguna aplicación, solo aparece la opción de comprarlas, cunado en teoría yo ya tengo el plan con las aplicaciones incluidas y aclaro que el dinero si se ha descontado de mi tarjeta   [Mod: Moved to the Account, Payment & Plan forum]  

Hi all, As I'm currently travelling, I missed the cancellation window for the Lightroom trial on my Android phone by a couple of hours. I have no use for a year-long subscription. 2 members from the Adobe chat support are adamant that they can't do anything and that I need to contact Google.Google, via email, are telling me to contact Adobe through the dev email, which is unmanned.I'm also pretty sure the Adobe chat agents are wrong because I was able to refund another subscription purchased at the same time as Lightroom by directly contacting the devs. How do I contact the devs if the support email (LrAndroid-Feedback@adobe.com) is unmonitored?  Reponse from Google:Your request:1 order(s) rejected for a total of A$75.99Premium Yearly 100GB (Lightroom Photo & Video Editor) - GPA.3391-6024-0769-44995..0 - A$75.99What can you do next?Important: The developer must respond to you within 3 business days on this issue.App developers have their own refun

Hi all, I want to cancel my plan before the renew of this year which started on April but suddenly I cannot cancel my plan before 1 year constract suscription ends and now my plan was auto renew once again and I get charge for that. I tried to cancel and they said it will charge $300 if I cancel my plans. How do I get help with this while I cannot be able to cancel my plans before ? and can I get a refund. Please help

Estou com esse problema de conta inativa

I want to update my current plan to Adobe Standard but it keeps on showing me "sorry, we cannot update your plan, try again"

I just renewed my subscription, but Adobe won't get off the "subscribe" again mode. I'm sure I'm missing something somewhere, but there are no visible links to change or update. 

Currently have 3 machines in my basement. My main one. One with old parts I basically use just for rendering. And my laptop I use on the road. Adobe is constantly asking me to update to a new subscription and forces me to change my password whenever I log on. What gives? I'm running out of passwords and it's slowing me down.It should be noted when I use Davinci Resolve (more and more these days) I have none of these issues.

Hello! I was charged for Adobe, but I only purchased this for one year. I signed for student's plan for one year. (they charged me 19,66 eur even if they claimed that it would be 16,25 with VAT inlcuded)Now I see in my bank account that I have been charged almsot 2 times more for montly fee  (35,57 eur) and I did not even extend my subscription. Can you please help me?I can not fine email of custoemr support. Only chat bot is talking to me and does not understand my concern.I wanted to cancel the plan that has been charged for me and only lets me to cancel it for a huge fee 195,66 €.This is not fair. Can you please do something about it? I do not use this, why should I be charged.  March should have been the final month for my one year subscription. 

When the plan expired, you renewed the plan and changed the price. I do not accept this. I have not used your service for almost 1 year. Cancel my plan immediately!

I don't understand why Adobe doesn't notice my payment habits, because they always forcefully want to deduct the subscription at the end of the month, but I can only satisfy them in 4 ways5, and I even tried many suggestions, including threats, but only those who understood English there considered whether I should still pay for such a brutal increase . At 73 years old, I can't really risk that much, because there are months when I don't even use it. [Edited by Moderator]

Olá, bom dia!  Entrei em contato hoje pelo o telefone que vocês disponibiliza para contato. E fui atendido pelo o Gonçalo. Ele me atendeu super bem! E me ajudou gerando o meu boleto para pagamento do plano. Mas o beneficiário que ta no boleto é PPRO BRASIL LTDA - CNPJ:21.041.840/0001-72 - R BELA CINTRA, 1149  CONSOLACAO  São Paulo. Preciso saber se é de confiança e se isso pertence a vocês. Por favor! Preciso da resposta urgente.